Advertise on podcast: The West Midlands Business Podcast

Charlotte Jones, partner at Jones and Groves Solicitors, shares her journey from paralegal to partner at a West Midlands law firm, where her passion for the local community and the people within it, shapes everything she does. Drawing on years of experience navigating change, she explains why staying true to your core values, building genuine client relationships, and creating a collaborative team culture are at the heart of a practice built to endure. Listen as Charlotte reflects on the challenges of reshaping a business after significant setbacks, the realities of work-life balance, and why resilience, adaptability, and the courage to make bold decisions have defined both her career and the firm she helps lead. Want to share your story? Email us at [email protected]

Malcolm Inchley, co-founder of CMK Metal Finishers, shares his remarkable journey of building a business from a modest 800 square foot workshop in 1974 to a thriving 52,000 square foot facility, before successfully exiting after 28 years. Drawing on decades of experience, he reflects on the power of partnership, family support, and creating a workplace where people genuinely thrive. Listen as Malcolm discusses navigating financial hardship, the value of a truly equal partnership, and why clarity, trust, and empowering your team are the foundations of a business built to last. Want to share your story? Email us at [email protected]

Tom Emery, founder of HEX, shares his journey from corporate leadership to building a West Midlands consultancy dedicated to developing people, strengthening leadership, and helping organisations have the conversations that matter most. Drawing on years of experience, he explains why honesty, trust, and meaningful communication are at the heart of high-performing teams. Listen as Tom reflects on the challenges of stepping into entrepreneurship, building confidence beyond the corporate world, and embracing discomfort as a catalyst for growth. His insights offer valuable lessons on leadership, resilience, and unlocking the potential that lies just outside your comfort zone. Want to share your story? Email us at [email protected]

Tom Ruston, owner of Bright & Beautiful Wolverhampton, shares his journey from employee to business owner, building a premium cleaning business rooted in strong relationships, exceptional customer service, and a passion for the West Midlands community. His personalised approach has helped differentiate the business in a competitive market while maintaining the highest standards of care. Tom discusses the challenges of entrepreneurship, the importance of creating systems for growth, and the value of investing in people. His insights offer practical lessons on leadership, consistency, and building a business designed for long-term success. Want to share your story? Email us at [email protected]

Chris Neill, owner of Rehab Hair Salon, shares the journey behind one of the West Midlands’ longest-standing independent salons. Having progressed from manager to owner, he reflects on building upon the salon’s strong reputation while growing its digital presence and planning for future expansion. Chris discusses the mindset shifts that have shaped his leadership, including embracing failure as a learning opportunity and overcoming personal challenges. He also highlights the importance of exceptional customer service, team culture, and effective communication, offering valuable insights on resilience, growth, and continuous improvement in business and life. Want to share your story? Email us at [email protected]

Nick Platt, founder of Henwood Court Financial Planning, shares the journey behind his West Midlands-based financial planning and wealth management boutique, established in 2004. He reflects on building a people-first culture centred on trust, conscientious client care, and his “mother test” philosophy. He also discusses the challenge of stepping back from daily operations to support succession planning and enable the next generation to lead. Nick highlights how strategic thinking, innovation, and AI are improving client service, offering insights on leadership, growth, and building a business that supports both lifestyle and long-term success. Want to share your story? Email us at [email protected]

Mike Dixon, founder of HugglePets, shares the inspiring journey behind a unique West Midlands business that blends pet retail, product development, and community-focused animal therapy initiatives. Built from the ground up without external investment, HugglePets has grown through strong values, a supportive team culture, and a commitment to making a positive impact through both business and community work. Mike reflects on navigating challenges during the COVID-19 pandemic, the importance of customer relationships, and the lessons learned from building a trusted brand. His story highlights the value of resilience, quick decision-making, and creating a business culture rooted in loyalty and purpose. Want to share your story? Email us at [email protected]

Michele Ibbs, a dynamic entrepreneur from the West Midlands, shares her journey from launching a call handling business in 2007 to expanding into AI, automation, and her latest venture, Truly Yours Agency. Passionate about developing young talent, Michele highlights the importance of apprenticeships and creating opportunities for future generations. She also reflects on the values behind her businesses — honesty, kindness, and humour — alongside lessons learned through cash flow challenges, embracing technology, and finding the right mentors. Her story is a powerful reminder of the importance of adaptability and continuous learning. Want to share your story? Email us at [email protected]

Graham Nicoll, founder of NCL Wealth Partners, has built a financial planning business on simplifying the complex and putting people first. After nearly three decades in the West Midlands, Graham has developed a deep appreciation for the region's honest, hardworking culture - something that resonates strongly in how he leads and serves his clients. In this conversation, Graham reflects on his transition from corporate life, the realities of managing a growing team, and the mentors who shaped his journey. He also shares two vital pieces of advice for business owners - build your network early and never neglect your personal financial plan. Want to share your story? Email us at [email protected]

Dave Rogers, known as the Business Explorer, shares his perspective on the entrepreneurial landscape of the West Midlands, with a passion for the Black Country’s heritage and growing tech scene. He explores the often-overlooked importance of succession planning, encouraging business owners to define clear long-term goals to avoid reactive, short-term decisions that can limit growth. Dave also highlights the need for structured systems to support scalability, alongside the mindset shift required when moving into business ownership. From building strong networks to preparing for the realities of entrepreneurship, his insights offer practical guidance for those looking to build resilient, future-focused businesses. Want to share your story? Email us at [email protected]

Rowan Crozier, CEO of Brandauer, shares the story of the historic West Midlands manufacturer that has continually evolved since its founding in 1862. From its roots in precision stamping and toolmaking to winning both the Queen’s Award for International Trade and the King’s Award for Innovation, Brandauer’s journey reflects a commitment to excellence, diversification, and forward-thinking leadership. Rowan reflects on transforming the company’s culture into one built on collaboration, shared purpose and continuous improvement. Want to share your story? Email us at [email protected]

Gareth Jones, Director of In-Comm Training Services, a leading apprenticeship training and consultancy business, shares his journey of building a purpose-driven organisation in the heart of the Black Country. Supporting around 500 engineering firms, his company is committed to developing talent and creating lasting socio-economic impact.  With a team of 75 and two engineering academies, Gareth highlights the importance of strong values, industry relationships, and investing in future skills. His story is one of resilience, community, and long-term vision. Want to share your story? Email us at [email protected]

John Whitehouse, Director of Whitehouse Flexible Tubing, shares his deep-rooted connection to the West Midlands and the family business that has thrived in Redditch since 1960. From its origins in Birmingham to becoming a respected name in specialist tubing, John reflects on the values that have shaped the company’s journey. He discusses the culture of trust that underpins the organisation, their commitment to innovation, and how strong leadership and a dedicated workforce continue to drive growth.  Want to share your story? Email us at [email protected]

In this episode, Karl Welborn, a Black Country entrepreneur and former elite athlete, shares how his sporting background has shaped his approach to business. Drawing on the values of resilience, discipline, and work ethic instilled from a young age, he reflects on the lessons learned through professional basketball, endurance sport, and life beyond competition. Karl discusses the creation of Wellway Rehab Solutions, a business dedicated to supporting people with neurological conditions and sporting injuries. He explores the importance of team culture, recognising individual strengths, and balancing growth with purpose. His journey offers powerful insights into how elite sporting principles can drive meaningful, people-focused business success. Want to share your story? Email us at [email protected]

Sam Bettridge, owner of SJ Bettridge Financial Planning, shares his journey from growing up in Redditch to setting up his own business eight years ago, after leaving a corporate role at a national organisation. He reflects on the importance of client focus, delivering an outstanding customer experience, and the lessons learned along the way. Sam discusses the challenges of hiring, the realities of remote working, and the impact of building a strong local team. He also explores the value of mentorship, thoughtful decision-making, and creating balance between profitability and quality of life.