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Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership. Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses. Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name. Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts. Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success. Business Essentialswww.bedaily.com.au Business Essentials is produced by SoundCartel www.soundcartel.com.au +61 3 9882 8333

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How to avoid greenwashing. Plus: building a people-first workplace culture

2026/02/02

What is “greenwashing” - and how can businesses avoid it? And what does it take to build a future-ready, people-first workplace culture? In this episode, Elio D’Amato, founder of EnviroInvest, explains what greenwashing is, why it matters, and why regulators are cracking down. He outlines the risks for business leaders and shares practical guidance on communicating environmental claims clearly, credibly and legally. Next, leadership expert Mirjana Boznovska, founder and CEO of One Beyond Success, shares insights from her book Future of Work: A Blueprint, explaining why people-first cultures, sustainable leadership and intrinsic motivation are now business imperatives. Mirjana also shares her thoughts on what the next decade of work looks like for businesses and leaders alike. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Entrepreneurship, unpacked - and the power of advisory boards

2026/01/25

Entrepreneurship today demands more than hustle; it requires humanity, clarity and better support. In this week’s episode, entrepreneurial futurist Andrew Griffiths shares the qualities that underpin long-term success - from resilience and curiosity to embracing what makes you uniquely human in an AI-driven world. Andrew also offers sharp insights on modern marketing, brand differentiation and future-ready skills. Then, CEO advisor and author Anthony Moss reveals why advisory boards are a powerful yet overlooked advantage. He shares when to introduce one, who to invite, and how the right advisors can help leaders break through growth plateaus and commercial isolation. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Why bigger isn't always better. Plus: polishing your LinkedIn presence

2026/01/18

Bigger and louder doesn’t always mean better - in business or on LinkedIn. In this week’s episode, two experts share their insights around focusing on quality over noise. First up, LinkedIn trainer Karen Tisdell explains how business leaders can build credibility and real relationships with a strong profile - without feeling pressured to constantly post content. She shares practical tips for creating a profile that inspires confidence - and avoiding common mistakes (including over-AI polish). Next, what if chasing a “bigger” business is the very thing holding you back? Brad Giles, founder of Evolution Partners, challenges the business world’s common obsession with growth. Drawing on his new book, Brad unpacks the hidden costs of chasing scale, including toxic teams and disloyal customers. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Why empathy and energy are leadership superpowers

2026/01/11

Burnout isn’t a badge of honour - and empathy isn’t a “soft” skill. In this week’s episode, two innovative business thinkers explore strategies for avoiding exhaustion while cultivating meaningful connections that elevate both personal and professional performance. First, Tim Jack Adams, founder of greenx7, introduces Energised, his practical guide to restoring sustainable energy through sleep, mindset relationships and rhythm, starting with a simple question: how’s your battery? Then Daniel Murray, CEO of Empathic Consulting, challenges traditional leadership thinking, explaining why empathy is a powerful performance multiplier. Drawing from his book The Empathy Gap, Daniel reveals how real connection can reshape culture, boost influence and drive results in today’s demanding workplaces. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

When culture turns “cult-like”; plus three customer loyalty tips

2026/01/04

Is your workplace culture empowering people or quietly silencing them - and could poor experiences be driving customers away faster than you realise? In this week’s episode, leadership expert Marnie Brokenshire, cofounder of Uncapped Potential, unpacks the growing risk of culture slipping into “cult-like” control and why psychological safety matters. Then Greg Nicolle, Group Manager of Client Success at Thryv Australia, explains why customer experience can outweigh product quality and shares three practical ways businesses can build loyalty and keep customers coming back. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Transforming teams with EQ. Plus, Darius Pfitzner's career story

2025/12/28

What really drives success in today’s workplace - and are we focusing on the wrong things? In this episode, Professor Darius Pfitzner, Academic Dean at the Australian Institute of Business, shares lessons from his extraordinary career journey, from Navy aircraft engineer to leading business academic, highlighting the value of failure, humility, and customer focus. We then turn to Emotional Intelligence Specialist Amy Jacobson, who explains how EQ can transform teams and offers five practical steps to build a more empathetic, accountable, and high-performing workplace. Together, they reveal why great leadership is both learned and deeply human. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

AI skills training and The Small Business Charter

2025/12/21

Australia’s small business landscape is being reshaped by some major forces right now – including the need for AI training, and a proposed new Small Business Charter. We explore both in this week’s episode. First up, Freshworks Australia’s Vice President, Andrew Phillips, talks us through the widening gap between businesses adopting AI and those holding back. Andrew warns business leaders about the risks that come with inaction. He also provides practical, accessible steps for businesses ready to leverage AI to lift efficiency and stay competitive. Next, Anne Nalder, CEO of the Small Business Association of Australia, delves into the proposed Small Business Charter and its potential to tackle long-standing structural disadvantages faced by SMEs. She outlines the reforms, protections and support the Charter could bring to businesses navigating today’s challenging conditions. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Intergenerational tensions and tackling tax debt

2025/12/14

There are two major forces shaping how businesses operate right now: intergenerational pressures, and hefty tax debts. In this week’s episode, leadership expert Marnie Brokenshire explains why managing five generations in one workplace is pushing managers to their limits - and why employees in their 50s may be the most underutilised asset in your organisation. Marnie also outlines the emotional-intelligence skills needed to turn generational tension into team strength. Next, CEO of Grow Capital Gus Gilkeson, breaks down this year’s surge in ATO tax debt - and what SMEs must do to avoid financial strain. Gus shares practical steps for early intervention, clear communication and managing tax obligations before they become business-threatening. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Fixing founder tensions and deepening customer trust

2025/12/07

Strong partnerships and loyal customers are both essential to business success – and this week’s episode explores how to bolster both. Greg Nicolle, Group Manager of Client Success at Thryv Australia, explains why retention often outperforms acquisition – and he shares six clever, underused follow-up tactics that turn one-time buyers into long-term loyalists. Then psychotherapist Tom Skotidas, founder of Everpath, reveals how fractured co-founder relationships can quietly derail a startup, and how psychotherapy helps rebuild trust before it's too late. Packed with practical insight, this episode helps leaders strengthen their partnerships and their bottom line. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

From tariffs to quiet quitting: pressures on modern business

2025/11/30

In this episode, we dive into two pressing challenges facing today’s leaders and businesses. Gus Gilkeson, CEO of Grow Capital, discusses how Donald Trump's sweeping US tariffs are shaking up global trade, with real impacts on Australian SMEs. He offers strategic advice to help businesses stay resilient, plan long-term, and adapt to increasing uncertainty. Then leadership expert Michelle Gibbings unpacks the real meaning behind "quiet quitting" - a modern term for the age-old issue of employee disengagement. Michelle shares how leaders can spot the signs early and re-engage teams through trust and open communication. Business Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Why Risk-Taking is the New Stability

2025/06/12

Are you the type of person who clings to stability while the world around you changes? Then you might be taking a huge risk for your business. Workplace expert Michelle Gibbings argues that calculated, strategic risk-taking is now essential for organisational resilience. Michelle explains why doing nothing can be the riskiest move of all and offers practical advice for business owners on building a culture that supports wise, deliberate experimentation - without tipping into recklessness. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Embracing Millennials in the age of AI

2025/06/11

A generation vital to the workplace, Millennials, or Gen Y’s, are now approaching their mid-40’s. As lovers of technology, they’re not fearful of AI, but rather engage with it to seek workplace improvement and explore how it can improve the world around us. Leadership expert, Dr Paige Williams, explains how to nurture and value this vital, next generation of leaders. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

5 Steps for an emotionally intelligent workplace

2025/06/10

How emotionally intelligent are you and your workplace? Are you being held back by toxic or unproductive relationships? Emotional Intelligence Specialist Amy Jacobson says hers is a skill anyone can learn, and that it can transform businesses. Amy outlines five practical steps to build an emotionally intelligent workplace, from self-awareness and emotional accountability to empathy, communication and decisive action. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

Are hybrid days numbered?

2025/06/09

If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important, but it should be balanced and sustainable for the business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.

How to avoid a two-tier workforce

2025/06/08

As artificial intelligence adoption accelerates, a new divide is emerging between owners and employees embracing the technology, and those being left behind. Andrew Phillips, Vice President of Freshworks Australia, a company delivering AI software for customer and IT services, explains why it’s now time for small and medium business leaders to become AI-literate. He explains how some simple, accessible tools can improve productivity, reduce costs, and future-proof teams. From repetitive tasks to customer service, Andrew describes some practical ways to integrate AI into your business and bring your workforce along for the ride. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333 See omnystudio.com/listener for privacy information.