Advertise on podcast: Business Behind the Scenes

Three clients left for cheaper options. Three clients came back. Here's what they taught me about retention, experience, and why systems matter more than you think.In this episode of Business Behind the Scene, I'm unpacking what happens when clients leave, and more importantly, what makes them come back. After three former clients returned to EVS after working with other agencies, I realized something: they didn't come back because of our product. They came back because of the experience.We're talking about:• Why clients leave (and why it's not always your fault)• What clients are actually buying, and it's not what you think• The common mistake business owners make with client experience• How systems create consistency, not just efficiency• The "fire the chef" principle that changed my business foreverIf you're a service-based business owner wondering how to keep clients loyal, this one's for you. 📌 Subscribe for more episodes on what it really takes to build a business that thrives with or without you. 0:00 Welcome & Why Clients Leave 2:33 Three Clients Came Back 3:54 What Clients Are Really Buying 5:33 Learning From Clients Who Leave 7:48 Systems Create Great Experiences 9:01 The "Fire the Chef" Principle 10:20 Wrap Up & Call to Action If this episode gave you even one idea to help you build a business that thrives with or without you, I've done my job. Go implement one thing you heard today. Say Hi to me on social media!! Facebook: / themeetupqueen Instagram: / francescamoifm_official LinkedIn: / francescamoi Website: https://empoweringvirtualsolution.com/ Freebie of the week:https://francescamoi.pages.ontraport .... Check out our new book:https://francescamoi.pages.ontraport .... Got a question or suggestion? Send us an email:[email protected]

Most offshore hires don't fail because of the person you hired — they fail because the business wasn't actually ready to hire offshore. After 10+ years helping hundreds of business owners build offshore teams, I'm sharing the biggest mistakes I see over and over again, and exactly what to do differently so your next hire actually works. In this episode, I break down the EVS Client Success System — the framework we use to help our clients achieve a 92% client success rate — plus a real client story from Lauren Murray on how it worked for her business. Chapters: 0:00 – Intro: Why offshore hires really fail0:47 – Meet Francesca Moi3:13 – Segment 1: Why offshore relationships fail before they begin7:33 – Segment 2: Why great people sometimes don't work out9:55 – Client story: Lauren Murray's experience12:57 – Segment 3: Why businesses feel lost after hiring14:31 – Segment 4: Why long-term success needs more than recruitment16:14 – The one lesson to rememberIf this episode gave you even one idea to help you build a business that thrives with or without you, I've done my job. Go implement one thing you heard today. Say Hi to me on social media!! Facebook: https://www.facebook.com/themeetupqueen/ Instagram: https://www.instagram.com/francescamoifm_official/ LinkedIn: https://www.linkedin.com/in/francescamoi/ Website: https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

In this episode, we sit down with Fiona Cullen — former elite athlete turned founder of Performistry — to talk about building a leadership training business, the mindset shifts required to lead well, and what it actually looks like to hire and work with offshore support. Fiona shares her journey from competing internationally as a sprinter and bobsledder to building a leadership consultancy that's trained over 2,000 people, why confidence (not skill) is the #1 thing leaders struggle with, and the real story of onboarding her virtual assistant — including the mistakes, the mindset shifts, and the results. If you're a business owner thinking about hiring offshore support, or a leader wanting to build real confidence in your team, this conversation is packed with practical insight. Want offshore support for your business? Comment "YES" below and our team will send you a link to book a call. 🔗 Learn more about Fiona: https://performastery.com.au/ Chapters: 0:00 Introduction & welcome1:15 Fiona's background: from elite athlete to business owner10:37 Pivoting to a fully online leadership model19:20 What strong leaders have in common23:48 What it's like coaching leaders 1:119:20 The turning point: deciding to hire support23:48 Treating your VA like a real employee26:28 Life after hiring her VA, Carmela30:53 Where to find Fiona & work with her What would your business look like if you finally stopped trying to do everything yourself? Say Hi to me on social media!! Facebook: https://www.facebook.com/themeetupqueen/ Instagram: https://www.instagram.com/francescamoifm_official/ LinkedIn: https://www.linkedin.com/in/francescamoi/ Website: https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

🔗 Take the FREE CEO Time Leak Calculator Quiz → https://empoweringvirtualsolution.com/ceo-time-leak-calculator 5 Lessons from Running a Sold-Out Conference Francesca Moi pulls back the curtain on planning the 2026 Level Up Conference and shares the biggest business lessons from 12+ years running events, lessons that apply to any business, not just events. Chapters: 00:00 – Intro00:34 – Welcome to the episode01:32 – Lesson 1: Success happens long before the event03:28 – Lesson 2: Great teams make growth possible05:14 – Lesson 3: Something will go wrong08:21 – Lesson 4: Customers are the key12:25 – Lesson 5: Leadership is not about you — it's about serving14:29 – Q&A: What surprised me the most about this conference16:50 – The biggest lesson: businesses grow when leaders stop carrying everything themselves18:17 – Final thoughtsIf you enjoyed this episode, leave a comment and review, and let us know which lesson resonated most with you! Join my Facebook Group and watch the trainings inside for more tips and value: / thesuccessfulentrepreneurslounge Say Hi to me on social media!! Facebook: ⁠ / themeetupqueenInstagram: ⁠ / francescamoifm_officialLinkedin: ⁠ / francescamoiWebsite https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.... Check out our new book: https://francescamoi.pages.ontraport.... Got a question or suggestion? Send us an email:⁠ [email protected]

What happens when purpose becomes the foundation of a business? In this inspiring episode, Francesca Moi sits down with Erena Hodgson, Co-Founder of Abloom Care Services, to explore how a deeply personal family experience became the driving force behind one of Australia's growing NDIS providers. Erena shares how she and her sister built Abloom Care Services from the ground up, the lessons they learned about profitability, leadership, delegation, and why stepping out of your own way is essential if you want your business to grow. If you're a business owner struggling to do everything yourself, this episode will challenge the way you think about growth, leadership, and building a business that truly serves others. Chapters 00:00 Welcome and Erena's inspiring story 03:15 Why Abloom Care Services was created 06:45 Growing to a 30-person team 09:30 The moment delegation became necessary 13:00 How hiring a Virtual Assistant changed everything 17:00 Becoming the biggest bottleneck in your business 21:00 Winning back time, clarity, and leadership 24:00 What's next for Abloom Care Services What would your business look like if you finally stopped trying to do everything yourself? Say Hi to me on social media!! Facebook:https://www.facebook.com/themeetupqueen/ Instagram:https://www.instagram.com/francescamoifm_official/ LinkedIn:https://www.linkedin.com/in/francescamoi/ Website:https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

Are you still telling yourself you'll delegate "when you have more time"? In this episode of Business Behind the Scene, Francesca Moi shares the costly delegation mistake she made as a CEO — and the one simple exercise that helped her reclaim 25 hours a week and scale her business faster than ever.If your business can't run without you, you're constantly doing everything, or you can't take a holiday without things falling apart — this episode is for you.🎯 What you'll learn:-The #1 delegation mistake most business owners make-Why hiring a "unicorn" employee is holding you back-The hidden cost of staying busy as a CEO-How staying in operations makes YOU the bottleneck-The mindset shift that helped Francesca go from $120/month to $1.4M-The free tool to identify exactly what to delegate right now🔗 Take the FREE CEO Time Leak Calculator Quiz → https://empoweringvirtualsolution.com/ceo-time-leak-calculator/?nocache321321Chapters:0:00 Introduction – The biggest lie business owners tell themselves0:30 Who this episode is for0:46 The mistake Francesca made when first delegating1:24 The "unicorn employee" trap2:22 The hidden cost of staying busy3:07 Why the CEO becomes the bottleneck3:29 Francesca's story: $120/month to $1.4M4:18 How letting go recovered 25 hours a week4:43 Changing the "good leader" belief5:21 Introducing the CEO Time Leak Calculator Quiz6:13 How to take the quiz + wrap upWhether your business is growing fast or stuck in a messy middle, this episode will show you how to plug the leaks and protect your profits.Join my Facebook Group and watch the trainings inside for more tips and value: / thesuccessfulentrepreneurslounge Say Hi to me on social media!! Facebook: ⁠ / themeetupqueen Instagram: ⁠ / francescamoifm_official Linkedin: ⁠ / francescamoi Website https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.... Check out our new book: https://francescamoi.pages.ontraport.... Got a question or suggestion? Send us an email:⁠ [email protected]

Are you stuck being busy instead of being productive? In this episode of Business Behind the Scene, Francesca Moy reveals why working harder is keeping you from scaling — and what to do instead. 🔑 In this episode you'll learn: Why "being busy" is the #1 trap killing your business growthThe mindset shift from working IN your business to working ON itHow to identify what to delegate (and what only YOU should do)How hiring a Virtual Assistant creates the thinking space you need to scaleWhy you need LESS time , not more ,to grow faster💡 If you're drowning in emails, admin, customer service, and daily tasks, this episode is for you. Learn how one of Francesca's clients outsourced her admin to a VA in the Philippines and finally unlocked the time and headspace to grow her business. ⏱️ CHAPTERS: 0:00 – Introduction & Welcome0:30 – Point 1: The "Busy" Trap & Why It's Holding You Back3:54 – The Shift: Busy Doesn't Mean Productive3:57 – Point 2: Growth Comes From Focus, Not Effort6:30 – Point 3: You Don't Need More Time — You Need More Support8:44 – Point 4: How a Virtual Assistant Creates Thinking Space9:10 – Are You Running Your Business or Is It Running You?9:45 – Book Your Bottleneck Audit🎙️ Business Behind the Scene is your go-to podcast for real, behind-the-scenes strategies to build, delegate, and scale your business , without burning out. 🔔 Subscribe for weekly episodes and leave a review if this helped you! Join my Facebook Group and watch the trainings inside for more tips and value: ⁠⁠⁠https://www.facebook.com/groups/thesuccessfulentrepreneurslounge ⁠⁠⁠ Say Hi to me on social media!! Facebook: ⁠ ⁠⁠⁠https://www.facebook.com/themeetupqueen/ ⁠⁠⁠Instagram: ⁠ ⁠⁠⁠https://www.instagram.com/francescamoifm_official/⁠⁠⁠ ⁠⁠⁠Linkedin: ⁠ ⁠⁠⁠https://www.linkedin.com/in/francescamoi/⁠⁠⁠ ⁠⁠⁠Website ⁠⁠⁠https://empoweringvirtualsolution.com/⁠⁠⁠ Freebie of the week: ⁠⁠⁠⁠https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast ⁠⁠⁠⁠ Check out our new book: ⁠⁠⁠https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook ⁠⁠⁠ Got a question or suggestion? Send us an email:⁠ ⁠⁠⁠[email protected]

Four years ago, I started Empowering Virtual Solution from scratch, no staff in Australia, no certainty, just a vision and a whole lot of hustle. Today, we're celebrating everything we've built together. In this special anniversary episode, my team put together a Q&A and handed me questions I had never read before. No prep. No filter. Just me, answering everything raw and honestly. In this episode, I cover: Who Francesca Moi really is — and how she keeps reinventing herselfWhy I started EVS and what problem I knew had to be solvedHow I went from $0 to $1 million in under 12 months — during COVIDThe biggest challenges of the last four years (and what I'm most proud of)The #1 lesson I keep learning the hard way: consistencyThe biggest mistakes business owners make when growing a teamHow EVS has changed the lives of both Australian clients and Filipino VAsMy vision for the next four years of EVS This episode is personal. It's honest. And I hope it reminds you that building something from scratch is messy, hard, and absolutely worth it. 🎙️ If you've been part of this community from the beginning, thank you. This one's for you. Connect with Francesca: Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Learn more about Empowering Virtual Assistants: https://empoweringvirtualsolution.com/

Running an allied health practice was supposed to give you freedom and impact. So why does it feel like you’re carrying the entire business on your shoulders? In this episode, Francesca breaks down the biggest hidden struggles allied health practice owners face every single day and why growth often creates more pressure instead of less. From compliance overwhelm to admin chaos, this episode uncovers the real operational bottlenecks stopping practice owners from scaling sustainably. If your business depends on you for everything, this conversation is going to hit home. In this episode: 00:00 Why this series is industry-specific 01:00 The hidden pressure allied health owners face 01:40 Why admin is stealing your impact 02:15 How growth creates more overwhelm 02:50 The founder trap that keeps businesses stuck 03:35 Why privacy and delegation feel risky 04:20 How support systems protect your practice 05:00 The operational gap hurting your business 05:35 The question every practice owner must answer This episode is a wake-up call for practice owners who are exhausted from doing everything themselves and ready to build a business that can finally breathe. If you stepped away for one week… would your practice still run smoothly? Say Hi to me on social media!! Facebook: https://www.facebook.com/themeetupqueen/ Instagram: https://www.instagram.com/francescamoifm_official/ LinkedIn: https://www.linkedin.com/in/francescamoi/ Website: https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

What happens when a business owner realizes they can’t do everything alone? In this episode, Francesca sits down with Andrew Griffin from Andfer Technologies to talk about the mindset shift that helped him scale his IT business through offshore support. After more than 25 years in the IT industry, Andrew shares how hiring virtual assistants helped him move from being stuck in the day-to-day operations to actually working on growing the business. From admin support to IT assistance, Andrew explains how delegation reduced stress, created capacity, and opened the door to new opportunities. If you’ve ever wondered whether hiring support is worth it… this episode is for you. Chapters 00:00 Andrew’s business journey 01:10 The moment Andrew realized he needed support 02:00 Hiring the first offshore VA 03:15 Why delegation became a no-brainer 04:10 Moving from worker to CEO mindset 05:20 Learning to let go and trust the team 06:15 How long it really takes to train staff 08:10 Why most business owners give up too early 09:00 The mindset shift from employee to entrepreneur 11:10 Building new services through delegation 12:20 The importance of IT systems and backups This episode is a reminder that growth doesn’t happen by doing more. It happens when you create the support your business needs. What could happen in your business if you finally stopped trying to do everything yourself? Say Hi to me on social media!! Facebook: https://www.facebook.com/themeetupqueen/ Instagram: https://www.instagram.com/francescamoifm_official/ LinkedIn: https://www.linkedin.com/in/francescamoi/ Website: https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

Most business owners think scaling means working harder. Dave Houston says the opposite. In this powerful conversation, Francesca sits down with entrepreneur and business strategist Dave Houston to unpack one of the biggest mindset shifts in business growth: Your distance from the customer defines your level as an entrepreneur. Dave shares his journey from being a dentist stuck in the day-to-day operations of his clinic to building a multi-location business with 75 employees and eight-figure revenue. This episode dives deep into leadership, identity, systems, delegation, and the painful but necessary process of unlearning what got you to one level so you can reach the next. If you’ve ever felt trapped inside your own business, this conversation will completely change how you see growth. Chapters 00:00 Welcome and Dave’s Entrepreneur Journey 02:10 Why “Distance From the Customer” Matters 03:50 The Day Dave Fired Himself as the Dentist 05:45 The Dangerous Trap of “Knowing Too Much” 08:15 Finding the Right Level in Business 11:30 Why Success Still Can Feel Empty 13:20 Leadership Failures and Learning to Manage People 15:40 Why Entrepreneurs Keep Getting Pulled Back In 18:10 The Truth About Business Freedom and Time What level are you operating at in your business right now? Say Hi to me on social media!! Facebook: https://www.facebook.com/themeetupqueen/ Instagram: https://www.instagram.com/francescamoifm_official/ LinkedIn: https://www.linkedin.com/in/francescamoi/ Website: https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

This is not just a podcast episode. This is a wake-up call. In this episode, Francesca sits down with Sophie Musumeci to give you a real, behind-the-scenes look at what’s coming at the Level Up Conference—and why missing it could cost you more than you think. If you’ve been telling yourself:“I don’t have time”“I’ll go next time”“I’ll figure it out later” This episode is for you. In this episode, we cover: [00:01] What makes this conference different (no fluff, real value)[02:30] Sophie’s journey and what she’s bringing to the stage[05:40] Why “I don’t have time” is the biggest red flag in your business[08:10] If you can’t step away from your business… here’s the truth[11:20] Identity vs mindset: what actually keeps you stuck[14:00] The gap between wanting success and creating it[17:30] Why being in the right room changes everything[20:00] The real cost of delaying opportunities This is not about learning more.This is about becoming someone different. The people who grow are not the ones who wait.They’re the ones who decide. So the real question is:Are you stepping into the room… or staying where you are? Say Hi to me on social media!!Facebook: https://www.facebook.com/themeetupqueen/Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Website: https://empoweringvirtualsolution.com/ Freebie of the week:https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book:https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email:[email protected]

What if the real reason your business can’t scale… is you? In this episode, Francesca shares what happened when she stepped away from the business for weeks. Less work. More time with family. And the business still grew. Here’s the catch. If you’ve hired great people but still hold onto the work… you’ve become the bottleneck. In this episode, you’ll learn: Why hiring great people isn’t enoughThe real reason CEOs stay stuck in the businessHow holding onto small tasks slows everything downWhy mistakes are part of growthThe shift from operator to CEOFrancesca also shares a simple truth: You can’t scale if everything still depends on you. Because real growth starts when you let go. Listen now and ask yourself: Am I leading… or still doing the work? Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge Say Hi to me on social media!! Facebook: https://www.facebook.com/themeetupqueen/ Instagram: https://www.instagram.com/francescamoifm_official/ Linkedin: https://www.linkedin.com/in/francescamoi/ Website: https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook Got a question or suggestion? Send us an email: [email protected]

When revenue stalls, many business owners think they need more leads, better ads, or more marketing. But what if the problem isn’t marketing at all? In this episode, Francesca Moi speaks with Tony Meredith, a business coach who shares his incredible journey from a corporate career to building a successful business coaching practice. Tony highlights how consistency, persistence, and leadership are the real keys to unlocking business growth. Tony dives into the common mistakes CEOs make when revenue stalls and reveals how having the right systems and focus can make all the difference. In this episode, you’ll learn: Why more leads can create more problemsThe hidden reason your revenue hits a ceilingHow overwhelmed teams quietly stall business growthWhat the “full cup” problem looks like in your businessWhy operations, not marketing, can be the real bottleneckHow offshore support can unlock capacity and growth Tony also discusses his journey to self-employment and the lessons he learned along the way that are now key to helping his clients thrive. Chapters: 00:00 - Introduction to Tony Meredith01:00 - Tony’s Journey: From Corporate Life to Business Coaching05:00 - The Turning Point: Personal Transformation and the Importance of Consistency08:00 - The First Revenue Leak: Lead Generation and Understanding Ideal Customers13:00 - The Second Revenue Leak: Sales Process and Qualification18:00 - Leadership and Accountability in Business Growth21:00 - Final Thoughts: Why Attending the Level Up Conference Will Change Your BusinessListen now and ask yourself: Is your revenue plateau actually a marketing issue… or a capacity problem? Say Hi to me on social media!! FacebookInstagramLinkedinWebsiteFreebie of the week: https://francescamoi.pages.ontraport.com Check out our new book: https://francescamoi.pages.ontraport.com Got a question or suggestion? Send us an email: [email protected]

When revenue stalls, most CEOs jump straight to one conclusion… “We need more leads.” “We need better ads.” “We need more marketing.” But what if marketing isn’t the problem? In this episode, Francesca breaks down what’s really happening behind most revenue plateaus.And it’s not what you think. More often than not, the issue isn’t demand.It’s capacity. When your team is already stretched, adding more leads doesn’t fix the problem.It exposes it. In this episode, you’ll learn: -Why more leads can actually create more problems -The hidden reason your revenue hits a ceiling -How overwhelmed teams quietly stall business growth -What the “full cup” problem looks like inside your business -Why operations, not marketing, is often the real bottleneckHow offshore support can unlock capacity and growth. Francesca also shares a simple exercise you can run with your team:Do a time audit and find out where your team’s capacity is really going. Because the truth is simple.Your business can only grow as far as your operations allow. If your team is maxed out, more clients won’t scale your business.They’ll slow it down. The real solution? Create capacity first. Then scale. Listen now and ask yourself: Is your revenue plateau actually a marketing issue… or a capacity problem? Join my Facebook Group and watch the trainings inside for more tips and value: ⁠⁠⁠https://www.facebook.com/groups/thesuccessfulentrepreneurslounge⁠⁠⁠ Say Hi to me on social media!! Facebook: ⁠ ⁠⁠⁠https://www.facebook.com/themeetupqueen/ ⁠⁠⁠Instagram: ⁠ ⁠⁠⁠https://www.instagram.com/francescamoifm_official/⁠⁠⁠ Linkedin: ⁠ ⁠⁠⁠https://www.linkedin.com/in/francescamoi/⁠⁠⁠ Website ⁠⁠⁠https://empoweringvirtualsolution.com/⁠⁠⁠ Freebie of the week: ⁠⁠⁠https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast⁠⁠⁠ Check out our new book: ⁠⁠⁠https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook⁠⁠⁠ Got a question or suggestion? Send us an email:⁠ ⁠⁠⁠[email protected]