Advertise on podcast: Profit Cleaners: Grow Your Cleaning Company and Redefine Profit

How do you grow a cleaning business when you’re still doing the cleaning yourself? In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey are joined by Claudia to answer real questions from cleaning business owners about hiring, scheduling, labor costs, and daily operations. Through community wins and practical examples, they explore what it takes to build a cleaning business that can operate beyond the owner. The conversation covers preparing for your first employee, building a pipeline of potential hires, and documenting cleaning processes to make training more consistent. A community member also shares her experience transitioning contractors to employees and how that change has supported reliability, quality, and recruitment. Whether you’re preparing to hire your first cleaner or strengthening an established team, this episode offers practical insights into managing growth, improving efficiency, and using AI to support operations while preserving personal customer service. Ready to build a cleaning business that gives you more time and room to grow? Listen to the full episode, then visit profitcleaners.com for show notes, training, and free resources to help you strengthen your systems and build your team. Highlights: (01:38) Documenting pre-existing damage to protect your business and clarify customer concerns(04:41) Evaluating high labor costs through pricing, cleaning times, and team efficiency(06:26) Building a hiring pipeline before you need additional cleaners(07:34) Moving from solo cleaning to a team and preparing for the financial transition(10:28) A business owner’s experience transitioning contractors to employees(20:33) Improving a solo cleaner’s schedule by pairing longer cleans with shorter jobs(23:07) Documenting your cleaning process to train others and reduce dependence on you(24:04) Navigating first-hire concerns and identifying coachable candidates(27:15) Planning payroll reserves and considering a part-time first hire(32:31) Using AI for recurring administrative tasks while maintaining human involvement in customer service Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/

How do you grow a cleaning business when you’re still doing the cleaning yourself? In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey are joined by Claudia to answer real questions from cleaning business owners about hiring, scheduling, labor costs, and daily operations. Through community wins and practical examples, they explore what it takes to build a cleaning business that can operate beyond the owner. The conversation covers preparing for your first employee, building a pipeline of potential hires, and documenting cleaning processes to make training more consistent. A community member also shares her experience transitioning contractors to employees and how that change has supported reliability, quality, and recruitment. Whether you’re preparing to hire your first cleaner or strengthening an established team, this episode offers practical insights into managing growth, improving efficiency, and using AI to support operations while preserving personal customer service. Ready to build a cleaning business that gives you more time and room to grow? Listen to the full episode, then visit profitcleaners.com for show notes, training, and free resources to help you strengthen your systems and build your team. Highlights: (01:38) Documenting pre-existing damage to protect your business and clarify customer concerns(04:41) Evaluating high labor costs through pricing, cleaning times, and team efficiency(06:26) Building a hiring pipeline before you need additional cleaners(07:34) Moving from solo cleaning to a team and preparing for the financial transition(10:28) A business owner’s experience transitioning contractors to employees(20:33) Improving a solo cleaner’s schedule by pairing longer cleans with shorter jobs(23:07) Documenting your cleaning process to train others and reduce dependence on you(24:04) Navigating first-hire concerns and identifying coachable candidates(27:15) Planning payroll reserves and considering a part-time first hire(32:31) Using AI for recurring administrative tasks while maintaining human involvement in customer serviceLinks/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/

Building a successful cleaning company requires more than bringing in new customers. You also need the right people to serve them. In this episode of the Profit Cleaners Podcast, Brandon Condrey and Claudia Knight McGrory discuss one of the most persistent challenges in the cleaning industry: building and retaining a reliable team. From employees who interview well but quickly prove to be the wrong fit to strong cleaners who may still create problems for the culture, they explain why owners need a better way to evaluate performance. JR Robles shares his 4Q framework, which evaluates cleaners based on quality, efficiency, communication, and reliability. The conversation also covers when to coach versus when to let someone go, why ongoing audits matter even after responsibilities have been delegated, and how consistent training can help good employees improve and stay longer. Ryan Serafin also shares his experience of hiring several cleaners who struggled with reliability, following directions, and appropriate behavior inside customers' homes. His situation opens up an important conversation about an often-overlooked part of leadership: you can't always assume employees know what professional behavior looks like. Sometimes expectations that seem obvious to an owner still need to be clearly taught, reinforced, and coached. They also discuss employee referrals, hands-on training, positive reinforcement, and the systems that allow teams to perform without constant owner involvement. Because at some point, growth isn't just about getting more customers. It's about building the team that builds the business. If hiring feels like a revolving door and managing employees is taking more of your time than expected, this episode offers practical strategies for hiring better, addressing behavior issues, developing your people, and building a stronger, more dependable team. Listen now! For more show notes, trainings, updates, and free resources, visit ProfitCleaners.com.  Highlights: (02:43) Why the challenges of entrepreneurship are part of building a stronger business.(08:30) What rapid growth can reveal about employees in leadership positions.(12:48) Why delegating responsibilities doesn't eliminate the need for regular audits.(17:30) How to approach employee terminations with better documentation and safeguards.(19:21) Why hiring, firing, and training are essential skills for cleaning business owners.(20:00) The 4Q framework for evaluating quality, efficiency, communication, and reliability.(22:58) What to examine when new hires repeatedly fail to work out.(26:41) How practice houses can help prepare cleaners before working independently.(28:21) Why developing leadership skills across your team can make future promotions easier.(33:09) Why employee training should continue long after onboarding.(37:16) How public recognition and private correction can strengthen team morale.(40:10) Why employee referrals can produce some of your longest-lasting hires.(44:49) Why strong systems reduce micromanagement and dependence on individual employees.(45:37) How hands-on training helps new cleaners learn and consistently meet company standards. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanDownload the “We Broke Something” leave-behind: profitcleaners.com/leavebehind

Winning a new customer doesn’t end when the first cleaning is booked.  In this episode of The Profit Cleaners Podcast, the Brandons discuss how losing customers after their first or second clean can quietly make your entire customer acquisition process less efficient. They explain why cleaning business owners should look closely at their retention data, identify where customers are dropping off, and determine whether the first-clean experience may be contributing to unnecessary churn. They also share practical ways to create a stronger customer experience, including handwritten notes, thoughtful leave-behinds, proactive follow-up, and small details that keep your company top of mind between visits. More importantly, they explain why the way you respond when something goes wrong can have just as much impact as getting everything right in the first place. Through real stories from their cleaning businesses, the Brandons show how honest communication, accountability, and a willingness to make things right helped them preserve customer relationships even after mistakes were made. A broken item doesn’t necessarily have to mean a lost customer. How your company responds can determine whether that mistake becomes a cancellation or a story the customer tells their neighbors for all the right reasons. If you are successfully bringing new customers through the door but struggling to keep them, this episode will help you rethink the first clean as more than a service appointment. It’s an opportunity to build trust, demonstrate value, and create an experience customers want to continue. Listen now! Download the “We Broke Something” leave-behind to help your team communicate clearly with customers when something gets damaged during a clean. Click here: profitcleaners.com/leavebehind Highlights: (01:23) Why the first clean should be treated as an audition for recurring business.(03:16) How losing customers early can make customer acquisition significantly more expensive.(05:13) Why customer retention and lifetime value matter to the long-term health of your business.(07:06) How to use your business data to identify first-clean and early customer churn.(10:25) Simple ways to make the first-clean experience more personal and memorable.(12:11) How thoughtful leave-behinds can keep your cleaning company top of mind.(14:12) How to respond professionally when a customer is unhappy with a clean.(15:39) Why proactive follow-up can uncover concerns before they become cancellations.(18:36) How honest communication after breaking a customer's item strengthened the relationship.(21:38) Why taking responsibility for a costly mistake helped preserve a long-term customer.(24:09) How going above and beyond to correct a problem can become part of your referral story.(25:51) Why every customer interaction should be handled with your reputation in mind.(26:59) Why customers are ultimately buying more than a clean. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanDownload the “We Broke Something” leave-behind: profitcleaners.com/leavebehindDownload the “We Broke Something” leave-behind: profitcleaners.com/leavebehind

In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey tackle one of the most expensive problems hiding inside cleaning businesses: employee turnover. While many owners assume they are dealing with a labor shortage, the Brandons explain why the bigger issue may actually be retention and why constantly replacing cleaners can quietly drain thousands of dollars from a business. They break down the true cost of losing a cleaner, including recruiting expenses, training, lost productivity, owner time, and revenue lost when routes cannot operate at full capacity. Using a hypothetical $10,300 cost per lost employee, they show how a cleaning company with 20 employees and 200% annual turnover could be looking at roughly $412,000 a year in turnover-related costs. Suddenly, that employee who disappeared after a week is a very expensive ghost. The Brandons also explore the changing labor market, including rising service-industry wages, increased competition for workers, and why cleaning businesses need to prepare for higher labor costs. They discuss the importance of responding quickly to applicants, offering more predictable schedules, using technology to simplify day-to-day work, and creating an employee experience that makes great cleaners actually want to stay. Finally, they explain why better retention goes far beyond hiring. Strong culture, ongoing training, reliable systems, employee recognition, and consistent leadership can turn your existing team into one of your best recruiting tools. Instead of endlessly pouring new hires into a leaky bucket, the goal is to fix the leaks, understand the numbers, and build a business where both employees and customers want to stick around. Listen now! Highlights: (01:42) Why cleaning businesses are facing a retention crisis, not just a labor shortage.(04:12) The hidden $10,300 cost of losing and replacing a cleaner.(07:58) How rising wages and a shrinking labor pool are affecting cleaning businesses.(12:13) Why responding quickly to job applicants can improve hiring success.(14:24) How predictable schedules and better systems can help retain employees.(16:08) Why a strong company culture plays an important role in employee retention.(18:32) The importance of tracking hiring, training, and turnover costs.(19:33) Why ongoing training helps build stronger, more committed teams.(22:10) How happy employees can become one of your best recruiting tools.(23:42) How auditing your hiring process can uncover costly gaps and improve retention. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanerclean

In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey share a candid one-year update on their Las Cruces expansion, offering an honest look at the challenges, setbacks, and lessons that came with launching a second location. While the opportunity showed early promise, unexpected operational and marketing obstacles forced them to rethink their approach and rebuild from the ground up. The Brandons discuss how a suspended Google Business Profile significantly impacted customer acquisition, the complexities of managing a business remotely, and the importance of establishing reliable systems and leadership before expanding into a new market. They also explain how seemingly minor administrative issues, including business verification and address discrepancies, created larger operational challenges than anticipated. Throughout the conversation, they reflect on the risks of pursuing multiple growth initiatives simultaneously and why they ultimately decided to pause their franchising plans to focus on strengthening their existing operations. By improving financial visibility, refining key performance indicators, and making more data-driven decisions, they have developed a clearer strategy for sustainable growth. Whether you are considering opening a second location or looking to improve the performance of your current business, this episode provides practical insights on resilience, operational discipline, and why long-term success is built through consistent execution rather than rapid expansion. Listen now! Highlights: (00:50) Brandon and Brandon provide a one-year update on the Las Cruces expansion and discuss the realities of launching a second cleaning business location.(03:34) How a suspended Google Business Profile disrupted customer acquisition and the lessons they learned while rebuilding their online presence.(05:43) The operational challenges of managing a remote location, hiring local leadership, and maintaining consistency across multiple markets.(10:32) Why they chose to pause their franchising plans and refocus on strengthening existing operations before pursuing further expansion.(13:28) How improved financial reporting, KPI tracking, and operational data are helping them make more informed business decisions.(17:58) Why they decided to continue investing in the Las Cruces location instead of walking away, and how a few strategic improvements can restore profitability.(20:23) The importance of resilience, continuous improvement, and maintaining long-term focus when navigating setbacks in business. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanLearn more about Noctave AI: noctave.ai

Every missed call is more than a missed opportunity—it could be the start of a long-term customer relationship that never happens. In this episode, Brandon Schoen breaks down one of the most overlooked profit leaks in the cleaning industry: unanswered phone calls. After reviewing the call logs from his own multi-million-dollar cleaning company, he uncovered a startling amount of lost revenue that had been quietly slipping away year after year. Brandon walks through the simple math behind calculating your own hidden revenue loss, explains why missed calls cost far more than a single cleaning appointment, and shares why fixing your revenue capture process can often generate bigger returns than spending more on marketing. He also introduces a free calculator designed to help cleaning business owners estimate how much revenue they're losing—and discusses practical options for capturing more leads without adding unnecessary complexity to their business. Use the free Revenue Calculator at https://calculator.noctave.ai/  to estimate your hidden revenue leak, then explore the full training to learn practical strategies for capturing more calls, booking more jobs, and growing your cleaning business without simply spending more on marketing.  Listen now! Highlights: 00:00 – Why a Single Missed Call Could Cost Thousands in Future Revenue 02:04 – The $130,000 Revenue Leak Hidden Inside a Successful Cleaning Business 04:56 – The Simple Formula to Calculate Your Own Missed Revenue 07:43 – Why the First Cleaning Isn't the Real Value of a New Customer 09:02 – A Free Calculator That Reveals Your Hidden Revenue Leak in Seconds 11:40 – Why Most Cleaning Companies Don't Have a Lead Problem 12:57 – Four Ways to Stop Losing Customers After They Call 15:35 – How AI Can Capture Calls, Book Jobs, and Support Your Office Team 16:57 – Why Recovering Existing Opportunities Is Easier Than Finding New Ones 18:15 – The Cost of Ignoring Missed Calls as Your Business Grows Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanRegister for the free live training — Tuesday July 7th at noon Mountain: profitcleaners.com/voiceaiLearn more about Noctave AI: noctave.ai

Tomorrow is the day. Brandon Schoen is going live Tuesday July 7th at noon Mountain for a free training he has been building toward for almost a year. In this quick episode he breaks down exactly what he is going to cover, who it is for, and why his mentor Tony Cruz is joining live with something that has never been offered before. This one is short. If you own a cleaning business — just listen and then go register. See you tomorrow. Register here — it takes 30 seconds: profitcleaners.com/voiceai Highlights: (00:29) Why one missed phone call could be the silent revenue leak costing your cleaning business thousands.(01:53) Why most cleaning businesses don't actually have a lead problem—they have a follow-up problem.(02:28) Real data from a $5 million cleaning business showing how Voice AI is increasing bookings and capturing lost revenue.(03:10) Meet Tony Cruz—the Voice AI pioneer who's been using this technology long before most business owners knew it existed.(04:28) How combining paid ads with Voice AI can dramatically improve conversions instead of wasting marketing dollars.(05:47) Who should (and shouldn't) attend the webinar—and how to know if your business is leaving money on the table.(06:28) What to expect during the live training, including an exclusive bonus available only to attendees Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanRegister for the free live training — Tuesday July 7th at noon Mountain: profitcleaners.com/voiceaiLearn more about Noctave AI: noctave.ai

This week we are pulling back the curtain. Inside our Noctave AI Cohort 1 mastermind we brought in a very special guest — Tony Cruz, a cleaning business owner of 15-plus years and one of the most knowledgeable people in the home services industry on the topic of voice AI. In this episode, Brandon introduces Tony and then plays an exclusive behind-the-scenes clip from our live Zoom training where Tony shares his story, his background, and his perspective on where the cleaning industry is headed. This is the first 10 minutes of a much longer session Tony led for our paid cohort members. We wanted to give our podcast audience a taste of who Tony is and what he brings to the conversation before he joins us live on July 7th. Tony Cruz will be joining Brandon live on the July 7th webinar with a special bonus offer for Cohort 2 that he will only reveal on the call. Register for the free live training — Tuesday July 7th at noon Mountain: profitcleaners.com/voiceai Highlights: 00:00 – Introduction00:28 – Meet Tony Cruz: The Cleaning Business Owner Behind the AI Success Stories06:21 – The Biggest Mistake That Nearly Cost a Family Cleaning Business07:48 – The Mindset Shift That Changes How You Sell Premium Cleaning Services08:36 – Why Cold Audiences Don't Care About Your Awards or Reviews09:14 – The Real Reason Customers Will Pay More for Your Cleaning Service10:50 – How Paid Ads and AI Work Better Together11:52 – Where to Learn More About Implementing AI in Your Business Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanRegister for the free live training — Tuesday, July 7th at noon Mountain: profitcleaners.com/voiceaiLearn more about Noctave AI: noctave.ai

Most cleaning business owners have no idea how much revenue is leaking out of their business every single week. Not from bad marketing. Not from bad service. Just from missed calls. In this episode Brandon Schoen — co-founder of Sandia Green Clean, one of the largest residential cleaning companies in New Mexico — walks through the exact call report discovery that changed how he thinks about his business forever. He breaks down the math live, shows you how to calculate your own number in five minutes, and shares what he built to fix it. If you own a cleaning business and your phones go unanswered at night or on weekends — this episode is for you. Brandon is also hosting a free live training on Tuesday July 7th at noon Mountain to walk through this in real time. Details at the end of the episode and in the show notes. Register for the free live training — Tuesday July 7th at noon Mountain: profitcleaners.com/voiceai Learn more about Noctave AI: noctave.ai Highlights: 00:00 – Introduction02:00 – The Missed Opportunity You Didn't Know Was Costing You04:45 – How to Calculate Your Hidden Revenue Leak08:40 – Why More Marketing Isn't the Answer10:00 – Why Hiring More Phone Reps Didn't Solve the Problem11:15 – The AI Solution That Answers Every Missed Call15:30 - Short Demo of Noctave AI20:00 – How Noctiv AI Helps Recover Lost Revenue21:30 – Combining AI With Paid Ads for Better Conversions24:15 – Live Demo, Webinar, and Next Steps Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanercleanRegister for the free live training — Tuesday July 7th at noon Mountain: profitcleaners.com/voiceaiLearn more about Noctave AI: noctave.ai

In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey examine one of the most important business decisions cleaning company owners face: when and how to raise prices. As operating costs continue to increase across the industry, they explain why strategic price adjustments are often necessary to maintain profitability while continuing to deliver exceptional service. Drawing from their own recent experience, the Brandons discuss implementing multiple price increases within a short period, including how rising fuel costs influenced their pricing strategy. They share the lessons they learned, why most customers responded positively, and how building trust through consistent value makes pricing conversations significantly easier. They also explore current trends shaping the residential cleaning industry, including growing consumer demand, changing perceptions of professional cleaning services, and why more households now view recurring cleaning as an investment in time savings, mental well-being, and overall quality of life. They also discuss practical ways cleaning businesses can differentiate themselves by emphasizing convenience, efficiency, and customer experience rather than competing solely on price. Finally, the Brandons provide an update on the evolution of their own pricing philosophy, explaining why they are moving away from competitor-based pricing in favor of a gross margin approach. They discuss the importance of understanding business financials, making data-driven decisions, and continually refining systems to build a more profitable and sustainable cleaning company. Listen now! 👉 Visit profitcleaners.com/cleanerclean to learn more about the Cleaner Clean platform, access educational resources, and discover practical strategies for building a stronger, more profitable cleaning business. Highlights: (00:56) An overview of current cleaning industry trends and why more than half of cleaning businesses have recently increased their prices.(03:10) How consistently delivering value strengthens customer trust and minimizes cancellations during price adjustments.(04:26) Key industry statistics on consumer demand, average pricing, and the continued growth of residential cleaning services.(05:54) How emphasizing speed, convenience, and efficiency can create a competitive advantage beyond price alone.(09:21) The importance of transparency, value-based messaging, and customer communication when adjusting pricing.(11:18) An update on the next phase of Profit Cleaners and the transition toward a more strategic pricing model.(13:01) The value of continuous learning, system improvement, and financial awareness in building a business designed for long-term success. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanerclean

In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey share the story behind one of the biggest business decisions they've ever made. After spending the past year developing a franchise model—including significant investments in legal work, systems, and planning—they ultimately chose to walk away from the opportunity in favor of a direction that better aligns with their mission and values. The Brandons discuss the realities of the franchise model, the unexpected challenges they encountered, and why they concluded that it no longer reflected the entrepreneurial freedom they have always encouraged within the Profit Cleaners community. Rather than creating a business with higher barriers to entry, they explain why they are recommitting to helping independent cleaning business owners build successful, scalable companies. They also introduce the next chapter of Profit Cleaners, centered around practical AI solutions and modern business systems. You'll hear how they're leveraging artificial intelligence to uncover operational insights, improve efficiency, automate decision-making, and simplify business management using real-world cleaning company data. They also provide a preview of the new educational platform, updated coaching resources, and AI-powered tools currently in development. This episode offers an inside look at the lessons learned from a major strategic pivot and why the future of Profit Cleaners is focused on providing accessible tools, practical education, and innovative technology to help cleaning business owners grow with confidence. Listen now! 👉 Visit profitcleaners.com/cleanerclean to stay informed about upcoming AI tools, educational resources, beta opportunities, and future Profit Cleaners updates. Highlights: (01:45) Why the Brandons stepped away from the podcast and what they had been building over the past year.(04:05) The realities of developing a franchise model and the key reasons they decided not to move forward.(06:13) Why returning to their entrepreneurial roots felt like the right decision for both their business and the Profit Cleaners community.(08:46) The challenges of high franchise startup costs and why accessibility became a priority.(10:17) An introduction to the next phase of Profit Cleaners, including AI tools, updated education, and community initiatives.(10:57) How AI-driven operational insights helped improve business efficiency and optimize team capacity.(13:29) Their renewed commitment to supporting independent cleaning business owners through practical solutions and innovation.(16:17) The vision for an AI-powered platform that delivers actionable business insights using real operational data.(17:56) How integrating payroll, CRM, GPS, and operational data can simplify business management and improve decision-making.(19:56) Introducing the Cleaner Clean platform and how to stay informed about upcoming product releases and opportunities. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Visit profitcleaners.com/cleanerclean to stay updated on everything coming next from Profit Cleaners. profitcleaners.com/cleanerclean

Artificial intelligence is rapidly transforming the way businesses operate—and for cleaning business owners, the question is no longer if you should adopt AI, but how to implement it effectively. In this episode of the Profit Cleaners Podcast, Brandon Schoen presents The Cleaning Business Owners’ Guide to AI, drawing from McKinsey’s State of AI research and translating it into actionable insights for local service businesses. He explores a critical gap in today’s market: while the majority of organizations are already using AI, only a small percentage have successfully scaled it to drive meaningful results. This gap presents a unique opportunity for early adopters to gain a significant competitive advantage. Throughout the episode, Brandon explains how AI can be leveraged as a form of digital labor—enhancing productivity, streamlining operations, and improving customer experience—without replacing the human element that drives service quality. He also introduces a strategic framework for AI adoption, outlining the progression from basic automation to full business transformation, and emphasizes the importance of rethinking workflows rather than simply adding AI tools to existing processes. If you’re looking to stay competitive, increase efficiency, and position your business for long-term growth, this episode provides a clear and practical starting point. Listen now! Get the AI Toolkit for Cleaning Business Owners:  https://profitcleaners.com/ai Highlights: (01:26) Overview of McKinsey’s State of AI report and its relevance to cleaning businesses. (03:05) The gap between AI adoption and measurable business results. (04:29) How leading companies are redesigning workflows using AI. (06:36) Understanding AI as a form of labor that enhances team productivity. (07:47) Why the next 12–18 months present a critical window of opportunity. (09:11) Untapped potential of AI in local service industries. (13:07) Risks of delaying AI adoption in a rapidly evolving market. (16:42) The three levels of AI adoption: automation, enhancement, and transformation. (18:41) Introduction to agentic AI and its future impact. (21:52) Effective vs. ineffective approaches to implementing AI. (23:16) Future trends: AI agents, advanced models, and industry-specific tools. (25:53) The widening gap between AI adopters and non-adopters. (28:44) Strategic choices: ignore, experiment, or fully commit to AI. (30:43) Final takeaway: AI as a tool for leverage, not replacement. Links/Resources Mentioned: Profit Cleaners Website Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/Get the AI Toolkit for Cleaning Business Owners:  https://profitcleaners.com/ai

Artificial intelligence is moving fast—and for business owners, the question is no longer if you should be using AI, but HOW. In this episode of the Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey break down how they’re using artificial intelligence as an AI co-pilot inside their cleaning business to automate tasks, improve efficiency, and help their team move faster. They share practical examples of how AI is already helping them summarize meetings, generate SOPs, draft emails, create marketing content, and even test AI voice assistants that can answer calls and schedule jobs. The Brandons also introduce the concept of developing an AI-first mindset—using AI as a research assistant, a problem-solving partner, and a strategic sounding board when making business decisions. While the technology is advancing rapidly, the Brandons explain why the goal isn’t to replace employees, but to amplify your team’s productivity by removing repetitive tasks and allowing people to focus on delivering great customer experiences. If you want to stay competitive, save time, and start leveraging the tools that are shaping the future of business, this episode will give you a clear place to start. Listen now! And for more strategies to grow your cleaning business, access our free training → profitcleaners.com/masterclass  Highlights: (01:19) Why learning AI is becoming essential for business owners who want to stay competitive. (07:44) Developing an AI-first mindset: using AI instead of traditional search to solve problems faster. (10:41) How AI can summarize meetings, extract action items, and improve team accountability. (14:09) Using AI to generate SOPs and internal documentation quickly. (19:23) Testing AI voice assistants to answer calls, book jobs, and support customer service. (24:10) Creating marketing content with AI—including images, videos, and ad copy. (31:06) Why AI should be used to amplify your team, not replace them. (36:15) The key takeaway: spending just a few hours per week learning AI can give your business a major advantage. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/

What does it take for a local cleaning company to win “Best of the City”—especially when competing against long-established franchises with bigger advertising budgets? In this episode of the Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey share the story behind their underdog victory: winning Best House Cleaning in their city for the first time after eight years of competing. The Brandons break down the strategies that helped them finally secure the win—from building powerful social proof with reviews, to activating their customer community during voting season, to forming strategic partnerships with other local businesses that expanded their reach. They also discuss why customer experience throughout the year plays a critical role when you eventually ask customers for reviews, referrals, or votes—and how responding to negative reviews can turn dissatisfied customers into long-term advocates. Throughout the episode, they share practical insights on community engagement, marketing consistency, and leveraging local recognition to build credibility and attract more customers. If you want to strengthen your reputation, increase conversions, and position your business as a trusted leader in your market, this episode offers a clear roadmap for doing exactly that. And for more strategies to grow your cleaning business, access our free training → profitcleaners.com/masterclass  Highlights: (00:42) The big announcement: winning Best of the City in the house cleaning category after eight years of competing. (02:24) Competing against a well-established franchise—and what finally helped them secure the win. (03:08) Why social proof—reviews, testimonials, and awards—plays a critical role in customer buying decisions. (05:39) Community engagement strategies: using email and text campaigns to activate customer support during voting periods. (08:07) The concept of making “deposits” with customers throughout the year before asking for reviews or votes. (11:39) How responding to negative reviews can resolve issues and strengthen customer relationships. (12:41) Strategic partnerships with other local businesses to expand reach and cross-promote services. (16:42) Leveraging social media, community initiatives, and local PR to increase brand visibility. (19:17) Why consistent content and communication strengthen customer engagement. (21:20) The key takeaway: building goodwill in your community creates long-term support and trust. Links/Resources Mentioned: Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/