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Send us Fan Mail Lyn Skarmeas, VP and chief strategy and growth officer at Care Dimensions, joins Tony Kudner to talk about leading hospice growth teams. The conversation covers setting expectations before you enforce them, using CRM data to develop liaisons rather than police them, and why growth is never the sales team’s job alone.

Send us Fan Mail Tony sits down with Transcend colleagues Courtney Penn and Stephanie Johnston for a field report on what the GRO™ Assessment is surfacing across hospice and home-based care organizations this year, from the shift toward data-driven growth to why meaningful differentiation still eludes so many providers.

Send us Fan Mail When grieving families leave one-star reviews, what’s really driving it? In this episode of Transcending Home Care, Tony sits down with Yelena Zatulovsky (VP of patient experience, AccentCare) and Jordan Dockery (manager of digital strategy, Transcend) to unpack the clinical reality behind negative hospice reviews – and the practical strategies for responding to them with empathy, compliance and care.

Send us Fan Mail Tony and Courtney Penn explore why AI adoption in home-based care hinges not on the technology itself, but on how organizations support the people who use it – especially the seasoned clinicians and admissions staff who carry decades of institutional knowledge.

Send us Fan Mail AI isn’t coming to home-based care. It’s already here and accelerating. In this episode, Tony sits down with JJ Ram, CTO and co-founder of Claim Health, to explore how AI is evolving from tool to autonomous operator and what that means for hospice and home health leaders.

Send us Fan Mail Tony sits down with Charles McDonough, CEO of Delaware Hospice, to unpack real-world takeaways from Home Care 100 – what mattered beyond the stage; what operators are actually struggling with; and how collaboration, people and practical AI use will shape the future of care at home.

Send us Fan Mail What happens when marketing incentives, pressure and poor training cross the compliance line? Nothing good. In this episode, Tony Kudner is joined by healthcare attorney Kate Proctor to unpack real-world “horror stories” where hospice marketing practices triggered False Claims Act risk – and how leaders can avoid the same mistakes.

Send us Fan Mail In this episode, Tony sits down with Chris Smith, long-time hospice operator and new CEO of Affinity Hospice, to unpack what really moves the needle in hospice growth. They explore alignment between sales, clinical and operations; the role of the Four Disciplines of Execution; and why focusing on leading indicators matters more than chasing lag metrics. An essential conversation for leaders navigating today’s complex post-acute environment.

Send us Fan Mail A focused, candid breakdown of the five questions that will define growth in hospice and home-based care in 2026. Tony Kudner shares Transcend’s data-backed insights, field lessons and uncomfortable truths leaders must face to build sustainable growth next year.

Send us Fan Mail Tony Kudner sits down with Carl Brodarick, SVP of hospice development at AccentCare, to discuss the critical role of hiring the right liaisons for sustainable growth. Carl shares lessons from decades of experience, including red flags in interviews, what traits set top performers apart, and why trust and problem solving matter more than dropping off donuts.

Send us Fan Mail Tony Kudner sits down with compliance expert Carrie Cooley of Weatherbee Resources to unpack the HOPE tool and what it means for hospice admissions, operations and patient care.

Send us Fan Mail Mergers and acquisitions in home-based care don’t end when the deal closes – true success depends on what happens next. Emily Kraeter, SVP of human resources for national home care company TheKey, joins Tony Kudner to share practical strategies for supporting staff, building trust, and integrating cultures during post-acquisition transitions.

Send us Fan Mail Hospice admissions often feel chaotic, but they don’t have to be. In this episode, Tony Kudner and Courtney Penn break down the six key areas to improve intake; streamline care; and deliver timely, compassionate service.

Send us Fan Mail In this Transcending Home Care podcast, Tony Kudner discusses the growing role of Gen Z and Millennial caregivers with Jordan Dockery, who shares her personal experience caregiving for her partner’s uncle. The conversation highlights the challenges faced, resources utilized, and the importance of online tools in caregiving. Key statistics and recommendations from Transcend’s insights report are also discussed.

Send us Fan Mail In this episode of Transcending Home Care, host Tony Kudner, chief strategy officer at Transcend Strategy Group, delves into the importance of a growth mindset for community home-based care providers. Featuring insights from Patricia McDaniel, vice president of business development at NorthStar Care Community, the discussion covers the necessity of intentional strategic growth, the importance of quick response to patient referrals, and fostering healthy internal tensions to improve performance. Patricia also shares personal anecdotes and emphasizes the significance of hiring and developing the right leaders to drive growth.