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What if the most important healthcare visit is the one that never has to happen in an emergency room? In part two of this conversation, host Jamie Preston and Tatiana Zanzig, nurse and Division President of Product for the Lowcountry at Your Health, get personal. Tatiana tells the story of her godmother, who depends on oxygen for severe COPD. She cycled through hospital admissions until a care team started seeing her at home. Since then, she hasn't been admitted once in more than a year. In this episode: How remote patient monitoring flagged a racing heart rate and low oxygen levels before they became ER visitsThe same-day telehealth visit and lab work that caught a serious potassium imbalanceWhat proactive care means for exhausted family caregivers and an overloaded healthcare systemHow the development team works with marketing, public affairs, value-based care, hospice, and behavioral health colleaguesWhy Tatiana is excited about skilled nursing partnerships and building trust in Savannah and BrunswickThis episode is especially for the Your Health team. Development's door is open, and the next great connection might come from you. Missed part one? Start there first. www.YourHealth.Org

Most people hear "growth" in healthcare and think of spreadsheets. Tatiana Zanzig thinks of the patient who can't make it to the doctor's office. In part one of this two-part conversation, host Jamie Preston sits down with Tatiana, a nurse and Division President of Product for the Lowcountry at Your Health. She first saw the Your Health model up close as a home health clinician, watching it keep patients out of the hospital and heal wounds faster. She became its biggest cheerleader long before she joined the team. In this episode: How a decade in med-surg and the ER shapes the way she leads growth todayWhy believing in what you offer makes conversations with patients and families genuineWhat "finding a way to get to yes" looks like inside a fast-moving, value-based organizationHow Your Health balances financial performance with a commitment to keep serving patientsWho benefits most from the model: homebound patients, people with multiple chronic conditions, and those facing barriers to careThis conversation shows that growth with purpose isn't a slogan. It's how more people get the care they deserve. Part two is coming next week. www.YourHealth.Org

What if the measures that feel like paperwork are really what keeps a patient out of the hospital? Ericka Bauman, Director of Quality Assurance at Your Health, comes back to explain quality measures from the ground up. She covers the triple-weighted "heavy hitters" (A1C, blood pressure and medication adherence) and gives a 90-day plan for closing out the year. Her main point is that every gap stands for a real person, and the job isn't to check boxes but to see the whole patient and keep them healthy, safe and at home. In this episode: What "triple-weighted" means, and why A1C, blood pressure and medication adherence matter most for star ratings and for patientsA Q4 playbook, and why only the last A1C and blood pressure reading of the calendar year countWhy missed medication-adherence days can't be made up, and how to set patients up for success starting in JanuaryWhy providers should still code statin intolerance, and when advanced illness and frailty exclusions applyThe biggest myth about quality work, and how mammogram buses and clinic health fairs help patients get screenedQuality isn't a report card. It's what lets someone get home to their family. Listen, then go look at your patients differently. www.YourHealth.Org

The best design in healthcare is the kind you never notice. When it works, a patient feels safe before a clinician says a word. When it doesn't, trust wears away one small friction point at a time. Jamie sits down with Mallory Phillips, creative director at Your Health. She led the creation of the company's logo and now helps shape how its teams learn. Mallory trained in advertising design at the Savannah College of Art and Design, and she argues that design is far bigger than logos and brochures. It covers forms, instructions, onboarding, the words staff choose, and the moment a clinician steps into a patient's home. In this episode: Why patient experience rarely fails because of one big mistake, and how a hundred small friction points do the damage insteadHow in-home care flips the rules: you're a guest in someone's home, so trust has to be earned differentlyWhat Chick-fil-A's "my pleasure" and Airbnb's "home away from home" can teach healthcareThe science of readable design, and why a confusing door handle is the designer's failure, not the user'sThe story inside the Your Health logo, from a handwritten signature to a plus sign that puts the patient at the centerIf you've ever wondered why some care feels personal and some feels like paperwork, this conversation answers it. You'll also come away noticing the small details that make people feel seen. www.YourHealth.Org

What if the most important leadership skill isn't knowing when to lead — it's knowing when to let go? In this episode of Experiencing Healthcare, Jamie sits down with Matt Staub, CEO of Your Health, for an honest, story-driven conversation about one of the hardest things leaders face: the moment you have to decide whether to intervene or trust the person in front of you to figure it out themselves. Matt draws on his own experience leading a complex healthcare organization — and some unexpectedly vivid analogies involving Teslas, flight instructors, and teaching a daughter to drive — to explore what real leadership presence actually looks like. What you'll hear in this episode: Why knowing when not to take control is the mark of a confident, mature leaderThe difference between someone struggling because of skill versus someone struggling because of confidence — and why each demands a completely different responseWhat it means to be a "leader of leaders" — and how to build people who can steer the ship when you're not in the roomHow grace, trust, and being secure in yourself are the foundation of every great leadership relationshipWhy leaders should take their PTO — and why the week before you leave is actually your most productiveIf you lead people — or you're being led — this one will stay with you. www.YourHealth.Org

Your primary care provider is doing their best. But there's something they may not be telling you — not because they're hiding it, but because they simply can't know everything. In this episode of Your Health University, Jamie Preston sits down with Scott Middleton — Founder and Chief Disruption Officer of Your Health — to talk about one of the most underutilized parts of the American healthcare system: specialty care. Scott shares real stories from the field that will make you rethink what you expect from your next appointment, including a patient who had been living in a nursing home for years without ever being offered a weight-loss medication that was available to her, and a lawsuit that turned on a single chest x-ray that no one thought to order. What you'll learn in this episode: Why your primary care provider legally cannot keep up with every new medication, treatment, and specialist recommendation — and what to do about itWhat GLP-1 medications are, who qualifies, and why so many eligible patients are never told they existThe standard of care around lung cancer screening for smokers — and why not knowing this can have life-altering consequencesHow to ask for a specialist referral (and what happens if your provider pushes back)Why behavioral health is one of the most under-accessed specialties in America — and how to change that for yourselfWhat "integrated care" actually looks like when it works — and what you deserve to expect from your healthcare teamYou are the CEO of your own health. This episode gives you tools to act like it. www.YourHealth.Org

Most families don't know what skilled nursing actually is until the moment they desperately need it — and by then, the system feels impossible to navigate. Joy Patterson has spent 25 years inside that system. She's here to change what you think you know about it. In this episode, Jamie sits down with Joy Patterson, VP of Skilled Nursing Facilities at Your Health, for a straight-talking conversation about what skilled care really looks like, why it's constantly misunderstood, and what separates facilities that deliver exceptional outcomes from the ones that fall short. Key topics covered: Why "we have great relationships" no longer wins hospital referrals — and what C-suite administrators are actually asking forHow avoidable hospitalizations happen, and the clinical interventions that prevent them before a cough becomes pneumoniaThe staffing crisis hitting skilled nursing hardest, and how embedded partnerships change the equationWhat value-based care actually means at the bedside — and why it has nothing to do with cutting cornersThe questions every skilled nursing administrator should be asking a physician partner (but mostly aren't)Why physical presence inside a facility — not remote support — is the single biggest factor in better outcomes for residents and familiesWhether you're a healthcare professional, a family member navigating a loved one's transition, or a Your Health team member building fluency in the landscape — this episode gives you a clearer picture of what excellent skilled care looks like, and why it matters more right now than it ever has before. www.YourHealth.Org

Most people think occupational therapy is what happens after something goes wrong. Tyler Broome is here to tell you that's exactly the framing that's costing patients their independence. In this episode of the Your Health University Podcast, Jamie sits down with Tyler Broome, a Certified Occupational Therapist Assistant at Your Health, to explore what OT actually is, how it fits into a truly integrated care model, and why the therapy team often sees the earliest signs of decline — before anyone else on the care team does. Tyler brings a uniquely grounded perspective, shaped by a baseball career, a grandmother's fall, and years of working inside the homes of real patients. He articulates something most healthcare systems have yet to fully grasp: that medical outcomes and functional outcomes are deeply connected, and that a care team working in silos is a care team leaving gaps. In this episode: Why occupational therapy is defined by daily function — bathing, dressing, meal prep, medication management — not just physical recovery How OT's presence in the home gives the care team "functional health intelligence" no clinic visit can replicate The difference between saying your system is integrated and actually delivering integrated care Two real patient stories where early cross-disciplinary communication prevented a crisis from becoming a catastrophe Why the shift to value-based care makes therapy's role not just important — but essential If you work inside the Your Health system — or if you've ever wondered what the therapy team actually contributes — this conversation will change how you think about the care happening around your patients every day. www.YourHealth.Org

There's a number attached to every patient's chart that quietly shapes the resources they receive, the care they're offered, and whether their health conditions are fully seen — and most providers don't fully understand it. In this episode, Jamie sits down with Ericka Bauman, Director of Quality Assurance at Your Health, to break down the Risk Adjustment Factor — better known as the RAF score. Ericka has spent years traveling across Georgia and South Carolina, walking into provider offices, sitting with care teams, and doing the work of turning confusing data into meaningful patient outcomes. What you'll hear in this episode: What the RAF score actually is — explained the way Erica explains it to every team she visits, from providers to front desk staff Why most RAF scores are too low — and how underdocumenting a patient's conditions leaves them exposed to missed care, hospitalizations, and unmet needs The biggest misconception providers have about RAF (hint: it's not another box to check) How RAF and quality measurement are really asking the same question from two different angles — and why treating them separately is a mistake What changes for patients when care teams show up prepared, proactive, and looking at the whole person — not just the reason for today's visit The numbers will follow when you take care of the patient. This episode will show you how. www.YourHealth.Org

What actually happens to a patient a year into real, supervised peptide therapy? In the final episode of our peptides series, Dr. Melissa Jones and host Jamie Preston close the loop on the story that opened this whole series — and get honest about what changed, what didn't, and what every provider and patient still needs to know. This episode goes beyond the science into the human side of the story: what it actually feels like when chronic pain resolves, when weight loss becomes life-changing rather than cosmetic, and when a skeptical clinician becomes one of the most passionate advocates in the building. Jamie also shares his own journey — turning 50, managing diabetes, and reaching his goal weight — as a real example of what supervised, responsible care can look like over time. In this episode, you'll hear: An update on the chronic pain patient from Episode 1 — where he is now, and what's kept his results sustainable What the actual clinical data shows about supervised BPC-157 therapy, and where its limits are Why GLP-1 success is about far more than the number on the scale — confidence, mobility, and mental health The advice Dr. Jones gives new providers who feel nervous bringing up peptides with patients The single biggest myth about peptides she wants to put to rest for good The three things every patient should understand before they ever start a peptide This is the episode that ties the whole series together — not as a sales pitch for peptides, but as a case for doing this the right way, with the right people, for the right reasons. It's the last episode in this run, but it won't be the last time we talk about this. www.YourHealth.Org

What if the peptide you just ordered online isn't wrong — it's just wrong for you? In Episode 2 of our peptides series, clinical pharmacist Dr. Melissa Jones takes us inside the actual decision-making process providers use to match a peptide to a patient, and why skipping that process is how people end up wasting money, or worse, hurting themselves. Host Jamie Preston and Dr. Jones dig into the real science: what a peptide is, how peptides signal the body, and why a healthy foundation — hormones and gut health — has to come before any peptide is even considered. From there, they cover the wide menu of options (tissue repair, skin and hair, sexual health, growth hormone support, metabolic health, sleep and stress) and what it actually means to “stack” or “cycle” peptides responsibly. In this episode, you'll hear: Why there isn't — and won't be — one peptide that does it all, and what that means for how providers build a plan How stacking and cycling actually work, and where cost becomes a real factor in the decision The difference between FDA-approved peptide uses (like Tesamorelin for visceral fat) and the anecdotal dosing happening across the wellness world The real danger in reconstituting and self-dosing peptides ordered online, explained in plain terms What responsible, supervised GLP-1 (Mounjaro, Ozempic, tirzepatide) therapy looks like — and what goes wrong with compounded, unregulated versions The specific list of patients who should avoid peptides or use extra caution, and why providers need to know it cold If you've ever wondered whether a peptide could actually help you — or wondered what your provider is really weighing before saying yes — this episode gives you the real answer, not the Instagram version. www.YourHealth.Org

You've seen the ads. You've heard the buzz. But do you actually know what peptides are — or what they're doing inside your body? In this first episode of a three-part series, Jamie Preston sits down with Dr. Melissa Jones, a 25-year clinical pharmacist and VP at Your Health, to lay the foundation every patient and provider needs before entering the peptide conversation. Dr. Jones brings rare credibility to this space — she didn't come in as a believer, she came in as a scientist who was challenged to learn, and what she found changed how she practices. What you'll hear in this episode: Why insulin is a peptide — and why that means peptides have been in your medicine cabinet for years How BPC 157 and TB 500 work together to signal the body to heal — and the real patient stories behind that science Why GLP-1 medications like Mounjaro and Ozempic are peptides, and how they actually produce weight loss The difference between peptides and steroids (hint: one sends signals, one messes with your hormones) Why "research use only" labels are a red flag — and why compounding pharmacies matter more than you think What providers need to start asking patients right now Whether you're a patient who's been curious or a provider who's been hesitant, this episode gives you the grounded, evidence-informed starting point you've been looking for. Part two goes even deeper — but this is where it begins. www.YourHealth.Org

What if the biggest driver of a good patient experience has nothing to do with the patient at all — at least not at first? In this episode, Jamie sits down with four leaders behind Your Health's new Ambassador program: Rebecca Dillard (Chief Patient Experience Officer), Eddie Caldwell (VP of Talent & Workforce Strategy), Stephanie Martin (Executive Director of Employee Performance), and Whitney Myers (Executive Field Director of Patient Experience).  Together they built a 36-person volunteer network designed to move Your Health's values off the wall and into everyday conversations. •  Why colleague experience has to come before patient experience — not after it •  The five-part Ambassador framework — Observe, Encourage, Celebrate, Listen, Connect — and which piece each guest personally underestimated •  How Eddie has changed what he listens for in job interviews to hire for culture fit, not just skill •  The simple three-word question — “tell me more” — that's changing how the team listens to understand instead of listening to respond •  Why Purpose Partners, a peer-support network launched at the Ambassador retreat, is built to outlast the excitement of any single training day This is a conversation about what culture change actually requires — not slogans, but sustained, person-to-person influence. Press play to hear what a good “ordinary Tuesday” looks like when a culture initiative actually works. www.YourHealth.Org

A scale. A phone call at the end of the week. A data alert at 6 a.m. Monday morning. These aren't high-tech fantasies — they're the tools that are quietly keeping people out of hospitals and in their homes. In Part 2 of this two-part conversation, Jamie and Brody Wall, Division President of Operations at Your Health, go inside what data-driven care actually looks like on the ground — for the staff delivering it and the patients whose lives depend on it. This episode is less about the architecture of the system and more about what happens when you turn it on. Jamie and Brody cover: The Monday and Tuesday ER spike — and what the data revealed about a weekend coverage gap that was hiding in plain sight How remote patient monitoring caught a CHF patient's five-pound weight gain before it became a Monday emergency room visit — and what that prevented What staff data reveals about burnout, scheduling, and where care quietly falls through the cracks The math that should change how every healthcare organization operates: $800,000 in proactive primary care versus $16 million in hospitalizations for the same 800 patients A hip fracture story — and the 80% mortality statistic behind it — that captures everything Your Health is trying to prevent before it ever becomes a catastrophe This episode is about what it looks like when an organization decides that data isn't there to watch over people — it's there to protect them. If you have a parent, a patient, or a neighbor who deserves this kind of care, share this episode with them. www.YourHealth.Org

The American healthcare system is built around a simple idea: get sick, get treated. But what if the problem isn't how we treat illness — it's that we've never seriously tried to prevent it? In this first installment of a two-part conversation, Jamie sits down with Brody Wall, Division President of Operations at Your Health, to trace the arc from a broken, reactive healthcare system to one where data tells you what's coming before the patient even knows something is wrong. Brody's path to healthcare wasn't through a textbook — it was through a father who was a Methodist minister and a mother who spent her career caring for underprivileged children. The mission was always there. The data just became the most honest way to fulfill it. In Part 1, Jamie and Brody cover: Why fee-for-service healthcare financially rewards volume of sick visits — not health — and how that one incentive structure explains why 17-20% of America's GDP goes to healthcare costs with outcomes that still lag behind other developed nations What Your Health was flying blind on before it committed to building a real data infrastructure — and what gut-feeling decisions look like when data finally proves them wrong How social determinants of health (Z codes) and behavioral health conditions (F codes) reveal which patients are actually at the highest risk of hospitalization The finding that changed everything: patients with four or more behavioral health conditions were ten times more likely to have multiple ER visits — and the clinical response that followed This isn't just a conversation about numbers. It's about what happens when an organization decides that preventing the crisis matters more than reacting to it. Part 2 drops next week. www.YourHealth.Org