Advertise on podcast: You Own the Experience Podcast

In this episode, Lauren and Rob are joined by Bill Corwin, a fractional CIO/CTO and long-time collaborator with the Leap team. The conversation kicks off with a discussion about the importance of aligning business solutions with technology roadmaps to avoid pitfalls. The trio delves into the advancements in VoIP systems, the value of recording calls, and utilizing unstructured data for better decision-making and operational efficiency. The trio explores the evolution from VoIP to UCaaS platforms, and the role of AI in modernizing coaching and candidate screening. Bill shares his expertise on building effective technology roadmaps, contract negotiations, and the significance of structured data. We wrap up with Bill's insights on how agencies can leverage these technologies for strategic growth and the importance of governance and flexibility in tech adoption. Thank you to our sponsor, Leap Advisory Partners. Please remember to rate, review, and share the episode wherever you tune in.

In our first episode of 2026,  Lauren and Rob welcome Myla Ramos, CEO of Search Pros and an SIA Global 150 Woman in Staffing. Myla shares her incredible journey of building a successful staffing & recruiting business from scratch.  She highlights the importance of technology, culture, and resilience in business, while also emphasizing the human touch in the age of AI.  Myla also shares her favorite prospecting story which included a can of SPAM and how her company turned SPAM into a business philosophy.  (Start, Persevere, Adapt, Measure) This episode is a must-listen for anyone looking to build a resilient and innovative team. Please remember to rate, review and share the episode wherever you tune in. And thank you to our sponsor, Leap Advisory Partners.

In this episode, Lauren and Rob are joined by Lia Taniguchi to discuss Bullhorn’s Talent Grid Report 2025. The conversation highlights the challenges faced by Gen Z candidates, including low satisfaction levels and communication gaps with recruiters. The trio emphasizes the importance of AI in enhancing recruitment processes by driving speed, responsiveness, and transparency. They also explore the decline in using recruiters as a primary job-hunting resource, underscoring the ongoing importance of personal connections and the human touch in hiring. The episode delves into the significance of skill matching, re-skilling, and well-crafted job descriptions in building candidate loyalty. With creative solutions and the thoughtful application of technology, the discussion ends on an optimistic note about the future of recruitment and staffing. 👉 Read the full Talent Trends Report 2025 here Thank you to our sponsor Leap Advisory Partners and remember to rate, review and share the episode wherever you tune in.

This week, Lauren and Rob are joined by their favorite Rec Tech Account Executive, Jack Barnes from Sourcewhale. Jack is known for his creative approach to prospecting-whether it’s dropping rap videos on LinkedIn or rapping about the product he sells on stage at conferences. The crew talks about the power of authenticity and fun in prospecting and sales. They also dive into how AI is transforming sales and marketing. This is a must-listen for anyone in sales or leading a sales team. A big thank-you to our sponsor, Leap Advisory Partners. And don’t forget to rate, review, and share the episode wherever you listen.

This week, Lauren and Rob are joined by Dries De Coster, CEO of meetDwight. The discussion centers on the innovative concept of using digital workers in the staffing and recruiting industryparticularly in middle- and back-office roles. The conversation highlights various use cases for digital workers, including onboarding, compliance, credentialing, and invoicing, while emphasizing the value of a hybrid workforce that combines both digital workers and humans. Dries also underscores the importance of adapting to new technologies and shares his prediction that staffing agencies will evolve into resellers of digital workers. A special thank-you to our sponsor, Leap Advisory Partners. Remember to rate, review and share the episode wherever you tune in.

This week, Rob and Lauren sit down with fractional marketing leader Lauren Miller. Lauren shares insights into the modern world of marketing. Lauren emphasizes that the basics, like consistency in messaging and the 4 Ps (Price, Product, Place, Promotion), remain the most important. Lauren also points out that using AI means you are enabling the greatest "yes man" in the room, and that you cannot rely on a junior person and AI to lead your marketing or any strategy. This episode is a must-listen as you continue to think about AI in your businesses. Thank you to our sponsor, Leap Advisory Partners, and remember to share the show wherever you tune in.

This week, LJ and Rob right a long-standing wrong of the podcast. They finally have Tom Erb, CEO and Founder of Tallann Resources, on the podcast. Tom has been the staffing sales consultant of choice for the staffing industry for 15 years. Tom shares with the crew: His thoughts and overall impression on the macro winds facing the industry.What is and is not working for staffing sales.AI's impact on staffing so far. With conference season fast approaching, you can catch Tom speaking and in attendance at most, if not all, of the upcoming shows. Thank you to our sponsor, Leap Advisory Partners. Please remember to rate, review, and share the show wherever you tune in.

Lauren and Rob wanted to break in to highlight the opportunity for healthcare staffing firms as Bullhorn officially acquired Target Recruit today. The crew thinks Bullhorn customers will benefit from Target Recruits suite of healthcare specific functions and Target Recruit customers will benefit from Bullhorn's strong middle and back office suite. Check out the episode to hear more about why Lauren and Rob are excited and remember to follow, like and comment on the show wherever you tune in.

This week Rob Mann and Lauren Jones, are joined by Brad Mayr, Senior Business Consultant at Vensure Staffing Alliance. Brad discusses the challenges staffing executives face, transitioning from growth-focused entrepreneurs to dealing with compliance and regulatory issues that can impede business growth. The trio speak about the opportunity in outsourcing back-office tasks, especially in highly regulated states. Lauren and Rob are taking their 2-week summer break and will be back August 20th. We also want to send our condolences to the team at Avionte, with the sudden passing of their CEO Rishabh Mehotra. Please remember to rate, review and share the episode wherever you tune in and thank you to our sponsor, Leap Advisory Partners. #StaffingIndustry #BusinessGrowth #Outsourcing #Compliance #Leadership

This week, Rob Mann and Lauren interview Ellen Gomes, Vice President of Marketing at Cartwheel, a company focused on automating accounts receivable (AR) for staffing agencies. Ellen discusses the importance of AR in overall business efficiency, the benefits of automation compared to increasing headcount, and the impact of a well-designed user interface on adoption and customer experience. The middle and back office are traditionally low in innovation, so Rob and Lauren will continue to focus the podcast on this area for the rest of the month. Please remember to rate, review, and share the episode wherever you tune in. Thank you to our sponsor, Leap Advisory Partners.

This week Lauren and Rob sit down with Andy Jones, CEO and Co-founder of Tracker-RMS. Andy and the crew continue the conversation on how AI is impacting the staffing and recruiting industry.   Andy and the team talk about: 1. How AI and modern technology has completely shifted the power dynamic in sales. 2.The different phases of AI and how they pertain to Staffing & Recruiting. 3. How technology should serve one primary purpose: making consultants the best they can be with the time they have.   This is another must listen as business owners continue to prepare for AI's impact in our industry.   Please remember to rate, review and share the episode wherever you tune in.   And thank you to our sponsor Leap Advisory Partners.

In this episode, Lauren and Rob discuss the challenges and strategies around commissions in the staffing industry with guest Carl Jones, CEO and Founder of Konquest. Konquest is the first and only commission automation platform designed specifically for the staffing industry.   Konquest aims to streamline commission calculation, enhance transparency, and incentivize performance through gamification. Carl shares how his platform helps achieve these goals.   The trio shares the importance of aligning commission plans with organizational goals, maintaining flexibility, and considering intrinsic motivations.   They also delve into the potential impact of AI on commission structures, and the crucial role of constant review and adjustment.   If you've never considered commissions as a strategic part of your business plan, this is a must-listen!   Thank you to our sponsor, Leap Advisory Partners, and please remember to rate, review, and share the episode wherever you tune in.

In this episode, hosts Lauren Jones and Rob Mann welcome David Folwell, CEO of Staffing Hub and the host of The Staffing Show, to discuss the critical role of referrals in staffing.   " Getting people to stay on contract longer. When you go work with a friend, you stay on contract longer, you redeploy at a higher rate."   Here David underscores the importance of strategic sourcing and the concept of candidate lifetime value. In our conversation David covers tactics to maximize gross profit per hire, comparing referrals to other sourcing methods, and the necessity of reducing dependency on job boards.   The crew also shares stories highlighting: -How to leverage your personal and professional networks for staffing needs. -Why community building is different in 2025, with remote and hybrid cultures. -How important human connection is in our exceedingly technology-first world.   This episode is brought to you by Leap Advisory Partners.   Remember to rate, review and share the episode wherever you tune in.   #Staffing #Recruitment #Referrals #innovation #digitalmarketing #technology #saas

In this episode of 'You Own the Experience Podcast,' hosts Robert Mann and Lauren Jones sit down with Lydia Wilson and Kip Havel from Dexian to explore how forward-thinking concepts like 'Black Sky Thinking' and the 'Kindness Index' are shaping innovation in IT staffing. Lydia and Kip share insights into Dexian’s culture, highlighting their commitment to continuous innovation through AI, upskilling, and reskilling, all while fostering a workplace rooted in kindness and support. As the conversation wraps up, the hosts and guests reflect on the rapidly evolving tools and practices transforming the staffing industry. They emphasize the importance of adaptability, ongoing learning, and a people-first mindset as key strategies for staying ahead in a competitive market. Whether you’re a staffing professional or a business leader, this episode offers practical tips and inspiration for navigating the future of work. Please remember to rate, review, & share the episode wherever you tune in. Thank you to your sponsor Leap Advisory Partners.

In this episode, Lauren and Rob discuss the vital role of AI in recruitment and marketing and recap all the AI updates announced during Bullhorn Engage Boston. Later in the episode, LJ and Rob are joined by industry experts Sabashan Ragavan, CEO and co-founder of Hey Milo, and Leslie Vickery, CEO and founder of Clear Edge Marketing. The group's conversation explores the impact of AI on building trust, enhancing candidate experiences, and improving internal and external processes in staffing. Key takeaways include: the importance of using AI to create personalized yet scalable experiencesthe intersection of technology and human touch in achieving exceptional outcomesthe essential role of internal marketing in driving adoption and trust. The episode underscores the revolutionary potential of AI in the staffing industry and offers actionable insights for leveraging technology to foster growth and efficiency. Please remember to rate, review and share the episode wherever you tune in. Thank you to our sponsor Leap Advisory Partners.