Advertise on podcast: 10 Minute Beauty Business Podcast with Lexi Lomax

I’m still coming down from birthday week (mini golf tournament, a getaway with my husband, and a salon team that spoiled me rotten), and now I’m ready to get back to work. Last week I stopped mid-recording to write myself a note: we need to talk about how to plan your CEO year, and what it actually looks like to run your salon like a CEO instead of just reacting to whatever comes at you. Today I’m breaking down what’s on the scenes versus behind the scenes for a salon owner, and the four things I want you to block on your calendar before 2027 starts. If your CEO day is the first thing to get canceled when things get busy, this one is for you. In this episode: The on-the-scenes vs. behind-the-scenes framework, and why the 90% nobody sees is where your business actually gets builtWhat CEO work really looks like: reviewing your numbers every quarter, planning marketing months ahead, and developing your team instead of just managing themThe four things to block on your calendar: a weekly CEO hour, a monthly half or full day, a quarterly planning event, and real time off that’s already scheduled and protectedWhy you have to build the net before you leap, and why a plan beats manifesting The Monday Club:The community and core curriculum that gives you the framework and accountability to make your CEO work actually happen, with other salon owners moving through it alongside you. Learn more: https://www.lexilomax.com/monday-club

It’s October, my birthday month, and the Libra in me is feeling it. But I’m skipping the small talk because it’s Q4, and we have roughly 90 days left to decide what kind of year 2026 turns out to be. There are about 11 Fridays before Christmas. What you do right now determines how your year ends and how you set up 2027, and none of it should wait until January. I’ve been running a quarterly audit on this business, and it reminded me how much I love teaching business planning. A little planning goes a long way, and I’m bringing more of it back to the podcast. Today I’m walking through the four things I think every salon owner needs to be doing right now. In this episode: Why the clients who fill your January are Googling salons right now, and how a visibility leak in October shows up as a slow Q1How to look at your website like a stranger would, and what Google and AI tools need to see when people ask for salon recommendationsThe quick wins that make a big impact: updating your Google Business Profile and hours, getting Yelp set up, and keeping your booking experience cleanWhy you need to put real time off on your calendar before the year ends, and for all of 2027, because a depleted owner makes reactive decisions instead of strategic ones Salon Visibility:The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they’re looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility

I'm in celebration mode this month, and I'm using it to talk about the people who make my salon what it is. Every Thursday, Belle walks into Ooh La La, makes her rounds with hugs and compliments, and sits in Nadine's chair, just like she has for 35 years. Clients often ask me what makes our salon feel the way it does. My answer is always the same: it's the people. But the people don't just show up that way. You build it, you attract it, and it all starts at the top. Today I'm sharing a few of the women on my team and what I've learned in 19 years about curating a team of incredible humans and creating a place they want to stay. If you've been saying "we just can't find good stylists," this one is for you. In this episode: Meet the team: Nadine, Laura, Jackie, and Faith, and what makes each one so greatWhy culture isn't a value statement on your website or a monthly team meeting, but the sum of every tiny leadership decision you makeHow clients feel your culture the moment they walk through the door, and how that feeling turns Google and Yelp searchers into a communityWhy "we need new talent" is often a leadership problem, and why becoming a better leader comes before hiring or firingWhy your ideal client evolves as she ages, and why long-term loyal clients are still worth celebrating Salon Visibility: The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they're looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility

I'm back at "turn up season" energy, and I'm sharing where my head's at going into the last stretch of the year. After a few seasons of running my own salon on autopilot (thank God for good systems), I'm coming back to my 11 out of 10, and this episode is one of the first things I want you to take action on. Today I'm talking about one of the most expensive problems in the salon industry, and the sneakiest one: the client you lose without ever knowing she was there. There's no notification when someone finds your salon, starts to book, and quietly closes the tab. This episode is about how to find those leaks in your new client journey and fix them, especially if you're running a hybrid or rental salon with stylists on different booking platforms. In this episode: Why losing a client mid-booking is invisible, and why it might be costing you more than you realizeWhat I learned from having multiple stylists on multiple booking systems, and how that friction sent new clients straight to competitorsHow to audit your new client journey step by step: count your clicks, check your booking page, and review your confirmations, reminders, and follow-upsWhy "we'll get you in within 48 hours" is losing you bookings, and how to give people a way to book now (even if it's just the consult)Why visibility is only half the equation, and how your back-end experience has to match your front-end marketing Switching to Mangomint:Moving my whole salon onto one system meant one booking experience for every stylist, every time. If you're curious whether it'd work better for your salon, grab your first month free with my link: https://www.mangomint.com/referral/lexi/ Salon Visibility:The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they're looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility

I just spent four days in Coronado hosting my one-on-one clients for our annual retreat, and I came home fired up about Q4 in a way I haven't been in a while. Not because I have a shiny new three-step plan, but because being in a room with that many smart, badass salon owners for four days straight surfaced so many small, specific shifts worth making before the holidays hit. This episode is me walking you through exactly what I'm doing right now, in September, to get my own salon ready for the most revenue-dense stretch of the year. It's about getting hyper-specific with marketing instead of just turning up the volume on what you're already doing, why the software you use for that matters more than people think, and why visibility work has to start months before anyone's actually searching for you. I also share a stat from one of my clients that made me nearly spit out my drink. In this episode: Why "know what you do and who you do it for" isn't just a tombstone statement, and how to actually connect it to service-to-product, product-to-service, and product-to-product marketing that convertsHow I'm using client and retail data to build hyper-targeted campaigns around specific services instead of generic holiday promosWhy I switched to Mangomint, and how having every piece of client and service data in one place is completely changing how personal and specific my Q4 marketing can getWhy November is too late to start on visibility, and what 90 days of SEO indexing time actually means for your salon's Q4Why refining your SEO and keywords is never "done," and the Ad Libs–style keyword doc I gave my clients at the retreat to help them get specific fast Switching to Mangomint: I finally made the switch after years of jimmy-rigging Zapier and Square to work for a hybrid salon. If you're curious whether it'd work better for your salon, grab your first month free with my link: https://www.mangomint.com/referral/lexi/ Salon Visibility: The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they're looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility

I looked at my bank statement and thought, "WTF am I paying for all of this?" Editing apps I forgot I signed up for. A JotForm plan that ballooned to $90 a month. Slack at $137. A pile of Zapier automations quietly duct-taping five different platforms together, and every time one broke, it cost me time I didn't have. None of it felt like a big expense in the moment. All of it added up to something embarrassing. This episode isn't a framework or a three-step plan. It's me walking you through exactly where money was quietly leaking out of my business, what I changed, and why now, before Q4, is the time to do your own audit. I also get into a hiring shift I made instead of adding a new position, a retail line I'm swapping out after years of loyalty to bigger brands, and a genuinely big personal win I almost didn't let myself celebrate. In this episode: Why I finally consolidated five-plus software subscriptions into one platform, and how much that patchwork of tools was actually costing me in money and timeWhy I built content creation directly into my assistant's job description instead of hiring or outsourcing it, and how that decision is paying for itself multiple times overThe honest reasoning behind switching our retail line, including what's really happened to margins and manufacturer relationships with the bigger brandsWhy I'm cutting down the number of SKUs we carry per category, and the buyer-behavior shift behind that decision Switching to Mangomint:I finally made the switch after years of jimmy-rigging Zapier and Square to work for a hybrid salon. If you're curious whether it'd work better for your salon, grab your first month free with my link: https://www.mangomint.com/referral/lexi/ Salon Visibility: The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they're looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility

I hired someone, trained her, sat across from her mid-shift, and watched her decide to walk out. Not dramatic, not a blow-up, just a quiet "I'm not sure" that turned into a goodbye. Someone I trust told me beforehand they didn't see it working out. I disagreed, went with my gut anyway, and my gut was wrong. This episode isn't a framework or a three-step plan. It's me, mid-defining-moment, being honest about what CEO-style salon ownership actually looks like right now. Hiring, a software transition, and a deep dive into salon SEO, all happening at once. In this episode: The real story of hiring and losing a new assistant in the same week, and what it taught me about trusting my gut even when it's wrongWhy I believe the right people always stay, and the ones who aren't a fit self-select out, even when that's a hard thing to watch happenWhat's actually going on behind the scenes as I switch salon software, including the hybrid-model headaches that made the old system unworkableWhy I've been going deep on my own salon's SEO, and the gap I found even after years of doing this workThe mindset shift I keep coming back to: the longer you're in business, the closer your highs and lows get, and why that's actually the goal Switching to Mangomint:I finally made the switch after years of jimmy-rigging Zapier and Square to work for a hybrid salon. If you're curious whether it'd work better for your salon, grab your first month free with my link: https://www.mangomint.com/referral/lexi/ The Monday Club: Business education, community, and tools to build a salon that runs like a real business, including the full salon visibility work that gets you found by Google and known by AI. Learn more: https://www.lexilomax.com/monday-club

I have a salon owner in my world right now with an open station and an open suite. Two ready-to-fill spots. And when we looked at her digital footprint, if a stylist searched for a salon suite in her exact city, she wouldn't show up at all. Not because she isn't a great salon to work for. Because Google and AI have no idea she offers that. That's the conversation this episode. Because visibility isn't just how clients find you anymore, it's how stylists find you too, and most salon owners are still trying to hire like it's 2011. In this episode: Why your visibility work is a career pipeline, not just a client pipeline, and what I attribute most of my salon's longevity toWhat a stylist is actually looking for when she's choosing where to spend the next five years of her career (hint: it's not just culture and a pretty space)My Craigslist confession, including the bunny slippers, and why that recruiting strategy has never actually workedThe "we're hiring" graphic problem: why posting that you're hiring means you're already behindHow the salon business ecosystem works: visibility affects clients, clients affect your team, your team affects revenue, and revenue affects everything else Digital Footprint Audits:I'm going through salons' digital footprints one by one, showing exactly what Google and AI currently understand (and don't understand) about your business, plus where the gaps are. Get yours here: https://lexilomax.thrivecart.com/digital-footprint-audit/

There's a colorist inside the Monday Club who told me this week that one brand guide edit changed everything. Same salon, same skills, same reviews. The only thing that shifted was how she showed up online. Suddenly her content performed differently, and she wasn't chasing anything new. She was just finally speaking the language the internet is actually listening for now. That's the conversation this episode. Because the way people find a salon changed, quietly, over the last few months, and most of us didn't get the memo. In this episode: What I'm calling "the Gemini effect": AI overviews now show up on more than 1 in 5 Google searches, and 68% of all searches end without a single click to any websiteThe stat that stopped me mid-research: people click through 8% of the time when there's an AI summary, versus 15% when there isn't, meaning your website traffic is quietly getting cut in halfWhy ChatGPT's 900 million weekly users matter to your salon, and why your future client might ask AI where to go before she ever opens GoogleThe two jobs of salon visibility now: being relevant to Google (the work you already know) and being known by AI (consistent details, real reviews, and content that doesn't sound like everyone else's AI-generated copy)The exact test to run today: ask ChatGPT, Claude, or Gemini the question your ideal client would ask, and see if your salon shows up The Monday Club: Business education, community, and tools to build a salon that runs like a real business, including the full salon visibility work that gets you found by Google and known by AI.Learn more: https://www.lexilomax.com/monday-club

There's a yogurt shop down the street from my salon that's had a line out the door since I was in high school. No inside seating. Tiny building. Still packed, 40 years later. That didn't happen by accident. And neither does showing up on page one of Google. This episode is about the part of your marketing most salon owners have never touched: SEO. Not the scary tech version. The plain English version, and why it matters more right now than it ever has. In this episode: What SEO actually means in plain English, and why it's the difference between showing up on page one or getting buried where nobody's lookingWhy 80% of people searching on Google are ready to book, not casually scrolling, and what that means for the clients you're losing every single day without knowing itWhy Instagram and SEO are two completely separate systems, and why growing your following doesn't move the needle on GoogleHow AI search tools like ChatGPT and Claude actually pull their answers from websites with strong SEO, meaning weak SEO gets you skipped twiceWhy SEO isn't a one-time fix. It lives in your website copy, your Google Business Profile, your content, and how other sites link back to you The Monday Club:Business education, community, and tools to build a salon that runs like a real business, including a live SEO workshop this month. Learn more: https://www.lexilomax.com/monday-club

You've got the reels going. The posts are consistent. You know your engagement, your saves, your reach. And you can tell me exactly how Instagram is performing. But can you tell me how you're performing on Google? Most salon owners can't, and that's the gap this episode is about. In this episode: Why late summer is your last real runway to set up the rest of the year, and what happens if you let it slide into SeptemberThe Google Search Console update from July that connects Instagram directly to Google Search and Google Discover, and why it's one of the biggest shifts for salon visibility in a long timeWhy Instagram is a piece of your salon business ecosystem, not your whole marketing strategy, and what the data actually shows about how new clients searchWhat "Platform Properties" is, which platforms are supported (Instagram, TikTok, YouTube, X), and what it means that Facebook isn't included yetWhat to actually do with this update: making your posts SEO keyword rich so your content has a shot at showing up in Search The Monday Club: Business education, community, and tools to build a salon that runs like a real business, including a live SEO workshop this month and a Google Search Console deep-dive coming in September. Learn more: https://www.lexilomax.com/monday-club

You've got the reels going. The stories every day. The before-and-afters, the trending audios, the whole algorithm checklist. And yet Sunday night rolls around and you still don't know where your next client is coming from. That's not a content problem. That's a visibility problem, and it's the wrong one you've been solving. This is what this episode is about. In this episode: Why August is the linchpin month that determines your entire holiday season and end-of-year numbersWhy posting more isn't the answer when it comes to bringing in new clients, and what to focus on insteadThe real reason Instagram isn't a visibility strategy, even when it's part of your marketingWhy the clients who are ready to book right now are on Google and AI search, not scrolling their feedWhat it actually means to have a "digital footprint" and why an empty one means the search spiders find nothing to index Salon Visibility: The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they're looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility The Monday Club: Business education, community, and tools to build a salon that runs like a real business, with leadership development, a full marketing ecosystem, and Fully Booked all under one roof. Learn more: https://www.lexilomax.com/monday-club

You've got the reels going. The stories every day. The before-and-afters, the trending audios, the whole algorithm checklist. And yet Sunday night rolls around and you still don't know where your next client is coming from. That's not a content problem. That's a visibility problem, and it's the wrong one you've been solving. This is what this episode is about. In this episode: Why posting more isn't the answer when it comes to bringing in new clients, and what to focus on insteadThe real reason Instagram isn't a visibility strategy, even when it's part of your marketingWhy the clients who are ready to book right now are on Google and AI search, not scrolling their feedThe three things that actually build a strong Google presenceWhy Q3 is the moment to prepare for the biggest cash quarter of the year, even if it isn't the biggest revenue quarter itself Salon Visibility:The training that builds your digital footprint so new clients can actually find you, on Google, on AI search, everywhere they're looking. This is the foundation everything else gets built on. Learn more: https://www.salonmindsmastermind.com/salon-visibility The Monday Club:Business education, community, and tools to build a salon that runs like a real business, with leadership development, a full marketing ecosystem, and Fully Booked all under one roof. Learn more: https://www.lexilomax.com/monday-club

You know the conversation. It's been sitting in the back of your mind for weeks, maybe months, maybe a whole freaking year. You know exactly what needs to be said and to who, and you keep telling yourself it'll sort itself out on its own. It won't. It's not staying still while you wait, it's growing, and it's quietly eating into your culture, your team, and your revenue until you finally deal with it. That is what this episode is about. In this episode: Why avoiding a hard conversation isn't kindness, even though it feels like it. It's the opposite, and your team can always tell when you're doing itThe real reason salon owners avoid these conversations: not because they don't care, but because they care too muchHow to walk into a hard conversation clear instead of emotional, and why getting specific early keeps things from blowing up laterWhy your team doesn't need you to be their friend, they need you to be their leaderThe truth about timing: the version of this conversation that happens six months from now is always harder than the one you could have today The Monday Club: Business education, community, and tools to build a salon that runs like a real business, with leadership development, a full marketing ecosystem, and Fully Booked all under one roof. Learn more: https://www.lexilomax.com/monday-club

You know exactly what you want your salon to be. You can see the culture, the standards, the client experience, the team that shows up fully invested. You've trained for it. You've hired for it. And somehow, you're still the only one who really gets it. Here's the thing nobody tells you: that's not a hiring problem or a team problem. It's a systems and leadership gap, and it's the number one thing salon owners bring to Lexi right now. That is what this episode is about. In this episode: Why the gap between the vision in your head and what's actually happening on your salon floor isn't a sign you hired badly, it's a sign the standard only lives in your mindThe real difference between culture and supervision, and why a team that only performs when you're watching hasn't actually learned the standardWhy salon owner overwhelm is quiet, not dramatic. It builds in small cracks long before it becomes a breaking pointWhat actually closes the gap: not more training, not another team meeting, but infrastructure, written standards, and a leadership identity strong enough to hold the culture when things get hardWhy community changes everything, and how the isolation of being "the only one who gets it" disappears when you're building alongside other salon owners doing the same work The Monday Club:Business education, community, and tools to build a salon that runs like a real business, with leadership development, a full marketing ecosystem, and Fully Booked all under one roof. A new VIP level just launched. Learn more: https://www.lexilomax.com/monday-club