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Netalie Nadivi, Vice President of Strategy and Corporate Development at TailorMed, works on the barriers that stop patients from starting and staying on therapy. Netalie explains how financial toxicity quietly derails treatment, and what infusion centers can do to catch affordability problems before the first appointment. A few highlights from the conversation: Why financial toxicity reaches well beyond oncology into any high cost, high complexity therapy. What affordability trouble looks like in a center, from an insured patient who cannot cover the balance to one weighing therapy against a mortgage payment. How the integration brings more than 6,000 assistance programs into the WeInfuse workflow, including manufacturer copay, foundation, free drug, bridge, and social determinants of health programs. Real time monitoring that moves a patient from a free drug program to a foundation the moment one opens, which can translate into millions of dollars for a practice. TailorMed Complete, the tech enabled service that pairs financial navigators with the platform when a practice has no capacity to work it in house. Handle affordability upstream, well before the patient reaches the chair, and the right outcome for the patient becomes the right outcome for the practice.

Tracy Torgerson, Vice President of Infusion Services at Articularis Healthcare Group, leads infusion for a rheumatology group supporting independent practices across more than 28 locations. Tracy explains why profitability never happens by accident, and how dependable, repeatable processes let you catch a variation before it costs you money. A few highlights from the conversation: * Why she compares operations to a family recipe, and how everyone at the table knows when someone changes it. * The key performance indicators she watches most closely, including referral to chair time and how much inventory is sitting on the shelf. * How a 10 percent growth goal turned into a 20 percent increase across the system in nine months. * Her rule for scaling across many sites: standardize the process, not the personality. * Two principles for everyday compliance, and why she calls a near miss a good catch. Know your numbers, know your capacity, and follow your recipe to turn predictability into profitability.

In this episode, we talk with Josh Prati, President and CEO at Right Way Medical. Right Way Medical is a specialty IV distributor that supplies infusion pumps, disposables, and biomedical services to providers nationwide from six locations across the country. Josh shares how he built the company from a six-foot coffee table in his garage, what separates a dependable supply partner from a vendor, and why most centers should think hard before buying pumps outright instead of renting. He also covers the five expenses every new center has to plan for, why a good distributor sells to your need and not their agenda, and how Right Way Medical's Distributor Connect partnership with WeInfuse lets operators order supplies and gain asset tracking visibility without leaving the platform. Learn more about Right Way Medical at https://rightwaymed.com.

In this episode, Amanda Brummitt sits down with Sury Gupta, co-founder and CTO of TrialIQ, to talk about bringing clinical research directly to the point of care. Sury shares how TrialIQ acts as an "enablement layer" that helps community practices and infusion centers become trial-ready sites by automating trial matching, patient identification, site readiness, and physician education. We dig into TrialIQ's new integration with WeInfuse, and how it opens a new service line for infusion providers without disrupting their existing clinical operations. Sury explains how it works in plain terms: the customer success team builds a site profile of each center, an AI system matches the patient population and the center's capabilities to active trials, and opportunities surface in a trial discovery dashboard showing the trial, sponsor, financials, and patient counts. Nothing moves without the practice's opt-in, and patient data never leaves the platform. The integration also works in reverse, connecting trial patients to nearby infusion centers that have the right capabilities. A few highlights from the conversation: Why infusion centers are one of the most underutilized and obvious places for clinical research, despite having skilled staff, the right infrastructure, and motivated patients. How the platform helps match patients with rare conditions to trials that would be nearly impossible to find manually. Why the platform is free to infusion centers: sponsors and CROs cover the cost, and participation can open a new service line for centers. What onboarding looks like, including a business associate agreement, a one-click data integration with WeInfuse, and a target turnaround of just a couple of weeks. Whether you're curious about clinical research or ready to add it as a service line, this conversation is a great place to start. If you'd like to learn more about becoming a trial-ready site, reach out to the TrialIQ team at [email protected].

In this episode, Bryan Johnson, CEO and Co-Founder of WeInfuse, CEO of RxToolKit, and CEO of InfuseTrack talks about the company's newest software, InfuseTrack. After building infusion businesses — from Innovative Infusions and the Austin Infusion Centers to co-founding NICA and the Infusion Access Foundation — Bryan and his co-founder Reece Norris spotted yet another industry pain point worth solving. InfuseTrack started as a side project to track portable infusion pumps for home infusion clients, but quickly grew into a full asset and compliance platform once Bryan started showing it around. Today it tracks infusion pumps, IV poles, chairs, vein finders, blood pressure cuffs, temperatures, certifications, licenses, lease agreements, and inspections — all in one place, with a simple red, yellow, green dashboard that tells your team exactly what needs attention. Bryan shares a memorable story about walking into a client's infusion suite to find $3,000 worth of IV pumps wrapped in plastic on a back room floor, dropped off a month earlier and forgotten. It's the kind of expensive, compliance-risking situation InfuseTrack is built to prevent — especially as organizations scale across multiple locations. The episode also covers integrations with biomed vendors, environmental monitoring partners, and last-mile logistics providers like VirtuScript (hear our earlier episode with VirtuScript here). InfuseTrack works as a standalone product or integrates tightly with WeInfuse and RxToolKit through single sign-on. Want to see it in action? Visit InfuseTrack.com or email [email protected] to schedule a demo. The InfuseTrack team will also be at the National Infusion Center Association annual conference this July if you want to see it in person!

In Episode 77 of the WeInfuse Podcast, we welcome back Trey Holterman from Tennr for a timely and practical conversation on how to create a reliable referral-to-treatment process in today’s increasingly complex healthcare environment. Trey returns following his earlier appearance on Episode 69: How to Improve Efficiency, Reimbursement & Service with Trey Holterman where he explored how automation and workflow optimization can help infusion centers process patients faster and improve reimbursement outcomes, where he discussed improving efficiency, reimbursement, and service across patient intake workflows. In this follow-up episode, the conversation goes deeper, focusing on where referrals break down, why patients get stuck, and how operational gaps at the front end create downstream problems for patients, staff, and revenue. Trey shares the most common points of failure between referral and treatment, including incomplete orders, slow outreach, unclear financial responsibility, and prior authorization delays. Trey also breaks down what many operators experience every year but struggle to manage effectively, the insurance “blizzard.” As insurance changes reset at the start of the year, infusion centers face a surge of eligibility checks, authorization reviews, and documentation updates. When these steps are not handled proactively, patients show up for care only to be turned away, or worse, receive treatment that will never be reimbursed. Listeners will gain insight into how speed, structure, and clarity at the front end of the process directly impact patient conversion, denial rates, staff workload, and risk exposure. Trey shares real-world examples of how tightening referral intake, standardizing prior authorization workflows, and proactively managing insurance changes can dramatically improve both patient experience and operational performance. This episode is a must-listen for infusion center leaders, operators, and referral teams who want to reduce chaos, protect revenue, and ensure patients move smoothly from referral to treatment without falling through the cracks.

In this episode, we talk with Aaron Smith, Chief Executive Officer of Vetriq. He shares how Vetriq delivers a unified platform for payer and patient workflows using automation, real-time analytics, and intelligence to create predictable, efficient, and fully visible financial operations.  They don't replace RCM systems, banks, or lockboxes. They connect them so the work between them disappears for your staff.

Gibran Ameer, PharmD, CEO of VirtueTechnologies, joins the WeInfuse podcast to unpack how pharmacy and infusion workflows connect in the real world. He shares his path into infusion, the biggest challenges he sees from the chair to the courier, and a behind-the-scenes story that shows why shipment visibility and proof of delivery matter. Gibran explains his light bulb moment about unifying data across portals and walks through the VirtueScript integration with WeInfuse, including how shipment details and proof of delivery flow back into WeInfuse in a normalized, audit-ready format.

Matthew Wood, Director of Operations at Infusion Specialists in Idaho, shares how a non-traditional background in finance, marketing, and tech helped him launch and grow an outpatient infusion center—fast. From opening in months (not years) to making referrals “five-minutes easy,” Matt walks through the systems, staffing, and patient-experience choices that drive momentum. What you’ll learn: How to stand up an infusion center quickly without cutting corners Practical ways to make referrals frictionless (beyond fax) Social media and short-form video that actually build trust Common payor/distributor pitfalls (and how to get ahead of them) Why documenting every visit like an E&M improves clinical and business outcomes A primer on medically integrated dispensing and when to consider it The value of peer masterminds for operators in year one and beyond

In this episode, we talk with Brenda Matthews, Director of Infusion Strategy at Cencora. Brenda shares her journey into the infusion industry, insights from her deep background in patient safety, and her work helping infusion centers optimize operations with analytics, inventory management, and enterprise strategy. You’ll also hear about the exciting partnership between Cencora and WeInfuse—and Brenda’s top advice for infusion providers looking to strengthen their safety practices.

We’re diving into the world of home infusion and specialty pharmacy with Kaila Raimondo, Head of US Markets for AlayaCare. AlayaCare is transforming how care is delivered outside the traditional four walls of a clinic or hospital, and Kaila brings a unique perspective—not just as an industry leader, but also as a former infusion patient. We talk about everything from solving complex logistical challenges with software, to improving the patient experience, to why nurses are the true face of your brand.

In this episode, we talk with Layne Martin, SVP/GM Specialty at Morris & Dickson. Layne shares his journey into specialty pharmaceuticals and insights into smarter purchasing for sustainability of infusion centers.

In this episode, we talk with Bruce Gehring (Senior Vice President, Business Development) and Anne Orrick (Chief Operating Officer) of Allegiance Group. Bruce and Anne share how to improve the patient revenue cycle.  They partner with infusion centers to recover more cash quickly and reduce the resources needed for collecting patient payments.

In this episode, we talk with Trey Holterman, Co-Founder and CEO of Tennr. Trey shares how their automation platform maps endless complexities throughout the patient journey helping infusion centers process patients instantly and get reimbursed for the work they do.

In this episode, we talk with Ben Neuberg, Chief Executive Officer of Thrivewell Infusion. Ben shares how his mother’s own journey inspired his family to create an infusion center for her.  This personal experience impacted the culture at Thrivewell Infusion to always put patients first. Combine this with Thrivewell's approach to referring specialists - taking on the administrative burden and building confidence - and it's a recipe to grow.