Advertise on podcast: What's Next! with Tiffani Bova

Welcome to the What's Next! Podcast with Tiffani Bova.    This conversation is a little personal for me because one of my guests is someone I've known and have had the pleasure of working with for many years. Brian Solis and I worked together at Salesforce and if you know Brian, you know he's been asking some version of the same question throughout his career: what happens when technology changes faster than organizations do? Today, Brian is Head of Global Innovation at ServiceNow, he's a Futurist, nine-time best-selling author and someone who has spent decades studying digital transformation and business reinvention. He's joined by his colleague and co-author, Dave Wright, Chief Information Officer at Service Now who brings nearly 30 years of experience turning emerging tech into actual operating models inside enterprises. Brian and Dave have a new book out, Infinite.   THIS EPISODE IS PERFECT FOR…leaders looking to move beyond AI adoption and rethink how their organizations work, grow, and create value.   TODAY'S MAIN MESSAGE…AI can make existing processes faster, but that doesn't mean a company is actually transforming. Brian and Dave explain why leaders need to stop asking how to automate what already exists and start asking what they would build differently if they were starting today. They share how AI can free up resources, reshape workflows, create new business models, and help people do better work when leaders are willing to rethink the way the organization operates.   KEY TAKEAWAYS: Using AI to automate existing processes isn't the same as transforming the business. AI strategy should start with a business objective, not with the technology itself. Leaders need to decide how freed-up time and resources will be used to create new value. Reimagining workflows across the organization can uncover opportunities that siloed teams miss. Employees need a clear vision, honest communication, and room to question whether AI is actually the right solution.   WHAT I LOVE MOST…the biggest risk with AI may not be moving too slowly. It may be moving quickly in the wrong direction. The real opportunity is to ask whether we would design the business the same way if we were starting today.   Running Time: 33:14   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Brian Online: LinkedIn  Website   Find Dave Online: LinkedIn   Brian and Dave's Book: Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm welcoming Alice Sesay Pope to the show. Alice is a Fortune 100 executive and former Global Vice President at Amazon, where she led a 10,000 person global organization across devices, Alexa and Prime Video. She's held senior leadership roles at Visa, Capital One, Microsoft, USAA, and Johnson& Johnson. She has a new book, out The Trust Algorithm.   THIS EPISODE IS PERFECT FOR…leaders navigating AI transformation who want to build trust with their customers and employees while making technology work better for the business.   TODAY'S MAIN MESSAGE…AI may be changing what businesses can do, but technology alone doesn't create better customer experiences or stronger businesses. Alice explains why leaders need to start with the friction they're trying to solve, involve employees in the process, and build a clear strategy for governance, data, and change. She also shares why trust has become one of the most important parts of AI transformation and what leaders can do to protect it.   KEY TAKEAWAYS: Start with customer and employee friction instead of leading with new technology or features. Employees need a voice in AI transformation because they see problems and opportunities leaders may miss. Strong AI strategies require upfront planning around change management, governance, data, and accountability. Leaders need to be honest about how AI will change jobs while also creating a vision for the new opportunities it can create. Trust depends on knowing where AI can be used safely, what risks are acceptable, and where human oversight is essential.   WHAT I LOVE MOST…Alice brings the conversation back to something that can get lost in the rush toward AI: people. The technology may be new, but building trust still comes down to listening, transparency, good judgment, and putting people at the center of transformation.   Running Time: 27:02   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Alice Online: LinkedIn Website   Alice's Book: The Trust Algorithm: How Leaders Build Trust with Generative AI

How Great Teams Make Decisions with Ricardo Valerdi Welcome to the What's Next! Podcast with Tiffani Bova.  My guest this week is Dr. Ricardo Valerdi. Ricardo has studied decision-making in some of very unique environments, from SpaceX and the U.S. Army to Major League Baseball and the NCAA. Ricardo is an engineer and a sports scientist professor at the University of Arizona, social entrepreneur, and author of the new book, The Five Tooled Team. His work challenges the idea that great decisions come from one brilliant leader and instead asks us to think about decision-making as a team capacity, something that can actually be designed, practiced and improved.   THIS EPISODE IS PERFECT FOR…leaders, managers, and teams looking to make better decisions, build stronger decision-making processes, and create space for diverse perspectives.   TODAY'S MAIN MESSAGE…we often think great decisions come down to having the smartest person, the most data, or the best technology in the room. Ricardo makes the case that it's really about having a good process and creating space for people to challenge assumptions, bring different perspectives, and ask better questions. In this conversation, he explains why leaders need to know which decisions deserve deep analysis and which ones can simply be made and adjusted along the way.   KEY TAKEAWAYS: Great decisions can still lead to bad outcomes. It's best to focus on the quality of the decision-making process. The smartest person in the room can sometimes make a team less curious and less willing to challenge assumptions. Most decisions are reversible, so they don't need the same time and energy as truly irreversible decisions. Strong teams align around the "why" while giving people flexibility in how they get there.   WHAT I LOVE MOST…better decision-making isn't about having all the answers. It's about asking better questions, listening to people who see things differently, and being willing to say, "I may be wrong."   Running Time: 28:20   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Ricardo Online: LinkedIn Website   Ricardo's Book: The Five-Tool Team: Bringing Out the Best in People to Make Better Decisions

Welcome to the What's Next! Podcast with Tiffani Bova.      This week I am looking back to a conversation I had with Alain Hunkins. Alain is a sought-after speaker, consultant, trainer, and coach. He is the author of the gound-breaking book about leadership, Cracking The Leadership Code. Over his twenty-year career, he has led over 2,000 groups in 25 countries himself. Alain's clients include Wal-Mart, Pfizer, Citigroup, General Electric, State Farm Insurance, IBM, General Motors, and Microsoft. He has designed and facilitated seminars on numerous leadership topics, including teambuilding, conflict management, communication, peak performance, innovation, engagement, and change. Alain serves on the faculty of Duke Corporate Education and has published over 400 articles on leadership.      THIS EPISODE IS PERFECT FOR…leaders both new and old, aspiring and current! Anyone who wants to shorten the leadership learning curve and accelerate their growth.    TODAY'S MAIN MESSAGE…why do people choose to do what they do? Where is the disconnect between intention and actual performance? Are we truly self-aware? Alain breaks down how we can crack the leadership code and how we can learn from great leaders as well as mediocre ones to get the best results! Alain is all about shortening the learning curve and accelerating your growth. He analyzes the principles and what he terms "shadow principles," to help you get there too.    WHAT I LOVE MOST…this conversation is as relevant in 2026 as it was a few years back. Alain's leadership lessons are evergreen!   Running time: 29:07    Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Alain Online: LinkedIn  X Website   Alain's Book: Cracking the Leadership Code

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest this week is Kipp Bodnar, CMO of HubSpot, where he spent more than 15 years helping scale the company from startup to a global customer platform. He is also the host of Marketing Against The Grain. He also released a new book with Kieran Flanagan, Loop: Outlearn. Outmarket. Outgrow. where the authors explore how AI is changing the ways customers discover, evaluate, and ultimately choose.   THIS EPISODE IS PERFECT FOR…marketers, CMOs, and business leaders looking to rethink their growth strategy and adapt to AI.   TODAY'S MAIN MESSAGE…AI is making it easier to create and distribute content at scale, but it's also raising the bar for what actually makes a brand stand out. Kipp explains why marketers need to move beyond chasing website traffic and instead focus on depth, faster learning, customer understanding, and distinctive ideas. Kipp argues that the future of marketing isn't about producing more but about knowing what matters and doing it exceptionally well.   KEY TAKEAWAYS: Website traffic is no longer a reliable indicator of demand or revenue growth. AI makes depth, focus, and faster learning critical sources of competitive advantage. Great personalization requires strong customer data and a clear point of view. The brands that stand out will earn attention through distinctive ideas, not simply by generating more content.   WHAT I LOVE MOST…AI may change how marketing gets done, but it doesn't change what makes great marketing great. The advantage belongs to the marketers who understand their customers, have something distinctive to say, and know how to turn great ideas into action.   Running Time: 29:15 Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Kipp Online: LinkedIn   Kipp's Book: Loop: Outlearn. Outmarket. Outgrow.

Welcome to the What's Next! Podcast with Tiffani Bova.    Every once in a while, I get to sit across from someone who didn't just participate in an industry, but helped change what we expect from it. Ron Johnson is one of those people and I'm excited to have him as my guest. At Target, he helped bring great design to the mass market. At Apple, working alongside Steve Jobs, he created the Apple Store and helped reimagine a store as something much bigger than a place to buy things. He also has been the CEO of JCPenney and founder of Enjoy Technology. He has a new book out, Shop Different.    THIS EPISODE IS PERFECT FOR…entrepreneurs, founders, and business leaders looking to challenge conventional thinking, create differentiated experiences, and turn bold ideas into lasting business impact.   TODAY'S MAIN MESSAGE…great businesses are about more than selling a product. Ron shares what he learned at Target, JCPenney, Apple about creating experiences that make people want to come back. He also talks about why leaders need both conviction and an open mind, and why the right people and culture are so important when you're trying to do something new.   KEY TAKEAWAYS: Conviction matters, but leaders need to stay close to customer feedback and remain open to changing course. The best customer experiences start with a clear vision and an employee experience designed to support it. Differentiation isn't simply about being different, it's about creating something meaningfully better. Transforming a business requires the courage to think beyond what has worked in the past. The strongest brands create experiences that go beyond transactions and give people a reason to come back.   WHAT I LOVE MOST…the best innovations don't always start with a goal of changing the world. They start with someone willing to think differently, do the work, and create something people genuinely value.   Running Time: 28:05   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Ron Online: LinkedIn   Ron's Book: Shop Different: How Retail Revealed Apple's Genius

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Caroline Webb to the show this week. She is an economist, executive coach, former McKinsey partner and senior advisor to the firm, and the best-selling author of How to Have a Good Day. She's also been recognized by Thinkers 50 as one of the world's top executive coaches. Her new book, Leadership Intelligence, draws on psychology, neuroscience, and behavioral economics to tackle 21 of the everyday challenges leaders face.    THIS EPISODE IS PERFECT FOR…leaders and managers looking to lead more effectively under pressure, communicate with greater intention, and turn good leadership knowledge into better everyday behavior.   TODAY'S MAIN MESSAGE…knowing what good leadership looks like is one thing; practicing it when you're tired, stressed, or under pressure is another. Caroline explains how stress affects our ability to think and respond well, and shares practical ways leaders can pause, ask better questions, give clear feedback, and stay connected to what matters.   KEY TAKEAWAYS: Stress and fatigue can make good leadership much harder to access in the moment. Small habits can help leaders respond thoughtfully instead of reacting. Better questions create space for people to share concerns and different perspectives. Clear, specific feedback is a form of kindness, not a lack of empathy. Taking a pause can lead to better decisions and better leadership.   WHAT I LOVE MOST…great leadership isn't about being perfect. It's about building the habits that help you respond with intention when it would be much easier to react. Running Time: 25:35   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Caroline Online: LinkedIn Website   Caroline's Book:  Leadership Intelligence: Science-Backed Strategies for Mastering 21 Everyday Management Challenges

Welcome to the What's Next! Podcast with Tiffani Bova.     This week I'm reflecting on a conversation I had with Molly Bloom. Molly is an inspirational keynote speaker, entrepreneur, and the bestselling author of Molly's Game, a memoir which was adapted into an award-winning film of the same name by Aaron Sorkin. Molly began her career as a world-class skier. While training as a pre-teen she was diagnosed with severe scoliosis and had to undergo surgery that doctors said would end her athletic career. A year later, fully recovered, she was back on the slopes and went on to join the U.S. Ski Team. But, her Olympic dreams would go unrealized and this would lead her to what she thought would be a year sabbatical in LA. She was finishing her degree in Political Science at the University of Colorado – Boulder and was in the process of applying to top tier Law Schools, when her assistant job turned her into an accidental entrepreneur running one of  the most exclusive, high-stakes underground poker games in the world, pulling in as much as $4 million per year. What happened next is where her story truly begins!     THIS EPISODE IS PERFECT FOR…everyone! Everybody and anybody will find Molly's story fascinating and intriguing.   TODAY'S MAIN MESSAGE…Molly shares her story of inspiration, intrigue, and events straight out of a Hollywood movie! She recounts her journey from Olympic-hopeful and college student, to LA waitress, to building and operating the largest and most notorious private poker game in the world. Molly's story is one of innovation, inspiration, ambition, redemption, and entrepreneurship.   WHAT I LOVE MOST…I love what Molly has to say about owning your name, and really being seen and heard. I also love how clear she is on finding what you stand for, and getting clear on what you are and are not willing to do.   Running time: 33:10    Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Molly Online: LinkedIn

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Scott M. Curran to the show this week. Scott is a social impact lawyer, advisor, educator, founder and CEO of Beyond Advisors and former general counsel of the Clinton Foundation, where he advised a global nonprofit operating in more than 40 countries. His new book, Better Good, asks a deceptively simple question: instead of always trying to do more good, how can we get better at the good we're already doing?    THIS EPISODE IS PERFECT FOR…entrepreneurs, business leaders, and anyone looking to create meaningful impact without feeling like they have to do more, give more, or solve everything. TODAY'S MAIN MESSAGE…doing good isn't about doing more, it's about doing better. Scott shares how small, intentional actions can create meaningful impact, why businesses benefit from aligning with their values, and how each of us can focus our time and energy where we can make the biggest difference.   KEY TAKEAWAYS: Small actions can create meaningful collective impact. Doing good can be good for business, too. Your "not-to-do" list matters as much as your to-do list. Focus your time on what aligns with your strengths and values. Momentum grows when people take action together.   WHAT I LOVE MOST…Scott's reminder that we don't need more money, time, or influence to make a difference. Sometimes, doing better simply starts with being more intentional about how we use what we already have   Running Time: 25:51   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Scott Online: LinkedIn Website   Scott's Book:  Better Good: A Simple System for Creating Lasting Impact

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I'm joined by Karina Mangu-Ward, organizational design expert and author of Teams That Meet The Moment. Karina has worked with organizations ranging from PepsiCo and Chanel to Planned Parenthood and the Sundance Institute. Her work challenges a fundamental assumption about performance: that the individual is the unit we should be trying to optimize. I'm excited to share this conversation with her.   THIS EPISODE IS PERFECT FOR…entrepreneurs, founders, and business leaders looking to build stronger and more effective teams.   TODAY'S MAIN MESSAGE…organizations often try to solve performance problems by focusing on individuals: hiring a superstar, coaching an underperformer, or replacing someone on the team. But Karina argues that the real issue is often the system surrounding those individuals. She explains why teams, rather than individuals, are the true unit of value creation and how shared language, clear decision rights, and better teaming practices can help organizations move faster and learn more effectively. In this conversation, we also explore what happens when AI agents become part of the team and why automating a broken process can simply make the problem bigger.   KEY TAKEAWAYS: Teams, not individuals, are the true unit of performance. Consensus isn't always the goal; decisions need clarity and momentum. Clear decision rights can make teams faster and more effective. AI amplifies the need for strong processes, roles, and collaboration.   WHAT I LOVE MOST…this conversation challenges the instinct to always look at the individual when something isn't working. Sometimes the most important thing to fix isn't the person, it's the way the team is designed to work together. And as AI changes how work gets done, that lesson is only becoming more important.   Running Time: 26:55   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Karina Online: LinkedIn Newsletter   Karina's Book:  Teams That Meet the Moment: 9 Practices for Unlocking Performance and Growth in Uncertain Times

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Bruce Cleveland to the show. He's a venture investor, former senior executive at Oracle. Siebel, Apple, and C3 AI, founder of Traction Gap Partners and author of the book, Market Engineering. Over the course of his career, he's helped build and invest in companies that have grown into billion dollar businesses. And his latest work argues that markets don't simply emerge, they are intentionally built.    THIS EPISODE IS PERFECT FOR…founders, CEOs, marketers, product leaders, and entrepreneurs who want to understand how to intentionally create demand, shape markets, and become a category leader.   TODAY'S MAIN MESSAGE…building a great product is no longer enough to guarantee success. The companies that become market leaders today don't simply engineer products, they engineer markets by intentionally shaping how customers think about a problem and its solution. Bruce explains that through category design, positioning, messaging, storytelling, and thought leadership, organizations can create demand before they ever scale demand generation.   KEY TAKEAWAYS: Great product engineering is table stakes. Lasting market leadership comes from intentionally engineering demand. Creating or redefining a category helps companies compete on their own terms instead of someone else's. CEOs, not marketers, must own market engineering because they control the resources needed to build awareness and shape perception. As AI makes product development faster and more accessible, differentiation will increasingly come from positioning, storytelling, and creating a market customers recognize and value.   WHAT I LOVE MOST…Bruce challenges one of the most common assumptions in business: that the best product wins. He makes a compelling case that the real winners are the companies that teach the market how to think before anyone else does.   Running Time: 29:29 Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Bruce Online: LinkedIn Website   Bruce's Book:  Market Engineering: Because Markets Don't Build Themselves

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, Roger and I dive into Beyond Network Economics.    THIS EPISODE IS PERFECT FOR…business leaders, marketers, founders, and anyone looking to build deeper customer loyalty by creating experiences people want to be part of.   TODAY'S MAIN MESSAGE…for years, businesses have focused on network effects: adding more customers to create more value. Roger argues that's no longer enough. Instead, the companies pulling ahead are creating "worlds" that customers genuinely want to belong to, where the relationships between customers become just as valuable as the product itself. Through examples like TikTok, Hermès, Nike, Starbucks, and Ford, Roger explains why building community may be the next evolution of strategy.   KEY TAKEAWAYS: Network effects helped build today's biggest technology companies but they aren't an unbeatable competitive advantage. The strongest brands create communities where customers want to interact with one another. Companies that disrupt or ignore their customer communities risk damaging long-term loyalty. Strategy should focus on creating experiences and relationships, not simply acquiring more users. Brands that successfully shape a world around their customers create advantages that competitors struggle to replicate.   WHAT I LOVE MOST…Roger challenges the idea that customers are simply individuals to acquire. Instead, he reminds us that the strongest businesses create communities people genuinely want to belong to. That's a much more durable competitive advantage.   Running Time: 29:10   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest this week is Garrett Sutton who is an entrepreneur and author. He is the co-author of Sports Heaven, The Birth of ESPN. While ESPN is now one of the most influential media brands in the world, its beginning was anything but certain. It had an idea that many people doubted a business model that had never been proven and a future that very few people could actually see. What makes this story so relevant today isn't sports. It's what it teaches us about entrepreneurship, innovation, conviction, and recognizing opportunities before the rest of the market catches up.   THIS EPISODE IS PERFECT FOR…entrepreneurs, founders, and business leaders looking to recognize opportunities, navigate uncertainty, and build conviction before everyone else sees the vision.   TODAY'S MAIN MESSAGE…many of today's biggest success stories seem obvious in hindsight, but they rarely feel that way in the moment. Garrett shares the entrepreneurial lessons behind ESPN's unlikely rise, from spotting an unmet need to making bold decisions when few others believed the idea would work. Through the story of founder Bill Rasmussen, he explores how vision, timing, partnerships, and persistence come together to turn an unconventional idea into an industry-defining business.    KEY TAKEAWAYS: Great opportunities often look impossible before they look inevitable. Timing can be just as important as having the right idea. Strong partnerships can accelerate growth beyond what entrepreneurs can accomplish alone. Vision requires the confidence to move forward despite skepticism.   WHAT I LOVE MOST…this story isn't really about ESPN. It's about having the courage to believe in an opportunity before anyone else can see it. That's a lesson every entrepreneur can apply.   Running Time: 25:54   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Garrett Online: LinkedIn   Garrett's Book:  Sports Heaven: The Birth of ESPN

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest today is Dr. David Bach, founder and CEO of Optios. David is a physician, neuroscientist, serial entrepreneur, and someone who spent years studying how elite performers from military pilots and financial traders to professional athletes make decisions under pressure. His work draws on more than $350 million of DARPA-backed neuroscience research to explore how AI and humans can work together more effectively in real time.    THIS EPISODE IS PERFECT FOR…leaders, technologists, and innovators who want to better understand how AI can enhance, not replace, human performance.   TODAY'S MAIN MESSAGE…we've spent years asking how AI can become smarter, but David argues we're asking the wrong question. The next breakthrough won't come from AI knowing more. It will come from AI understanding the people it's working with. Drawing on neuroscience research and work with elite performers, David explains how context, physiology, and cognitive awareness can help AI become a more effective partner in learning, decision-making, and performance.    KEY TAKEAWAYS: Context is essential for AI to become truly useful. Human-machine teaming outperforms either one alone. Physiological awareness can dramatically improve learning and decision-making. AI should augment human judgment, not replace it. The future of AI depends on understanding people, not just processing information.   WHAT I LOVE MOST…David's Iron Man analogy perfectly captures where AI is headed. The greatest opportunity isn't replacing people with technology. It's creating a seamless partnership where each makes the other better.   Running Time: 31:36   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find David Online: LinkedIn

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest is Eric Ries, someone who has changed the way founders and companies think about innovation, experimentation, and growth through The Lean Startup. After spending decades helping companies scale, Eric has started asking a very different question: why do so many successful companies slowly become the thing they once set out to disrupt? His new book, Incorruptible, explores this.   THIS EPISODE IS PERFECT FOR…founders, executives, and business leaders who want to build organizations that stay true to their mission as they grow.   TODAY'S MAIN MESSAGE…most companies don't lose their values overnight, they drift away from them one decision, one incentive, and one compromise at a time. Eric argues that this kind of organizational corruption isn't caused by bad people, but by systems that reward short-term thinking over long-term purpose. He explains why mission, governance, and incentives must work together if companies want to grow without losing what made them successful in the first place. Most importantly, he reminds us that building a great company isn't just about scaling but about creating an organization that can stay true to its purpose over time.   KEY TAKEAWAYS: • Organizational drift happens gradually, not all at once. • A mission should guide decisions long after a company begins to scale. • Long-term value is created by serving customers and employees first. • Great companies are intentionally built to resist corruption.   WHAT I LOVE MOST…Eric's bridge analogy perfectly captures the challenge leaders face. Corruption isn't inevitable, it happens when organizations are built with the wrong materials. Eric reminds us that leaders have the opportunity to design them differently from the start.   Running Time: 36:18   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Eric Online: LinkedIn Website How Is Incorruptible Going?   Eric's Book: Incorruptible: Why Good Companies Go Bad... and How Great Companies Stay Great