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In this episode, Richard Pharro, CEO of APMG International, sits down with a true pioneer of modern business-case development: Joe Flanagan, architect of the Five Case Model and author of internationally adopted guidance for programme and project business cases. Across a remarkable 45-year career in public service - from HM Treasury to NHS Wales - Joe has helped shape how governments and organisations think, plan, appraise, and invest. Now retired (in theory at least), he continues to support the global Better Business Case community as joint Chief Examiner. Richard and Joe explore the real purpose of a business case, why proportionality matters, and how the Five Case Model helps decision-makers think “slowly but quickly” by structuring complex choices. Joe shares stories from decades of experience, including surprising workshop outcomes, challenges in major national programmes like IT modernisation and HS2, and how strategic portfolios, options analysis, and the “five Ps” (procurement, project, program, portfolio, policy) create the essential “golden thread” for successful investment. Joe proceeds to clarify when rigorous analysis is essential and when a lighter touch is more appropriate. He unpacks why organisations so often blur the lines between projects, programmes, and portfolios, and how early scoping, skilled facilitation, and having the right stakeholders in the room can prevent costly misalignment.  Whether you're a practitioner, senior leader, policymaker, or simply curious about how major decisions get made, this conversation offers deep insight into the methods, thinking, and discipline required for robust, defensible business cases. LINKS: 🌐 Find out more about the Better Business Cases certification: https://apmg-international.com/product/better-business-cases 🌐 Find out more about APMG certifications: apmg-international.com/certifications-solutions

In this episode, Richard Pharro, CEO of APMG International, speaks with Peter Beven about why so many transformation efforts fail, and what leaders must do differently to keep their organisations competitive. Peter challenges conventional thinking, arguing that most organisations still treat people development as an afterthought, even though capability is the single biggest driver of value in any transformation. Throughout the conversation, Peter unpacks why “digital transformation” is a misleading label, why traditional L&D approaches no longer work, and how organisations can avoid falling into the trap of change for change’s sake. He highlights the uncomfortable truth that nearly half of corporate training investment is wasted, and draws a clear line between poor capability planning and the high failure rate of major projects. Peter also tackles the rapid rise of AI, explaining the shift from automation to augmentation and why leaders who are only now paying attention may already be behind the curve. He emphasises the growing importance of systems thinking, durable skills, and a culture that enables experimentation; while warning that some industries, including large consulting firms, may struggle to adapt fast enough. Whether you’re leading a transformation, preparing your workforce for an AI-driven future, or rethinking how to build capability that truly contributes to strategic outcomes, this episode offers a refreshingly direct and thought-provoking perspective. Listen in to explore how to build organisations that are agile, innovative, and ready for what’s coming next.  🔗 Connect with Peter: linkedin.com/in/pbeven 🌐 Find out more about APMG certifications: apmg-international.com/certifications-solutions

In this episode, Richard Pharro, CEO of APMG, speaks with Agnieszka Bochacka, a global leader in digital transformation, academic director, consultant, and author of the world’s first certified digital transformation methodology.  With over a decade of international experience, Agnieszka shares her unique journey from project management to strategy and change leadership across sectors. A passionate advocate for women in tech, Agnieszka also mentors future leaders, supports start-ups in Central and Eastern Europe, and contributes to communities like PMI and Singularity University. Her proprietary organisational transformation audit model — the subject of PhD research — blends human and technological perspectives for holistic change. Agnieszka challenges common misconceptions around digital transformation, explaining why it's not just an IT project or one-off initiative, but a continuous, strategic process embedded in an organisation’s DNA. She offers actionable insights on integrating technology with culture, upskilling, and leadership, and highlights why empathy and lifelong learning are essential in today’s rapidly evolving landscape. Whether you're a business leader, transformation professional, or simply curious about what makes real transformation succeed, this episode delivers practical wisdom and deep strategic insight.  🔗 Connect with Agnieszka: https://www.linkedin.com/in/abochacka/ 🌐 Find out more about the Digital Transformation certification: apmg-international.com/product/digital-transformation-certification 🌐 Find out more about APMG certifications: apmg-international.com/certifications-solutions

In this episode, Richard Pharro, CEO of APMG International, speaks with Jessica Crow, founder of Apogy, about the keys to making change stick. Too often, organisations invest in change initiatives that fail to take root. Jessica shares her insights on why traditional approaches fall short and what leaders can do to drive real, lasting adoption. Drawing from her extensive experience in change management, Jessica explains the psychology behind resistance, the role of leadership in fostering buy-in, and practical strategies to ensure that new ways of working become the norm. She emphasises the importance of engagement, communication, and aligning change with organisational culture to create meaningful impact. Whether you’re leading a transformation, implementing a new system, or simply looking to influence positive change in your organization, this conversation will give you the tools to turn ideas into sustained action. Listen in to discover how to move beyond implementation and make change that lasts. LINKS:  🔗 Connect with Jessica: linkedin.com/in/jessicacrow 🌐 Find out more about the Change Management Certification: apmg-international.com/product/change-management 🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

In this episode, Richard Pharro, CEO of APMG International, speaks with Stephen Jenner, a globally recognised expert in benefits and portfolio management. Dubbed the “Rottweiler of Benefits Management,” Steve has built a career transforming how organisations approach project portfolios.  From his time in the UK government—where his benefits-led approach won the prestigious Civil Service Finance Award—to his work as a consultant, keynote speaker, and author, Steve has seen it all. Steve shares candid insights on the crucial role of portfolio management in today’s complex business environment. He explains the importance of "doing the right projects, at the right time, in the right way," and why organisations often fail to prioritise effectively.  We dive deep into challenges like managing resource constraints, competing priorities, and the phenomenon of "ghost" and "zombie" projects that refuse to end. Steve also introduces the concept of "strategic buckets" to compare seemingly incomparable projects, from IT systems to new buildings.  This conversation is packed with practical advice for anyone looking to optimise their project portfolios and align them with broader organisational strategies.  Tune in to this exciting episode for valuable insights from one of the field’s leading authorities. LINKS:  🔗 Connect with Steve: linkedin.com/in/stephen-jenner 🌐 Find out more about the Managing Portfolios Certification: apmg-international.com/product/managing-portfolios-certification 🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

In this episode, Richard Pharro, CEO of APMG International, speaks with Mike Battistella, President and CTO of Solutions3, an award-winning consulting and training organisation. They discuss the critical misconceptions organisations have about cybersecurity, particularly the belief that passing a compliance audit equates to long-term security. Mike emphasises that compliance is merely the baseline, not the end goal. He highlights the importance of continuous improvement in cybersecurity practices, noting that organisations often neglect ongoing security measures once they pass an audit, leaving them vulnerable to breaches. Richard asks Mike about the challenges of integrating cybersecurity in a fast-paced business environment driven by innovation and agility. Mike acknowledges the tension between speed and security, stressing the need for leadership to view cybersecurity as essential for business survival rather than just another cost. He also discusses the CPD (Create, Protect, and Deliver) model developed by the DVMS Institute, which aims to embed security into the entire lifecycle of digital business value. The conversation touches on the need for executive sponsorship to ensure the success of cybersecurity initiatives. Mike advocates for a cultural shift within organisations, where cybersecurity is seen as integral to their operations, not just a technical requirement. This shift, he argues, is essential for protecting digital assets and maintaining customer trust in an increasingly risky digital landscape. Listen in to discover why cybersecurity is more than just compliance. LINKS:  🔗 Connect with Mike: linkedin.com/in/mikebattistella 🌐 Sollutions3 LLC: solutions3llc.com 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications-solutions

In this episode, Richard Pharro, CEO of APMG International, engages in a comprehensive discussion with Terry Neal, distinguished expert in AI and cybersecurity training. Richard opens the conversation by asking Terry for a simple definition of AI; Terry responds by explaining AI is a machine’s ability to perform tasks that normally require human intelligence. Richard and Terry delve into the AI Practitioner Program, with Richard inquiring about its structure and objectives. Terry elaborates on how the program combines courses for AI prompt engineers and AI marketeers, culminating in a professional qualification. This program, rapidly adopted worldwide, aims to fill a critical gap in AI training and certification. Richard also probes the societal implications of AI, questioning whether AI will replace human jobs. Terry asserts that AI will reshape rather than replace the workforce, enhancing productivity and creating new job opportunities. He underscores the importance of acquiring new skills in an AI-augmented world, including prompt engineering, data analysis, and human-AI collaboration. The conversation further explores the potential risks of generative AI, with Richard asking about concerns like cybercrime and deep fakes. Terry acknowledges these risks, and stresses the need for governance and standards to manage AI’s impact responsibly. This episode provides valuable insights into the evolving landscape of AI and its profound implications for the future of work and society. Tune in to learn about the transformative power of AI and how individuals and organisations can navigate this evolving industry. LINKS: 🔗 Connect with Terry: linkedin.com/in/terryneal 📝 Find out more about how the AI Practitioner training and certification can help you advance your career: apmg-international.com/product/artificial-intelligence-practitioner-certification-aip 🌐 Cyber skills: cyberskills.com 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

In this episode, Richard Pharro, CEO of APMG International, is joined by Robert den Broeder, managing director of OBM Dynamics B.V. and a seasoned coach and trainer.  Robert shares his journey from teaching service management to exploring the critical role of human behaviour in achieving management excellence. Through his extensive research and practical experience, Robert unveils how Organizational Behavior Management (OBM) can address common business challenges such as improving safety, compliance, quality, and productivity. In our conversation, Robert discusses the significance of understanding and influencing behaviour to foster a positive organisational culture. He emphasises the importance of leaders recognising behavioural motivations and implementing simple yet effective interventions to drive desired outcomes. We explore the concepts of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and the emerging Experience Level Agreements (XLAs), and their impact on performance and customer satisfaction. Robert demonstrates how OBM principles can transform leadership practices, enhance employee engagement, and ultimately lead to better customer experiences; he shares practical insights on developing leadership skills, setting precise behavioural expectations, and reinforcing positive actions to create a more motivated and productive workforce. Tune in to learn how understanding and managing human behaviour can unlock the full potential of your organisation, making a significant difference in both employee and customer satisfaction. LINKS: 🔗 Connect with Robert: linkedin.com/in/robertdenbroeder 📝 Find out more about how the Organizational Behaviour Management (OBM) training and certification can help you advance your career: apmg-international.com/obm 📝 Find out more about how the Experience Collab Certification and Training can help you advance your career: www.apmg-international.com/product/experience-collab-certification-and-training 🌐 OBM Dynamics: obmdynamics.nl/ 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

In this episode, Richard Pharro, CEO of APMG International, speaks with Karla Micallef, a veteran in leading enterprise-wide transformations. Karla brings over 20 years of experience across various industries, focusing on mergers and acquisitions, organisational model redesigns, and digital transformations. Recently elected as the global president chair of the board for the Change Management Institute, Karla is passionate about elevating the strategic importance of change management and believes that true organisational agility stems from building change capability and maturity at all levels. Karla underscores the critical role of leadership in successful change initiatives. She points out that leaders often underestimate their influence on change outcomes, which can make or break the effectiveness of these initiatives. Training for leaders, she notes, is essential to help them understand and fulfil their pivotal roles in driving and supporting change. The conversation further explores the evolving prospect of change management training. Karla highlights current trends such as microlearning, remote training, and the integration of agile methodologies. She emphasises that for organisations to move up the maturity scale in change management, training must be comprehensive and practical, involving real-life scenarios to ensure immediate applicability. Tune in to gain pragmatic insights on how organisations can better navigate the complexities of change management in today's dynamic environment. LINKS: 🔗 Connect with Karla: linkedin.com/in/karla-micallef 📝 Find out more about how the Change Management training and certification can help you advance your career: apmg-international.com/product/change-management 🌐 Change Management Institute: change-management-institute.com 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

In this episode, renowned ITSM expert Anthony Orr joins Richard Pharro, CEO of APMG International, for an insightful discussion on the intricacies of service level agreements (SLAs) and the evolution towards experience level agreements (XLAs).  They delve into the impact of SLAs on organisational behaviour, exploring both their benefits and shortcomings. Through thought-provoking questions, Richard prompts Anthony towards the broader implications of service excellence and the importance of understanding service value from a customer-centric perspective. Anthony explores the industry shift from service level agreements (SLAs) to experience level agreements (XLAs), and the profound impact of customer-focus on organisational success. As the conversation unfolds, they unpack strategic outsourcing in the post-COVID era, contemplating the shift towards prioritising quality over cost in supplier relationships. Throughout the episode, they dive deeper into the intricacies of IT service management, leaving listeners with a comprehensive understanding of the evolving landscape and the imperative of placing the customer at the forefront of service delivery.  Tune in to gain invaluable insights into the complexities of ITSM and customer engagement. LINKS: 🔗 Connect with Anthony: linkedin.com/in/anthonyorr 📝 Find out more about how the Experience Collab training and certification can help you advance your career: apmg-international.com/product/experience-collab-certification-and-training 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

In this episode, Richard Pharro, CEO of APMG International, speaks to Sarah Hills, Change expert and Founder of Carpe Omnia Training. They explore the intricacies of organisational change and the challenges of introducing best practices. Richard prompts Sarah about the behavioural shifts required for successful implementation, to which Sarah stresses the importance of establishing trust and openness with clients. She elaborates on her consulting approach, emphasising the need to understand current organisational behaviours before delivering training solutions. The conversation takes a deep dive into the concept of agility within organisations, with Sarah highlighting the need for mindset shifts and effective governance. Richard and Sarah discuss the role of sponsorship in driving successful projects and programs, shedding light on the delicate balance between agility and anarchy. The conversation moves to the STAR® Program, a management training initiative aimed at fostering employee engagement through assessment-based approaches. Throughout the episode, Richard and Sarah explore the transformative potential of empowering managers to enable their teams and navigating the complexities of organisational change. Listen in to actionable insights on manoeuvering organisational change and fostering agility. LINKS: 🔗 Connect with Sarah: linkedin.com/in/sarah-hills-mullins-4826303a 📝 Find out more about how a Change Management certification can help you advance your career: apmg-international.com/product/change-management 🌐 Carpe Omnia Training: carpeomniatraining.com 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

In this episode, Richard Pharro, CEO of APMG International, speaks with Tibisay Vera, neuroscientist, and creator of the PEPE model – Neuroscience for Change.  Delving into Tibi's wealth of experience spanning over two decades in change and leadership, this episode uncovers the profound impact of neuroscience on managerial effectiveness and team motivation amidst the backdrop of today's dynamic work environments. Tibi probes into the ways understanding neuroscience can empower leaders to navigate the complexities of modern workplaces. From unravelling the mysteries of the brain's response to stress and reward, to exploring the concept of authenticity through a neuroscientific lens, we’re provided illuminating insights that challenge conventional leadership paradigms. The spotlight turns to practical tools for managers, with Tibi unveiling the ground-breaking PEPE model - a neuroscience-based framework designed to help individuals embrace change positively. With each domain – “Pain, Energy, Peaks and Valleys", Tibi elucidates a deeper understanding of how the brain processes and adapts to change. Finishing the episode, Richard and Tibi discuss the nuanced terrain of organisational culture, psychological safety, and the age-old question of resilience across generations. Listen in to gain invaluable insights and revolutionise your approach to leadership and change management. LINKS: 🔗 Connect with Tibi: linkedin.com/in/tibisayvera 📝 Find out more about how a Neuroscience for Change certification can help you advance your career: apmg-international.com/product/neuroscience-change-certification 🌐 Sparkling Performance: sparklingperformance.com 🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

In this episode, Richard Pharro, CEO of APMG International, speaks to Eileen Roden, Director and Co-Founder of House of PMO. Delving into the heart of modern project management, this episode navigates the intricate terrain of PMOs' vital role in today's dynamic business environment. On the implications of transitioning into a project economy, Eileen explains how PMOs can facilitate successful project delivery while ensuring benefits realisation. Through the lens of optimism bias, we explore how PMOs can serve as guardians of professional judgment, challenging assumptions and promoting evidence-based decision-making. The conversation extends to the realm of integrated PMO models within government settings, as Richard references recent UK public sector project failures and the indispensable role of senior management support, in enhancing PMO effectiveness. Eileen shares profound insights into the emergence of PMO directors at Board level, highlighting their pivotal role in strategic project prioritisation and resource allocation. Finishing the episode, Richard and Eileen discuss the imperative for PMO directors to strike a delicate balance between project demands and business-as-usual operations. Listen in to gain invaluable insights and elevate your proficiency in modern project management practices. LINKS: 🔗 Connect with Eileen: linkedin.com/in/ejroden 📝 Find out more about how a House of PMO Essentials certification can help you advance your career: apmg-international.com/product/house-pmo-essentials 🌐 House of PMO: houseofpmo.com 🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

In this episode, Richard Pharro, CEO of APMG International, welcomes Liz Herman, elected Vice President of the Society for Technical Communication and a Senior Manager in knowledge content training with Accenture Federal Services. Richard and Liz discuss the impact of artificial intelligence (AI) on technical communicators and how the Society is leveraging support to its members throughout shifts in technology. Liz advocates for the importance of human collaboration with AI, referring to technical writers as "co-pilots" and emphasising the need for creative thinking skills, particularly those demonstrated by individuals with backgrounds in English, literature, or philosophy. The discussion extends to how the Society is supporting members' professional development, especially amid emerging trends and challenges like remote work. Liz mentions the importance of in-person conferences, providing a platform for members to connect, share insights, and discuss challenges faced amongst members. Touching on the Society's 70th anniversary, Liz further expresses a focus on sustainability and stability for the organization. Richard and Liz further discuss the challenges faced during the COVID-19 pandemic, with Liz accentuating the need for ongoing support to help members navigate remote and hybrid work environments. Richard suggests that like the dotcom boom, there will likely be shakeout of the AI industry, “…It's not going to replace us any more than the high streets or the shopping malls weren't replaced overnight by online shopping”. As the podcast concludes, Liz reflects on the Society's role in fostering a sense of solidarity among technical communicators, championing the importance of human connections, and expressing optimism for the Society's future. Join Richard and Liz on this compelling journey through the evolving realm of technical communication and the delicate balance between human ingenuity and artificial intelligence. LINKS: 🔗 Connect with Liz: linkedin.com/in/lizhermanphd 📝 Find out more about how a CPTC certification can help you advance your career: apmg-international.com/product/cptc 🌐 Society for Technical Communication: stc.org 🌐 Find out more about APMG certifications: apmg-international.com

In this episode, Richard Pharro, CEO of APMG International, speaks to thought leaders Melanie Franklin and Andrew Craddock as they delve into the evolution of Agile Project Management, discussing its impact on businesses and the broader context of cultural transformation. Melanie Franklin, a seasoned expert in Change Management, and Andrew Craddock, a prominent figure in Agile methodologies, share their extensive experience, offering valuable advice and guidance for organisations navigating the complexities of delivering projects and fostering agility. From the origins of Agile to its expansion beyond IT into various business domains, this conversation delves into the core concepts and principles behind Agile methodologies. Explore the importance of cultural change, the significance of Agile certifications, and the crucial role of collaboration and communication within teams implementing Agile frameworks. Furthermore, gain insights into the integration of Scrum teams in non-software development projects, the impact of AI on Agile Change Management, and the evolving roles of individuals and teams in an AI-driven work environment. Discover how Agile and Change Management converge to drive innovation and how they intertwine with emerging technologies like artificial intelligence, reshaping the future of work and organisational dynamics. Tune in for a compelling discussion that offers actionable insights, expert advice, and a glimpse into the future of Agile methodologies, Change Management, and the transformative impact they hold for businesses worldwide. LINKS: 🔗 Connect with Melanie: linkedin.com/in/melaniefranklin1 🔗 Connect with Andrew: linkedin.com/in/andrew-craddock-6112bb 🌐 Agile Business Consortium: agilebusiness.org 🌐 Agile Change Management: agilechangemanagement.co.uk 🌐 Find out more about APMG Project and Programme certifications: apmg-international.com/category/project-programme-portfolio