Advertise on podcast: Out of the Hourglass

Finding and keeping a strong "number two" is one of the most important — and most difficult — hires a trades business owner will ever make. In this episode of Business is Messy, Brian and Colin make the case that the best candidate probably isn't coming from your industry — and break down exactly where to look, how to bring them on, and how to lead them once they're in the door. From outcome-based compensation and reference checks to one-on-ones and the tough conversations most leaders avoid, this episode covers the full picture. If you've been putting off this hire — or struggling to make it stick — this one's for you. Today’s Podcast is brought to you by Painter Marketing Pros

What does it take to go from a 5-person local plumbing company to a multi-location operation serving six counties - as an unknown in a brand new market? John Moskola, co-owner of Watson & Sons Plumbing, joins us to share the real story: the financial pressure, the contingency planning, the marketing investments that took months to pay off, and the coaching relationship that helped him see around corners. From a single keyword change that dramatically shifted their search visibility, to a new trenchless lining service opening doors with realtors and homeowners alike, John's story is a masterclass in trusting the process when the results aren't there yet. If you're a trades owner sitting on a growth decision and not sure if the timing is right, this one is for you. Today’s Podcast is brought to you by Hirebus 

Safety programs don't protect your people -  safety culture does. And there's a big difference between having policies on paper and actually living them on the job site.  In this episode, Darren Lottes, National Safety Manager at Painters USA, and Mason Mimnaugh, Risk Management Consultant at Acrisure, walk us through what it really takes to achieve Summit Safety Level 2 certification, including the on-site verification process that separates companies that have a safety program from companies that are actively living one. From leveraging outside resources to connecting safety metrics to business growth, this conversation is a roadmap for any trades leader ready to take their safety culture to the next level. To connect with Mason Mimnaugh and learn more about Acrisure’s Risk Management Resources: [email protected] Today’s Podcast is brought to you by The Sherwin Williams Company 

Your brand story is one of the most powerful tools you have, but most businesses don't know how to tell it. In this episode, Molly sits down with Dennis Williams, co-founder & Partner of 3 Bridges Consulting and former broadcast journalist, to explore what it really means to define and elevate your brand in a crowded market. Dennis makes the case that every trades business should think like a media company, and breaks down the real cost of high-quality video and why AI-driven search is changing where your content needs to live. Practical, honest, and packed with perspective from someone who has built brands from the ground up.

Annie Newton, founder of ProfitWorks, joins the podcast to share how fractional CFO services and strategic remote talent placement are transforming trades businesses. From weekly cash flow discipline to "financial empathy" in reporting, Annie breaks down what commercial painting companies need to scale profitably. She explains why separating financial clarity from operational chaos is the first step toward smarter staffing decisions and sustainable growth. Today’s Podcast is brought to you by Protiv

Cash flow is the number one reason businesses fail—even profitable ones. Luis Serrano, Founder of Serrano Bookkeeping, joins the show to discuss why trades businesses struggle with cash flow and how to fix it. From understanding the stress in-house bookkeepers face to implementing practical strategies for maintaining 2-3 months of operational capital, Luis shares insights on breaking the cycle of being "profitable but broke." Plus, NCG Business Coach Kathryn Freeman weighs in on real-world cash flow challenges, including the dangers of making financial decisions based solely on tax benefits without considering cash flow implications. Today’s Podcast is brought to you by PaintScout 

Pete DiStefano, President of DiStefano Brothers Companies, shares his 20-year journey from solo contractor to leading four thriving divisions: construction, floor coatings, closets, and electrical services. He gets candid about his early struggles with impulse-driven leadership and accountability, revealing the practical systems that helped him transform from visionary entrepreneur to intentional leader. If you're a trades business owner who sees the vision but struggles with execution, this conversation offers actionable insights on building structure that supports growth instead of stifling it. Guest: Pete DiStefano, President, DiStefano Brothers Companies Website: dbcri.com | Nolan Client Since: 2013 Today’s Podcast is brought to you by Busybusy

Are your sales reps following a script, or thinking strategically about each opportunity? Jeff Cramer, Sales Coach for Nolan Consulting Group and founder of Perceptive Learning, tackles one of the most common problems in trades sales: autopilot selling. When reps run the same process for every customer, they create tactical fatigue—high volume, low profit, and constant price pressure. Jeff explains how to build a sales GPS that aligns every action with your business goals, why strategy must come before tactics, and how role-playing can transform your team's preparedness. If your reps are busy but not profitable, this conversation will change how you approach sales. Today’s Podcast is brought to you by Graco

COO of Coeur d'Alene Painting Group, Desiree Cleave, knows what it means to conquer the chaos -  running multiple businesses, raising kids, and navigating family business leadership dynamics all at once.  In this honest conversation, Des shares what it really took to find her voice in business, create the daily habits that set her up for success, and learn that sometimes the best thing you can do is just reroute.  Today’s Podcast is brought to you by Acrisure

Business is Messy is back, bringing you practical solutions to the challenges every growing trades business faces. Brian Nolan and Colin Nolan are digging into three challenges facing their clients right now: shifting sales teams from immediate-results thinking to relationship-building, navigating the complexities of family business succession, and creating accountability systems that actually stick. Have a business mess you'd like Colin & Brian to address? Drop us a note at [email protected] and we'll put it in front of our Coaches on an upcoming "Business is Messy" episode Today’s Podcast is brought to you by ProfitWorks. 

Rob Vallentine, National Mental Health Trainer, joins us following his powerful Grand Summit keynote that left attendees still reaching out months later with gratitude. Rob shares how equipping managers with mental health response skills can transform workplace culture, improve retention, and help leaders connect with their teams before problems escalate. Learn about the upcoming Mental Health First Aid Certification workshop in March - a practical training that teaches leaders how to notice warning signs, listen without judgment, and respond with confidence when team members are struggling. Today’s Podcast is brought to you by Safety Reports 

Succession planning isn't just about paperwork—it's about trust, timing, and knowing when to let go. Susan Kussin Tompkins shares her 32-year journey at Kent Countryside Nursery & Landscaping, from unexpected tragedy to a proud, intentional transition. She discusses implementing Profit First across two revenue streams, using winter downtime strategically, and why starting succession conversations earlier make everything easier. This is real talk from a business owner who's preparing to watch her legacy thrive in the next generation's hands Today’s Podcast is brought to you by Spartan Digital Marketing

Eric McDonald built CHP Paint Co.'s culture on a simple principle: you can't out-produce bad culture. After experiencing severe burnout in 2021, he made drastic changes—4-day work weeks, comprehensive benefits, employee recognition programs, and a two-week December shutdown. The results? Productivity increased, profitability soared, and December's "planned loss" became the strategic investment that transformed his entire year. Eric shares how to budget for culture and why bottom-line thinking beats chasing top-line revenue every time. Today’s Podcast is brought to you by Red Key Solutions

Start 2026 strong by focusing on what matters most: developing yourself and your key leaders. Brian Nolan shares his personal development goal of completing a Half Ironman and explains why setting challenging goals creates the foundation for developing others. Using the field supervisor role as an example, he breaks down the three critical areas any key leader must master—emotional intelligence, financial management, and systems—to effectively develop their teams and drive business results. Today’s Podcast is brought to you by The Sherwin-Williams Company 

HR compliance isn't just paperwork—it's what stands between your business and costly mistakes that can derail growth. In this conversation, Lisa DeMaria from Utopia Solutions breaks down the five most common HR misconceptions in trades businesses, from misclassifying workers to why your office manager can't do it all and the multi-state compliance traps that catch expanding companies off guard. This conversation gives you the roadmap to get HR right before problems show up at your door—protecting your business while creating the kind of culture that keeps great people around. Today’s Podcast is brought to you by Boolean Automation