Advertise on podcast: Banking on Community: A Podcast for Community Bankers

ICBA’s Justin Dunmyer joins the podcast to explore how community banks can approach innovation amid changing expectations, emerging technology and constant industry noise. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

A strong succession plan requires more than identifying names on a page. Mika Moser, founder and CEO of At C Level Consulting Group, joins Banking on Community to discuss how banks can assess leadership readiness, develop high performers and prepare teams for technology-driven change. She also explores the role culture, curiosity and clear communication play in attracting talent and building a stronger leadership bench. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

For decades, digital banking has been built around clicks, menus, and workflows. But AI is changing that, creating banking experiences built around conversation, context, and intent. In this episode of Banking on Community, we sit down with Chris Cox, General Manager of Digital Engagement Solutions at CSI, and Daniel Haisley, CSI's Chief Data & AI Officer, to discuss how conversational banking is reshaping the digital experience for consumers and businesses. We explore how AI is helping banks move from reactive service to proactive guidance, deliver more personalized experiences, and strengthen customer relationships. We also discuss the practical realities of AI adoption, including data readiness, governance, risk management, and the rise of AI agents. If your institution is thinking about what's next in digital banking, this conversation is a good place to start. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

Catch the latest Banking on Community episode to learn how community banks can reclaim small business relationships by embedding payments, tapping into operational data and becoming part of their everyday workflows. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

What does “concierge banking” actually look like in practice? Mary Usategui, President and CEO of BankMiami, joins Banking On Community to talk about relationship-driven service, smart growth, and why community banks still have a real edge with business customers. Along the way, she shares her stories on building a bank, testifying before Congress, and how St. Patrick’s Day might have just set BankMiami up for success. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

It’s spooky season on Banking on Community—and nothing’s scarier than cyber threats. Saxon and Brett are joined by CSI’s own CSIO and CRO, Steve Sanders, to talk deepfakes, voice cloning, and why you should probably think twice before scanning that random QR code. From AI-driven fraud to Steve’s secret “SAUCE” for staying secure, this episode will keep you informed... and paranoid enough to change all your passwords. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

In this episode of Banking on Community, hosts Saxon, Tara, and Brett sit down with CSI President and CEO Nancy Langer for a conversation about her path into fintech, vision for community banking, focus on customers, and the future she sees for CSI. She also shares the personal side of her story, from her Wisconsin roots and loyalty to the Packers, to the playlists that keep her moving. Tune in and get to know Nancy. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

This episode of Banking on Community takes you from rodeo arenas to regulatory shake-ups. Our hosts kick things off with summer stories (yes, even mutton busting) before diving into the industry’s biggest headlines: the retraction of the 1033 rule, the GENIUS Act’s stablecoin framework, and a record-setting surge in M&A activity. Plus, we shine a spotlight on innovative community banks like Her Bank and Liberty Bank and share exciting updates from CSI’s leadership team. Whether you’re here for the laughs, the insights, or both — saddle up, it’s a wild ride. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

In this episode of Banking on Community, hosts Saxon Prater and Tara Schultz sit down with Kate Drew (Head of Research at CCG Catalyst) to dive into the real‑world impact of AI on community banks. Together, they explore the realities and possibilities, sharing practical ways institutions can boost internal efficiency today and lay the groundwork for future innovations, all while staying strategic and risk‑aware. Kate serves up clear examples of how even small institutions are already tapping into AI, unpacks challenges like hallucination risk, and spotlights success stories that prove you don’t need a billion-dollar budget to get started. Whether you’re experimenting with AI or just wondering where to begin, this episode delivers approachable insights and a healthy dose of encouragement for community FIs looking to stay ahead in a fast‑moving digital landscape. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

In this episode of Banking on Community, our hosts Saxon, Tara, and Brett trade in their boxing robes for microphones as they unpack all the biggest moments from CSI’s annual customer event, CX25. From the glitter of the Diamond Jubilee to the buzz around new fraud detection tools like TruProtect and partnerships like Wave CX, they share insider stories, customer feedback, and a healthy dose of humor. You’ll hear about Sugar Ray’s surprise interaction with CSI’s legal team, a robot bartender doing the YMCA, and insights from the most talked-about sessions covering AI, fraud, and the future of digital banking. But it’s not all fun and games—this episode digs into the real challenges and opportunities community banks are facing today. The team discusses the evolving role of technology in banking, including the growing impact (and threat) of AI, generational trends in customer expectations, and the resilience of community FIs navigating uncertainty. With a sneak peek at what’s ahead for CX26 and a teaser for the next episode, this is a can’t-miss episode for anyone passionate about the future of community banking. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

Tired of clunky banking apps and wondering why big fintechs keep winning? Live from CX25, digital banking veteran Emmett Higdon—Director of Digital Banking at Javelin Strategy & Research—reveals why: most FIs never climb past the first rung of the digital-maturity ladder. With 30 years in the financial game, he dives into the evolution of digital banking, the power of embedded solutions, and what it really takes to create mobile experiences people actually want to use. Tune in and see what banks and credit unions are getting wrong about digital banking—and how they can turn things around. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

Ever wonder why fraud keeps getting smarter—and harder to stop? In this episode, recorded live at CSI’s CX25 conference, Adwait Joshi—CEO and founder of DataSeers—pulls back the curtain on today’s toughest fraud and AML headaches. From missing data to misunderstood intent, he breaks down why traditional systems are falling short and what needs to change. If you’re in fintech, banking, or just curious about outsmarting financial crime, this episode delivers the real talk and actionable insights you can’t afford to miss. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

Forget the one-size-fits-all myth. On this episode of Banking on Community live from CX25, generational researcher Jason Dorsey shows why Boomers still prize crisp $20 bills, why Gen Z won’t wait in a support queue, and how Millennials’ “delayed adulthood” reshapes borrowing and saving. You’ll hear: the life events that hard-wired each cohort’s money mindsetwhy “mobile-first” messaging misses the mark—and which words to use insteadpractical tweaks that let community banks stay high-tech and humanTune in and learn how four generations really bank, and how you can serve them all. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

In this live episode of Banking on Community, Bankers Helping Bankers take over the CX25 loveseat for a candid, fast-moving look at where community banking goes next. Tune in to hear how Matthew Smith and Tanner Mayo are helping community banks not just survive, but thrive, through innovation, collaboration, and a whole new way of thinking. You might be surprised by what the future holds for community banks—listen in and don't get left behind! Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube

Attending CX25? Drop in for our live episodes in the Tech Hub! Can't make it? We're livestreaming each live show on LinkedIn! Live Episode 1: Innovation ft. Bankers Helping Bankers (April 1, 12:30-1:00 PM)Live Episode 2: Generational Trends ft. Jason Dorsey (April 1, 2:45-3:15 PM) Live Episode 3: Fraud Trends and Prevention (April 2, 12:30-1:00 PM)Live Episode 4: Digital Banking Trends (April 2, 2:30-3:00 PM) Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedInXFacebookYouTube