Advertise on podcast: The CX Podcast R&R

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Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.

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Check latest episodes from The CX Podcast R&R podcast

Episode 84 - CX in 2026 with Jonathan Winchester, founder and CEO of insight6

2025/12/11

In this episode, Richard and Rhian warble with the founder and head honcho at insight6, Jonathan Winchester. They talk all about how insight6 came into being and what things are looking like for 2026 on the CX battlefield! Tune in and gather ideas and insights for your CX delivery in 2026! This an insight6 production for more information go to: www.insight6.com

Episode 83 - Taking CX to the next level with Alistair Tudor From Stephens' Scown Solicitors

2025/09/29

In this episode Richard and Rhian warble with Alistair Tudor from Stephens' Scown, a regional law firm with offices across the south-west of England. Alistair shares how as Head of Transformation and Client Delivery, he has worked with the team at Stephens' Scown to deliver world-class client experiences. He reveals the stages of transformation and tips on how to delight clients and customers, The CX Podcast R&R is brought to you by www.insight6.com

Episode 82 - How random is your CX?

2025/08/08

In this episode Rhian and Richard warble about random versus intentional and differentiated customer experience. They provide insight into the impact of random customer experience on revenue and delve into the latest data from the insight6 professional services sector report - how well do legal, accountancy, financial and property firms handle initial enquiries? The full enquiry handling report is available to download HERE The CX Podcast R&R is produced by insight6

Episode 81 - How can one more coffee help your business in 2025?

2025/03/14

In this episode join Richard and Rhian from insight6 warble about how cost cutting in the new financial year can impact CX and how another coffee could be the answer! Plus you can also access the FREE CX Checker. What level of CX does your business currently deliver? FREE CX Checker quiz - https://cxchecker.scoreapp.com This podcast is produced by insight6 - www.insight6.com

Episode 80 - Get great CX in your business in 2025

2025/02/14

In this episode join Richard and Rhian from insight6 warble about what to expect in 2025, how deliver great cx and how to access the FREE CX Checker. What level of CX does your business currently deliver? FREE CX Checker quiz - https://cxchecker.scoreapp.com This podcast is produced by insight6 - www.insight6.com

Episode 79 - CX Top Tips from Wales with Mel Evans

2024/07/19

In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season. This podcast is produced by insight6 - www.insight6.com

Episode 78 - Holiday CX with Lee Trowbridge

2024/06/28

This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector. Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation. Get in touch with Lee on [email protected] or www.yourholiday.notjusttravel.com This is an insight podcast production - www.insight6.com

Episode 77 - CX Data, what are the trends?

2024/06/07

This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX? Find out which CX Zone your business operates in with the FREE THE CX CHECKER

Episode 76 - CX Change is the constant

2024/03/28

In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.

Episode 75 - The Changing Face of Legal CX with Lee Taylor

2024/03/01

Has the traditional law firm had its day? This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.

Episode 74 - 2024...here we go!

2024/01/26

Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!

Episode 73 - CX review 2023 & predictions for 2024

2023/12/14

In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.

Episode 72 - It’s CXmas! (well, nearly)

2023/11/09

This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.

The CX Podcast R&R Episode 71 with Tony Day

2023/10/19

This month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that the most important part of keeping clients happy are the employees.

Is customer satisfaction in freefall?

2023/09/07

After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.