Advertise on podcast: UC Today

Connectivity is often treated as a commodity. But when it fails, businesses can lose access to the cloud applications, communications tools and services they rely on every day. In this UC Today interview, Christopher Carey speaks with Tom Chedham, Head of Connectivity and Wholesale at Gamma, about why partners need to rethink the role of connectivity. They discuss how connectivity underpins business continuity, why partners are seeking simpler access to multiple networks, and how Gamma is responding to feedback through its evolving connectivity roadmap. Tom also explains how FibreXchange helps partners check availability, compare options and manage connectivity through a single portal – supporting a more consultative, customer-outcome-led approach to fibre. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today interview, Marcus Law speaks with Gauthier Renard, Group Product Manager for Barco ClickShare, and Neil Fluester, Senior Product Marketing at Logitech for Business, about the certified Barco and Logitech Microsoft Teams Rooms bundle. They discuss what hybrid-ready rooms need to deliver in 2026, why user experience should drive room design, how Microsoft certification supports reliability and security, and why IT leaders need more than a collection of separate devices. The conversation also explores the role of AI-ready audio and video, room analytics, flexible bring your own device workflows, and the operational value of standardizing meeting room estates.

A new global survey of 2,000 IT leaders and employees by Mitel and Vanson Bourne reveals a striking disconnect – 93 percent of IT leaders consider communication tools critical to daily operations, yet only 34 percent of workers say those tools are highly effective. In this video, UC Today's Christopher Carey sits down with Eric Hanson, CMO at Mitel, to unpack the findings of the State of Workforce Communication report – exploring why tool overload is driving shadow IT and shadow AI, why voice remains the most trusted channel in critical moments, and what organisations need to do to close the experience gap.

What does it take to deliver a seamless hospitality experience when thousands of fans arrive for a major match? In this UC Today interview, Antonio Ortega, Regional Sales Director at Crestron Electronics, explains how Crestron is supporting the Espai Barça project with an IP-based AV and control environment.  Ortega discusses how video, audio, lighting, and virtualised control help the club deliver consistent experiences across VIP areas including the Beach Club and Main Hub, why scalability matters for a phased campus development, and how simple controls help operators reset spaces after a match.  Watch the first part of this series to see how Crestron is helping Espai Barça create a matchday experience that extends beyond the stadium.

In this episode of UC Today, host Kristian McCann is joined by Nada Usina, CEO of NU Advisory Partners, to explore how AI is fundamentally changing executive hiring. As technology rapidly changes the skills workforces need, organizations can no longer rely solely on traditional hiring signals like prestigious résumés, familiar career paths, or industry tenure. Instead, companies are being forced to rethink how they identify leaders capable of navigating constant technological disruption.  Nada explains how AI is reshaping leadership requirements, why adaptability and curiosity are becoming more valuable than experience alone, and how data-driven hiring is helping organizations uncover talent they may have previously overlooked.  If you're wondering what executive hiring should look like in the fast-moving AI era, this interview provides practical advice on assessing learning agility, critical thinking, decision-making, and future potential, helping organizations build leadership teams equipped for the next wave of business transformation.  Key discussion points:  🔵 Why executive roles are evolving every 12 to 18 months and what that means for hiring strategies.   🔵 How curiosity, learning velocity, adaptability, and critical thinking are becoming more valuable than traditional résumés.   🔵 Why hiring mistakes create business-wide consequences, from stalled innovation to employee disengagement and lost investor confidence.   🔵 How AI and data are expanding executive talent pools while helping organizations make faster, more informed hiring decisions.   If you found this discussion valuable, like the video, subscribe to UC Today, and turn on notifications for more expert conversations covering AI, leadership, enterprise technology, and the future of work. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann sits down with Sam Wright, Head of Career Strategy at Huntr, to separate fact from fiction when it comes to AI in hiring, from both sides of the equation.  Drawing on analysis of 1.7 million job applications, 1 million job postings, and 243,000 résumés, plus hundreds of conversations with job seekers and recruiters, Wright offers a rare data-driven look at how hiring actually works in 2026.  The discussion explores the growing tension between AI-powered applications and human-led hiring decisions, the increasing volume of applications recruiters face, and the challenges organizations face as they introduce AI into talent acquisition processes.   Key discussion points:  🔵 Why most recruiters say AI is not automatically screening out candidates despite widespread fears among job seekers  🔵 How application volumes, Easy Apply tools, and a tougher job market are making it harder to secure interviews  🔵 Where AI is actually being used today, from job descriptions and communications to emerging candidate-ranking tools  🔵 The growing debate around AI bias, transparency, discrimination risks, and the safeguards organizations need to implement  Subscribe to UC Today for more conversations on AI, recruitment, workplace technology, and digital transformation For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

AI is transforming the way we work – but is it making life easier or adding to the pressure? In this interview, Christopher Carey sits down with Snorre Kjesbu from Cisco to unpack AI's real impact on the employee experience. Snorre makes the case that AI is an antidote to burnout, not a cause of it – freeing employees from busy work so they can focus on strategy, creativity, and the harder intellectual challenges. He also introduces the concept of "connected intelligence," where collaboration is no longer just people-to-people but now includes people-to-AI and AI-to-AI interactions. The conversation covers how organisations are navigating AI adoption across their workflows, why cultural change is often harder than the technology itself, and what the next two to three years will bring – from AI agents becoming regular participants in meetings to IT teams gaining new superpowers through agentic AI and smarter manageability tools. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

AI interactions are introducing behavioral risks that traditional DLP and rule-based systems were never designed to detect. In this executive conversation, Marcus Law is joined by Dan Nadir, Chief Product Officer at Theta Lake, and Irwin Lazar, President and Principal Analyst at Metrigy, to explore how generative and agentic AI are creating entirely new categories of governance risk. The discussion covers why monitoring isolated prompts and outputs is no longer enough, and why organizations need forensic-level analysis of interaction patterns over time. From behavioral drift and intent detection to the growing complexity of agentic AI, this conversation sets out what enterprises need to be thinking about — and doing — right now. Topics include: why only 58% of organizations have a proactive AI governance strategy, how traditional DLP systems miss subtle data probing and intent-based risks, what behavioral drift looks like in practice, how agentic AI blurs the line between human and machine accountability, and practical steps CIOs and CISOs can take in the next 60 to 90 days.

Join Kieran Devlin, Host at UC Today, as he sits down with Tim Jalland, Solution Manager at VOSS, to unpack the rapid evolution of IT operations. As cloud environments like Microsoft 365 undergo hundreds of feature changes a year, static automation is struggling to keep pace. This session cuts through the AI hype to explore practical, outcome-driven solutions. Tune in to see exactly how intelligent automation fabrics can empower your IT team, prevent outages before users even notice them, and secure complex collaboration ecosystems. The landscape of unified communications is shifting rapidly, and IT teams need more than just basic automation to keep up. In this conversation, we explore how an intelligent operations layer changes the day-to-day reality for IT professionals. Key takeaways from our discussion include: The limits of traditional automation: Why the sheer volume of updates in platforms like Microsoft 365 requires a shift from static orchestration to dynamic, learning-capable operations. AI as an operational assistant: Moving past "AI as a feature" fatigue to focus on tangible outcomes, using agentic AI to proactively support IT teams rather than replace them. Breaking down IT silos: How unifying automation, analytics, and monitoring on a single platform allows for cross-stack intelligence—catching and correcting negative trends before monitoring dashboards even flash red. Real-world proactive fixes: Tangible examples of AI detecting service degradation before a user ticket is raised, and automatically correcting configuration drift to eliminate security risks. Next Steps: Ready to transform your UC operations? Visit VOSS to learn more.

What is AI really doing to workers psychologically? Christopher Carey sits down with Candice Thompson, a Silicon Valley-based licensed psychotherapist specialising in workplace mental health, to get an honest, ground-level view of how AI is impacting the mental health and identity of workers in the tech industry. From rising expectations and mass layoffs to identity crises and the fear of building your own replacement, Candice shares what she's actually seeing in her practice – and it's not the rosy picture the marketing messages would have you believe. In this episode, we cover: 🔵 Why AI could be creating more work, not less, for many tech employees 🔵 The psychological toll of layoffs and job insecurity in Silicon Valley 🔵 How AI is reshaping worker identity, purpose, and self-worth 🔵 What tech leaders are getting wrong about their workforce 🔵 What it would actually take for AI to improve employee wellbeing 🔵 The growing risk of worker backlash – and why leaders should pay attention Candice Thompson is a psychotherapist based in Silicon Valley, working with tech professionals navigating burnout, anxiety, and the psychological impact of AI-driven change. She has delivered talks nationally on AI and mental health, including a TEDx Talk. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today roundtable, host Kristian McCann brings together leading security experts to confront the escalating risks of agentic AI—autonomous systems that make decisions, take actions, and roam across enterprise tech stacks often without human oversight. You’ll hear from Irina Tsukerman, President at Scarab Rising; Shlomi Beer, Co-Founder & CEO at ImpersonAlly; and Roey Eliyahu, Co-Founder & CEO at Salt Security. Together, they reveal how rapid adoption in customer support, sales, and finance is outstripping governance, enabling silent breaches via prompt injections, privilege accumulation, and API exploits that blend into normal workflows. Expect straight talk on the productivity boom versus harsh realities—like 80% of companies facing unintended agent actions such as data leaks or unauthorized access—and proven strategies for observability, dynamic guardrails, and non-human identity governance that safeguard UC&C environments without killing innovation. Talking points include: Why agentic AI supercharges insider threats and erodes perimeters, exposing "internal" APIs to external manipulation even within legitimate agent permissions. Governance blind spots in high-stakes sectors like retail and airlines (e.g., fraudulent refunds, customer data spills), demanding end-to-end visibility from LLMs to backend actions. Runtime defenses against self-learning exploits, deceptive "sleeper" code, and endless trial-and-error attacks that humans resist but agents can't. Zero-trust models, NHI in IAM, and regulation readiness to align agent efficiency with compliance and CX protection. Next Steps Share this roundtable with your CISOs, IT leaders, and business units to map agent permissions and API exposures right now. Evaluate IAM for non-human identities and pilot tools like Salt Security for holistic agent discovery. Subscribe to UC Today for more expert roundtables on AI risks, UC&C security, and enterprise compliance.

In this interview, UC Today's Christopher Carey sits down with Sam Liang, CEO and Co-founder of Otter.ai, to discuss the company's newly launched Conversational Knowledge Engine and what it means for enterprise productivity. Sam explains how Otter is moving beyond siloed meeting notes to build a longitudinal knowledge graph connecting thousands of meetings, people, topics, and projects — arguing that conversational data has been the missing piece of enterprise infrastructure for over 100 years. The conversation also tackles the privacy debate head-on, including the ongoing class action lawsuit facing Otter, with Sam making the bold claim that lawsuits are simply "part of doing business" when you're disrupting an industry. Topics covered: 🔵 How the Conversational Knowledge Engine works 🔵 How Otter differentiates from Microsoft, Zoom, and Google 🔵 Enterprise security, data retention, and permission controls 🔵 The class action lawsuit and the future of AI consent 🔵 Why Sam believes your voice will replace manual AI prompting For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this interview, UC Today's Marcus Law speaks with Carmit DiAndrea, Director of Value Realization Services at NiCE, about what the next chapter of AI in unified communications actually looks like for enterprises. The conversation moves beyond transcription and meeting summaries to explore supervisor copilots, business intelligence tools, agentic AI, and how organisations should be measuring outcomes rather than activity. Carmit also addresses the surveillance line, accountability in agentic AI, and gives practical advice to IT leaders on avoiding the "Frankenstack" problem heading into the rest of 2025. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

The next phase of workplace transformation starts beyond the meeting room. Most enterprises have deployed Microsoft Teams Rooms and the core meeting experience is working. But beyond the meeting room sits a much larger opportunity, lobbies, huddle spaces, event venues, open collaboration areas, and most organisations are managing those with a disconnected patchwork of point solutions that wasn't designed to scale.  In this video, Marcus Law sits down with Vic Bhagat, Senior Director of Alliances at Q-SYS, to explore what a genuinely high-performance workplace requires, what changes when you connect every space type through a unified platform, and what Microsoft's decision to build Experience Center One on Q-SYS tells us about where enterprise AV is heading.  If you're responsible for a Teams Rooms estate and thinking about what comes next, this is the conversation to start with.

As organisations modernise their digital workplaces, service management and connectivity are no longer separate disciplines – they're converging into a single experience layer that shapes how people work, sell, and serve customers. In this UC Today roundtable, Christopher Carey is joined by Irwin Lazar, President and Principal Analyst at Metrigy; Chethan Visweswar, Chief Product Officer at Movius; John Finch, Global VP at RingCentral; and Mark Bunnell, Chief Operating Officer at Nuwave. Together they explore how the market is evolving, where organisations are falling behind, and what it takes to move from reactive IT to predictive, AI-driven operations. Topics covered include: 🔵 The convergence of service management and network connectivity 🔵 Why tech debt and silos are slowing digital transformation 🔵 How automation and AIOps are reshaping IT operations 🔵 The challenge of measuring experience vs. traditional SLAs 🔵 What the next 24 months could look like as AI agents enter the workforce Whether you're an IT leader, a service provider, or a technology decision-maker, this conversation cuts through the hype and gets into what's actually changing on the ground. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/