Advertise on podcast: Better Never Stops - The Virginia Mason Institute Podcast

Join host Brenda McLeod in conversation with Kuldeep Singh, Helen Cyrus, and Alice Forsythe about NHS England’s multi-strand Culture of Care Programme. Featured in this episode: Kuldeep Singh | Helen Cyrus | Alice Forsythe | Brenda McLeod

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about implementing a management system at Three Rivers, a rural hospital in Washington state. Featured in this episode: Jamie Boyer | German Meza | Karen Gifford | Brenda McLeod

In our first-ever video episode, host Chris Backous chats with Liz Fitzhugh and Danielle Checketts about how reusable surgical hats are saving the environment and building relationships in the operating theatre and beyond. Featured in this episode: Danielle Checketts | Liz Fitzhugh | Chris Backous

Host Chris Backous in conversation with Dr. Angelique Ramirez (Foundation Health Partners), Robbi Bishop (Virginia Mason Institute), and Ian Petersen (Stat) about the magic of combining technology and a management system to optimize patient care. Featured in this episode: Dr. Angelique Ramirez | Robbi Bishop | Ian Petersen | Chris Backous

Host Brenda McLeod is joined by VMI Executive Director Wendy Korthuis-Smith and three guests to talk about engaging boards in process improvement. Featured in this episode: Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/] Brenda McLeod [https://www.linkedin.com/in/brendasmcleod/] Anita Day [https://www.linkedin.com/in/anita-day-2182134/]  Professor Andy Hardy [https://www.linkedin.com/in/profandyhardy/?originalSubdomain=uk]  Adam Sewell-Jones [https://www.enherts-tr.nhs.uk/about/board/meet-the-trusts-executive-team/adam-sewell-jones/] Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/]

Host Chris Backous is joined by three guests to talk about engaging doctors in process improvement. Featured in this episode: Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/] Chris Backous [https://www.linkedin.com/in/chris-backous-04726775/] Eliot Fagley [https://www.linkedin.com/in/eliotfagley/]  Magnus Harrison [https://www.linkedin.com/in/magnus-harrison-70858837/]  Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/]  Leeds Teaching Hospitals NHS Trust [https://www.leedsth.nhs.uk/] Mentioned in the episode: Donald Berwick Tait Shanafelt Genba Walk

Host Brenda McLeod is joined by three guests to talk about one of Virginia Mason Institute’s newest service offerings, the Leadership Emotional Intelligence Performance Accelerator, or LEIPA. Chapters 0:00 Intro with Brenda McLeod 01:44 Wendy Korthuis-Smith, Virginia Mason Institute: Why LEIPA? 04:32 What is LEIPA with Greg Young 10:16 The Team LEIPA experience with Adam Sewell-Jones 19:02 Getting the most out of the LEIPA experience Featured in this episode: Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/] Brenda McLeod [https://www.linkedin.com/in/brendasmcleod/] Greg Young [https://www.linkedin.com/in/leadershapegreg/] Adam Sewell-Jones [https://www.enherts-tr.nhs.uk/about/board/meet-the-trusts-executive-team/adam-sewell-jones/] Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/]  LEIPA [https://www.leadershapeglobal.com/leipa] East and North Hertfordshire NHS Trust [https://www.enherts-tr.nhs.uk/]

Earlier this year Leeds Teaching Hospital managed to save £16M ($20M USD) in the space of 2 weeks. Featured in this episode: ⁠Wendy Korthuis-Smith⁠ ⁠Chris Backous⁠ ⁠Phil Wood⁠ ⁠Jimmy Parvin⁠ ⁠Leeds Teaching Hospitals NHS Trust⁠ ⁠Virginia Mason Institute Chapters 01:34 Wendy Korthuis-Smith, Virginia Mason Institute 04:23 Phil Wood, CE of Leeds NHS 07:26 Command & Control vs. Continuous Improvement 13:04 Jimmy Parvin on how they did it 20:22 CI in large organizations 32:47 Trusting your team 40:20 Scalability 45:53 Final thoughts

Advancing diversity, equity and inclusion in healthcare has become a strategic imperative for all leaders in healthcare. But to make lasting progress, we can’t just treat the symptoms; we must address the underlying condition, which is systemic inequity. Learn how leaders at Virginia Mason Franciscan Health have embedded equity into their improvement methods, training, and tools.

Leading with Daily Management is an important and foundational component of ensuring patients receive quality, timely care, while providing frontline staff the information they need to effectively manage their work. Our latest episode of Better Never Stops features Neha Patel, Senior Director in Ambulatory Care at Virginia Mason Franciscan Health and Clinical Assistant Professor at University of Washington, as she shares how her teams have evolved Daily Management practices to better connect front-line leaders to executives.

Developing a culture of continuous improvement is an imperative as healthcare organizations face unprecedented challenges and strive for sustainability. Join our executive leadership panel for this roundtable discussion and learn about crucial lessons from Warwick Business School's recently published independent study of the NHS-VMI partnership. The research reveals the effectiveness of applying a systems approach to learning and improvement across five NHS trusts in partnership with NHS Improvement. Our roundtable explores crucial lessons for leaders as they work to improve patient outcomes, population health, access, equity, and the overall patient experience. Topics include: • Leadership models, behaviors and practices that were observed to be essential components of leading change in organizations • How to enable “partnership” ways of working through practices and mechanisms that foster and maintain collaborative ways of working • Cultural elements necessary for the successful adoption of an organization-wide improvement program

In our second episode of Better Never Stops, Virginia Mason Institute Senior Partner Melissa Lin interviews Dana Nelson-Peterson, Vice President of Nursing Operations at Virginia Mason Franciscan Health, who shares what happens when you trust a management system and improvement process to solve your toughest challenges. Dana shares her story of leading a critical part of Virginia Mason’s Covid response.

Chris Backous, Executive Partner of Transformation Services, interviews two of Virginia Mason Franciscan Health’s improvement experts, Chris Stewart and Jackie Hartke, as they share their experiences overcoming the challenge of supporting the spread of our management method across a newly expanded health system.

In this session we explore what it means to take a systems approach to healthcare equity by purposefully embedding equity concepts in improvement methods, training, and tools. We discuss practical ways to focus improvement work on the experiences of historically marginalized and underrepresented communities to support safe, culturally responsive care. We also discuss and share tools that others can immediately adopt and apply to their own work.

Improving flow in the ambulatory setting can help you tackle backlogs and increase patient access, all while improving the staff and patient experience. Learn the fundamentals of improving flow including foundational principles, methods, and routines that can help you optimize the clinical environment with simple team-led improvements.