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You've Been Heard

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Rating
★★★★★
4.9
from
51 reviews
This podcast has
427 episodes
Language
English
Explicit
No
Date created
2018/03/22
Latest episode
2026/04/23
Average duration
43 min.
Release period
4 days

Description

Having a seat at the table. Nice. Being heard? Nicer. For decades, IT leaders have been the backbone of defensible business growth, solving problems that could cripple a business often before anyone noticed. We know this world. The late nights. The firefights. The impossible deadlines that somehow got met. IT Professionals don’t just fix. They fortify. They’re the frontline heroes fighting an improbable battle thriving where others break, armed with a resilience the strongest military leaders consider simply another day safeguarding the world. When things get rough, you’re indispensable. When everything’s humming like a well-oiled Tesla, you’re the hidden engine of progress, often asked to do the extraordinary. And one of the toughest parts? Being hunted by short-term sales reps chasing quotas, pushing shiny solutions they “know” you need… but you know you don’t. What if you could work with those who have sat in your seat, been precisely where you are? You can. That’s right: We’ve been there. Negotiating partnerships, being pitched by vendors across the table, and standing on the frontlines of IT. That’s why we built a platform where IT leaders are amplified, not sidelined. Not just “another platform.” In fact, three in one. A triple-threat to the industry norm. Doing to IT what the iPhone did to the Blackberry redefining the game (and expectations) forever. And to be clear, we refuse to be part of the “Hype Cycle” and inflated expectations. Which is why we’ve perfected a proven model that elevates you, the IT leader. Just ask our clients. The first piece? A podcast, not just a show. A platform where IT pros share hard-earned truths, not corporate scripts. The second piece? A community where peers (real ones) have sophisticated conversations—without vendors lurking in the corner. The final component? An advisory with only one agenda: your performance and sanity, so you make smarter vetted choices without the sales circus. Think of us as your backstage pass to whoever you need to meet to eliminate headaches and accelerate resolutions. The kind of exclusive pass that gains you access to our ecosystem with $1.2 billion in buying power. When we knock, the door’s already unlocked. And here’s the kicker: We make vendors fund your success. What about vendor-neutrality? If we were any more neutral, we’d be beige. Our triple-threat model doesn’t just transform how we do business. It transforms the impact you have on a day-to-day basis and on a year-over-year basis. It’s how you balance innovation with stability. Where you not only have a seat at the table, but get invited to speak. And be listened to. And there’s one final point that makes everything work: We don’t disappear when you need us. Ever. We stay. We escalate. We stand with you. We are anti-spin. Anti-transactional. Pro-IT leader. Your resilience is our resilience. Because when IT leaders rise… so does everything else. Welcome to the platform. Welcome to the movement. Join the next wave of IT leadership. Welcome to You’ve Been Heard. *****DISCLAIMER***** All views, opinions, and statements made by guests on this show do not represent the beliefs of the host Phil Howard, or any entity whatsoever with which the show has been, is now, or will be affiliated. Any statements, views, random thoughts, or opinions expressed by the hosts and guests do not necessarily reflect the personal beliefs (could easily be misconstrued) and are not the official policy/position of our company, agency, podcast, and affiliated partners. Finally, because human beings are characteristically prone to flaws and mistakes, we warn all listeners to think critically for yourself and seek true knowledge before taking action upon anything.

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Check latest episodes from You've Been Heard podcast


419- Common Sense Over Theatrics w/Nick Feczko
2026/04/23
Nick Feczko took the VP IT seat at DuBois Chemicals six months ago after walking away from an environment that ran on ego and politics. He came looking for a place where IT careers get built on common sense instead of theatrics, and he is running the AI rollout the same way.
418- Regional Execution, Global Governance w/Thomas Wolf
2026/04/21
Thomas Wolf runs IT for DEUTZ Corporation in Atlanta, the Americas hub of the 162-year-old German engine maker. His job is balancing global governance with local execution.
417- You Can't Be Just a Nerd Anymore w/Josh Siddon
2026/04/16
Josh Siddon is rolling out managed Wi-Fi across three hundred multifamily properties at MAA. The infrastructure is the easy part. The hard part is pulling IT out of the back room and into the business, where it now has to live. Josh Siddon is VP of IT Architecture at MAA, one of the largest multifamily operators in the country, and the founder of ResiQ, a consultancy helping smaller operators navigate managed Wi-Fi, cloud migration, and PropTech vendor selection. His team is rolling out managed Wi-Fi across a 300-plus property portfolio, with per-unit VLAN isolation, 10-gig pipes, and contractors cutting cable through occupied brownfield buildings. The engineering is hard. What he argues is harder is the identity shift IT has to make alongside it. Josh says you can't be just a nerd anymore. A resident's Wi-Fi connection isn't a ticket, it's an operations promise, which means IT now lives in the budget meeting, the project planning cycle, and the CEO's goal-setting conversation. He traces his own ability to make that shift back to a mentor who made him work a week in the hotel, food and beverage, finance, HR, and the buffet line before he was allowed to touch IT. We get into how he's rolling the same playbook forward for the AI wave. Josh lived through RPA at a private-equity-backed retail chain, automating eighty percent of Tuesday-through-Thursday workload without cutting a job. He thinks AI is the same wave with fewer lines of code and the same trust-building work. His team at MAA integrates MCP and Copilot Studio into third-party systems to turn Copilot from a desktop tool into an enterprise platform, and he's a self-described Claude fan. Josh's prediction for eighteen months from now: the conversation won't be about the technology. It'll be about former CIOs and CTOs running companies as CEOs. Key takeaways: You can't be just a nerd anymore. People skills and business fluency are the job now.; Managed Wi-Fi turns IT into operations. A resident's connection is a promise, not a ticket.; AI is the RPA wave again. The trust-building work matters more than the tool.
416- Your IT Team Should Work Without You w/Scott Kutz
2026/04/14
Scott Kutz runs IT at a construction equipment dealership where excavators connect to the internet and OEMs move faster than the infrastructure can follow. His answer isn't to be the hero. It's to make himself unnecessary. Scott Kutz is five months into his role as IT Manager at Brooks Tractor, a construction equipment dealership where service managers remote into customer excavators in real time and OEM vendors push cloud platforms faster than most dealers can upgrade their bandwidth. He came from a larger privately held construction company where he watched IT people hoard knowledge, refuse to explain their work, and position themselves as irreplaceable. He decided early on that wasn't going to be him. Scott's approach comes from his father, a twenty-year Marine veteran in communications who taught him that slow is smooth and smooth is fast. "It's okay to not know, but it's not okay to stop learning and it's not okay to stop teaching. Because knowledge kept to yourself isn't being kind." That line runs through everything Scott does. He lets his team push buttons on decommissioned systems knowing things will break. He asks people what they do for fun so he can explain IT problems using their language. He told one coworker he fixed their computer by changing the spark plug in their engine. We get into how construction equipment dealerships are quietly becoming high-tech environments, why Scott turned a frustrated coworker into an ally who championed a company-wide bandwidth upgrade, and how he earned a seat at the leadership table five months in by learning the dealership's service operations before touching the IT. Scott's test for himself is straightforward. If he wins the Powerball tomorrow or gets hit by a bus, the business should keep running without him. If it can't, he's not indispensable. He's a single point of failure disguised as expertise. Key takeaways: Make yourself unnecessary. The business should run without you.; Let people fail in low-risk environments. They learn faster that way.; Learn the business before you try to change the IT.
415- Work Smarter Not Harder w/Rob Spellman
2026/04/09
Rob Spellman spent 25 years thinking he had to be the smartest person in the room. Then he learned that being a bulldog who gets things done beats being the expert every time.
414- The Complexity of Simplicity w/Antonio Marin
2026/04/07
Antonio Marin spent decades thinking CIOs earn their seat by talking technology. Then he learned business leaders don't care about CPU utilization, they care about business outcomes.
413- Technology Agnostic, Business Obsessed w/Piotr Mlodecki
2026/04/02
Piotr Mlodecki spent years watching business leaders hide behind software limitations. Then AI removed all the excuses and exposed the real problem: bad process architecture. Piotr Mlodecki is Chief Transformation Officer at SOL-MILLENNIUM Medical Group, where he's learned that AI's biggest threat isn't replacing humans—it's exposing bad business design. For years, companies could blame slow software delivery for operational failures. Not anymore. "The ROI does not come from the question answered. It comes from a task executed, the job done." Piotr argues that most companies are treating AI like a faster layer on top of broken processes instead of rebuilding how the business actually operates. We get into why feasibility is no longer the bottleneck, how to design agents like real employees with KPIs, and why your data architecture determines whether AI transformation succeeds or becomes expensive automation theater. The prediction? In 18 months, we'll be competing on who built the better agentic enterprise, not whether we should use AI at all. Key takeaways: ROI comes from tasks executed, not questions answered; Design agents like employees with job descriptions and KPIs; Data architecture determines AI success more than the models
412- Nuclear Bombs, F-35s, and Herding Cats w/Stephen Salaka
2026/03/31
Stephen Salaka has a PhD in psychology and builds nuclear weapons systems. Then he learned the hardest truth in tech: AI can't fix what humans won't adopt. Stephen Salaka wanted to build nuclear bombs. A lab accident sent him to computer science. A stint in Japan taught him his real superpower: making humans actually use the technology he builds. Now he's a CTO with a PhD in Industrial/Organizational Psychology. That combination makes him dangerous to every AI myth floating around C-suites. "The biggest fundamental misconception is AI is going to be a panacea for everything," he says. "The real trouble most organizations face is the people." We get into why UPS's maintenance system failed for years until Stephen added change management, how vibe coding should stop at the prototype stage, and why the AI bubble collapse is coming faster than anyone thinks. Plus his framework for bringing order to chaos without mandates. The payoff: Stephen's lived at the fault line between brilliant technology and stubborn humans. He knows which one wins. Key takeaways: Change management isn't optional - it's the actual product you're delivering; Vibe coding works for prototypes, then convert to proper backend components; Smooth processes first, then speed follows - not the other way around
411- 850 Vet Hospitals. One CIO. Zero BS w/Andrew Rosenblatt
2026/03/26
Andrew Rosenblatt has been CIO at three PE-backed healthcare companies. Then he learned the hardest truth about IT leadership: "You're perpetually selling and you need to convince them that it's actually not your idea. It's their idea."
410- Not Everything Needs a Ticket w/Tim Armstrong
2026/03/25
Tim Armstrong runs IT for a construction company with a team of four serving 175 staff. His take on the biggest mistake IT makes: gatekeeping support behind ticket systems instead of helping people first. Tim Armstrong is 90 days into his role as Manager of IT at PROCON, a design-build construction company in Hooksett, NH. With a four-person team serving 175 staff, he has had to build trust fast, deploy Kanban sprints from scratch, navigate shadow AI, and figure out what technology means at a company that builds buildings for a living. His philosophy: IT exists to serve, not to gatekeep. Key takeaways: Not everything requires a ticket. Help first, document later.; Deliberately undercommit on your first sprint to calibrate real velocity.; IT leaders need to know enough to have an intelligent conversation, not enough to do everything themselves.
409- Permission to Play w/Nathan Kaufman
2026/03/24
Nathan Kaufman built CMMC compliance from scratch at a defense contractor with SSH open to the internet and no Active Directory. Then he learned the hard way that technical wins mean nothing if you can't communicate your value. Nathan Kaufman walked into a $100 million defense contractor with 80 employees, zero IT infrastructure, and two years to become CMMC Level 2 compliant or lose all DoD contracts. No Active Directory. SSH open to the internet. Engineers buying equipment with personal credit cards. A flat network running on unpatched switches. He built it all from the ground up. Deployed CrowdStrike across 350+ endpoints. Migrated to Azure GCC High. Survived a merger, acquisition, and divestiture simultaneously. Grew the team from one person (him) to five across three locations and 260 employees. Passed the CMMC audit in November 2025. Then he got fired in August. We get into the technical path for CMMC compliance, why "permission to play" became his rallying cry with executives, and the SBI framework for communicating IT value. Nathan shares his biggest lesson: you can have amazing technical skills, but if you don't advocate for yourself, nobody else will. The brutal truth about building compliance infrastructure while life happens around you. Key takeaways: "Permission to play" - compliance isn't optional for DoD contractors; SBI framework: Situation, Behavior, Impact for communicating IT value; Technical wins mean nothing without executive communication skills
408- Your Career Isn't Defined By Technology w/Stephen Chen
2026/03/19
Stephen Chen spent seven years learning digital transformation isn't about technology. Then he discovered the business problem you choose to own defines your entire career.
407- The Day IT and OT Finally Talked w/Bill Markut
2026/03/18
Bill Markut, IT Director at Gränges Americas, built a five-year roadmap to transform manufacturing IT. From the Department of No to the Department of No, But. And why AI won't fix a decade of infrastructure neglect. Bill Markut spent 36 years avoiding management, preferring hands-on technical work. Then he became IT Director at a manufacturing company running 25 years behind the tech curve and discovered something that changed everything: the power of getting IT and OT to actually talk to each other. Key takeaways: Manufacturing IT runs 20-25 years behind the technology curve. That gap is the opportunity.; The event storm exercise gets IT and OT in one room. That is where silos actually break.; Hire for initiative, not just technical skill. Addition by subtraction is real.
406- Perfection Is the Enemy of Progress w/Michael Murray
2026/03/17
Michael Murray manages 120 project candidates but calls them exactly that—candidates, not projects. Then he learned why the Department of No should actually be the Department of Why.
405- From Submarine Periscopes to the C-Suite w/Roy Cherian
2026/03/12
Roy Cherian spent 25 years watching IT leaders pretzel themselves explaining budgets to executives who don't speak tech. Then he learned why 95% of AI deployments fail: everyone's picking tools before finding use cases.

Podcast reviews

Read You've Been Heard podcast reviews


4.9 out of 5
51 reviews
★★★★★
junegirl0929 2025/07/11
Informative, Relevant and Accessible!
I thoroughly enjoy this podcast and actually look forward to my 90+ minute commute on in-office days so I have uninterrupted time to listen. The conte...
★★★★★
ddskleod 2024/09/17
First class podcast production!
I met Doug Camin while speaking at the NYS Cybersecurity Conference in Albany. He introduced himself to me after the session and asked me to be a gues...
★★★★★
Macfrosty 2024/09/15
Great Perspectives
Great show, digging in past the surface of subjects in IT. Critical for navigating our digital landscape.
★★★★★
Abdul hafeeth 2024/06/01
Great Show
Awesome show! Real talk about real tech. Great learning experience.
★★★★★
Izodius 2024/05/31
Great IT Leadership Content
Lots of interesting guests and a myriad of topics. There’s something for every IT leader here from big industry to small shops.
★★★★★
Not happy oracle customer 2024/05/24
Enjoyable Podcast
I enjoy listening to the podcast as I get nuggets of new insight. It was also a fun and enjoyable experience being interviewed and chatting with Phil ...
★★★★★
JakeScsg 2023/12/22
IT Podcast
I really enjoy listening to this podcast. The conversations are great!!
★★★★★
Wills_Opinion 2023/12/14
Perfectly fills an important niche
I am a listener and I had the privilege of being a guest on the podcast. Dissecting Popular IT Nerds is such a great resource for IT leaders and other...
★★★★★
Different Kind of Athlete 2023/11/17
Most informative IT Podcast!
Well before interviewing with Phil Howard, I was an avid listener to the episodes already available on a wide variety of topics and industries. T...
★★★★★
Humble_Trailblazer 2023/11/15
Great Podcast
I would recommend any IT professional listen to this podcast. It’s great to hear from IT professionals that share their own real experiences and outlo...
check all reviews on apple podcasts

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