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In this episode of ADP HR{preneur}'s Grit & Wisdom series, Dr. Kristen Cooper shares how prioritizing relationships over transactions helped her grow her business through referrals and word-of-mouth. She discusses the power of human connection, lessons from building her practice, and simple ways business owners can create lasting client loyalty. [00:58] Make Your Clients Matter [02:06] Building a Business from an Unmet Need [03:33] From Side Hustle to Full-Time Business [04:37] 100% Organic Growth Through Word-of-Mouth [05:48] The Power of Human Connection in an AI World [07:52] What Keeps a Successful Business Owner Up at Night [10:01] Practical Ways to Build Stronger Client Relationships This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

What are your numbers telling you? In this episode of HR{preneur}, Deepti Mendiratta, Vice President of Clover Restaurant, shares how small business owners can use data to make smarter decisions about hiring, staffing, inventory, and growth. Learn which metrics matter most, how to spot meaningful trends, and how reporting insights can help you make more confident, data-driven decisions. [01:40] Why Data Matters for Small Business Success [02:42] The Metrics That Matter Most [03:30] Hiring and Staffing Smarter [05:00] Improving Hours, Scheduling, and Labor Costs [05:34] Inventory, Products, and Revenue Insights [06:30] Planning for Seasonal Growth [07:15] Making Growth Decisions with Confidence Today's episode is brought to you by Clover. Integrated with the RUN Powered by ADP® system, Clover helps you manage payments, payroll, and operations from one connected system. Learn more at adp.com/clover. This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

In this episode of HR{preneur}, we explore how small employers can get started with AI, identify meaningful uses for it, evaluate vendors, involve employees in the process, and maintain the human connection that drives business success. Learn practical steps for adopting AI thoughtfully, responsibly, and with confidence. [01:27] Why Small Businesses Aren't Behind on AI [01:50] Taking an Intentional Approach to AI [02:34] Risks of Waiting Too Long to Adopt AI [03:08] Examples of AI Use by Small Employers [04:30] What to Look for When Evaluating AI Solutions and Vendors [06:15] Why and How Employees Can Help Shape AI Use [07:34] Maintaining Culture, Trust, and Human Connection [09:25] How to Get Started with AI This episode is presented by ADP Assist. Catch common payroll errors before they become problems and gain more confidence in your payroll workflow. Simplify payroll and HR tasks while helping protect your business. Available in every RUN Powered by ADP® package. Visit adp.com/smallbusiness to get started. This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

What if the biggest threat to your business isn't losing customers, but overlooking the responsibilities behind the scenes? In this episode of HR{preneur}'s Grit & Wisdom series, Tina Brenn, founder of Tina Brenn Bookkeeping, shares why understanding compliance, payroll, tax, and administrative requirements is critical to long-term success. Tina discusses common mistakes small business owners make, the costly consequences of missing key obligations, and practical steps to help protect and grow a business with confidence. [01:46] From Corporate Accounting to Entrepreneurship [02:54] The Tax-Time Scramble: Why Small Businesses Fall Behind [03:28] LLCs, S Corps, Annual Reports, and Other Critical Requirements [04:35 ] How Missed Filings Lead to Fines, Penalties, and Lost Financing Opportunities [05:40] Where Business Owners Should Start When Compliance Feels Overwhelming [06:12] Simple First Steps to Stay Compliant and Avoid Future Problems This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

For some employers, HR may sound like something only larger companies need. But the reality is, once you hire employees, you’re managing responsibilities around compliance, payroll, workplace policies, employee relations, hiring, retention, and more. And if those responsibilities aren’t handled carefully, they can create real risk for the business. [01:35] What HR Really Means for Small Employers [03:42] Compliance and Reducing Business Risk [04:28] Hiring and Onboarding Best Practices [05:34] Employee Handbooks and Workplace Policies [07:36] Employee Relations, Retention, and Management Support [08:52] Preparing for Growth with HR [11:58] HR First Steps and Key Takeaways This episode is brought to you by ADP’s Employee Handbook Wizard. Build a customized employee handbook without starting from scratch. A simple, guided way to create a resource for your team. Available in the ADP HR Pro Payroll & HR package. Visit adp.com/smallbusiness to get started. This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

Introducing Grit & Wisdom, a new mini-series from HR{preneur} by ADP®, where small businesses are invited to share their experiences of the grit it takes to succeed and the wisdom gained along the way. In this episode, hear from Tamara Fisher, founder of Right Way Permit Services, Inc., about how resilience is often less about having all the answers and more about refusing to give in when obstacles arise. [02:00] Meet Tamara Fisher & Her Winning Advice [03:10] The Journey Behind Right Way Permit Services [05:20] Why We Never Quit [07:05] Making Decisions Without Overthinking [08:05] Taking Action Before Having All the Answers [09:05] Gratitude, Resilience & Problem-Solving [12:47] Final Advice for Business Owners This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

In this episode of HR{preneur}, we break down state-mandated retirement plans, including who they impact, what’s required, and how to choose between state programs and your own plan. We’ll also cover key compliance risks, and how to turn retirement benefits into a strategic advantage. Whether you’re navigating new rules or refining your benefits strategy, this episode can help you move forward with confidence. [01:28] What are state-mandated retirement plans? [02:10] Who is impacted—and where [02:52] What compliance actually looks like [03:38] The risks of non-compliance [04:03] State plan vs. employer-sponsored plan [04:57] Why this matters beyond compliance Today's episode is brought to you by ADP Retirement Services. Looking for ways to support your employees' financial future? ADP offers retirement plan options designed for businesses of all sizes, along with tools and support that can help simplify plan administration. With payroll integration, retirement planning resources, and flexible plan options, ADP can help you create a retirement benefits experience that works for your business and your team. Learn more at: https://bit.ly/44uBcHc This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

Maintaining personnel files may seem straightforward, but a misstep can create compliance gaps and risk for small businesses. Join us as we cover some best practices for managing employee records and review common pitfalls to avoid. [00:43] Personnel file maintenance: An essential HR practice [02:18] What should and should not be stored in personnel files [04:41] Employee access and state‑specific considerations [05:26] Retention practices and common areas of risk This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

When employees miss work or arrive late consistently with little notice, it can lead to burnout, declining morale and productivity, and even safety concerns. At the same time, employers have to balance those business needs with legal requirements and the fact that employees may need time off when unforeseen circumstances arise. Join us as we discuss ideas for reducing absenteeism and tardiness this summer. [01:03] Introduction [01:55] Developing a clear attendance policy [02:26] Taking a balanced approach [03:31] Reviewing existing time off policies [04:10] Offering flexible work arrangements [04:26] Addressing concerns [05:27] Requesting documentation [06:22] Maintaining accurate timekeeping systems This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

A well-run meeting can help you make key decisions, find answers to work challenges, and share important information with employees. However, poorly executed meetings can quickly become unproductive. Here are some strategies to help small businesses maximize business meeting productivity: [00:57] What is a strategic meeting?  [02:16] How to determine stakeholders and attendees [04:40] How to craft an agenda [05:59] Best practices for timing and scheduling [08:48] How to drive engagement [13:32] Strategies for effective recordkeeping and follow-up  This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2026 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners.  Privacy at ADP

Memorial Day is an annual federal holiday held on the last Monday in May to honor military personnel who died in service to the country. Oftentimes, an employer may have questions surrounding this holiday. To help you manage your responsibilities, listen in as we cover some facts and myths about Memorial Day. [00:46] Pay requirements [01:36] Exempt and nonexempt differences [02:14] Pay premiums [03:35] Overtime [04:23] Scheduling paydays This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2026 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners.  Privacy at ADP

Furloughing employees can help cut costs during times of decreased business activity. However, an employer should carefully evaluate the decision and consider its impact on pay, benefits, morale, and other factors. Here are the fundamentals of employee furloughs. [00:51] What is a furlough? [01:50] Planning a furlough [02:31] Notice requirements [03:14] Pay requirements [06:59] Benefits and unemployment considerations [07:58] New hire paperwork [08:46] Preventive measures This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2026 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners.  Privacy at ADP

New employment laws and regulations continue to add employer requirements and employee protections for 2026 and beyond. To help you comply with your responsibilities, join us as we cover three lesser-known HR trends that you should be aware of. [00:53] Evolving laws [01:30] Veterans’ services and benefits posters [03:56] Restrictions on credit history [06:58] Stay-or-pay laws This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2026 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners.  Privacy at ADP

Part of running a small business is understanding federal and state unemployment programs and the factors that can impact unemployment taxes. To help you learn more, join us as we cover key items small business owners should know about unemployment programs and unemployment tax rates. [00:45] Unemployment Insurance [02:07] Unemployment eligibility requirements [07:22] Federal Unemployment Tax Act (FUTA) rates [08:04] State Unemployment Insurance Act (SUI) rates [11:38] SUI tax notices This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2026 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners.  Privacy at ADP

Sometimes an employer’s seemingly harmless questions can be problematic because they may violate certain laws or get in the way of a productive and engaged workforce. Join us as we discuss the types of questions that employers and managers should avoid asking employees. [00:41] Off-the-Clock Work [01:23] Working Through Lunch [02:22] Pay Confidentiality [03:05] Handling Complaints  [03:58] Family and Pregnancy Inquiries  [05:38] Holiday Party Attendance [06:07] Sick Leave Issues This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2026 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners.  Privacy at ADP