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Send us Fan Mail In the twelfth episode of That Workplace Experience Podcast, host Dan Moscrop visits Super Group's London headquarters with Nicola Osborn and Isabella Williams from Basha-Franklin to explore how workplace design can bring brand, culture and experience together. This is a special episode for THEM, having collaborated with Basha-Franklin throughout the project to create the workplace's brand experience, wayfinding, environmental graphics and storytelling. It offers a rare opportunity to hear directly from the team behind the design while seeing how architecture, interiors and brand came together to create one connected workplace experience. Download the Workbook and watch the episode to see the spaces in full. Joined by Nicola and Isabella, Dan explores the transformation of Super Group's workplace, a space designed around sport, play, competition and connection. Together, they discuss how Basha-Franklin worked closely with the client to shape a brief that went beyond a list of rooms, creating a workplace with purpose, energy and a clear cultural heartbeat. The conversation explores how the office supports a complex return to work, giving people a reason to come together through social spaces, wellness areas, hospitality-inspired settings and a dramatic open auditorium designed as the cultural epicentre of the business. Dan also shares how THEM helped extend these ideas through immersive sports portals, environmental graphics, curated memorabilia, digital storytelling and playful brand moments that celebrate Super Group's passion for sport. The episode also touches on brand storytelling, human-centred design, acoustics and flexibility, exploring how architecture, interiors and brand can work together to create workplaces that feel authentic, memorable and alive. Nicola and Isabella reflect on the importance of designing environments that encourage belonging, support different ways of working and give people a genuine reason to come together. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the eleventh episode of That Workplace Experience Podcast, host Dan Moscrop visits Dock Shed at Canada Water with Michael Wiseman, Head of Campuses at British Land, and Simon Kincaid, Principal and Partner at Conran and Partners, to explore how hospitality thinking is transforming workplace design. Download the Workbook and watch the episode to see the spaces in full. Joined by Michael and Simon, Dan explores Dock Shed, a new workplace destination designed to blur the boundaries between office, hospitality and social space. Together, they discuss how workplace expectations have evolved, shifting the focus from functional buildings to creating experiences that add genuine value for the people who use them. The conversation explores the growing influence of hospitality within workplace design, from welcoming arrival experiences and flexible social spaces to creating environments that feel warm, memorable and human-centred. Michael and Simon share how Dock Shed was designed as an extension of the workplace, offering spaces that support collaboration, informal meetings, events and everyday connection. The episode also touches on campus strategy, workplace amenities and the future of London's office market, exploring why successful workplaces are increasingly defined by the experience around the building as much as the building itself. Michael and Simon reflect on the importance of creating authentic destinations that people form an emotional connection with, rather than simply places to work. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the tenth episode of That Workplace Experience Podcast, host Dan Moscrop visits Francis House with Becky Spenceley-Kerr and Adam Phillips, Design Directors at Gensler, to explore how workplace design can create a destination people genuinely want to return to. Download the Workbook and watch the episode to see the spaces in full. Joined by Becky and Adam, Dan explores the transformation of Edelman's London headquarters, a former Victorian warehouse reimagined as a vibrant workplace designed around culture, creativity and human connection. Together, they discuss how workplace strategy, culture and experience shaped every design decision, long before a building was even selected. The conversation explores the idea of the workplace as a destination rather than an obligation, creating a variety of spaces that support different personalities, working styles and emotional needs. From hospitality-inspired client areas and collaborative hubs to quiet focus spaces and hidden retreats, Becky and Adam share how choice, wellbeing and human-centred design became central to the project. The episode also touches on hybrid working, neurodiversity and adaptive reuse, exploring why character-rich buildings can offer more meaningful workplace experiences. Becky and Adam reflect on how the most successful workplaces are those that support culture, encourage connection and give people a reason to come together. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In this second bonus episode of That Workplace Experience Podcast, host Dan Moscrop is joined by psychologist, author and workplace learning expert Nick Shackleton-Jones for a wide-ranging conversation about work, learning, identity and the future of the workplace. Known for his hugely popular commentary on return-to-office culture and corporate life, Nick brings humour, honesty and a healthy dose of scepticism to the realities of modern work. Drawing on experiences spanning Siemens, the BBC, BP, Deloitte and beyond, he explores how workplaces shape behaviour, identity and learning — often in ways organisations fail to recognise. Together, Dan and Nick discuss why challenge — not information — is what truly drives learning, the unintended consequences of remote work on social development, and why so many offices unintentionally communicate control, uniformity and hierarchy before anyone even sits down at their desk. They also unpack neurodiversity in corporate environments, the emotional mechanics behind human learning, and why small acts of recognition matter far more than expensive reward schemes. The conversation also dives into the future of AI and work, exploring everything from cognitive outsourcing and workplace surveillance to what happens when technology becomes better than humans at the very things we once considered uniquely ours. Part workplace critique, part philosophical exploration, this special bonus episode offers a provocative and thought-provoking look at how organisations can create more human, engaging and meaningful experiences at work. Download the Workbook to find out more about Nick Shackleton-Jones. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the eighth episode of That Workplace Experience Podcast, host Dan Moscrop visits Hackney Bridge with Turner Works founding director Carl Turner to explore how temporary spaces can create lasting impact. Download the Workbook and watch the episode to see the spaces in full. Joined by Carl Turner, Dan explores the thinking behind Hackney Bridge and the wider “meanwhile” movement—reimagining underused urban sites as vibrant ecosystems for work, creativity and community. From Pop Brixton and Peckham Levels to Hackney Bridge itself, Carl shares how adaptable architecture, affordable workspace and community-led design can unlock new ways of living and working in the city. Together, they discuss the idea of “hackable” spaces that evolve over time, the value of flexibility within workplace design, and why the best environments are often those that people are allowed to shape themselves. The conversation also explores temporary architecture as a testing ground for future cities, the role of colour and branding in placemaking, and how workplaces can feel more experiential, social and human-centred. The episode touches on sustainability, circular design and “kit of parts” thinking—creating buildings designed for disassembly, reuse and long-term adaptability. Carl also reflects on the future of workplace experience, and why evolving, flexible environments may be key to attracting people back into vibrant urban spaces. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the seventh episode of That Workplace Experience Podcast, host Dan Moscrop visits 11 Belgrave Road, a thoughtfully reimagined workplace in Westminster that transforms a tired post-war building into a calm, contemporary office rooted in its context. Download the Workbook and watch the episode to see the spaces in full. Joined by Lewis Benmore (Eric Parry Architects), Dan explores how the project balances retention and reinvention—working with 37% of the existing structure to reduce embodied carbon while restoring the rhythm and character of a Georgian streetscape. From a façade designed to sit quietly within its neighbours to the reintroduction of lightwells and active frontages, the building demonstrates how subtle, considered moves can have a lasting urban impact. Together, they discuss the influence of hospitality-led thinking on workplace design, the early integration of sustainability and wellness, and the importance of creating intuitive, connected environments—from welcoming cycle entrances to sightlines that draw you through to a hidden garden at the rear. The conversation also touches on material honesty, adaptable façade design, and how landscape—both at street level and on the rooftop—can foster community and a sense of escape within the city. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the sixth episode of That Workplace Experience Podcast, host Dan Moscrop visits Chancery House, a standout retrofit sitting above the London Silver Vaults that redefines how historic buildings can evolve into contemporary workspaces. Download the Workbook and watch the episode to see the spaces in full. Joined by Julian de Metz (DMFK Architects), Dan explores how the project balances heritage with modern intervention—drawing on the building’s rich history, from its origins in 1885 to its unique connection to the Silver Vaults beneath. Together, they discuss the art of working with existing structures, the importance of subtle material palettes, and how thoughtful design can create intuitive, flexible environments that attract diverse occupiers. The conversation also touches on the role of culture in workplace design, the value of “cut and carve” architecture, and how minimal interventions can unlock maximum impact. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the fifth episode of That Workplace Experience Podcast, host Dan Moscrop visits Multistory in Birmingham, a bold transformation of a tired 1960s office building into a vibrant, mixed-use workplace designed for the future. Download the Workbook and watch the episode to see the spaces in full. Joined by Nick Gaskell (Hawkins\Brown), Dan explores how the project reimagines an ageing commercial building through a focus on community, flexibility, and long-term value—creating what Nick describes as a “living room for the city” that draws people in and connects seamlessly with its surroundings. Together, they discuss the challenges of refurbishing a complex, multi-entrance structure, the importance of creating shared amenities that bring tenants together, and how bold design and colour can establish a strong new identity. They also unpack the project’s material philosophy—rooted in the Japanese concept of Kintsugi—celebrating the building’s history rather than concealing it, and explore how flexibility, wellbeing, and mixed-use thinking are reshaping the modern workplace. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail  In the fourth episode of That Workplace Experience Podcast, host Dan Moscrop visits Sustainable Workspaces at County Hall, a pioneering low-carbon retrofit in one of London’s most recognisable historic buildings. Download the Workbook and watch the episode to see the spaces in full. Joined by Dickon Hayward (Material Works Architecture), Dan explores how the project challenges conventional workplace design by embracing reuse, material honesty, and radical sustainability. Together, they discuss the realities of designing within a historic structure, the creative reuse of waste materials, the balance between cost and environmental ambition, and how celebrating the raw qualities of materials can shape a distinctive and responsible workplace. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In this first bonus episode of That Workplace Experience Podcast, host Dan Moscrop is joined by Simon Jordan and Gerry Hopkinson of We Make Progress — a design anthropology and experience strategy studio working across cities, venues and mixed-use developments. Together, they explore a provocative idea: What if we’ve been designing workplaces the wrong way around? From fluid identity and hybrid work to the limits of “human-centric design,” this conversation challenges the assumption that efficiency equals growth. They unpack: The “Explore vs Exploit” theory of workWhy meaning matters more than corporate purposeWhy buildings shouldn’t organise peopleHow participation and stewardship shape long-term successWhy places should behave more like living ecologies than static systemsThis episode steps back from a single project to examine the cultural forces reshaping work, cities and experience today. Watch the episode and download the Workbook for a deeper dive into the episode, and We Make Progress.  Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the second episode of That Workplace Experience Podcast, host Dan Moscrop steps inside One Great Cumberland Place, the new head office of The Portman Estate, overlooking Marble Arch in the western corner of Marylebone. Download the illustrated PDF and watch the episode to see the spaces in full. Joined by Michael Jones (The Portman Estate) and Joe Mac Mahon (Gort Scott), Dan explores how the design was led not by trends — but by the Estate’s core values. Together, they discuss values-led design, the weaving of heritage into a modern scheme, the balance between preservation and intervention, and how a simple kitchen became the heartbeat of the workplace. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail In the first episode of That Workplace Experience Podcast, host Dan Moscrop visits The Jellicoe — Fora’s landmark workspace in London’s Coal Drops Yard, King’s Cross. Download the illustrated PDF and watch the episode to see the spaces in full. Joined by Adam Egan (Fora) and Becky White (Universal Design Studio), Dan explores the vision behind this standout flexible workplace — from its “town hall” community concept to its beautifully designed zones for focus, collaboration and wellbeing. The episode also dives into inclusive design, neurodiversity, sustainability, and what makes The Jellicoe so much more than an office. Video production and camera: Calum Lindsay Camera: Miguel Santa Clara Illustration: Phoebe Gitsham

Send us Fan Mail That Workplace Experience Podcast explores how exceptional workplaces come to life — and the people behind them. Hosted by Dan Moscrop, Founder and CEO of THEM, the series uncovers how thoughtful design connects brand, culture, and performance. This trailer offers a first glimpse into the extraordinary spaces and inspiring stories we’ll be exploring throughout the season. Follow @themdesign and subscribe to That Workplace Experience Newsletter for more updates. Video production by Calum Lindsay

Send us Fan Mail Rachel Edward is Workplace Futures Lead at Lendlease, and if you're involved in workplace in London you'd be pushed to not be aware of her work. She's Rachel has been involved in a number of pioneering projects working on workplaces globally applying evidence-based design thinking.  Rachel is all about how people use the places that we build. She is passionate about building sustainable workplace communities, with a focus on how the design of places can make a difference — to society, to lifestyles, to businesses, and to the planet.  In our interview, we look at how we design for the future alongside what we need now, and how to integrate the workplace into larger schemes.

Send us Fan Mail Collin Burry has been with Gensler for nearly 27 years and is as passionate about design as the day he started, which comes across really well in our interview. Collin has built his career and standing by delivering the kind of projects many of us would give a right arm to be involved with (Apple, Pixar, Nike, Samsung, E. & J. Gallo Winery, Nokia... the list is endless) winning over 85 design awards for his work. Normally for a bio I cobble together bits I find on Linkedin and other sites, but I loved this on Collin's Linkedin About section so posting verbatim: "For me, design is about getting my hands dirty and diving head first into the learning process. Using my experiences, old and new, to improve my practice and lead me to new places. I am a left and right brain designer, creating environments that reflect my client’s ethos, while striving for authenticity and intuitive functionality. I consider myself a ‘soft modernist’, meaning I use contemporary thinking and techniques to evoke results that garner exceptional human experiences. I embrace influences from the arts to galvanize my design process and shepherd my clients to embrace extraordinary places and spaces.  One of the proudest moments of my career was when I was inducted in the Interior Design Hall of Fame in 2013. SF Magazine also recognized me as one of the top 100 most influential LGBTQ leaders in the Bay Area. I am a long-time advocate of design education, championing the advancement of the Interior Design profession through legislative action and continued learning opportunities." Collin is super-engaging and brimming with enthusiasm, with some great stories and experiences mixed in — enjoy!