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What does the future of public transportation leadership look like? And who are the emerging professionals already making a difference? On this special episode of Transit Unplugged, host Paul Comfort is joined by Megan Perrero, Editor-in-Chief of @MassTransitMagazine , to celebrate the publication's 2026 40 Under 40 honorees. Now in its 18th year, the program recognizes 40 outstanding transit professionals under the age of 40 for their commitment, innovation, involvement, and contributions to the public transit industry. Paul and Megan sit down with four honorees whose career paths demonstrate just how many ways there are to make an impact in transit: - Amanda Barlow, Co-Founder and Principal Consultant at Cardinal HR Solutions, discusses the importance of workforce development, organizational culture, and relationships in effective leadership. She shares why leadership is something you practice, not simply a title you hold. - Jessenia Fernandes, Director of Safety and Training at Merrimack Valley Transit (MeVa), shares her journey from bus operator to agency leadership. She explains how building training programs from the ground up and removing language barriers have helped frontline employees grow into successful careers. - John Duklewski, Executive Director of the Transportation Association of Maryland (TAM), explores the power of statewide transit associations to connect professionals, strengthen agencies, and advocate for funding. He recounts how a legislative victory helped protect Maryland's locally operated transit systems from significant budget cuts. - Latashia S. Vauss, Board Minutes Coordinator at New Jersey Transit (NJ Transit), offers a look behind the scenes of transit governance. She discusses how modernizing internal processes, strengthening communication, and supporting board operations can make a meaningful difference throughout an agency. Throughout the conversations, a common theme emerges: successful transit leadership is built on curiosity, collaboration, mentorship, and a willingness to challenge the status quo. From frontline training to legislative advocacy, these four professionals are demonstrating that innovation doesn't always require a new technology or a major capital project. Sometimes, it begins with asking better questions, improving an outdated process, or helping someone else succeed. Whether you're beginning a career in public transportation, exploring a new professional path, or looking for ways to strengthen your own leadership skills, this episode offers valuable perspectives from some of the industry's rising leaders. Learn more about the 2026 40 Under 40 honorees at MassTransitMag.com. Subscribe to Transit Unplugged for conversations with the leaders and innovators shaping the future of mobility at TransitUnplugged.com. Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What will define the next year of mobility—and which technologies are actually ready to move from hype to reality? In this episode of Transit Unplugged, Paul Comfort sits down with John Rossant, CEO of CoMotion, for a wide-ranging look at the technologies, policies, and partnerships shaping transportation as 2027 approaches. Rossant explains why he believes autonomy will become a defining feature across urban mobility, from robotaxis and autonomous transit to artificial intelligence making transportation systems more efficient. He also explores the growing relationship between autonomous vehicles and public transit—and why the future may depend on making those modes work together seamlessly. The conversation also looks ahead to the 10th edition of CoMotion Los Angeles, where public agencies, private-sector innovators, startups, and global mobility leaders will come together in Los Angeles. Rossant discusses advances in electric vehicles, hydrogen, delivery robots, aviation, and mobility policy, while Paul and John explore what Los Angeles learned from the World Cup and what those lessons could mean as the region prepares for the 2028 Olympic and Paralympic Games. Learn more about CoMotion Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Nashville asked for more public transportation. WeGo is delivering. In this episode, Paul Comfort talks with Andy Burke, Chief Operating Officer of WeGo Public Transit, about how Nashville is preparing for one of the largest transit expansions in the agency’s history. Following voter approval of the Choose How You Move transportation program and its half-cent sales tax, WeGo is adding approximately 7% more bus service hours each year as part of a long-term expansion that could dramatically increase transit service across the region. That means more buses—but also more operators, mechanics, training, technology, and infrastructure to support them. Andy explains how WeGo is building that capacity while protecting the reliability of the service riders already depend on. The agency is currently about 98% staffed for bus operators, while a three-year maintenance apprenticeship program is helping address one of the transit industry’s toughest workforce challenges: finding and developing skilled mechanics. So far, 11 apprentices have graduated from the program, and WeGo is exploring ways to expand that training model further. Paul and Andy also discuss WeGo’s plans to move toward 24/7 service, targeted for summer 2027, and the operational questions that come with eliminating the overnight window currently used to fuel, clean, and prepare buses for the next day. Technology is another major piece of the expansion. Andy shares how WeGo is breaking down departmental silos through a new enterprise systems team, developing WeGo Connect as a centralized source of information for employees, upgrading its enterprise asset management tools, and testing headway management on frequent bus corridors. Andy, who also chairs the Bus Operations Committee for the American Public Transportation Association (APTA), talks about his own leadership journey and the importance of keeping priorities focused as an organization grows. His advice: identify the two or three things that matter most, build a strong culture around the people doing the work, and keep listening to frontline employees. And after nearly 20 years in transit, Andy shares one more lesson that applies well beyond operations: the job can’t be your entire identity. From completing a half marathon to simply making room to slow down, he explains why taking care of yourself is part of sustaining a long career in the industry. It’s an inside look at what transit expansion really requires—and how WeGo is building the people, systems, and culture Nashville will need for its next era of public transportation. Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What does a great transit leader leave behind? For Ken McDonald, President and CEO of Long Beach Transit and the American Public Transportation Association’s (APTA) 2025 Outstanding Public Transportation CEO of the Year, leadership isn’t just about running a successful agency. It’s about making the people around you better—and giving them the knowledge and opportunities to become leaders themselves. In this episode of Transit Unplugged, Paul Comfort talks with Ken about the lessons he’s learned across four decades in public transportation and 13 years leading Long Beach Transit. Ken explains why sharing knowledge is a responsibility of leadership, how developing future transit executives has become part of his legacy, and why strong leaders also need trusted “thought partners” who challenge them and help them grow. They also explore how Long Beach Transit keeps the customer at the center of its operation. Ken shares how the agency’s Achieving Customer Excellence program asks employees to ride the system and map the journey from a passenger’s perspective—then use what they learn to improve service, information, and the overall customer experience. Looking ahead to the 2028 Olympic and Paralympic Games in Los Angeles, Ken shares three lessons from the FIFA World Cup that he believes will be critical to delivering successful transportation: detailed preparation, thorough communication across the entire organization, and trusting staff to execute the plan. Ken and Paul also discuss operational discipline, digital transformation and artificial intelligence, workforce development, zero-emission transit, and why customer excellence should remain at the center of every decision transit leaders make. It’s a conversation about running a transit agency—but even more, it’s about building a leadership legacy that lasts long after you leave. 00:00 Welcome to Transit Unplugged 00:28 Meet Ken McDonald 02:28 APTA Expo CEO Roundtable 04:34 Interview Begins 04:44 Conversation Begins 05:54 CEO of the Year Honor 06:44 Ken’s Career Journey 09:20 Long Beach Transit Service Area 09:55 Fleet and Zero Emission Shift 11:34 Funding and Grants 14:07 Governance and Ridership Impact 16:25 Leadership and Customer Excellence 19:45 ACE Customer Excellence 22:27 Richer Bus Info 22:53 Leaders Ken Developed 23:20 Sharing Knowledge Mindset 24:03 Fruitfulness And Service 24:33 Thought Partners In Leadership 24:58 Olympics Prep Begins 25:30 FIFA Lessons For Olympics 26:51 Trust Staff To Execute 27:21 Olympics Planning Experience 28:22 Technology Partnership Awards 29:26 What Leaders Focus On 30:15 AI And Workforce Training 31:32 Closing Thanks And Credits Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Does commuter rail still describe what the service is becoming in many cities? Across the industry, the traditional model of carrying workers downtown in the morning and home again in the evening is evolving. At Metra in Chicago, that change is showing up in a fascinating way: total ridership remains below 2019 levels, but CEO and Executive Director Jim Derwinski says Metra now serves more unique passengers than it did before the pandemic. People are still riding. They're just riding differently. This week on Transit Unplugged, Paul Comfort takes the show aboard a Metra train in Chicago to explore another chapter in the continuing evolution of commuter rail—and what happens when a system built around the commute starts serving a much broader range of trips. Metra is responding by spreading service more evenly throughout the day, improving connections between lines and attracting more discretionary and weekend riders. Jim calls the strategy regional rail, part of a broader shift away from designing service almost entirely around traditional rush hours. But changing commuter rail in Chicago comes with some extraordinary operational challenges. Metra operates 11 lines and roughly 700 revenue trains a day at the center of the nation's rail network. Its trains interact with six Class I freight railroads and Amtrak, meaning more frequency and better connections also require navigating one of the most complicated rail environments in the country. Jim and Paul also look at the next chapter for the wider Chicago transit network through the new Northern Illinois Transit Authority (NITA). Metra, Chicago Transit Authority and Pace are moving toward greater regional coordination, with opportunities for integrated fares, fare capping, better multimodal connections and service that makes transferring between systems easier for passengers. Parts of Chicago's rail network still rely on air-powered switching technology dating to the 1930s. At the same time, Metra is preparing to test battery-powered trains and introduce a new generation of smart railcars—putting nearly a century of rail technology side by side on the same system. Jim also shares his own Metra story, from joining the agency as an electrician after serving in the Navy and working in freight rail to eventually becoming its CEO. In this episode: - Why the term "commuter rail" may no longer tell the whole story - How changing travel patterns are reshaping when and why people ride Metra - Why Metra has more unique passengers even as total trips remain below 2019 levels - What the shift toward regional rail looks like in practice - How Metra operates 700 daily trains in the center of America's freight rail network - Why frequency and better connections are critical to attracting new trips - How Metra, CTA and Pace could become a more integrated regional network 00:00 Welcome to Transit Unplugged 00:20 Meet Metra CEO Jim 01:19 Riding the Train Live 01:25 Metra Network Overview 01:52 Sharing Tracks With Freight 02:49 Chicago Rail Spiderweb 03:07 Class One Railroads Explained 03:21 Amtrak and Metra Yards 03:41 Metra Origins and Subsidies 04:02 Chicago Dispatching Challenges 04:50 A2 Tower Time Capsule 05:21 Union Station and Terminals 05:58 Ridership Today and Peaks 06:17 Post Pandemic Rider Shift 06:37 Regional Rail Scheduling 08:08 How Far Metra Reaches 08:40 Transit Unplugged Promo Break 09:13 NITA and System Integration 09:50 Universal Fares and Capping 10:21 Farebox Recovery and Funding 11:35 Building Hubs and Frequency 13:05 Commuter Rail Coalition View 15:07 Jim Derwinski Career Story 15:53 Future Expansion and New Tech 17:08 Battery Trains and Smart Cars 18:45 PTC and Operations Changes 19:38 Old Towers to Remote Control 20:27 NITA Timeline and Next Steps 22:13 Wrap Up and Credits Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer and Thumbnail Photo: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What if the work you're meant to do isn't something you find—but something you build? In Part II of Transit Unplugged's special Find Your X Factor series, Paul Comfort talks with two transportation leaders whose very different careers reveal how our experiences, abilities, and passions can eventually come together into something bigger. Mike Heidkamp spent his career working his way through nearly every level of public transportation. As a teenager on his own after losing his mother, the 41B bus in Pittsburgh was his lifeline to a job. Years later, he would go from auto mechanic to bus operator, instructor, manager, and ultimately Chief Transportation Officer at what is now Pittsburgh Regional Transit. Mike talks with Paul about realizing that being good at something isn't necessarily the same as finding your purpose—and how his own experiences taught him to build a career around serving people. His leadership philosophy is just as simple: never forget where you came from. Mike explains why frontline employees and passengers remained at the center of his thinking even as he moved into senior leadership, and why gaining a bigger voice also means gaining a responsibility to use it for others. Then, Rudy Salo shares a very different path to finding his X Factor. A municipal bond lawyer with lifelong interests in creativity and public transportation, Rudy realized there were important parts of himself that his day job wasn't exercising. Improv, acting, stand-up comedy, writing and podcasting helped him rediscover that creative side—and eventually helped reshape his professional career. When the transportation work Rudy wanted wasn't coming to him, he didn't quit his job. He started creating opportunities outside of it. Through writing, speaking, podcasting and becoming part of the transportation community, he built a reputation around something he genuinely cared about. Eventually, his passion and his profession began to intersect. Together, the conversations offer two paths toward the same idea: your X Factor can emerge from the experiences that shaped you, but you can also take an active role in creating the opportunities that bring it to life. In this episode: - How public transportation became a lifeline—and eventually a calling—for Mike Heidkamp - Why great leaders never forget what it's like on the front line - The difference between being good at something and finding meaningful work - Why Rudy Salo considers creativity essential to both his happiness and professional success - How interests outside your day job can create new career opportunities - Why you don't necessarily have to quit your job to pursue the work you really want - How to recognize the intersection between your interests, abilities, and purpose 00:00 Welcome and X Factor Series 00:55 Meet Mike and Rudy 02:33 Mike Saved by Transit 03:35 41B Bus Lifeline 05:50 Mechanic to Purpose 07:03 Operator Years Serving Riders 08:12 Never Forget Frontline 10:12 Management Calling and Union 11:31 Leading with Voice 18:09 Rudy Creativity Awakens 26:20 Punk Rock Lifeline 27:08 Scene and Belonging 27:57 Politics Through Lyrics 28:42 Finding Municipal Finance 30:51 Library Moment Click 32:48 Creativity in Bond Law 35:12 Beyond One Box 35:58 Transit Roots and Hustle 39:03 Side Projects Create Luck 45:56 Final Takeaways and Wrap Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What happens when the bus can actually beat the car? In this episode of Transit Unplugged, Paul Comfort sits down with Melinda Metzger, Executive Director of Pace Suburban Bus, for a conversation recorded at Pace’s ADA headquarters in downtown Chicago. Melinda has spent 42 years at Pace, beginning as a summer intern and eventually working her way through planning, operations, procurement, and executive leadership. She takes Paul inside an agency that now serves 274 communities across a six-county region with fixed-route buses, express service, Pulse rapid transit, vanpools, on-demand transportation, and one of the largest paratransit operations in the country. They explore some of Pace’s most successful innovations, including traffic signal priority, real-time rider information, Van Go first- and last-mile service, and Bus on Shoulder—an approach that lets Pace buses move around congestion on Chicago-area expressways and has helped drive dramatic ridership growth on participating routes. Melinda also discusses Pace’s role in providing regional ADA paratransit, why improving accessibility can make transit better for everyone, and how the agency is approaching the transition from the Regional Transportation Authority to the new Northern Illinois Transit Authority. Finally, Melinda reflects on four decades of change at Pace, the employees and customers who have shaped her career, and the legacy she hopes to leave as the agency expands its facilities and continues its transition toward zero-emission buses. In this episode: - Why frequency, speed, and reliability can bring riders back to transit - How Bus on Shoulder helped transform ridership on Pace routes - What it takes to provide thousands of paratransit trips every day across Chicago and its suburbs - How Pace uses technology to make service more predictable and easier to use - What the creation of the Northern Illinois Transit Authority could mean for regional fares and coordination - How vanpool, Van Go, and on-demand services are solving first- and last-mile challenges - Melinda’s journey from summer intern to Executive Director - The investments in facilities, training, and electric buses shaping Pace’s next chapter 00:00 Welcome to Transit Unplugged 00:00 Welcome to Transit Unplugged 01:07 Inside Pace ADA HQ 01:12 Inside Pace ADA HQ 01:25 Paratransit Scale and Partners 01:25 Paratransit at Scale 02:03 Taxis and Rideshare Partners 02:21 42 Years at Pace 02:21 42 Years at Pace 02:34 From Intern to Leader 02:34 From Intern to Leader 03:05 RTA Split and Pace Growth 03:05 RTA Split and Pace Growth 04:06 What Pace Operates Today 04:06 What Pace Operates Today 04:51 How Pace Fits Chicago Transit 04:53 Regional ADA for Chicago 05:14 RTA to NITA Transition 05:14 RTA to NITA Transition 06:07 Embracing Change Culture 06:07 Embracing Change Culture 07:18 Why the Name Pace 07:18 Why the Name Pace 07:33 Working with CTA and Metra 07:33 Working with CTA and Metra 08:58 Customer Focus and More Service 08:58 Customer Focus and More Service 09:37 Signal Priority and Real Time Tech 09:37 Signal Priority and Pulse Tech 10:42 Real Time Info for Riders 10:56 Rider Tools and Better Signage 11:58 Break and Show Promos 11:58 Break and Show Promos 12:38 Accessibility as a Civil Right 12:38 Accessibility as a Civil Right 13:40 Dial a Ride and On Demand Options 13:40 Dial a Ride and On Demand 15:52 Bus on Shoulder Success 15:52 Bus on Shoulder and Innovation 17:26 Vanpool and Van Go Programs 19:05 Transit App Integration 20:05 Legacy Facilities and Electrification 20:05 Legacy and What’s Next 22:20 Facilities Training and EV Future 24:11 Final Thanks and Sign Off Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Camera: Jaime Cuadra Second Camera: Sophie Cuadra Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What happens when the things you’re naturally good at intersect with the things that give you energy? In this special episode of Transit Unplugged, Paul Comfort brings his new book, Find Your X Factor, to life through conversations with two leaders who found very different ways to turn their interests, abilities, and experiences into meaningful careers. First, Paul talks with Noah Berger, CEO of Merrimack Valley Transit, about the unlikely intersection of public transportation and the arts. Noah shares how his background as both a transit professional and an artist helped him rethink the rider experience—from brightly redesigned buses and murals to public spaces that feel more welcoming and connected to the communities they serve. But finding your X Factor isn't just about following your passions. Noah and Paul also discuss why mastering the less glamorous parts of the job—regulations, compliance, funding, and operations—builds the foundation and trust leaders need to eventually do things differently. Then, Rod Jones, Head of Modaxo Americas and ANZ, joins Paul to trace an X Factor that has followed him across industries: understanding complex systems and leading people through change. From growing up in Detroit and studying engineering to running manufacturing operations, working in private equity, and leading M&A (mergers & acquisitions) and operations at Modaxo, Rod explains how curiosity, problem-solving, communication became recurring threads throughout his career. Rod also offers a useful reminder for anyone still searching for their own X Factor: look for the things you naturally gravitate toward, the things other people consistently ask you for help with, and the abilities that may come so naturally that you don't even recognize them as strengths. And your X Factor isn't necessarily static. As Rod explains, it can evolve as you do. This is the first of two special Transit Unplugged podcast episodes featuring stories and lessons from Paul's new book, Find Your X Factor, alongside additional conversations coming to Transit Unplugged TV. In this episode: How Noah Berger combined his careers in transit and the artsWhy Merrimack Valley Transit used art, color, and design to change perceptions of public transportationWhy doing the "grunt work" can be essential to eventually doing your best workHow Rod Jones discovered a talent for understanding complex systems and leading people through changeWhy curiosity and problem-solving can transfer across industriesHow to recognize strengths you may be taking for grantedWhy your X Factor can change and evolve throughout your career Find Your X Factor is available now. Paul will also be appearing at APTA EXPO (https://www.apta.com/event/apta-2026-transform-expo/)for book signings and special events. Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Production Assistant: Desmond Gates Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

How can transit agencies give riders more options while still strengthening the core network? In this special episode of Transit Unplugged, Paul Comfort returns to St. Pete/Clearwater for extended conversations originally filmed for Transit Unplugged TV, exploring how transit leaders across Pinellas County, FL are approaching everything from Bus Rapid Transit (BRT) and microtransit to ferries, paratransit, and first- and last-mile connections. Paul talks with Brad Miller, CEO of Pinellas Suncoast Transit Authority (PSTA), about an increasingly multimodal system and the investments shaping its future. He also meets Leon Smiley, PSTA’s most senior bus operator, who reflects on 35 years behind the wheel and the importance of helping people every day. Darden Rice, Chief Planning and Community Affairs Officer, shares how the all-electric Spark service is connecting growing parts of St. Petersburg and discusses plans to expand waterborne transit across Tampa Bay. Paul also visits the future Clearwater Station, a new downtown hub designed to bring transit, trails, and the surrounding community together. Then, Bonnie Sato, Director of Mobility Services, explains how services like Grouper and Snapper are filling gaps in the network—and how partnerships with Uber and Lyft have expanded first- and last-mile service and transformed the agency’s approach to paratransit. Along the way, Whit Blanton of Forward Pinellas discusses the connection between transportation, land use, and regional planning, while Amanda Baird, Director of Communications and Marketing, explains how institutional partnerships are making transit easier to access for students, workers, and visitors. These conversations were originally filmed for the Transit Unplugged TV St. Pete/Clearwater episode, which has become the series’ most-watched episode on YouTube with more than 1.6 million views. Listen in for lessons on creating a more flexible, connected transit network—and meeting riders with the right mobility option for the trip they need to make. In this episode: - Brad Miller, CEO, Pinellas Suncoast Transit Authority - Leon Smiley, Bus Operator, Pinellas Suncoast Transit Authority - Darden Rice, Chief Planning and Community Affairs Officer, Pinellas Suncoast Transit Authority - Whit Blanton, Executive Director, Forward Pinellas - Bonnie Sato, Director of Mobility Services, Pinellas Suncoast Transit Authority - Amanda Baird, Director of Communications and Marketing, Pinellas Suncoast Transit Authority 00:00 Summer Specials Intro 00:26 Why Long Form Specials 00:43 Meet Brad Miller 01:45 Touring PSTA Headquarters 01:56 PSTA Overview Tour 02:31 Leon Smiley Spotlight 02:49 35 Years Behind the Wheel 03:08 Routes and Extra Board 03:34 Operator Family Culture 03:48 Favorite Buses and Builds 04:14 Driver Advice Wrap 04:37 Darden Rice Joins 04:52 Spark Electric Premium Line 05:31 How Transit Boards Lead 06:31 Next Up Tampa Bay Ferry 07:12 Podcast Network Break 07:45 Clearwater Station Construction 08:34 Designing a Multimodal Hub 09:13 MPO Role and Funding 10:35 Pinellas Trail Big Amenity 10:55 Grouper and Snapper On Demand 13:57 Uber Lyft Transit Partnership 14:59 Marketing with Amanda Baird 15:23 Spark Connections at Grand Central 15:50 UPASS Free Ride Program 16:46 Wrap Up and Credits Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

San Antonio is growing fast—and VIA Metropolitan Transit is growing right along with it. For this special episode of Transit Unplugged, we’re going back to our Transit Unplugged TV visit to San Antonio and bringing you three extended, uncut conversations with the VIA leaders shaping the future of mobility in the city. VIA President and CEO Jon Gary Herrera talks about what makes San Antonio unique, VIA’s role in connecting people to opportunity, and the rapid growth of VIA Link microtransit. Then, Deputy CEO Tremell Brown takes Paul inside VIA’s operations and shares his remarkable journey from bus operator to the agency’s executive team. They talk about the people, facilities, safety operations, and nearly 500 buses that keep San Antonio moving every day. Finally, Senior Vice President of Planning and Development Rod Sanchez looks ahead to VIA’s Green Line, a new bus rapid transit line designed around dedicated lanes, off-board payment, transit signal priority, and frequent service. Pulled from our Transit Unplugged TV uncut episode, these conversations offer a closer look at how VIA is expanding service, embracing new mobility options, and preparing public transportation for the future of a fast-growing city. In this episode: • Jon Gary Herrera, President and CEO, VIA Metropolitan Transit • Tremell Brown, Deputy CEO, VIA Metropolitan Transit • Rod Sanchez, Senior Vice President of Planning and Development, VIA Metropolitan Transit 00:00 Welcome to Transit Unplugged 00:39 Why Full Interviews 00:55 San Antonio VIA Spotlight 01:11 Meet the Leaders 01:44 Inside San Antonio 02:30 What Makes It Unique 03:22 River Walk and Alamo 04:06 Why It's Called VIA 04:52 System Overview and Growth 05:56 How VIA Link Works 07:10 Downtown Zone for Visitors 07:53 San Antonio Growth Stats 09:02 Herrera Leadership Milestone 09:38 Military Town History 11:48 Wrap John Interview 12:05 Trammell Brown Onboard 12:43 From Operator to Deputy CEO 13:12 Bus Yard and Operations 14:25 Police and Paratransit 15:47 Podcast Break and Credits 16:20 Rod Sanchez Introduction 16:44 Historic Park Setting 17:18 Planning Role and Vision 18:30 Green Line BRT Features 19:19 Route and 2028 Timeline 20:25 Final Thoughts and Next City 21:19 Show Credits and Sponsor Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this episode, Frank joins Paul Comfort to discuss what it's really like to move from leading bus operations at one of the world's largest transit agencies to running an entire organization. He shares how Capital District Transportation Authority (CDTA) is building on a legacy of innovation while tackling today's biggest challenges—from the post-pandemic fiscal cliff to workforce development, transit-oriented development, and expanding mobility options beyond traditional bus service. Frank also explains why the best solutions often come from the people closest to the work, and how his team balanced the budget while improving efficiency and protecting service. In this episode, you'll learn: - What changes when you move from senior operations leadership to the CEO role - How CDTA addressed its budget challenges after COVID relief funding expired - Why investing in employees is a top priority - CDTA's approach to bus rapid transit, microtransit, bikeshare and electric carshare - The agency's vision for transit-oriented development in New York's Capital Region - Leadership lessons from following a long-serving, award-winning CEO - Why empowering frontline teams leads to better organizational decisions 00:00 Welcome to Transit Unplugged 00:20 Introducing Frank Annicaro 01:52 CDTA Service Overview 03:34 Innovative Car Share Program 05:19 Bike Share Success 06:45 Agency Budget and Employees 07:29 Frank's Career Journey 08:52 Board Governance Structure 09:44 Transitioning from MTA 11:06 Leadership Challenges and Growth 13:50 Following a Legacy 17:04 What's Next for CDTA 19:09 Facing Budget Deficits 20:40 The Fiscal Cliff 22:13 Team-Based Problem Solving 23:58 Lightning Round Begins 24:42 Music and Concerts 25:56 Transit Leaders and TOD 26:38 Personal Passions and Advice 28:03 Closing Thoughts Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Production Assistant: Desmond Gates Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

https://youtu.be/M1PeM6D1ciw The future of passenger rail is being built right now—and Transit Unplugged takes you inside one of the industry's biggest events to see it firsthand. Recorded on location at the American Public Transportation Association (APTA) Rail Conference in Baltimore, this special video episode features exclusive conversations with the leaders driving some of North America's most ambitious rail projects. From the Purple Line in Maryland and MARC Train's growing commuter network to Honolulu's fully automated Skyline system and California High-Speed Rail, this is a front-row seat to the ideas, investments, and innovations shaping the next generation of public transportation. Along the way, host Paul Comfort also takes viewers behind the scenes of the conference itself, exploring networking events, industry receptions, Baltimore's light rail system in action, and the conversations that are defining the future of mobility. Guests include: - Paul Skoutelas, President & CEO, American Public Transportation Association (APTA) - Ray Biggs, Senior Project Director, Maryland Transit Administration's Purple Line - Joshua Wolf, Administrator, Maryland Area Regional Commuter (MARC) Train - Michael Dylan Pal, Director of Public Transit, Niagara Frontier Transportation Authority - Mike Degenaars, General Manager, Rail, Niagara Frontier Transportation Authority - J. Roger Morton, Director, Honolulu Department of Transportation Services - Neil Shah, Executive Vice President, Keolis North America In this episode: - Why passenger rail investment continues to grow across North America - The latest progress on Maryland's Purple Line - MARC Train's expansion plans and record weekend ridership - Honolulu's driverless Skyline metro and what's next - California High-Speed Rail's newest operating partnership - Rail's role in economic development, sustainability, and regional mobility - Behind-the-scenes access to one of the transit industry's premier conferences Whether you're a transit executive, planner, policymaker, or simply passionate about mobility, this special episode offers an inside look at where rail is headed next. Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Editor: Patrick Emile Associate Producer: Cyndi Raskin Camera: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

https://youtu.be/ZDsPkG_ruQc Southeastern Pennsylvania Transportation Authority (SEPTA) General Manager Scott Sauer joins Paul Comfort to discuss leading one of North America's most complex transit agencies through a period of transformation. After beginning his career as a trolley operator at just 19 years old, Sauer now oversees the nation's sixth-largest transit system as it modernizes aging infrastructure, grows ridership, prepares for major international events, and works toward becoming a best-in-class transit agency. In this episode, you'll learn: - How SEPTA is rebuilding ridership and customer confidence - Why "Back to Basics" has become the agency's guiding philosophy - The challenge of replacing 40- and 50-year-old rail vehicles - How AI is beginning to improve transit maintenance and operations - What it takes to move tens of thousands of fans during the FIFA World Cup and America's 250th anniversary celebrations - Why Scott believes employee-driven strategic planning creates stronger organizations - Lessons from nearly four decades of leadership inside SEPTA Whether you're a transit executive, public sector leader, or simply interested in how major transportation systems evolve, this conversation offers practical insights into leadership, modernization, and delivering better service every day. Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

https://www.youtube.com/watch?v=Dv39AxBZFMY Leadership transitions are inevitable, but successful ones are far from guaranteed. In this special on-location episode of Transit Unplugged, Paul Comfort visits Delaware Transit Corporation (DART First State) to explore a rare example of intentional succession in action. Outgoing CEO John Sisson reflects on a 32-year career and the legacy he leaves after more than a decade leading one of America's most unique statewide transit systems. Joining him is incoming CEO Lilia Montoya, who arrives from California for her first CEO role and benefits from something few leaders receive: a month of overlap with the person she's succeeding. Together, they discuss why succession planning matters, how organizations can preserve institutional knowledge while embracing fresh ideas, and why leadership isn't only about how you serve—it's also about how you leave. For outgoing leaders, this episode offers lessons in stewardship, trust, and preparing the next generation. For incoming leaders, it provides insight into building relationships, honoring a legacy, and establishing a vision for the future. Along the way, Paul explores Delaware's integrated statewide transit model, seasonal beach service, paratransit and microtransit innovations, and the close collaboration between DART First State and DelDOT that makes the agency one of the most distinctive in North America. In this episode: Why intentional succession is part of leadershipJohn Sisson's reflections on a 32-year transit careerLilia Montoya's journey to her first CEO roleThe value of leadership overlap and knowledge transferBalancing continuity with new ideasLessons for both incoming and outgoing executivesDelaware's statewide approach to transitBeach service, paratransit, and microtransit innovationsHow DelDOT and DART First State work together to deliver mobilityWhy leadership legacies are measured not only by what leaders build, but by what they leave behind Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Editor: Patrick Emile Associate Producer: Cyndi Raskin Camera: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

https://youtu.be/32WxfrlanJw Access to healthcare doesn't start at the doctor's office—it starts with transportation. In this episode of Transit Unplugged, Paul Comfort sits down with Steven Feist, Vice President and Chief Operating Officer of Coordinated Transportation Solutions (CTS), to explore the world of Non-Emergency Medical Transportation (NEMT) and its growing role in healthcare access. Steven explains how transportation brokers connect Medicaid and Medicare beneficiaries with the rides they need to reach appointments, treatments, pharmacies, and other critical services. The conversation examines how NEMT has evolved over the past two decades, from paper manifests and phone-based eligibility checks to sophisticated platforms powered by GPS tracking, mobile apps, APIs, and virtual agents. Steven also shares how CTS partners with transit agencies such as SEPTA and coordinates with ADA paratransit providers to create more efficient, cost-effective transportation networks. Paul and Steven discuss: What NEMT is and why it matters The relationship between healthcare access and transportationHow transportation brokers coordinate rides across multiple modesPartnerships between NEMT providers and public transit agenciesThe role of ADA paratransit in medical transportationTechnology's impact on trip scheduling, eligibility, and customer serviceEconomies of scale in statewide and regional transportation programsThe future of autonomous vehicles and telehealth in NEMTWhy breaking down transportation silos is essential for better health outcomes Whether you work in transit, healthcare, mobility management, or public policy, this episode offers valuable insights into one of the most important—and often overlooked—segments of the transportation industry. Credits Host and Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O’Keeffe Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people. For more information, visit: www.Transit Unplugged.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.