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In this episode of Think Like an Owner, Alex Bridgeman sits down with Dan Antonelli to unpack why branding is the foundation of sustainable growth for home service businesses. Dan shares the long arc of building his firm through specialization, the discipline of saying no to the wrong work, and how focusing on being "five-mile famous" can dramatically reduce reliance on paid advertising. The conversation explores how brand decisions influence not just marketing efficiency, but recruitment, culture, and long-term enterprise value. We discuss: Why niching into home services unlocked scale, profitability, and clarity The difference between branding, marketing, and advertising and why brand must come first How strong brands lower customer acquisition costs over time The role of vehicles, mascots, color, and design in creating memorability Why internal culture and recruiting are deeply shaped by brand choices This episode is a must-listen for operators and founders who want to build a brand that drives growth, loyalty, and lasting competitive advantage. Links: KickCharge Creative - https://www.kickcharge.com/ Dan on LinkedIn - https://www.linkedin.com/in/danantonelli/ Topics: (00:00:00) - Intro (00:00:37) - Finding your niche in business (00:04:16) - The importance of branding in home services (00:05:32) - Making data-driven decisions (00:07:51) - Challenges and rewards of specialization (00:09:00) - The value of saying no (00:13:53) - Building brands that change lives (00:27:50) - The impact of branding on recruitment (00:32:30) - The power of a strong brand story (00:35:16) - Effective use of vehicles in branding (00:37:02) - The decline of phone numbers and QR codes (00:41:08) - The role of mascot branding (00:45:17) - The power of color in branding (00:53:36) - Retro vs. modern branding (01:01:49) - Customer experience and brand authenticity (01:07:31) - Final thoughts and recommendations

Alex Bridgeman is joined by Alvin Wong and Jordan Huibers on Think Like an Owner, exploring their long-standing partnership, the focused search that led them to Advanced Aircrew Academy, and the lessons they've carried into running the company. They walk through the origins of their collaboration, how a shared passion for aviation shaped their search thesis, and the discipline required to pursue only the opportunities that truly aligned with their experience and values. They also reflect on the emotional highs and lows of stepping away from a business they loved, only to return months later with deeper conviction and ultimately close the acquisition. Their discussion highlights themes of curiosity, humility, relationship building, and maniacal focus as tools that helped them through both the search and their first year as CEOs. They discuss: • How Alvin and Jordan developed their industry-focused search thesis and complementary roles within it • The emotional and practical challenges of walking away from an LOI and what ultimately brought them back • Lessons from navigating remote-team dynamics during their first year of ownership • The importance of curiosity, people-orientation, and focus as competitive advantages • Guidance for future searchers on prioritizing effectiveness over efficiency Links: Advanced Aircrew Academy - https://www.aircrewacademy.com/ Alvin on LinkedIn - https://www.linkedin.com/in/alvinwongto/ Jordan on LinkedIn - https://www.linkedin.com/in/jordanhuibers/ Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Topics: (00:00:00) - Intro (00:04:55) - The origin of Alvin and Jordan's relationship (00:08:16) - The Search and circling in on an industry focus (00:23:15) - The first few months on the ground post-close (00:30:47) - How the Search community helped Alvin and Jordan (00:33:46) - Taking a people-oriented approach to the business (00:36:51) - Advice for the listeners

In this episode of Think Like an Owner, Alex Bridgeman sits down with T.J. Coombs, an experienced operator and turnaround expert with decades of leadership across industries including building products, manufacturing, and distribution. T.J. shares lessons from his 40-year career helping companies navigate transitions, execute turnarounds, and build strong leadership teams. He discusses his philosophy of defining success by when you leave, the importance of disciplined assessments, and the hands-on approach required to truly understand and improve a business. They discuss: • How defining success as "when you leave" creates accountability in leadership transitions • Why the best business insights often come from the shop floor, not the boardroom • The mindset and structure required to execute successful turnarounds • How effective CEOs balance strategic vision with time spent in the field • The future of the building products industry and the growing importance of service and technology Links: T.J. on LinkedIn - https://www.linkedin.com/in/tjcoombs/ Topics: (00:00:00) - Intro (00:01:48) - The drive to lead (00:05:12) - When you know you're work is done (00:07:04) - Evaluating WHO you want to work with (00:12:17) - "Staple yourself to an order" (00:15:46) - Favorite questions to ask in order to better understand a business (00:18:08) - How long do you typically spend as an interim CEO? (00:20:06) - Involvement in hiring the permanent CEO (00:23:13) - Leading a turnaround business (00:31:00) - The key jobs of a CEO (00:42:56) - The state of the Distribution and Install industries (00:54:41) - Advice to building supply leaders

In this second installment of the Right to Win series on Think Like an Owner, host Alex Bridgeman sits down with Dan Calano to unpack the lessons learned from his journey as a two-time search fund entrepreneur. Dan reflects on his first acquisition of Utility Cloud, navigating challenges like intellectual property disputes and customer concentration, and how trust, discipline, and process shaped his leadership. He then shares what it was like to sell the company, transition through an acquisition, and ultimately launch Grouper Companies and acquire Fleetflo for his second CEO chapter. They discuss: • Building trust with sellers through transparency, follow-through, and "show me" actions • The importance of hiring slowly, managing talent thoughtfully, and reducing organizational friction • Navigating customer concentration risk and recovering from COVID-era setbacks • The decision-making and emotional process behind selling a company • How Dan approached his second search and CEO role differently, focusing on autonomy, community, and process-driven risk-taking Links: Dan on LinkedIn - https://www.linkedin.com/in/dcalano/ Fleetflo - https://fleetflo.com/index.html Pacific Lake Partners Trilogy Search Partners (00:00:00) - Intro (00:04:27) - Dan's background and career (00:10:03) - Building trust and overcoming challenges (00:23:19) - Navigating talent and reducing friction (00:33:01) - Deciding to sell Utility Cloud (00:37:51) - Reflecting on team and autonomy (00:40:23) - Post-acquisition role and insights (00:44:21) - Starting Grouper Companies (00:45:32) - Autonomy and community (00:50:36) - Second-time search and CEO experience (01:04:59) - Approach to risk and decision making (01:11:06) - Conclusion and final thoughts

In this episode of Think Like an Owner, Alex Bridgeman sits down with homebuilder and content creator Matt Risinger to discuss how the builder-supplier relationship is evolving and how technology is reshaping the construction industry. Matt shares the story of founding Risinger Build and Build Show Network, detailing how content creation transformed his business and his approach to education within the trades. The conversation explores how trust, service, and transparency remain the cornerstones of effective supplier relationships, even as digital tools and AI change how materials are ordered and managed. They discuss: • How Matt built Risinger Build and transformed his blog into a thriving media company through YouTube • Why builder-supplier relationships depend on service and reliability over price • How purchasing groups helped small builders gain better pricing and leverage • The impact of new digital platforms on takeoffs and pricing transparency • The role of content in shaping homeowner expectations and industry standards through Build Show Network and the upcoming Build HD Standard Links: Build Show Network - https://buildshownetwork.com/ Risinger Build - https://www.risingerbuild.com/ Build Show on YouTube - https://www.youtube.com/mattrisinger Topics: (00:00:00) - Intro (00:01:26) - Matt's journey: From builder to YouTube star (00:07:33) - The birth of The Build Show (00:13:06) - The importance of customer service in building (00:19:58) - Changes in the building supply industry (00:26:15) - The future of semi-custom home building (00:28:42) - Challenges in window and door sales (00:33:10) - The importance of detailed orders and communication (00:37:44) - The role of content in builder-supplier relationships (00:40:18) - Introducing the Build HD standard (00:45:45) - Upcoming events and reflections on the industry

In this episode, Alex Bridgeman sits down with Kyle Baer to reflect on his journey from Accruent to Datacor and now leading Crystal. Kyle shares the lessons he learned sourcing acquisitions, scaling a software business, and ultimately transitioning into his first CEO role. Their conversation highlights the importance of patience, building trust, and embracing the challenges of leadership, while also diving into the practical realities of acquiring and running a company. They discuss: Kyle's career path from Accruent into Datacor and the operational experience he gained The core lessons learned at Datacor, including persistence, compounding growth, and the impact of key hires The long process of building trust with Crystal's founders and closing the acquisition The challenges of moving from operator to CEO and learning to lead through others Insights on patience, continuous improvement, and choosing the right partners and investors Follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: Kyle on LinkedIn - https://www.linkedin.com/in/kylebaer/ Crystal Practice Management - https://www.crystalpm.com/ Pacific Lake Partners Trilogy Search Partners Topics: (00:00:00) - Intro (00:05:20) - Kyle's background and career path (00:13:08) - The search fund decision (00:17:59) - The long road to acquiring Crystal (00:23:31) - Navigating the acquisition process (00:26:25) - Building relationships and support systems (00:31:06) - Challenges and learnings as a new CEO (00:42:26) - The importance of patience and continuous improvement (00:50:11) - Hiring the right people and building a strong team (00:51:24) - Final reflections and podcast conclusion      

In this episode, Alex Bridgeman talks with Janelle Heuton about her decade-long journey helping transform a small GIS company into a scaled software business serving local governments nationwide. Janelle shares how she joined GIS Workshop by chance, quickly rose to COO, and partnered with CEO Joe Heieck to drive strategic change, including shifting from custom development to SaaS products, completing nine acquisitions, and leading a move to the cloud. She reflects on the phases of her role, from client success to chief product officer, and the lessons learned through scaling, private equity investment, and building strong company culture. Now as co-founder of Heiton Partners, she is applying that experience to acquiring and growing enduring, founder-led businesses. They discuss: How shifting away from custom development opened the door for SaaS growth The dynamics of the COO–CEO relationship and executing on a shared vision Lessons from integrating products, teams, and clients through nine acquisitions Transitioning from execution to strategic leadership with Heiton Partners Identifying and developing high-potential future leaders within a company This episode offers valuable insights for entrepreneurs, executives, and investors navigating growth, acquisitions, and leadership transitions. Listen and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/   Links: Janelle on LinkedIn - https://www.linkedin.com/in/janelle-heuton-aa238927/ Heiton Partners - https://www.heiton.com/ Topics: (00:00:00) - Intro (00:01:43) - Janelle's career journey (00:02:29) - Transition to GIS Workshop (00:03:59) - Role evolution and responsibilities (00:08:06) - Challenges and strategic decisions (00:11:55) - Growth and acquisitions (00:28:43) - Private equity and beyond (00:36:30) - Advice for aspiring leaders (00:39:18) - Conclusion and farewell  

In this episode of Think Like an Owner, host Alex Bridgeman sits down with John Peterson for a wide-ranging conversation on entrepreneurship, adaptability, and building a service business from the ground up. John traces his path from professional golf—where he saw firsthand the parallels between sports and entrepreneurship—to flipping houses during COVID and ultimately founding Westoplex Garage, a garage door and epoxy floor company based in Fort Worth, Texas. With honest pricing and a service-first mentality, John shares how he grew the business from a two-man team in his garage to a multi-division operation poised for expansion into new markets. We discuss: How John's early golf career shaped his entrepreneurial mindset and approach to financial risk Why a $2,200 garage door quote sparked the idea for a new business The importance of interpersonal skills over technical experience in hiring technicians Lessons learned from starting a service company from scratch versus acquiring an existing one The strategic decision to expand into Baton Rouge and the advantages of using private aviation for business A must-listen for operators and builders interested in the intersection of blue-collar service and entrepreneurial scale. Follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: John on X Alex on X Westoplex Garage Topics: (00:00:00) - Intro (00:01:10) - John's career as a pro golfer (00:14:53) - Pivoting into the garage door business (00:23:48) - Epoxy vs. concrete floors (00:25:36) - Latest tech innovations in garages (00:27:53) - The self-storage market (00:33:05) - Building a new customer funnel (00:36:48) - Training new technicians (00:37:55) - Recruiting talent (00:40:31) - What to look for in hires (00:43:38) - Why people leave the industry (00:48:02) - Opening a Baton Rouge office (00:52:35) - Growing pains (00:55:17) - What are you most excited about in the next year?  

Alex (@Aebridgeman) is joined by Richard Emery (@Richardemery2). In this episode, my guest is Richard Emery, who has held various notable positions in business aviation sales at brands like Canadair, Bombardier, Gulfstream, and Hawker Beechcraft. Richard shares his experiences in different sales cultures, managing high-performing teams, and participating in brand turnarounds. The discussion covers his leadership style, team management, and the skills relevant to CEOs. Additionally, the episode includes entertaining stories about selling aircraft to unique clients, making it an engaging listen for anyone interested in business aviation and sales. Links: Richard on LinkedIn Topics: (00:00:00) - Intro (00:01:31) - Richard's career and background (00:04:41) - How do you organize a high-performing sales team? (00:14:00) - Identifying ideal customer profiles (00:23:49) - Developing a customer outreach team (00:27:44) - Having discipline and focus on a sales team (00:38:28) - Leadership philosophies (00:50:08) - What can CEOs do to make their sales teams more effective?

In this episode of Think Like an Owner, I sit down with Delray Dobbins, Director of Sales at Engine Assurance Program (EAP), to dive into one of the most overlooked yet essential components of business aviation: jet engine maintenance programs. With a career spanning Rolls-Royce, Pratt & Whitney, and now EAP, Delray brings a deep and practical perspective on the engine lifecycle—and what operators need to understand to avoid million-dollar surprises. We talk about how engine programs work, why post-COVID supply chain issues have changed the economics of self-insuring, and what's driving renewed demand for programs that cover scheduled and unscheduled events. Delray explains why AOG support is more critical than ever, how rental engine shortages are reshaping customer expectations, and the importance of proactive planning in a world where a blank check no longer guarantees a quick solution. We also cover: * Key drivers behind the rising costs of engine overhauls and rental coverage * How EAP's trust-based model compares to OEM programs * Why older aircraft owners are underserved and how EAP fills that gap * The business case for engine programs, including appraisal and resale value * What to look for in life-limited parts and how they impact long-term ownership costs * The growing technician shortage and efforts to build the next pipeline of A\&P talent This episode offers a masterclass in aviation maintenance economics, with practical insights for owners, operators, and investors navigating the complexities of business jet ownership. Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.  Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: Engine Assurance Program - https://www.eap.aero/ Delray on LinkedIn - https://www.linkedin.com/in/delray-dobbins-ssbb/ Sponsor - Inzo Technologies - https://inzotechnologies.com/ Topics: (00:00:00) - Intro (00:01:22) - Sponsor - Inzo Technologies (00:03:50) - Delray's early career & and pivoting into engine assurance (00:09:17) - What is an engine program? (00:11:53) - How does the engine program save the customer money? (00:14:04) - Where does a customer's money go in an EAP? (00:17:48) - How do you price an EAP? (00:19:01) - How does an EAP make money? (00:20:25) - The Customer Journey (00:23:54) - Engine evaluations (00:25:20) - Risk pricing (00:27:03) - Tracking inventory 00:35:15) - Parts consistency (00:36:22) - Who is doing engine overhauls? (00:40:27) - Platform consolidations (00:41:34) - Customer mixes (00:43:23) - The industry technician shortage (00:55:06) - What are you excited about over the next decade? (00:56:48) - Electric Aircraft

Watch the full episode with Dave Whorton here - https://youtu.be/KPcgK3lm-mw

In this episode of Think Like an Owner, I sit down with Dave Whorton, founder of Tugboat Institute and author of Another Way, to explore a different path for entrepreneurs—one built on permanence, purpose, and long-term thinking. After an early career in venture capital and tech startups, Dave walked away from the high-growth, high-exit model to focus on what he calls "Evergreen companies." We talk about the origins of Tugboat Institute and the principles behind Evergreen businesses: profitable growth, deeply held purpose, people-first cultures, and a commitment to staying private. Dave shares stories from multi-generational companies that are thriving by building slowly, investing intentionally, and rejecting the pressure to sell. We also cover: Why Dave left venture capital after working on companies like Amazon and Google The seven core values that define Evergreen companies How to create long-term alignment between family, founders, and leadership The role of independent boards in creating accountability without outside capital Why purpose-driven companies often outperform over the long haul How to resist short-term thinking in a culture obsessed with exits This episode is a must-listen for entrepreneurs who want to build something enduring—not just successful. Dave's framework offers a powerful counterpoint to the dominant startup narrative, with practical takeaways for anyone playing the long game. Dave's new book, Another Way, is available now. Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.  Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: Another Way by Dave Whorton and Bo Burlingham - https://www.tugboatinstitute.com/anotherway/ Dave on LinkedIn - https://www.linkedin.com/in/davewhorton/ Tugboat Institute - https://www.tugboatinstitute.com/ Topics: (00:00:00) - Intro (00:00:44) - Sponsor - Inzo Technologies (00:03:02) - The Tugboat Institute and Evergreen Companies (00:03:50) - Dave's Journey in Technology and Venture Capital (00:08:46) - The Value of Long-Term Family Businesses (00:29:15) - Governance and Family Harmony in Business (00:33:13) - Lessons from Multi-Generational CEOs (00:33:52) - Estate Planning for Founders (00:35:29) - Curiosity About G3 and G4 Leaders (00:37:36) - Industry Selection in Evergreen Companies (00:40:09) - Challenges of Transitioning to a Family Business (00:43:08) - Alternative Paths to Business Growth (00:49:36) - Innovative Practices in Evergreen Companies (00:59:13) - Northgate Markets: A Success Story (01:02:59) - Concluding Thoughts on Evergreen Companies

My guest today is Henry Schuck, founder and CEO at ZoomInfo, one of the most successful data businesses in recent times with a market cap today around $12B. I've been looking forward to this podcast for a long time because Henry has proven to be an effective founder, acquirer, and public CEO capital allocator, which is a rare combination of skills to find in a single CEO. He's thought very deeply about building high performing organizations, sales functions, and how his own role needs to evolve as the company grows. We talk through lessons learned building vs acquiring capabilities, M&A and integration lessons learned, fixing problems with a process vs culture approach, and how data businesses will succeed in the future Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.  Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ I want to tell you about the audience survey we are currently running. These surveys help us create the best content for listeners and better understand your needs and interests. Thank you in advance for sharing your feedback, we greatly appreciate it.  Take the survey here: https://bit.ly/3QLBB1N Links: Zoominfo Henry on X Topics: (00:00:00) - Intro (00:03:49) - What would you focus on if you were running Boeing? (00:07:26) - How have you seen other CEOs solve culture vs. process problems? (00:12:47) - How do you approach hiring? (00:20:28) - How can you incentivize employees to buy into company values? (00:23:11) - What have you learned working with investors and other CEOs to be a great founder and M&A executive? (00:26:52) - How do you incorporate new tools or partners into Zoominfo? (00:33:53) - What have you learned about integrating acquired companies? (00:36:24) - How do you get a conviction when doing due diligence on a potential acquisition? (00:38:49) - What skills around M&A are you looking to improve? (00:41:19) - How will data companies in the future succeed? This episode was originally released on April 9th, 2024

From Episode 265 with Erika Armstrong. Watch the full video on YouTube here: https://youtu.be/Nc2vgTLhbYA

In this episode of Think Like an Owner, I sit down with Erika Armstrong, a pilot, author, and aviation expert whose career has taken her from corporate jets to major airlines to the university classroom. Erika shares stories from her early days in aviation, from sleeping on crash pads with seven other pilots to flying charter flights into some of the most challenging airports in the country. We dive into what it was really like working in aviation in the 1980s and 90s, how pilot training has evolved, and the importance of standard operating procedures and safety culture in modern aviation. Erika offers insight into how pilot mindsets are shaped by training environments, and how she's working to help the next generation of pilots think beyond rote memorization and develop real-world decision-making skills. We also cover: Why aviation today is exponentially safer than in past decades How teaching methods are adapting to generational differences in students The impact of technology on flying, navigation, and safety training Why aviation needs to do a better job inspiring future pilots How simple changes, like more open houses at airports, could reignite excitement about aviation Erika's passion for aviation is infectious, and her practical experience offers an inside look at the challenges and opportunities facing the next generation of pilots and aviation leaders. This conversation is packed with lessons on leadership, training, and the importance of building strong, resilient safety cultures. Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.  Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: Erika on LinkedIn - https://www.linkedin.com/in/achickinthecockpitb727/ Advanced Aircrew Academy - https://www.aircrewacademy.com/ Support our Sponsor: Inzo Technologies - https://inzotechnologies.com/ Topics: (00:00:00) - Intro (00:04:00) - Erika's career on the road (00:05:42) - Tips for packing lean (00:07:34) - Erika's favorite places she has flown (00:11:05) - What made the 727 fun to fly (00:15:02) - Erika's transition from flying to teaching (00:20:29) - The process of training pilots (00:26:39) - Why aircrafts shake during a stall (00:28:00) - How training regimens have changed (00:30:56) - Safety cultures (00:39:15) - Advice for aviation leaders (00:41:07) - Common phrases from safety-focused CEOs (00:43:18) - The pilot shortage (00:55:07) - Electric planes