Advertise on podcast: CVC Home Service Success Network

Management often involves daily frustrations. The phone keeps ringing, schedules change, employees need answers, and unexpected problems take over your day. You stay busy—but the same frustrations keep returning. Let’s talk about how to resolve those frustrations and reduce the chaos! We’ll discuss how to: Track your recurring frustrations and measure their impact. Identify what keeps causing the same problems. Create a process to eliminate preventable frustrations. Choose the ONE thing that will make the biggest difference tomorrow. What frustration would you most like to eliminate from your workday? CVC Success Group—Turning Business Dreams Into Business Realities. www.CVCSuccessGroup.com

Join us TODAY at 12 NOON Eastern on the CVC Home Service Success Network for a conversation with Tom Howard—owner of Lee’s Air, Vice President of Customer Experience at ServiceTitan, and now rolling out American Grit University Tom brings experience growing home service companies, developing employees, and putting systems into practice. We’ll explore his journey and his training venture, Real American Grit University, with lessons you can bring back to your own business. ✅ Developing technicians and future leaders ✅ Building systems your team can follow ✅ Using technology to improve performance ✅ Preparing your company for its next stage of growth Your company’s growth depends on the people delivering your customer promise. How are you preparing them to succeed?

Today we welcome special guest Mark Hartmann, a mergers and acquisitions expert, to discuss what buyers look for and how owners can begin preparing now. We’ll explore: What creates value in a home-service company. How owner dependence affects a potential sale. Why revenue alone doesn’t determine business value. What to do when an unsolicited buyer calls. Why the highest offered price may not deliver the best outcome. Whether selling is on your horizon or years away, this conversation can help you build a stronger company and understand your options. CVC Success Group — Turning Business Dreams Into Business Realities.

Customer promises, scheduling details, billing procedures, supplier contacts, and unfinished tasks—how much essential information lives only in one person’s memory? “When Your Office Manager Leaves, Does Your Business Knowledge Leave Too?” We’ll discuss the problems an unexpected departure can create, how to stabilize your office, and how documentation and cross-training help your team keep the business moving. If your office manager couldn’t return tomorrow, would someone else know what to do? Make plans to join us today at noon! CVC Success Group — Turning Business Dreams Into Business Realities.

Many home service companies can tell you how much revenue they produced—but can they tell you how much profit they kept? A busy schedule, ringing phones, and trucks on the road do not always mean the company is financially healthy. Without accurate measurements, waste, callbacks, poor booking rates, inefficient labor, weak margins, and missed opportunities can quietly steal the profit. Join us today on the CVC Home Service Success Network as we discuss the numbers that determine the success and profitability of a home service company. We will examine: • Revenue, gross margin, net profit, and cash flow • Marketing costs and lead-source performance • Telephone answer and booking rates • Conversion rates and average tickets • Technician productivity and labor efficiency • Callbacks, warranty work, and operational waste • Customer retention, reviews, and employee performance • How to build a useful daily, weekly, and monthly scorecard Remember: Data without action is only trivia. Successful managers track the right numbers, inspect the processes behind them, and take action when performance moves off target.

Establishing expectations is only the beginning. Effective managers must consistently inspect, measure, coach, and follow up to ensure company standards are being followed. During this broadcast, we will discuss: • What managers should inspect every day • How morning meetings improve communication and accountability • The importance of reviewing job quality, documentation, safety, and customer service • How to use scoreboards and KPIs to measure performance • The difference between effective inspection and micromanagement • How consistent follow-up strengthens your company culture • Why expectations without inspection eventually become suggestions Inspection should not be about catching employees doing something wrong. It should identify problems early, recognize people doing things right, improve company systems, and help every team member succeed.

Some moments divide life into “before” and “after.” They may involve tragedy, loss, failure, opportunity, achievement or someone who changed the direction of our lives. These defining moments do more than create memories. They influence how we make decisions, respond to adversity, treat other people and lead our teams. The question is not simply, “What happened to me?” The more important question is, “What did that experience teach me—and how am I using that lesson today?” Join Jerry Isenhour, Sheryl Isenhour and Josh Kelley for today’s CVC Home Service Success Network broadcast: Defining Moments That Shape Our Leadership We will discuss how leaders can turn unforgettable experiences into greater wisdom, stronger systems, better decisions and more meaningful leadership. What defining moment helped shape the leader you are today?

Phones will ring faster than they can be answered. Schedules will fill weeks or even months in advance. Technicians and installers will be pushed to capacity. Systems will be stressed, mistakes can increase, and opportunities may be lost. But here's the bigger question: What are you going to do with all that demand? A great busy season shouldn't simply produce great revenue for a few months. It should create the foundation for a stronger and more profitable 2027. Join us on the CVC Home Service Success Network LIVE at 12:00 PM Eastern as we discuss how chimney and fireplace companies can turn the coming rush into long-term opportunity. We'll discuss capturing overflow leads instead of losing them, building a database for future marketing, scheduling appropriate work into the softer months, following up on unsold estimates, protecting margins as capacity is stretched, reducing operational failures, retaining customers, protecting your team from burnout, and using the problems exposed during the rush to improve your systems for 2027. Don't just survive the busy season—harvest it! The opportunities created during the next several months could become the customers, backlog, revenue, and profits that carry your company through the softer season of 2027. A great busy season fills today's schedule. A great strategy uses today's busy season to fill tomorrow's schedule.

Ask almost any home-service business owner what one of their biggest challenges is today, and you'll hear: “Finding good people!” But maybe we need to ask a different question: Why aren't more young people choosing the skilled trades as a career? For decades, young people have often been encouraged to pursue college while careers in the trades were presented as a second choice. At the same time, many home-service companies have been advertising jobs when they should be marketing careers and futures. On this episode of the CVC Home Service Success Network, we're going to discuss what home-service business owners can do to change that. We'll explore: Why young people often overlook careers in the trades Why parents can play an important role in career decisions How to change the perception of skilled-trade careers Why companies should hire for character and train for skill How to create a career ladder young employees can see The importance of training, mentorship and advancement Why your company culture affects recruiting How to create an Employee Value Proposition Why recruiting today is really another form of marketing How we can start building tomorrow's technicians today The future of the trades isn't something we can simply wait for. We have to build it! Stop looking for people to simply fill trucks. Start giving talented young people an opportunity to build a career, develop valuable skills, become leaders and create a future they can be proud of.

Sometimes the roadblock in front of you is there to make you reconsider the road you're traveling. In business and in life, setbacks can be frustrating. A plan fails. An opportunity disappears. Sales decline. A key employee leaves. Something you were counting on simply doesn't work out. But what if that setback isn't the end of the road? What if it's a REDIRECTION? Some of our greatest opportunities appear only after we're forced to change direction. A setback can make you: Question what's no longer working. See opportunities you've been overlooking. Make decisions you've been avoiding. Develop new skills and capabilities. Pursue a better path forward. Don't become so focused on getting back to where you were that you miss the opportunity to go somewhere better. Your setback could become the launchpad that redirects you toward exactly where you need to go. Don't just bounce back. LAUNCH FORWARD!

The question isn't IF you'll exit. It's HOW — and whether it happens on your terms. This week on The CVC Home Service Success Network, we're talking about EXIT PLANS FROM THE BUSINESS and the options every home service business owner should understand long before they're ready to leave. We'll explore the pros and cons of: Selling your business to another owner Passing it to the next generation Selling to private equity or a strategic buyer Building a management team that runs the company while you retain ownership and profits Closing the doors and selling the assets Here's the important part: Your exit plan isn't something you start building when you're ready to retire. You're building it RIGHT NOW. Your profitability, systems, management team, financial records, customer base, and how dependent the company is on YOU can all impact the choices you'll have later. The goal isn't simply to build a successful business. Build a business that gives you choices. Join us this week on The CVC Home Service Success Network as we discuss how to prepare for the day when you decide it's time to move on. Plan your exit BEFORE you need it.

In a crowded home service market, simply offering quality work is not enough. Your company must clearly communicate what makes it different, valuable, and worthy of the customer’s trust. Join us on this week’s episode of the CVC Home Service Success Network as we discuss: How to build trust before the service call Ways to create a customer experience competitors cannot easily copy How to educate your community and become the local expert Why competing on value is stronger than competing on price How your team, culture, communication, and professionalism shape your brand What it takes to become the obvious choice in your market The companies that stand out are the companies customers remember, recommend, and call again. Be different. Be remembered. Become the obvious choice. What makes your company different? Join the CVC Home Service Success Network as we explore how home service businesses can build trust, deliver greater value, educate their communities, and create an experience that makes them the obvious choice.

Every successful business owner has one thing in common—they've experienced failure. The difference is that successful leaders don't let failure define them. They let it educate them. Join us as we explore why your biggest setbacks can become your greatest breakthroughs and how the lessons learned through failure often become the foundation for long-term success. During this episode, we'll discuss: Why failure is an essential part of every success story How to turn mistakes into valuable business lessons Building resilience through adversity Why successful leaders embrace setbacks instead of fearing them How failure strengthens leadership, decision-making, and character Practical strategies for using past failures to fuel future growth If you're a home service business owner, manager, or leader, this episode will challenge the way you think about setbacks and inspire you to transform every obstacle into an opportunity for growth. Remember: Failure isn't the opposite of success—it is often the tuition you pay for success.

A workplace accident can change everything in an instant. The question every home service business owner should ask is: "If OSHA arrived at my company today, would we be ready?" Join us as we discuss one of the most important topics every contractor, owner, manager, and safety leader needs to understand. Our special guest is Jonathan Erdman, owner of Rooftop Safety and Technical Director of the National Chimney Sweep Guild, who brings years of experience helping companies develop safer work environments and prepare for OSHA compliance. During this important episode we'll discuss: What OSHA looks for after a serious accident or fatality The documentation every company should have before an incident occurs Common mistakes that can dramatically increase OSHA penalties Employee training requirements and safety records Fall protection, ladder safety, and equipment inspections How leadership and company culture influence workplace safety Practical steps every home service company can implement immediately This isn't just about avoiding fines. It's about protecting your employees, your customers, your company, and the families who depend on every member of your team returning home safely each day. This is an episode every home service business owner should listen to.

Are you making decisions based on facts—or just your gut? The most successful home service companies don't guess... they measure. If you're not reviewing the right Key Performance Indicators (KPIs) every week, you could be missing warning signs that are costing your company thousands of dollars in lost profits, lower productivity, and reduced company value. Join Jerry Isenhour, along with co-hosts Sheryl Isenhour and Josh Kelley, as they discuss the critical numbers every owner and manager should know—and why they matter. During this valuable broadcast, you'll learn: Which KPIs every home service manager should review weekly Why "You Can't Improve What You Don't Measure" is one of the most important principles in business How KPIs help identify problems before they become expensive mistakes The numbers that increase profitability and company value How tracking performance improves accountability and leadership Why disciplined KPI reviews make your company more valuable to buyers and private equity investors Whether you're in the chimney, HVAC, plumbing, electrical, roofing, or any home service business, this episode will give you practical tools you can begin using immediately.