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In this episode, host Dave Thompson welcomes longtime friend Susanne Evens, founder of AAA Translation in Saint Louis, Missouri. Susanne shares her journey from Germany to building a global translation and interpreting business operating across every continent. She explains that translation goes beyond words, encompassing cultural nuances critical in legal, medical, and manufacturing sectors. Susanne discusses her worldwide network of professional translators, the $60 billion industry, and her company's recognition as a Top 100 Small Business by the U.S. Chamber of Commerce. She also addresses AI's role in translation, emphasizing that human expertise remains irreplaceable for complex, sensitive documents. Susanne Evens: 'It's a matter of life and death if it's not done right, and people can get hurt. We've seen these lawsuits that have been happening from improper translations.' https://www.aaatranslation.com/ LinkedIn: https://www.linkedin.com/in/sevens/   Podcast Introduction (00:00:16) The show "Beyond Clean with Ace" is introduced, highlighting its focus on personal and professional growth beyond just cleaning topics. Guest Introduction: Susanne Evans (00:01:02) Host Dave Thompson introduces the episode's guest, Susanne Evans from Saint Louis, and mentions their long-standing personal connection. Susanne's Business: Global Translation (00:03:23) Susanne describes her business, which offers foreign language translation and global consulting services on every continent except Antarctica. The Origin of the Business (00:05:14) Susanne explains how she got into translation, starting with her first job at Hewlett-Packard in Germany and later starting her business. Global Team and Client Relationships (00:06:49) Discussion on how Susanne manages her global team of translators, who are independent contractors, and maintains long-term client relationships. Finding New Translators and Clients (00:08:16) Susanne explains how she vets new translators from daily resume submissions and acquires new clients through referrals. Translation vs. Interpreting (00:12:46) The conversation shifts to the differences between translation (75% of the business) and interpreting (25%), which require different skill sets. The Importance of Professional Interpreters (00:15:01) Susanne emphasizes that being bilingual is not enough; trained, professional interpreters are crucial, especially in medical and legal fields. Language Nuances and Dialects (00:16:48) The complexities of language, such as the many dialects of Spanish, are discussed, highlighting the need for context-specific translation. Top 100 Small Businesses Award (00:19:23) Susanne shares her excitement about her company being named one of the top 100 small businesses in America by the US Chamber. Future of the Business and Retirement (00:22:39) Susanne reflects on her business's future and the challenges of planning for eventual retirement while loving her work. The Impact of AI on Translation (00:24:50) The role of AI is discussed as a helpful tool, but Susanne stresses it cannot replace human expertise for complex projects. The Story Behind the Company Name (00:29:58) Susanne reveals that "AAA Translation" was named to be listed first in the Yellow Pages when the business started. Most Translated Languages (00:30:49) Susanne identifies Spanish and Canadian French as the most frequently requested languages for translation projects like employee manuals and food labels. Final Takeaway: The Importance of Professionals (00:33:01) Susanne's key message is that professional, trained translators and interpreters are essential, as improper translation can have serious consequences.   OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/   SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

In this conversation, Madison McEnroe and I dive deep into the science, benefits, and practical applications of probiotic cleaning technology—a revolutionary approach that’s changing how we think about cleanliness, sustainability, and health in facilities of all kinds. Cleaners That Keep on Cleaning? Imagine spraying a surface, wiping it down, and having a microscopic army of "good bacteria" stay behind to keep cleaning for up to 14 days. That's what probiotics do! Madison compared them to little Pac-Man characters, constantly eating away at dirt and odor-causing grime long after you've put the cloth away. It’s like having a free employee working 24/7. What Does "Bio-Based" Actually Mean? We hear terms like "natural" and "organic" all the time, but Madison broke it down beautifully. Bio-based means the ingredients come directly from the earth—plants, trees, and other biological materials—not from synthetic, lab-made chemicals. It’s about harnessing nature's power in a scientifically proven way. Safety You Can Trust. One of the biggest takeaways was the safety profile. These products score a "000" on the health and safety scale. That means they're non-toxic to us, safe for aquatic life, and friendly to the environment. They're even used in over 500 hospitals, which speaks volumes about their safety and effectiveness. The End of Endless Scrubbing? We talked about those impossible-to-clean areas like grout and deep carpet stains. Because probiotics are living organisms, they can penetrate deep into porous surfaces and break down soils that traditional cleaners can't even reach. The idea of lightening grout stains over time without harsh chemicals is a total game-changer. Genesan Chemicals - https://www.cleaneasier.com/ GEM Supply & Genesan - https://catalog.gemsupply.net/CatalogSearch.aspx?Value=genesan   OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/   SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

In this episode of Beyond Clean with ACE, host Dave Thompson welcomes David Greene, CEO of Rediscover Clean and the Rock Star Leadership Academy, for an insightful discussion on employee engagement in the commercial cleaning industry. Greene emphasizes that engaged employees are a company's greatest competitive advantage, outperforming any technology investment. The conversation explores common leadership pitfalls, the importance of empathy, and the value of meaningful recognition over superficial perks. Leaders are encouraged to balance kindness with accountability, listen actively, and invest in their people to drive performance, customer satisfaction, and lasting organizational success. https://www.rediscoverclean.com/   The Power of Engaged Employees (00:02:54) Engaged employees are described as the most inexpensive and effective productivity tool, surpassing technology and software in boosting performance. Common Leadership Mistakes (00:03:58) Leaders often focus on software and spreadsheets instead of building culture, leading to employees leaving leadership, not the company. The Impact on Customers (00:04:48) Happy and engaged employees directly create a positive experience for customers, whether in hotels or hospitals, leading to customer loyalty. The Emotional Side of Leadership (00:05:22) Leaders must be aware of employees' personal emotions, as they directly drive performance and overall company success. How to Improve Engagement (00:06:43) True engagement isn't about pizza parties; it's about small, meaningful actions like listening, recognition, and removing roadblocks for employees. Learning from Top Organizations (00:08:25) Examples from Ritz-Carlton and Cleveland Clinic show the value of listening to employees and involving them in relevant decisions. Kindness and Accountability (00:10:03) Effective leadership combines kindness (showing you care) with accountability (maintaining high standards) and explaining the "why" behind decisions. The Emotional Bank Account (00:11:28) Leaders should make regular "deposits" of positive interactions with employees, so "withdrawals" during tough conversations are less impactful. Leading Across Generations (00:12:41) The hosts discuss the challenge of managing and communicating effectively with the five different generations present in the cleaning industry workforce. Final Advice for Leaders (00:13:50) Leaders should stop chasing new apps and systems and instead invest in their people to build a strong, performance-driven culture. OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/   SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning   employee engagement, leadership, workplace culture, organizational success, kindness, accountability, emotional aspects, commercial cleaning industry, personal growth, professional growth, Academy of Cleaning Excellence, podcast, Beyond Clean with ace, productivity, engaged employees, customer satisfaction, training sessions, emotional awareness, leadership pitfalls, meaningful actions, employee recognition, trust, goodwill, emotional bank account, generational diversity, effective communication, mentorship, Rediscover Clean, Rock Star Leadership Academy, employee education, development, positive experiences, empathy in leadership, workplace challenges, decision-making processes, competitive advantage.

In this episode of Beyond Clean with Ace, host Dave Thompson speaks with Rashelle and Mark, a husband-and-wife instructor team specializing in trauma and crime scene cleanup. They discuss the physical, psychological, and safety challenges of this demanding field, emphasizing that TV portrayals often mislead people about the reality of the work. The conversation covers their upcoming classroom-based course in Orlando, which addresses safety protocols, industry standards, client communication, and equipment. The class welcomes cleaning professionals of all backgrounds, from carpet cleaners to restoration contractors, and helps attendees determine whether this specialized field is right for them. https://events.humanitix.com/iicrc-trauma-and-crime-scene-technician-tcst-orlando-9-29-and-30-26 'Mark', '00:13:43', 'I remember early in my career that I got called out to clean up a situation where a lady put her hand out to steady herself, went through the window, and almost bled out on the floor.' 'Dave Thompson', '00:15:34', 'I went into the basement, it was so bad I went and got an oxygen tank from the rental store, went in and found two dead bodies.' 'Rashelle', '00:12:18', 'We have opportunities to make really inappropriate and bad choices, and it really comes down to you, within yourself, do the right thing.'   OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/   SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

In this episode of Beyond Clean with Ace, host Dave Thompson speaks with Edwin Eaton, owner of I Pro Building Services and creator of Cinch Janitorial Software. Edwin shares how his experience running a commercial cleaning company in rural Washington inspired him to build software specifically designed for the industry. They discuss Cinch's key features, including bidding calculators, scope-of-work templates, CRM, inspections, geofencing, payroll reporting, and an AI assistant. Dave also highlights a special offer that combines his Academy of Cleaning Excellence bidding classes with an extended free trial and a discount on Cinch. To get this offer, use code: GEM26 https://cleancinch.com/ or attend a Bidding for Profit class. https://collections.humanitix.com/bidding-and-marketing-cleaning-contracts-for-profit   Cinch Janitorial Software: "00:02:51" Bidding Calculators: "00:06:29" Cinch Leads: "00:08:01" Geofencing: "00:09:10" Synch IQ: "00:09:45" QuickBooks: "00:11:25" 15-Day Free Trial of Cinch: "00:14:01" 50% Discount on First Two Months: "00:14:01"   OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/   SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

In this podcast episode, streamed live from the NFMT East show floor in Charlotte, host Dave Thompson is joined by industry veterans David Green and Ken Horton to discuss the fundamentals of cleaning, emphasizing that effective cleaning is about people, training, and proper processes—not just products or equipment. They explore challenges in maintaining modern flooring like luxury vinyl and polished concrete, highlight common mistakes, and stress the importance of using the right tools. The conversation also covers the critical roles of training, ongoing maintenance, and the human element in achieving safe, healthy, and effective cleaning results, even as technologies like autonomous scrubbers become more prevalent.     Tools and Equipment "Rotary Scrubber": "00:07:22" "Cylindrical Brush": "00:07:26" "Red Pad": "00:08:34" "Diamond Impregnated Pads": "00:10:09" "Microfiber Pads": "00:12:24" Websites and Companies "Mannington Mills": "00:12:32" "Kahoot": "00:26:27" Concepts and Techniques "Luxury Vinyl Plank (LVP)": "00:06:25" "Luxury Vinyl Tile (LVT)": "00:06:25" "Polished Concrete": "00:08:18" "Acrylic Floor Finish": "00:15:06" "Autonomous Robotic Auto Scrubbers": "00:19:07" "Facility Health": "00:24:27" "Healthy Cleaning": "00:25:10" Notable Quotes "A building that is clean does not mean that it is healthy.": "00:24:38" "If you focus on health first, everything else will follow.": "00:25:01" Training and Education "Validation of Training": "00:25:21" "Behavioral Change": "00:32:27" Industry Discussion "Importance of training and investing in people in the cleaning industry": "00:02:43" OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning cleaning industry, podcast, cleaning definition, labor costs, training in cleaning, luxury vinyl flooring, polished concrete, cleaning practices, cleaning methods, cleaning tools, cleaning budgets, cleaning mistakes, flooring materials, LV flooring, concrete cleaning, maintenance, auto scrubbers, squeegee blade, autonomous cleaning machines, facility health, cleaning chemicals, safety in cleaning, training programs, employee retention, interactive training, cleaning techniques, health risks, cleaning equipment, generational differences in workforce, cleaning processes, proper maintenance, cleaning outcomes, cleaning education, cleaning tools and techniques, effective cleaning, cleaning industry challenges, workforce training, cleaning strategies.

Autumn Ryan is the founder of SoRite and has over 24 years of experience in the cleaning industry. After earning her degree in advertising, she established her own cleaning business just one week after graduation, gaining expertise in residential, corporate, construction, and government cleaning contracts. Identifying gaps in cleaning safety and product innovation, Autumn led a six-year research effort with chemists to develop a patented disinfectant wipe featuring one of the fastest kill times available. Her company’s products are EPA-registered and designed to address both efficacy and safety concerns for professional cleaners. Autumn is recognized for her practical industry knowledge and her commitment to advancing cleaning standards through education, innovation, and transparency.   https://sorite.com/ Connect with Autumn on LinkedIn: linkedin.com/in/autumn-ryan   Follow on Facebook: https://www.facebook.com/people/SoriteWorks/61579015162157/   The key moments in this episode are: 00:00:00 - Launching a Cleaning Career with a Degree in Advertising 00:02:30 - Diverse Cleaning Industry Experience and the Call for Change 00:06:00 - Innovation in Cleaning Chemicals and Development of SoRite 00:11:30 - Pillars of SoRite: Innovation, Education, Truth, and Trust 00:13:30 - The Importance of Proper Chemical Use and Adhering to Dwell Times 00:14:36 - Understanding Cleaning vs. Sanitizing vs. Disinfecting 00:17:26 - Introducing SoRite’s Fast-Acting Disinfectant Wipes 00:20:06 - The Role of ATP Testing and Worker Safety in Cleaning 00:23:25 - Evolution and Challenges in the Cleaning Industry 00:26:06 - Practical Cleaning Challenges: Rinsing and Effective Use of Disinfectant Wipes 00:28:56 - Overcoming Challenges and Family Support in the Cleaning Industry 00:30:56 - Passion for Cleaning and Problem Solving Drives Innovation 00:32:10 - Personal Background and Authentic Connections 00:33:01 - Solo Adventures and Spiritual Growth for Balance 00:34:42 - Commitment to Sustainable Innovation and Future Generations   OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

Ever caught yourself believing that “no-maintenance” floors actually exist, or that all microfiber pads are pretty much the same? Or maybe you’ve heard that adding more floor finish is always the safest bet for busy commercial spaces? We bust these myths wide open with what really works for keeping your floors clean, safe, and looking sharp—stick around, you’ll want to hear the truth behind the hype! Jim Toth Jr. has spent over four decades in the commercial cleaning and floor care industry, with roles ranging from janitorial distribution company owner to consultant for leading flooring manufacturers. His experience covers a wide range of responsibilities, including floor maintenance, product distribution, and developing effective cleaning protocols. Jim currently serves on the team at Mannington Commercial, where he contributes his expertise to improving floor care strategies and bridging the gap between manufacturers and facility maintenance teams. His background gives him a comprehensive understanding of both the technical and practical aspects of commercial floor care, making him a knowledgeable resource for facility managers and cleaning professionals. You can reach Jim at: [email protected]   The key moments in this episode are: 00:00:00 - The Shift from VCT to Luxury Vinyl Tile in Commercial Flooring 00:02:00 - Jim Toth Jr.’s Journey in Janitorial and Floor Care Industry 00:06:00 - Mannington’s Family-Owned Legacy and Flooring Product Evolution 00:10:00 - Understanding Luxury Vinyl and Synthetic Floor Types 00:13:00 - Factory-Applied Wear Layers vs. Traditional Floor Finishes 00:15:22 - Understanding Wear Layers and Product Durability in Flooring 00:17:03 - The Role of Protective Layers and Print Films in Vinyl Flooring Quality 00:20:07 - Maintenance Best Practices and Impact of Environmental Factors on Flooring 00:23:12 - Recommended Use of Felt Glides to Prevent Floor Damage 00:28:44 - Appropriate Cleaning Tools and Techniques for Luxury Vinyl Flooring 00:29:27 - Challenges of Traditional Floor Pads and Soil Entrapment 00:30:54 - Cost-Benefit Analysis of LVT vs VCT Flooring Maintenance 00:34:29 - Universal Maintenance Instructions for Multi-Floor Facilities 00:36:12 - Advantages of Microfiber Pads for Floor Maintenance 00:41:59 - Microfiber Pad Features and Practical Usage Tips 00:44:00 - Benefits and Performance of Microfiber Pads in Floor Maintenance 00:46:30 - Challenges and Considerations of Using Brushes on Flooring 00:50:00 - Risks of Abrasive Resin-Coated Pads on Floor Coatings 00:52:30 - Real-World Flooring Mistakes and Proper Maintenance Techniques 00:54:30 - Importance of Education in Luxury Vinyl Floor Care

If you’re dreaming about turning your cleaning hustle into a powerhouse, building trust with clients, gaining the right certifications, and empowering your community along the way, Juan is breaking down exactly how you can make it happen (without getting stuck in the “mom and pop” loop). Let’s get into how you can pull this off, too! Juan Jaramillo is the owner and co-founder of Bright Corners Building Cleaning Solutions, headquartered in Ocala, Florida. He immigrated from Medellin, Colombia, to the United States in 1993 and has been a resident of Florida since then. In 2011, Juan launched his cleaning company, initially focusing on residential services before successfully transitioning to commercial accounts. Under his leadership, Bright Corners has expanded its operations to multiple states across the Southeast. Juan’s company is primarily staffed by Latino workers, reflecting his commitment to empowering the Latino community within the industry. His experience includes building business systems from the ground up, securing industry certifications, and managing the challenges of scaling a commercial cleaning operation. Juan is recognized for his hands-on management style and practical knowledge gained through years of industry experience. The key moments in this episode are: 00:00:00 - Launching a Family-Founded Cleaning Business 00:04:00 - Overcoming Early Challenges in Commercial Cleaning 00:06:00 - Expanding Beyond Local Roots to Multi-State Success 00:11:00 - Transitioning from Residential to Commercial Cleaning for Stability 00:14:30 - Embracing Authenticity and Diversity in the Cleaning Industry 00:15:29 - Building Trust and Brand Identity Through Authentic Connections 00:18:11 - Differentiating a Cleaning Business with Certifications and Safety 00:20:04 - Managing a Growing Multistate Cleaning Operation 00:22:51 - Finding and Serving a Profitable Niche in Medical Cleaning 00:27:06 - Overcoming Early Language Barriers and Empowering Latino Entrepreneurs 00:30:40 - Building Connections and Expanding Horizons in Business 00:31:28 - Personal Background and Roots: Juan Jaramillo’s Colombian Heritage 00:32:02 - Prioritizing Personal Growth and Family Time in 2026 00:33:50 - Embracing Family and Cultural Connections Through Travel 00:34:40 - Community Support and Invitation for Engagement   OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

Discover why IICRC certification is a game-changer for restoration contractors looking to boost credibility and win more jobs. Unlock the key benefits of taking a water restoration technician class that can sharpen your skills and improve job efficiency. Explore how an applied microbial remediation technician course can deepen your understanding of tackling tough mold issues safely and effectively. Learn the critical connections between mold remediation and category three water damage that every contractor should know to protect clients and themselves. Experience the power of hands-on training in mold and water restoration to build confidence and master real-world restoration challenges. Register Now for Early Bird specials by following this link: https://collections.humanitix.com/iicrc-certification-continuing-education-credit-classes-hands-on My special guest is Rachel Adams. Rachel Adams truly lives and breathes restoration, bringing years of hands-on expertise to both disaster zones and the training room. She’s worked everywhere from freezing midwestern winters to the heat and humidity of post-hurricane environments, so she knows what it’s like to face unpredictable challenges on the job. As an IICRC-approved instructor, Rachel is dedicated to helping contractors master the latest standards and practical skills needed for effective water and mold remediation. Her teaching style is down-to-earth and focused on making complicated concepts easy to understand, whether it’s setting up containment barriers or interpreting psychrometric data. Rachel’s commitment to clear, thorough training means she’s not just about passing tests—she’s all about helping people build confidence and competence, so they’re ready to take on tough restoration projects with the right tools and know-how.   The key moments in this episode are: 00:00:00 - Introduction to IICRC and Guest Rachel Adams 00:01:23 - Understanding IICRC and Its Industry Importance 00:03:21 - Overview of Water Restoration Technician (WRT) Course 00:08:19 - Applied Microbial Remediation Technician (AMRT) Course Explained 00:10:12 - Certification Process, Prerequisites, and Exam Costs 00:14:05 - Mold Certification Options and Industry Course Comparisons 00:15:14 - Understanding Mold Remediation vs. Mold Cleaning 00:16:22 - Importance of Airflow and Negative Pressure in Mold Remediation 00:18:51 - Upcoming Mold and Water Restoration Training Dates and Locations 00:20:36 - Hands-On Training Experience and Practical Advice for Attendees

Have you heard that you need tons of expensive equipment to get started? Or maybe only big companies can get IICRC-certified. How about this one? Professional carpet cleaning is basically just fancy vacuuming. If you think these are true, what you find out might just flip your plans upside down. When you want to register for Shawn's class, follow this link: https://collections.humanitix.com/iicrc-certification-continuing-education-credit-classes-hands-on   My special guest is Shawn Bisaillon. Shawn Bisaillon is a true veteran in the world of carpet cleaning, blending family tradition with years of hands-on expertise. With more than 30 years in the business and 25 years spent teaching, Shawn has seen every carpet challenge imaginable and knows how to tackle them all. He’s passionate about sharing his knowledge, breaking down complex concepts into relatable, easy-to-understand lessons that stick. Whether it’s IICRC certification classes or hands-on demos, Shawn’s approach is all about making learning approachable—mixing real-world stories, a bit of humor, and practical tips. From high-traffic commercial spaces to tricky residential jobs, Shawn’s background covers it all, and his genuine enthusiasm for helping others shows every time he steps into a classroom or studio. If you want insight from someone who’s lived and breathed carpet care, Shawn is the guy to watch. The key moments in this episode are: 00:00:00 - Introduction and Fun Approach to Carpet Cleaning Training 00:01:00 - Overview of IICRC Carpet Cleaning Certification Classes 00:02:40 - Importance and Role of IICRC Standards in Carpet Cleaning 00:04:30 - Who Should Attend the Carpet Cleaning Certification and Why It Matters 00:08:30 - Equipment, Product Knowledge, and Continuing Education Opportunities 00:13:40 - Challenges of Restoring Heavily Soiled Carpets and Pet Stain Removal 00:14:26 - Importance of Daily Carpet Care and Customer Education 00:16:25 - Strategies for Effective Carpet Maintenance and Restoration Techniques 00:17:49 - Qualifying Customers and Understanding Cleaning Science 00:18:42 - Training Opportunities and Industry Support for Carpet Cleaning Professionals

FCT & SMT registration page: https://gemsupply.net/iicrc-certifica... If you’re feeling totally frustrated because after all the hours you’ve spent scrubbing, stripping, and buffing floors or countertops, you’re still running into mystery stains, peeling, or damage you just can’t fix—then you are not alone! Maybe you’ve even tried different waxes, mops, or restoration products, but the results just aren’t matching what you see on YouTube or in the manuals. Or perhaps you’re following “standard” procedures but still end up getting blamed when grout crumbles or a quartz top gets ruined. If you’re sick of guessing, tired of the stress, and worried you’ll lose jobs or even get sued over floor care mistakes, then you are definitely not the only one going through this! My special guest is Robert Falzone. Robert Falzone brings decades of hands-on experience in floor care, stone maintenance, and restoration, making him a go-to expert for technicians looking to level up their skills. With a career that started in his teens and took him from the busy streets of New York City to the unique challenges of Las Vegas, Robert has pretty much seen it all—whether it’s high-end artistic flooring in luxury homes or the everyday bustle of commercial spaces. He’s passionate about sharing practical tips and real-world solutions, especially when it comes to identifying flooring types, choosing the right products, and following the industry standards that keep technicians out of trouble. Robert’s teaching style is all about getting hands-on and making sure you can actually do the work, not just read about it. If you’re into learning from someone who’s been in the trenches, Robert’s the guy you want to hear from. The key moments in this episode are: 00:00:13 - The Versatility Required in Floor Care and Janitorial Work 00:01:05 - Floor Care Technician (FCT) Certification Overview 00:02:15 - Importance of IICRC Standards in Cleaning Certifications 00:05:12 - Detailed Floor Care Techniques and Best Practices 00:11:06 - Stone Masonry and Tile (SMT) Certification vs. Floor Care Technician 00:14:09 - Pre-Inspection and Challenges in House Flipping Floors 00:16:27 - Understanding Countertops: Quartz vs. Natural Stone 00:18:53 - Identifying Hard Surfaces and Restoration Techniques 00:19:50 - Differences Between SMT and FCT Training Classes 00:21:24 - Mentorship and Industry Training Opportunities at Gym Supply   OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

If you’re tired of chasing results that never show up, maybe it’s time to rethink what “effective” commercial floor care really looks like. In this episode, you will be able to: Discover proven commercial cleaning techniques that boost floor cleanliness and save you time. Learn why entryway mats play a crucial role in protecting your floors from dirt and damage. Master simple maintenance tips that keep luxury vinyl flooring looking fresh and lasting longer. Explore how transitioning from VCT to LVT in schools can improve durability and reduce upkeep costs. Discover the benefits of using oscillating machines for faster, more effective floor cleaning. My special guest is Sean DeVore. With decades of experience in the commercial flooring world, Sean DeVore brings a practical, real-world perspective to every conversation about floor care. As a commercial mill representative for Mannington Commercial, Sean’s career has taken him through bustling cities like Chicago and down to the Southeast, working alongside contractors, facility managers, and manufacturers. He’s not just familiar with the latest trends in flooring—he’s been right in the thick of industry changes, from the rise of luxury vinyl tile to the steady shift away from traditional VCT. Sean is known for breaking down technical details into everyday language, making it easier for anyone to understand the “why” behind proper maintenance and product choices. Whether it’s keeping high-traffic school hallways clean or understanding what makes a floor last, Sean’s got the kind of experience that turns challenges into straightforward solutions. Learn more by contacting Sean directly: [email protected] MANNINGTON COMMERCIAL: https://www.manningtoncommercial.com/   The key moments in this episode are: 00:00:00 - Essential Floor Maintenance Steps for Commercial Cleaning 00:05:00 - The Decline of VCT and Rise of LVT/LVP Flooring 00:08:50 - Growing Trends and Variations in Synthetic Flooring Options 00:10:40 - Advanced Manufacturing and Durable Wear Layers in LVT Flooring 00:14:30 - Educating Maintenance Staff on New Flooring Care Practices 00:15:45 - Optimizing School Custodial Efficiency with Better Tools 00:19:21 - Clarifying Floor Maintenance: Pads vs. Brushes for LVT Flooring 00:22:14 - Selecting Efficient Floor Cleaning Machines for Modern School Facilities 00:24:40 - Best Practices for Pad Usage and Maintenance in Floor Cleaning 00:25:55 - Rubber Flooring Care: Break-In Procedures and Proper Chemical Use 00:28:58 - Challenges and Misconceptions in LVT Floor Finishes and Maintenance 00:30:30 - Real-World Floor Cleaning Troubleshooting and Effective Solutions 00:32:43 - Importance of Walk-Off Mats and Sand Control in Floor Longevity 00:37:19 - The Role of Management and Training in Effective Floor Maintenance 00:40:33 - Industry Trends and Product Innovations in Flooring for 2026 00:42:21 - Challenges and Growth in Epoxy Floor Installations 00:43:23 - Polished Concrete Versus Traditional Flooring Options 00:43:47 - Personal Projects and Approaching Retirement Reflections 00:44:55 - Importance of Manufacturer Support for Flooring Care 00:45:37 - Closing Remarks and Encouragement for a Positive Flooring Journey OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning

What if the biggest thing holding your company back isn’t your strategy, your tech stack, or even your people—but a simple four-sentence exercise that almost every leadership team gets wrong? We uncovered a pattern that could change how you think about growth, culture, and AI—and it’s probably not what you expect. Want to know the one leadership blind spot that could be costing you results (and why it’s the first thing we fix before implementing anything new)? Stick around, because this might flip your approach to performance on its head. In this episode, you will be able to: Discover how building a performance-driven company culture can unlock untapped potential and accelerate your team's success. Explore ways to implement AI in organizational operations that transform efficiency without overwhelming your workforce. Master strategies for successful mergers and acquisitions that ensure smooth transitions and maximize value. Uncover proven tactics for expanding into new markets that drive sustainable business growth and competitive advantage. Enhance internal communication to boost team alignment and create a more connected, productive workplace. My special guest is Mickey Andersen. Mickey Andersen brings a refreshing, real-world approach to company growth and culture. With a rich background working with businesses ranging from $20 million to $300 million, Mickey has tackled everything from marketing to mergers and acquisitions, and even transforming internal teams. After spending years in the trenches of a major consulting and BPO firm, Mickey has seen firsthand how success isn’t just about strategy or numbers—it’s about getting people truly aligned and communicating clearly. Mickey’s knack for pinpointing where companies get stuck, especially when it comes to leadership and internal communication, makes him a go-to for organizations aiming to turn culture into a competitive advantage. Whether working with cleaning organizations or tech-driven teams, Mickey’s down-to-earth style and experience in building performance-driven systems help leaders cut through the noise and get everyone rowing in the same direction. Get more information from Mickey via her website: https://loyaltyops.com/ Connect with Mickey via email: [email protected] The key moments in this episode are: 00:00:00 - Introduction to Organizational Growth and People Challenges 00:02:24 - Mickey Andersen’s Career Journey and Consulting Experience 00:04:50 - Evolving From Marketing to Organizational Performance Systems 00:07:30 - Leadership Alignment as the Foundation of Company Culture 00:12:00 - Operationalizing Core Values with Clear Communication and Behaviors 00:14:09 - Aligning Leadership Behaviors for Effective Internal Communication 00:15:27 - Defining Core Values and Behaviors to Drive Teamwork 00:18:24 - Mission Command and Empowering Decision-Making in Organizations 00:23:21 - The Critical Role of People Alignment Before AI Integration 00:26:30 - The User-Dependent Nature of AI and Its Impact on Culture 00:28:10 - Embracing AI to Enhance Workplace Efficiency 00:30:10 - Building a Performance-Driven Company Culture 00:32:12 - Leveraging Resources and Tools for AI Readiness 00:34:14 - Personal Stories and Work-Life Balance Insights 00:36:37 - Future Growth and Strategic Partnerships

Do you wish your phone would ring off the hook with local customers who actually want your cleaning services? Imagine being the go-to business everyone in your neighborhood trusts for sparkling homes and raving five-star reviews. I’ve got a super simple DIY path that can get you on Google’s radar, boost your reputation, and fill your calendar—all without blowing hours or cash on a marketing “guru.” Stick around, because I’m about to break down exactly how you can make your cleaning business the obvious choice for folks nearby, and why a little niche focus might just be your secret sauce. In this episode, you will be able to: Discover how setting up a Google Business Profile can instantly boost your cleaning service’s local visibility and attract more customers. Uncover the secret to getting glowing Google reviews that turn curious locals into loyal clients for your cleaning business. Learn why Local Services Ads might be the game-changer your cleaning company needs to dominate your local market. Explore marketing strategies tailored specifically for home service businesses that drive steady leads and keep your schedule full. Understand the power of niche targeting in cleaning business marketing to stand out from the crowd and attract the right customers. Gabe Bustos is one of the Founders of Hector Home Services Marketing, a no-BS lead generation agency built to help home service businesses book more jobs, take control of their marketing, and grow with confidence.  Before starting Hector, Gabe had run three businesses of his own and watched them all fail for one common reason: poor marketing. You can have great services, but if you can’t reliably generate sales, it’s over. That lesson lit a fire, and he became obsessed with mastering digital marketing strategies that deliver consistent ROI. Today, Gabe and the Hector team help home service contractors grow through local SEO and digital advertising, bringing in the highest-quality leads at the lowest possible cost — so they can get back to doing what they do best: providing amazing service and keeping local communities safe and happy. Visit Hector Home Services Marketing here. Email for Gabe: [email protected]   The key moments in this episode are: 00:00:00 - Efficient Local Service Ads Setup for Cleaning Businesses 00:03:13 - Introduction to Home Service Marketing with Gabe Bustos 00:05:41 - Optimizing Your Google Business Profile for Local Cleaning Services 00:09:20 - The Critical Role of Google Reviews in Attracting Local Cleaning Clients 00:11:38 - Utilizing QR Codes and In-Person Requests to Boost Review Collection 00:12:48 - Effective Strategies to Request Customer Reviews 00:14:45 - Leveraging Google Local Service Ads for Lead Generation 00:15:35 - Optimizing Google Business Profiles for Local Visibility 00:18:26 - Time Investment and Cost to Build a Google Marketing Foundation 00:20:23 - When to Hire Marketing Experts and Budget Considerations 00:24:19 - Preparing Infrastructure for Effective Cleaning Business Marketing 00:25:30 - Importance of Prompt Lead Response in Local Cleaning Services 00:27:34 - Prioritizing Google for Local Cleaning Business Marketing 00:31:35 - Targeting Ideal Cleaning Customers and Crafting Effective Ads 00:36:36 - Merging Commercial and Residential Cleaning Markets Through Strategic Marketing 00:37:50 - The Importance of Niche Focus in Cleaning Businesses 00:40:07 - Challenges and Standards in Short-Term Rental Cleaning 00:41:52 - Cultural Perspectives on Retirement and Asset Management in Argentina 00:45:36 - Personal Travel Experiences and Language Barriers 00:48:58 - Upcoming Life Changes and Future Plans 00:50:32 - Pre-Order Details for "Janitor Katt" Ebook Launch 00:50:57 - Accessing Podcast Resources and Show Notes 00:51:11 - Planning Future Podcast Episodes with Gabe Bustos 00:51:48 - New Year Marketing Energy and Audience Engagement 00:52:04 - Closing Remarks and Audience Appreciation   OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning