Advertise on podcast: DEO's Growth Secrets Podcast for Dental Organizations

What if you followed your employee handbook perfectly and still got hit with a legal claim? Leslie Espinola and Brooke Young kick off DEO's new HR series with a real client story every practice owner needs to hear. After a workplace complaint was investigated and resolved, a key team member's performance dropped fast. The owners followed every step of their warning process, and 45 days after letting that employee go, a $500,000 retaliation claim landed on their desk. Brooke shares why treating every employee fairly, kindly, and consistently is your best defense, and how EPLI coverage can protect you when doing everything right isn't enough. If you have a team, this is the conversation to hear before you ever need it. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What would you do differently if you had to start over with your dental practice? Emmett Scott sits down with Dr. Steve Broughton, CEO of Light Dental Studios, who started with a small dental practice in a converted mobile home and spent 30 years growing to 32 locations. In the early days, he lived on a fraction of what he earned, stayed in the chair, and built a 30-year relationship with his bank. As his team grew, he learned that blaming others gets you nowhere and that loyal people will take you further than talented ones. He also shares why he fires slowly, turns down doctors with big egos, and holds his leadership training on Friday nights. If you're in the chair five days a week trying to hold it all together, this conversation will show you where lasting growth really starts. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

How much are you paying your team in overtime just to finish clinical notes at the end of the day? Kendall Hussein sits down with Daniel Bessonov, CEO and founder of Avora, an AI documentation and case acceptance platform used by more than a thousand clinicians. Daniel explains what ambient documentation actually means and how practices are saving 40 to 45 hours a month by getting notes, charting, and treatment plans into their PMS automatically. He also gets honest about the features his own team refused to build, and why your hygienist matters more than any feature list when you are picking a vendor. If there is an AI contract sitting in your inbox right now, listen to this one first. Learn more about Avora or connect with their team 👇 🔗 getavora.ai 🎁 Avora is part of DEO's Cost Savings Club. DEO Members can submit an interest form in the DEO App to get access. 💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/ Today's episode is sponsored by Avora, a partner of the DEO.

What if your Google Business Profile already brings in more new patients than your website and ads combined? Jordin McEntire sits down with Bill Donato, co-founder of dentalmarketing.com, to unpack why just three specific signals control 70% of a dental practice's Google ranking. Bill breaks down why a Google Business Profile alone can out-convert a website and paid ads combined, and the exact numbers you should be checking on your own dashboard. He also shares how the right AI-written content can help a practice climb to the top of local search results. If you've ever wondered whether your marketing dollars are actually working, this episode shows you exactly where to look first. Get your free marketing analysis from Bill Donato and the dentalmarketing.com team 👇 https://wizard.dentalmarketing.com/your-dental-practice 💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability👉 Subscribe Now: https://deodentalgroup.com/newsletter/ Today's episode is sponsored by dentalmarketing.com, a partner of the DEO.

What if your body is willing to sacrifice your teeth just to protect everything else? Brooke Young sits down with Dr. Rachaele Carver, a biologic dentist in the Berkshires of Massachusetts, to unpack how she diagnoses oral disease by looking well beyond the tooth. Dr. Carver breaks down why fluoride isn't the fix conventional dentistry claims it is, how gut health and toxicity quietly drive decay and gum disease, and why she tests for both before she ever picks up a drill. That same conviction is what built a practice patients now travel hours to visit. If you've ever wondered whether decay is about more than sugar and brushing, this episode will change how you look at every chart. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What if the practice you've spent years growing isn't actually worth what you think it is to a buyer? Jordin McEntire sits down with Brannon Moncrief, CEO of McLerran & Associates, to unpack what's really happening in today's private equity and DSO market. Brannon breaks down why crossing $3 million in revenue changes your options, what buyers actually screen for before they'll bid, and how EBITDA multiples are trading today. He also delivers a hard warning on roll-ups, exposing how these pitches quietly enrich the organizer while owners wait years for an exit that may never come. If you're a few years out from a sale, this episode will change how you plan for it. 📞 Connect with Brannon Moncrief 🔗 Website: www.dentaltransitions.com 📧 Email: [email protected] 📱 Call/Text: (512) 660-8505 🎓 Brannon's team is hosting a 2-day M&A Summit in Austin on October 29–30, covering practice value and exit planning, with a discount for DEO members. 🔗 Summit Info: McLerranSummit.com 💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/ Today's episode is sponsored by McLerran & Associates, a partner of the DEO.

What if the secret to filling your hygiene schedule isn't chasing new patients, it's calling your existing ones? In this episode, Kendall sits down with Greg Brooks, Managing Director at Global Strategic, to talk through how remote staffing is helping practices fix one of their biggest blind spots: hygiene reactivation. Greg breaks down why local teams struggle to keep up with consistent outreach, how a dedicated remote team can turn a 3 to 5% rebooking rate into 45 to 50%, and why that shift ripples into treatment acceptance too. He also gets honest about where offshore staffing goes wrong when practices skip the onboarding and communication piece that makes it actually work. 📞 Connect with Greg Brooks 🔗 Website: http://www.globalstrategic.com/ 📲 LinkedIn: https://www.linkedin.com/company/global-strategic/ 💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/ Today's episode is sponsored by Global Strategic, a partner of the DEO.

What if the reason you're still buried in emails has nothing to do with how many hours are in your day? Jordin McEntire sits down with Jackie Brown, Global Head of HR at SupportDDS, who spent years working alongside doctors at a DSO with 75 practices and 200 clinicians. She kept seeing the same thing play out. Owners were still managing their own schedules, still answering their own emails, long after they'd outgrown that job. Jackie explains why she built the Executive Excellence Academy to train executive assistants who think ahead of problems instead of just reacting to them, and why SupportDDS holds turnover down to 6.2% when the industry average runs far higher. She breaks down what real support actually looks like, from protecting an owner's priorities to running daily check-ins that keep the whole day on track, and what changes for a practice once that kind of support is finally in place.   🔗Learn more about SupportDDS: supportdds.com 📲Connect on LinkedIn: linkedin.com/showcase/supportdds 🔗Interested in the Executive Excellence Academy? Learn more here: https://eea.zimworx.com/   💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability 👉 Subscribe Now: https://deodentalgroup.com/newsletter/   Today's episode is sponsored by SupportDDS, a partner of the DEO.

Your front desk didn't sign up to be an insurance department. So why are they buried in one? Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how five-star doctors at his old oral surgery group kept getting one-star reviews, why most practices react to problems instead of catching them early, and how every denied claim carries a lesson. They also get honest about where AI still falls short and why teams end up chasing a 5% problem with 80% of their time. If you've ever wondered where your front desk's time is really going, this one will change how you see it.   Connect with Kaylie.ai: 🔗 Website: http://kaylie.ai/deo 📲 LinkedIn: https://www.linkedin.com/company/kaylie-ai/   💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/   Today's episode is sponsored by Kaylie AI, a partner of the DEO.

What happens when the laws governing your practice change every few months, and you find out the hard way? Emmett Scott sits down with Eric Scalzo and John Saran, partners at Holland & Knight, to break down the wave of new state regulations reshaping dental practice growth in 2026. They walk through the recent California settlement making headlines, why non-competes and ownership disclosures are under new scrutiny, and how practices in Indiana secured their own exemption simply by showing up during the legislative process. The takeaway: the practices protecting themselves right now aren't panicking, they're paying attention. This one's essential listening before your next hire, partnership, or transaction.   Learn more about Holland & Knight's work in the dental space 👇 🔗 Website: www.hklaw.com 🔗 HK Navigator (state-by-state regulation tracker): https://www.hklaw.com/en/general-pages/holland-knight-navigator-mapping-healthcare-transaction-laws   💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/ Today's episode is sponsored by Holland & Knight, a partner of the DEO.

What if growing from one office to ten was never really about the locations at all? Dr. Ronald Taylor sits down with Kendall Hussein to share how he built Trident Endo Dental into a multi-state endodontic group, and why none of it would have worked without putting people first. Ron opens up about a ransomware attack, hiring the wrong people more than once, and the moment he realized his job wasn't running practices. It was building a culture his team wanted to stay in. He breaks down what servant leadership looks like day to day, and why he now measures success by the relationships he's built, not the number of offices on a map. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What if your biggest profitability opportunity isn't a new patient or a new location, but the revenue you've already earned and never fully collected?   Kendall Hussein sits down with Shreyas Parab, who grew up running every job in his mom's small dental practice in Philadelphia before founding Daydream, one of the most AI-driven RCM companies in dental today. Shreyas breaks down why collections actually drop as practices scale, why a 99% collection rate can still mean you're 45 days from your money, and what it costs when your office manager is on hold with MetLife instead of filling chairs. He walks through how Daydream's AI-powered billing team helped DEO member Beam Dental recover $36,626 in just 76 days.   📞 Connect with Daydream 🔗 Website: www.daydream.dental 📲 Facebook: https://www.facebook.com/daydreamdentalbilling/ 📲 Instagram: https://www.instagram.com/daydream_billing/   💡 Daydream is part of DEO's Cost Savings Club. DEO Members get 6 months of ChatPMS free. 👉 Claim your free access: https://app.daydream.dental/chatpms   Not a DEO Member? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/   Today's episode is sponsored by Daydream, a partner of the DEO.

What if patients aren't saying no to treatment, but saying no to how you're asked to pay? Jordin McEntire sits down with Luke Johnson, Chief Revenue Officer at HFD, to break down what's really happening when patients leave without scheduling. Luke's family bought HFD in 2017, not as bankers, but as entrepreneurs who saw a gap most lenders weren't willing to close. They spent the next 17 years building data on the patients every financing company turns away, and what came out of that is a 99% approval rate the industry hadn't seen before. Luke explains why most financing platforms are built to deny rather than approve, what that does to your treatment coordinators' confidence, and how knowing nearly everyone can qualify changes the way you market and present care. 🔗 Website: www.gohfd.com 📲 LinkedIn: linkedin.com/company/gohfd 📲 Facebook: facebook.com/gohfd.us 📥 Download the Free Case Study: https://tinyurl.com/ybrc63vz 💡 HFD is part of DEO's Cost Savings Club. DEO Members can submit an interest form in the DEO App to get access. 💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/ Today's episode is sponsored by HFD, a partner of the DEO.

What if the single biggest money mistake you're making has nothing to do with marketing, overhead, or your fee schedule? Emmett Scott sits down with Dr. Brett Wells, CEO of Loren Dental Partners, who built nine locations — eight of them de novo startups — and spent six years grinding solo while leaving a fortune on the table. Brett shares why he waited way too long to bring in a second doctor, how that one decision took a single practice from $2M to $6M a year, and why two doctors in one location will always make more money than two separate practices. He also opens up about building and selling Dental HQ, a half-million dollar hot dog restaurant that almost made it to Shark Tank, and the communication lesson that changed how he leads. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What if every conversation in your operatory is already telling you where your production is leaking...and you just can't hear it?   In this episode, Jordin McEntire sits down with Danny Bessonov, CEO and co-founder of Avora, to break down why most dental groups are flying blind on case presentation, team performance, and patient experience. Danny shares how ambient AI turns every appointment into real-time coaching data, giving operators visibility into conversations they'd otherwise never hear, and a scorecard for every role that touches the patient. He walks through why case acceptance is a systems problem and not a people problem, and Jordin shares a live result from a DEO member using Avora: case acceptance went from 40% to 78% — with fewer staff than the quarter before.   📞 Connect with Danny: 🔗 Website: getavora.ai 🔗 Free Case Presentation Report: getavora.ai/report/case-presentation 📲 LinkedIn: linkedin.com/in/dbessonov   💡 Avora is part of DEO's Cost Savings Club. DEO Members can learn more in the DEO App.   Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/   Today's episode is sponsored by Avora, a partner of the DEO.