Advertise on podcast: Let's Talk Club Management

Matthew S. Adams, co-chair of the White Collar Criminal Defense and Government Investigations Practice at Fox Rothschild, has closely followed Payroll Protection Program (PPP) fraud enforcement and advises businesses facing government scrutiny related to pandemic funding. Learn why PPP enforcement remains relevant years after the program ended, what the recent cases could mean for the club industry, and what you should be thinking about now. You can hear more from Matthew on his podcast, The Presumption of Innocence: https://podcasts.apple.com/us/podcast/fox-rothschild-the-presumption-of-innocence/id1896631177.

On this episode of the podcast, we’re joined by Ian Munroe, CCM, ECM, the General Manager and Chief Operating Officer at Winter Park Racquet Club in Winter Park, FL. Ian shares his GREET philosophy, which stands for Greatness Requires Exceptional Every Time. We also discuss the role that clear service standards, training, repetition, and accountability play in making great service feel natural rather than scripted and what it takes to build a culture of service excellence.

Counting down from 100 to 1, CMAA is kicking off our Centennial celebration sharing flashbacks on our social channels. Since June, we’ve been digging through the CMAA archives to share our rich history, honoring club management professionals, and spotlighting the milestones, traditions, and experiences that define this honorable profession. In this episode, we chat with some of the team who has been working on this project to hear a bit more about how what they’ve learned as things have come together. Make sure you are following CMAA’s Instagram Account @clubmanagement1927 for daily updates. You can catch weekly roundups on CMAA’s LinkedIn page. If you aren't on social media, you can follow along on CMAA’s site: https://www.cmaa.org/cmaa100/

In this episode, we’re joined by Stephanie Gallo, Gallo’s Chief Marketing Officer. We talk balancing tradition with evolving consumer expectations, especially in clubs where members value both heritage and new experiences, the trends we are seeing in wine preferences right now, and how technology can be used to improve wine education, service, and storytelling for members. Gallo is a CMAA Alliance Partner.

In May, a record number of CMAA representatives gathered in Washington, DC, to participate in the 18th Annual National Golf Day. In this episode, we’re joined by two of CMAA’s participants: Cameron Walker from NC State University Club in Raleigh, NC, and Christopher Storelli from Isleworth Golf & Country Club in Windermere, FL. Each shares their perspectives on participating in National Golf Day for the first time and what the experience was like from top to bottom.

In this episode, we’re joined again by Joe Krenn, CCM, CCE, to discuss the upcoming changes to the Certified Chief Executive (CCE) program and process. In this conversation, we cover what prompted CMAA to evolve the CCE requirements, what that revision process has looked like, and what members can expect from the new requirements.

On this episode of the podcast, we’re joined by Alan Achatz, CCM, CHE, to discuss some of the perennial safety issues clubs face. Alan is the founder of Club Safety Solutions, LLC, whose primary mission is bringing safety knowledge to businesses through managerial and line employee education sessions. As we learn in this conversation, safety is as much a part of club culture as anything else – and Alan takes us through how clubs can establish a solid approach to safety with their staff team.

On this episode, we are thrilled to talk to CMAA’s 2026 Chair Janine Budzius, CCM, CCE. She shares her personal journey to and through clubs, her passion for mentoring, as well as her goals for the year ahead and what’s most important to her.

It’s that time again! The 2026 World Conference is just around the corner and in this episode, we’re chatting with our team members about registration, events and networking, education, and our NewBee activities. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way. Access the Conference FAQs: https://www.cmaa.org/learn/meetings-and-events/conference/faqs/ Read blog from Skip Avery, CCM, CCE, CMAA Fellow: https://stonegrouparchitects.com/planting-seeds-for-success-making-the-most-of-your-cmaa-world-conference-experience/

City clubs face unique governance challenges, including balancing the needs of an increasingly diverse membership, managing complex urban operations, and navigating a tumultuous socio-political environment. On this episode, we’re joined by World Conference speaker and CMAA National Board Member, Charles Johnson, CCM, CCE, to preview his session on the best practices in city club governance, including strategic alignment and the relationship between management and volunteer leadership. Catch Charles’ session at the 2026 World Conference & Club Business Expo on February 20, from 3:00-4:00 p.m.

Collaborations with celebrities, professional athletes, influencers, and media production companies can elevate your club's visibility and create powerful market momentum—but only if you've selected your partnerships well and negotiate carefully. On this episode, we’re joined by World Conference speakers Adam Rieck and Matthew Martin to preview their session on navigating celebrity, influencer, and media partnerships at your club. Catch their session at the 2026 World Conference & Club Business Expo on February 20, from 1:45-2:45 p.m.

On this episode, we are thrilled to be talking to the 2025 Club Executive of the Year, Randy Ruder, CCM, CCE, CMAA Fellow. In November, Club Management magazine named Randy the 2025 Club Executive of the Year. He currently serves as the General Manager/Chief Operating Officer of Beach Point Club in Mamaroneck, NY. In this episode we get to know randy a bit better though the eyes of three of his mentees from across his career. We’re joined by Qian Yang, CCM, Batu Catalkaya, and Sam Lipp, to hear more about Randy’s impact and influence on their career paths.

In this episode, we dive in to talk about ethics and its impact on decision-making in the club industry. Researchers from Michigan State University have been exploring this topic for 35 years. The research was first undertaken in 1989, revisited in 2010, and again in 2024. In this research, club executives were asked to measure their responses to 15 ethical scenarios. We’re joined by Jeffrey A. Beck, Ph.D.; Raymond S. Schmidgall, Ph.D., CPA; and Richard A. Bruner CCM, CCE, with The School of Hospitality Business at Michigan State University to discuss this interesting research! You can access the articles about this research in the November/December 2025 edition of Club Management magazine: https://www.club-mgmt.com/clubmanagement/library/item/2025november_december/4304808/

At your club, there are two individuals who share one goal but have differing responsibilities that might seem to be cross purposes at times, the Golf Professional and the Superintendent. These individuals and their teams are responsible for delivering an exceptional golf experience. How can club management professionals support these individuals and help them meet the mission? In this episode, we’re joined by Paul Levy, PGA, and Armen Suny, Search Executives with Kopplin Kuebler & Wallace, to share their insights into how all parties can grow in this existing gap.

Please join us in welcoming one of our newest CMAA team members, Haley Habosky! Haley is CMAA’s new Manager, Student Development and joined CMAA after a stint in the club world. She joins us in this episode to chat about her background and passions and what she is most looking forward to doing with CMAA. Please welcome Haley!