Advertise on podcast: ChargeForward With Chargebacks911

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Paymodum Not all merchants face the same dispute risks. Businesses operating in high-risk and emerging payment sectors must contend with unique fraud patterns, customer behaviors, and increased scrutiny from card networks and financial institutions. In this podcast Chargebacks911 and PayModum examines why chargebacks are more common in industries such as online trading, dating platforms, subscription services, digital goods, and gaming. Our experts will break down the mistakes that increase dispute exposure and share practical strategies for protecting revenue without damaging the customer experience. What you’ll learn: Why certain payment verticals experience higher chargeback and fraud rates How customer behavior and transaction models influence dispute risk Which common merchant mistakes can increase chargebacks and card network scrutiny How to identify and respond to fraud patterns specific to complex payment environments Practical strategies for reducing disputes without adding unnecessary customer friction How to protect revenue, approval rates, and long-term payment processing relationships Presentations by Justin Clements and Jake Dovey

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 The 2026 Chargeback Field Report is the industry’s largest merchant-focused study of payment disputes and chargeback fraud. Get a first look at what merchants are saying now about disputes, fraud, and the growing pressure chargebacks continue to put on revenue. What you’ll learn: How the chargeback landscape is shifting for merchants The real business impact of illegitimate disputes Where merchants still feel unprepared or underserved Key fraud and dispute trends to watch in 2026 Practical takeaways for reducing exposure and protecting revenue Presentations by Jarrod Wright and Zak Matthews

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Cside Traditional chargeback evidence is losing ground. Receipts, shipping confirmations, and AVS or CVV matches may still show that a transaction happened, but they do not always prove who made it. In this ChargeForward Replay episode, Justin Clements sits down with Simon Wijckmans, CEO and co-founder of Cside, to explore why issuers are now looking for stronger context, stronger signals, and stronger proof. As fraud tactics evolve and VAMP raises the pressure on merchants, the conversation makes one thing clear: winning disputes increasingly depends on showing how a transaction happened, not just that it happened. Disputes are no longer being decided solely by receipts, timestamps, and proof of delivery. That shift is forcing merchants to rethink what compelling evidence actually looks like. In this episode, our experts break down how browser-side intelligence helps fill that gap. From device fingerprinting and behavioral monitoring to identifying VPN usage, automation, and suspicious session patterns, these signals can help merchants spot fraud earlier and present stronger evidence when disputes happen. The discussion also explores how merchants can use this data proactively under compelling evidence 3.0, potentially stopping some invalid disputes before they are filed at all. What you’ll learn: Why traditional evidence is losing effectiveness in today’s dispute environment How browser-side signals can strengthen compelling evidence and dispute prevention Why device continuity is becoming one of the strongest trust indicators for issuers How behavioral context can help distinguish legitimate purchases from fraud What card testing, bots, and enumeration attacks mean for VAMP risk Why merchants need to prepare now for AI agents and new dispute scenarios Presentations by Justin Clements and Simon Wijckmans

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Paytently. False declines are costing merchants more than they realize. In this episode of ChargeForward Conversations, host Jarrod Wright sits down with Samuel Barrett, Founder and CEO of Paytently, to break down how payment orchestration helps merchants recover lost revenue, improve acceptance rates, and scale globally without adding friction at checkout. Samuel explains what false declines really are, why most merchants fail to detect them in real time, and how intelligent transaction routing quietly boosts performance behind the scenes. What you’ll learn: What causes false declines and why they are so costly How payment orchestration works in real time Improving acceptance rates without slowing checkout Unifying acquirer data across regions and providers Why Paytently became a licensed financial institution Who benefits most from orchestration platforms Presentations by Jarrod Wright and Samuel Barrett

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and isolved. Credit card fraud is just the beginning. ACH fraud, synthetic identity scams, and return abuse are evolving fast—and most merchants aren’t ready. In this episode of ChargeForward Conversations, Steve Lenderman, Head of Fraud Prevention at isolved, walks us through the darker corners of modern financial crime and the blind spots that put your business at risk. If you thought R10 disputes only protected consumers, or that account takeovers were easy to spot, think again. Steve has trained law enforcement, built fraud teams at PayPal and ADP, and even created synthetic identities for white-hat research. This is one episode you can’t afford to skip. What you’ll learn: Why R10 “chargebacks” via ACH are a growing merchant liability How synthetic identities are created in under 10 minutes with AI The link between economic pressure and first-party fraud Why return fraud is harder to define—and detect—than you think How fraudsters are scaling attacks using LLMs and automation The need for new fraud fighters in the next generation Presentations by Jarrod Wright and Steve Lenderman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv. Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem. In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits. What you’ll learn: How holiday transaction volume shifts during Cyber Week and how shopper behavior impacts payment performance How to stress test your payments stack to avoid downtime, latency, and soft decline spikes How to minimize false declines while strengthening fraud controls Which fraud tactics will escalate this season and how to prepare ahead of time How to prevent the January and February chargeback hangover that follows holiday peaks Presentations by Justin Clements, Steve Marshall and Paul Smith

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bankful Visa’s new VAMP program marks a turning point in fraud monitoring. Unlike past iterations, VAMP puts acquirers directly in the driver’s seat as enforcement partners, raising the stakes for merchants. From TC40 visibility to enumeration ratios, the risks are real and the penalties are steep. We break down what’s changed, what hasn’t, and how merchants can prepare before the new rules come back to bite. What you’ll learn: Why VAMP represents a complete overhaul, not a tweak to old fraud programs. The critical role of acquirers as enforcers and what that means for merchants. How TC40s now count toward ratios, and why real-time visibility is key. The power of Compelling Evidence 3.0 to shift liability back to issuers. Why the enumeration ratio could become your scariest KPI and how to monitor it. Practical questions merchants should be asking their acquirers right now to avoid trouble later. Presentations by Zak Matthews and Kellen Rayner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and PayBright. Most merchants don’t realize how much they’re overpaying in processing fees. In this episode of ChargeForward Conversations, Chargebacks911’s Jarrod Wright sits down with Dustin Magaziner, CEO at PayBright, to discuss how B2B merchants can leverage interchange optimization to dramatically lower costs, and how recent Visa changes are reshaping who qualifies for those savings. What you’ll learn: Why many B2B merchants are still paying 30–40% more than they should in processing fees The difference between B2B, B2C, and B2G payment structures—and what it means for your bottom line How Level 2 and Level 3 data enable deep fee reductions through interchange optimization What Visa’s CEDP rollout means for merchants and agents—and how to avoid losing your discount rates Common mistakes processors make that block merchants from qualifying for lower interchange rates Simple steps to confirm whether your business is set up to receive optimization benefits Presentations by Jarrod Wright and Dustin Magaziner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911. Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what merchants should be doing right now to avoid painful surprises. What you’ll learn: What Visa’s new VAMP rules actually mean for merchants Why compliance thresholds are getting stricter—and how that affects fraud monitoring The real-world impact of enumeration ratios, chargeback thresholds, and junk data cleanup Common merchant blind spots that could trigger monitoring or penalties How acquirers and processors are adapting their systems behind the scenes Practical steps merchants can take today to stay ahead of the curve Presentations by Zak Matthews and Jarrod Wright

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh. Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue. In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking to reduce chargebacks, improve aggregator performance, optimize customer service, and recover more revenue with less efforts should listen to this podcast.  What you’ll learn: Hidden risks of DoorDash, UberEats & other delivery platforms Tips for fighting back against “Item Not Received” fraud Recovering revenue lost to disputes, missed orders, & downtime How to protect ghost kitchens & virtual brands from chargebacks Automating reconciliation: POS, accounting, & delivery platforms Presentations by Justin Clements and Priyam Saraswat

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911. Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar. Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025 Cardholder Dispute Index, this live webinar reflects the input of hundreds of consumers – all with recent dispute experiences. You’ll hear real-world responses and gain must-know statistics crucial to protecting your revenue. What you’ll learn when you listen to this podcast: How long average dispute values will continue to climb Which new payment methods you can’t afford to ignore When to best leverage the customer “convenience gap” Why over ¾ of consumers prefer disputes to refunds How banks are creating a “trust/satisfaction paradox” Presentations by Jarrod Wright and Zak Matthews

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bounce. A whopping 10% of deals fail during payment processing, leading to customer churn and needless revenue loss. Tightening fraud detection leads to increased friction at checkout. Widening parameters leave you more vulnerable to fraud. Is there a way to increase conversions without compromising security? What you’ll learn when you listen to this podcast: Walking a tightrope: too much friction vs. too little Understanding how anti-fraud tools impact conversion rates The role of AI, alerts & fraud scoring in streamlining disputes Identifying and monitoring key performance metrics Improving checkout flow & fraud detection simultaneously Presentations by Justin Clements and Bator Sutton

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Technological breakthroughs, alternative payment choices, and increasingly complex regulations continue to change the face of payments. The result is a rise of fraud and chargebacks that have left merchants reeling and card networks new tools for merchant protection. We take a close look at the basics of Visa’s Acquirer Monitoring Program (VAMP)  and the ways it’s been updated. What you’ll learn when you listen to this podcast: What VAMP is and why you need it How RDR & CDRN now impact VAMP ratios What’s new for 2025 (and what changes in 2026) How partner tools help manage thresholds Using VAMP for proactive fraud monitoring Presentations by Justin Clements and Zak Matthews

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911  and Worldpay As platforms become the new gatekeepers in the payments ecosystem, understanding and leveraging integrated payments is now a competitive necessity. In this episode of ChargeForward Conversations, Jarrod Wright is joined by Grant Evans—VP of Sales and Partnerships at Worldpay for Platforms International and author of The Payments Shed Newsletter—to unpack what embedded payments really mean, why smart platforms are monetizing them, and how to balance ease, cost, and scalability. Whether you’re exploring integrated payments for the first time or refining your existing setup, this episode delivers the insights needed to optimize your payment stack. What you’ll discover: What integrated payments actually are (and how they differ from the Frankenstein alternatives) Why platforms like Shopify have become case studies in embedded payments done right The pros and cons of going with a closed ecosystem When paying a premium is actually\the smarter move The hidden costs of flexibility in a non-integrated setup Why speed to market can make or break your payments strategy How Worldpay for Platforms enables scalability, compliance, and better monetization. Grant Evans shares a deep dive into how integrated payment infrastructures are revolutionizing platforms, reducing friction for merchants, and giving businesses the tools to scale faster and smarter. From real-world Shopify comparisons to technical onboarding considerations, this episode cuts through the noise and helps you understand the real-world implications of building versus embedding your payment stack. Whether you’re a platform provider, a merchant, or a fintech leader, this conversation is your crash course on the embedded payments movement. Presentations by Jarrod Wright and Grant Evans author of The Payments Shed Newsletter

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Merchant-Accounts.ca  Getting approved for a merchant account isn’t always as simple as filling out an application. Processors evaluate risk profiles, business models, and potential liabilities before deciding to approve a merchant—and many business owners don’t realize the factors that can make or break their application. In this episode of ChargeForward Conversations, we sat down with David Goodale, CEO of Merchant-Accounts.ca, to demystify payment processing and help merchants make smarter decisions. What you’ll discover: Understanding Risk Profiles - What payment processors look for and how risk assessment impacts your rates. Common Merchant Mistakes - Errors that could delay or prevent approval (and how to fix them). Interchange Plus vs. Flat Pricing - Why transparency matters and how to negotiate better rates. Future Delivery Risk - The hidden factor that could drive up costs or get your application declined. The Role of Relationships - Why working with a processor who understands your business is crucial. Whether you’re a startup looking for your first payment processor or an established merchant considering a rate review, this conversation will give you the knowledge you need to make informed decisions. Tune in to gain expert guidance on optimizing your payment strategy and protecting your bottom line. Presentations by Jarrod Wright and David Goodale host of E-commerce Vlogcast