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If you’re scared of sounding salesy, you might be leaving money on the table. In this episode, I’m talking about follow-up, and why it isn’t pushy or chasing. Follow-up is simply closing the loop with someone who already showed interest and then got busy. I’m sharing what surprised me while organising Day With The Queen. I’ve had a stack of conversations with suppliers, asked for information, received proposals, and then heard nothing. And I wasn’t uninterested. I was busy, with a million moving parts and about 84 tabs open. You’ll hear why silence doesn’t automatically mean “no,” how to stop making up stories when someone doesn’t reply, and the one-sentence system I add to every proposal so follow-up feels easy and expected. I’m also giving you simple follow-up scripts you can steal and tweak so you still sound like you, plus the challenge I want you to do straight after listening. Website: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/

I make people cry. And it’s not because I’m mean, I swear. It happens because I’m direct and ask the questions people have been dodging. The moment you finally say the real thing out loud, the body often responds before the brain has caught up. This episode is about what’s actually going on in that moment, and why tears in business are often a sign you’ve reached something true. We talk about the difference between having a cry and building a house there, and why the tears aren’t the problem. What matters is what happens next. If you're in a season where you feel exhausted, frightened, disappointed, or like you've outgrown something, this episode will help you ask better questions and decide what you're going to do next. LINKS: Website: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/

A sponsor said something to me recently that made me stop and think about reputation in a whole new way. In this episode, I’m unpacking what the “halo effect” looks like in real life, and why people are watching how you do business long before they ever buy from you. You’ll learn what your audience is actually noticing (your follow up, your communication, your delivery, and how it feels to be in your world), plus how to build trust without trying to sound impressive or salesy. I’ll also share how to make your process more visible in a way that feels natural, so your credibility speaks for itself and selling starts to feel a whole lot easier. LINKS: Website: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/

If your business feels busy but growth feels slow, the answer is usually in the audit you haven’t done yet. In this episode, I’m going to show you how to audit your business offers so you can spot what’s working in your business and see whether your next level might already exist in the offers, content and sales you’ve already created. I’ll talk about why constant creation is exhausting, and why the real discipline is choosing which ideas deserve your time, energy and attention. I’ll also walk you through what to look for when you review past offerings, especially the ones that worked and then somehow disappeared from your calendar. We’ll cover why clarity and simplicity make selling easier, and how simplifying your offers can strengthen your message and customer journey. If you’ve been trying to solve every growth issue with more marketing, this will help you zoom out and see what’s actually needed, including the business systems that make growth feel lighter. We’ll finish with practical questions to guide your audit, including what to relaunch, what to automate, what to delegate, and what to ditch, so you can build momentum without creating more work than necessary. Website: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/

If you’ve been avoiding your numbers, you’re not alone. I’ve coached hundreds of business owners and I’ve seen smart, capable women do everything except open their profit and loss statement, then wonder why decision-making feels stressful and reactive. Xero accounting software can be a great choice for small business owners. When you can see what’s coming in, what’s going out, and which revenue streams are performing, you stop relying on how busy you feel and you start relying on data. I walk you through my Financial Fridays practice, how I track revenue streams inside Xero, and how I compare months, quarters, and years to spot patterns early. We also cover cash vs accrual in Xero, because I know this is confusing for small business owners. If you want more financial confidence, start with one report and one number this week. Open Xero, look with curiosity, and give yourself the clarity that makes better decisions possible. Chapter markers00:00 Introduction 01:09 Why I love Xero and why visibility matters 02:22 Tracking revenue streams inside Xero 03:55 Comparing months, quarters, and years 04:55 Cash vs accrual in Xero explained 06:26 Stop only checking numbers at tax time 07:06 Financial confidence is your job LINKS: Emma McQueen: Website Linkedin: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel Day With The Queen Event - October 22nd: https://emmamcqueen.com.au/events/day-with-the-queen/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

A big revenue month can still mean a broke business. This episode is about the cash flow management shift that stops you seeing a healthy bank balance and assuming you’ve got spending money, because that money already has jobs waiting for it. You’ll hear why revenue is only the starting point, and why your business account needs to be treated like its own entity with real responsibilities attached. We’ll also unpack the stress that comes from leaving everything in one account, then trying to work out what’s available, what’s committed, and what belongs to the ATO. I walk you through my simple three-bucket method, including how I separate daily expenses, tax, and profit, and why this system makes business cash flow feel clearer almost immediately. You’ll also hear the mindset shift behind creating profit intentionally, even when you’re starting small. We finish with a practical weekly money check-in that keeps you calm and in control, plus a few questions to ask yourself the next time money lands in your account. If you’ve been winging it and hoping there’s enough left when BAS rolls around, this will help you get a plan in place without making it complicated. Emma McQueen: Website: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

Somewhere along the way, a lot of women end up running their business like a corporate job they never even wanted. You sit at the desk because you think you should, you wait for “lunchtime” to eat, and you feel weird about going for a walk at 2pm, even when the work is done. Mixing business and personal is the focus in this episode. It’s clear to me that the old rules around “professionalism” often don’t fit the way we run businesses today. I’m sharing the corporate rule book I grew up with, and how I accidentally brought it into my own business without questioning it. Then I’ll walk you through what changed when I started rewriting the rules, building a schedule that suits my energy, and letting business relationships be real. Boundaries matter, but boundaries do not have to mean walls, and you can take your business seriously without taking yourself too seriously. Should you be friends with clients, are you “allowed” to work differently and what does it mean to run a business on your own terms with your own boundaries. At the end, I’ll give you a set of questions to help you spot the rules you’re following on autopilot, and choose what stays. Chapter markers 00:00 Introduction 00:19 Corporate Rulebook Legacy 01:25 Recreating Corporate Freedom 02:48 Rewrite Your Workday 03:53 Blurring Client Boundaries 05:32 Finding Your Business Village 06:24 Question Your Old Rules 07:17 Homework And Boundaries LINKS: Emma McQueen: Website Linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

If you've ever looked at a coaching fee and immediately divided it by the number of sessions, you're not alone. It's the most common pricing question I hear, and it's also the one that misses the point. Today I’m taking a look at what you're really paying for when you hire a business coach (or any expert). Because the hour you can see is rarely the product. The product is the thinking, the context, the preparation, the follow-up, and the experience that sits behind it. I share a real example of a client who needed help fast, and how I spent hours inside their numbers before our first official session even happened. That's the work. It's why I cap one-on-one clients, and it's why how many sessions do I get? is such a boring question. If you sell your expertise, this episode will help you stop pricing the visible hour and start valuing the invisible work, access, and judgment your clients are actually buying. Chapter markers00:00 Introduction 01:15 The hour isn't the product 05:09 You're paying to have your business on my brain 06:16 Visible work vs invisible work 07:13 Sometimes 10 minutes took 20 years 08:17 Stop discounting what's easy for you 09:28 They're not buying the deliverable, they're buying your judgment 10:11 Access is part of the product 12:22 I'm not selling hours LINKS: Emma McQueen: Website: Linkedin: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel Day With The Queen Event - Melbourne - Oct 22nd 2026:https://emmamcqueen.com.au/events/day-with-the-queen/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

What do blindfolded bowling, ding dong ditch, and someone suggesting “murder in the dark” have to do with business? Absolutely nothing, and also everything. What I noticed after our Thriving Women retreat earlier this month made it clear: the moments of laughter didn’t distract us from the work. They prepared us for it. The energy shifted, creativity lifted, and women who carry huge responsibility looked lighter. Somewhere along the line, especially as women, we lose permission to play. Everything has to be productive, measured, and “worth it”. We tell ourselves we’ll have fun after the launch, after tax time, after the busy season, after the next goal. But joy isn’t the reward at the end. It’s fuel. So this week, ask yourself: what could you do today that would make you smile, even for three minutes? Chapter markers00:00 Fun and games at a business retreat (and why it matters) 01:07 The 3-minute exercise that changed the room 02:00 Blindfolded bowling 02:54 Ding dong ditch and “murder in the dark” 04:56 When did we lose permission to be silly 05:45 Why joy gets delayed 06:50 Joy isn’t the reward, it’s the fuel 07:08 Joy as a burnout boundary 08:14 What makes Thriving Women different: community 09:03 Joy is essential, not accidental 09:42 Take business seriously without taking yourself too seriously 09:43 Three questions to ask yourself this week 10:24 Stop waiting for life to be less busy 10:44 What silly thing did you stop doing? LINKS: Emma McQueen: Website: https://tea-with-the-queen.captivate.fm/linkedin For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ Day With The Queen - Melbourne Event - Oct 22nd, 2026 https://emmamcqueen.com.au/events/day-with-the-queen/ YouTube Channel BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

Kajabi looks simple. GoHighLevel looks powerful. But the real question is which one will actually help you grow your business at the stage you are in. Today I’m walking you through the five questions you need to ask before choosing any platform, so you stop buying software because it is shiny and start choosing it because it solves a real problem. I mention replacing multiple tools, avoiding a growing tech stack, factoring in the real cost of outsourcing, and why customer support matters more than most people realise. Then we get practical about Kajabi vs. GoHighLevel, including pricing, CRM pipelines, email marketing, funnels, automations, booking and calendars, and why GoHighLevel is often white-labelled under other names. I also share what we loved about Kajabi, what frustrated us, and why we ultimately moved to our GoHighLevel version, Automate Digital. If you are trying to decide between Kajabi vs GoHighLevel, know that software will come and go, but your ability to make clear, intentional decisions is what actually grows your business. Chapter markers00:00 Kajabi vs GoHighLevel 00:06 Five Buying Questions 01:07 Scalability And Support 01:46 Feature And Price Breakdown 03:00 Why Stage Matters 03:21 My Tech Stack Story 04:02 What Is GoHighLevel 05:15 Why We Chose Kajabi 05:55 Kajabi Pros And Pain 07:50 Switching To GoHighLevel 09:31 Expert Take From Kajabi Kate 13:24 Choosing The Right Fit 14:34 Final Decision Lesson ------- LINKS For a copy of Emma's book'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/Day With The Queen Event - Melbourne - 22nd October, 2026 https://emmamcqueen.com.au/events/day-with-the-queen/August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

I’ve spent nine years migrating systems, paying for consultants, and chasing shiny dashboards, only to learn one simple truth. There is no magical platform that builds a profitable, stress free business for you. Software does not build businesses. Business owners do. The best tools for coaching business owners simply remove friction from the things you were already committed to doing. In this episode, I share the best tools for coaching business owners who want more structure, less mental load, and better support systems for their clients. We talk about GoHighLevel for pipeline and simplification, Marco Polo for real time coaching support, BigVU for showing up on camera with confidence, Virtually Myself for capturing and protecting your intellectual property, and Tide for focus and CEO time. If you are tired of migrating and want to simplify, this is your reminder to choose something good enough, learn it properly, and get back to the work that actually moves the needle. The best tools for coaching business owners are the ones that give you back your brain space. Chapter markers00:00 Best tools for coaching business 01:31 Tool 1: GoHighLevel 02:16 Pipeline out of your head 02:38 Social media in one place 03:39 Simplify and reduce mental load 04:30 Tool 2: Marco Polo 05:02 Why video messaging works 06:19 Coaching is lived daily 07:24 Boundaries and support 09:29 Tool 3: BigVU 10:00 Prompts, not scripts 10:56 Tool 4: Virtually Myself 11:26 AI needs organised inputs 13:00 Protect your IP 14:22 Tool 5: Tide LINKS Go High Level: https://www.gohighlevel.com/9683a6 Marco Polo: https://www.marcopolo.me/ Big VU: https://bigvu.tv/ Tide: https://apps.apple.com/au/app/tide-sleep-focus-meditation/id1077776989 Virtually Myself: https://www.virtuallymyself.com/ Emma McQueen: Website For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

A client asking for a discount mid contract can feel like a punch in the gut. Your brain goes straight to value, rejection, and worst-case scenarios, even when the work is solid and the relationship is good. In this episode, I share a real story from a digital marketing agency owner whose client asked to lower her monthly price by two-thirds halfway through a three month engagement. The surprising part is that he was not unhappy and the results were not the issue. I take a look at what to do when a client wants to lower their investment, how to stop taking it personally and how to get curious about what is really driving the request. Often it is cash flow and timing, not a lack of trust or a lack of value. You will hear the three options you have in this situation, and why restructuring payments can sometimes protect your scope, your revenue, and the relationship at the same time. Chapter markers00:00 Introduction 00:38 Client is asking for a discount mid contract 01:45 The real issue: cash flow, not value 02:30 Three options when a client asks for a discount 03:37 Restructure payments, keep scope 04:35 Timing and cash flow vs price 05:00 Protect revenue and protect relationships LINKS Emma McQueen: Day With The Queen Website YouTube Channel August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

If your sales calls feel warm and promising, but the follow-up dies in the inbox, this episode will hit a nerve. We’re talking about the sneaky gap between “that was such a great chat” and “why did they disappear?”, and why it’s rarely your offer, your price, or your personality. Most of the time, it’s simpler than that. The call had no structure, so nothing moved forward. You’ll hear a repeatable way to run a clarity or discovery call that still feels human, but actually goes somewhere. We cover how to choose one clear offer before you even jump on the call, how to anchor the conversation in the client’s transformation (not your list of deliverables), and how to lead without dominating the airtime. It’s about listening properly, reflecting what you’re hearing, and earning the right to present a solution that fits. We’ll also get into the moment most people talk themselves out of the sale, how to hold your nerve when it’s time to make the offer, and why pricing should match the outcome, not the clock. Then we finish where money often leaks: the next step. Not vague “let’s stay in touch” energy, but a clear, kind, time-bound close that keeps momentum alive. CHAPTER MARKERS 00:00 Stop Losing Sales 00:48 Why Calls Drift 01:44 Pick One Offer 03:23 Map The Ladder 04:36 Three By Three Call 08:01 Offer In Three 09:28 Silence Sells 10:17 Price With Conviction 11:14 Lock In Next Step 12:23 Homework And Practice 13:45 Wrap Up And CTA LINKS Emma McQueen: Website For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/ June Go-Getter Event in Melbourne: https://emmamcqueen.com.au/events/go-getter-day/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

A quiet week in business can mess with your head fast. One minute you’re fine, the next you’re wondering how to get more clients and whether you need to change everything. In this episode, I’m sharing a simple metaphor that brings you back to strategy, not panic: turn on the tap. Every business has a “tap”, a handful of actions that reliably create opportunities when you actually do them. The problem is we forget, we get busy, and we start chasing shiny new tactics instead of switching back on what already works. You’ll hear the four taps I look for first: relationship taps, visibility taps, invitation taps, and generosity taps. Plus, I’ll walk you through how to create your own “tap map” so you always know what to do next when things slow down. If you’re ready to stop reinventing the business every time it goes quiet, this is your reset. Pick one tap, turn it on this week, and build momentum from there. Chapter Markers 00:00 Business Gone Quiet 00:56 Turn the Tap On 01:18 Real Client Tap Wins 02:37 Stop Chasing Shiny Taps 03:32 Busy vs Real Taps 04:08 Four Types of Taps 05:39 Build Your Tap Map 07:18 Find Your Top Revenue Taps 07:57 From Hope to Operating System 08:34 Your One Tap Challenge 09:31 Wrap Up and Call to Action 10:07 Podcast Outro LINKS Emma McQueen: Website For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/ June Go-Getter Event in Melbourne: https://emmamcqueen.com.au/events/go-getter-day/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen

You don’t need longer sales conversations. You just need a cleaner process. In this episode, I share a little story about a 15-minute coaching conversation that completely turned a client's business trajectory around. If you’ve ever had a few inquiries fall through and immediately concluded you’re just "terrible at sales," this is your permission slip to stop overcomplicating things. We dive deep into why you don't need longer sales conversations. Nobody wants to sit there for an hour - you just need them to be cleaner. I break down the common process traps that keep service providers stuck in information overload, distracted in the "cracks" of their day, and losing out on dream clients. You'll learn how to switch from phone calls to high-trust Zoom connections, why structure always beats pure instinct and how to execute a thoughtful, human follow-up process that converts without the "ick". Before you go redesigning your offers or changing your prices, let's look at the actual evidence and clean up your conversations. LINKS Emma McQueen: Website For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/ YouTube Channel August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/ June Go-Getter Event in Melbourne: https://emmamcqueen.com.au/events/go-getter-day/ BD Sprint: https://emmamcqueen.com.au/coaching-services/bd-sprint/ Mentioned in this episode: Day With The Queen