Advertise on podcast: Voice on Voice

In 2020, Siri was the second most popular voice assistant behind Google Assistant, with over 500 million users (compared to Google Assistant’s 1+ billion users). While its vast presence on mobile devices has given Siri a boost, the popular assistant has fallen short in meeting users’ expectations. Apple has tried to revitalize the assistant through the latest iOS 15 update, third-party product integrations, and new Apple hardware, but Siri’s functionality has remained relatively stagnant in the last few years when compared to Google Assistant. From sending texts to asking simple questions, there haven’t been monumental updates in what Siri can do for users. October 2021 now marks Siri’s 10-year anniversary of its initial launch — below, The Verge examines why Siri hasn’t lived up to the hype. --- Send in a voice message: https://anchor.fm/rainagency/message

The car is a hub of on-the-go activity — from taking and making calls to searching directions, drivers have their hands full (literally). As a result, voice assistants have become helpful tools by providing hands-free assistance. One use case emerging quickly is voice commerce in the car. In-vehicle payments are expected to reach $86 billion in 2025, and 70% of consumers who commute to work are very or extremely interested in new connected commerce experiences. Companies are already tapping into this growing opportunity, especially for gas stations. ExxonMobil and 7-Eleven have built payment experiences on Alexa and Siri, respectively, and Cerence partnered with Ryd Pay in Europe for payments via Cerence’s in-car systems. This week, Google’s new features for Android Auto include fuel payments at select stations. While these activations focus on fueling, there is vast opportunity for retailers like grocery stores to think about how voice can support buy-online-pickup-in-store behaviors. --- Send in a voice message: https://anchor.fm/rainagency/message

Voice technology’s deep roots in healthcare are only strengthening as companies and organizations discover the operational efficiencies that voice can drive. Early movers in the healthcare world like Saykara, Suki, and Robin Healthcare got their start building custom voice assistants for healthcare professionals to input and retrieve patient data without using their hands or breaking focus from their patients. Now, mainstream assistants are being leveraged in specific healthcare settings. Bayer built its voice assistant AMI to provide doctors with information on prescription drugs. In this week’s newsletter, Houston Methodist Hospital is bringing Alexa into exam and operating rooms. As the healthcare industry continues to introduce new technologies to adapt to a digital-centered world, voice AI is one of the tools that practitioners are gravitating toward. --- Send in a voice message: https://anchor.fm/rainagency/message

It hasn’t been smooth sailing for smart glasses. Marked by the failure of Google Glass (now repositioned for enterprise use), which was initially introduced in 2013, smart glasses are experiencing a revival as many other tech companies try their hand at the accessory. Snap released the Snap Spectacles to let users take pictures and videos, and they now sport AR and voice capabilities. Amazon’s Echo Frames are embedded with Alexa. This week, Facebook enlisted EssilorLuxottica to unveil Ray-Ban Stories. It’s clear that major tech companies see the potential for smart glasses, especially when paired with voice assistants. While these devices are getting less clunky and adding on more capabilities, it remains to be seen if they are compelling enough to spur widespread adoption. Early critiques pointing to Facebook’s privacy track record are already rolling in. --- Send in a voice message: https://anchor.fm/rainagency/message

One of the ways voice assistants are evolving to be more frictionless and valuable to users is through adding proactive capabilities that often don’t require speaking more. While we want our assistants to be there for us, they need to assist while being unobtrusive. Features like automatic camera tracking on the Facebook Portal and Echo Show smart displays keep users in the frame during pictures or video. Both Amazon and Google are leveraging radar technology to derive health insights from sleep. This week, Google is actively exploring how the absence of wake words might elevate a voice experience, while Amazon is dabbling in how Alexa status announcements on third-party smart devices might prove useful. These contextual functions are paving the way for easier and almost effortless two-way exchanges, but these experiences must be careful not to infringe on the delicate balance between helpful anticipation and unwelcome trespassing. --- Send in a voice message: https://anchor.fm/rainagency/message

Asian consumers in China, India, and Southeast Asian countries have spearheaded the global adoption of voice. In 2018, iProspect found that 62% of smartphone users in China, India, Indonesia, Japan and Singapore have used voice-activated technology in the last six months. Usage has primarily been driven by the prevalence of inexpensive smartphones in the region, making capabilities like voice search and in-app voice features more accessible to consumers. Specifically, China has emerged as a global voice leader with its major tech companies building out robust smart home device and smartphone lines. Baidu, Alibaba, Xiaomi, and Huawei have launched advanced voice-enabled devices from speakers and phones to even scooters and robotic dogs. As brands plan for growth in markets outside of North America and Europe, Asian countries harbor underexplored opportunities. --- Send in a voice message: https://anchor.fm/rainagency/message

Google has been making substantial investments in its push to make Google Assistant the powerhouse of the Android smartphone. But the company has also been expanding its reach within the smart home through partnerships with popular household appliance manufacturers. Through its relationship with Samsung, Google Assistant now lives on Samsung TVs and can control Samsung SmartThings devices. Google is also developing support for Matter, the initiative that will make a new generation of smart home devices compatible with multiple voice assistants including Alexa, Siri, Google Assistant, and more. By tapping into the existing smart home networks of high-profile brands, Google is scaling the presence of the Assistant. And this week, it is sticking to that strategy with a new multi-year deal with GE Appliances to bring its services to GE smart home products. --- Send in a voice message: https://anchor.fm/rainagency/message

One of the most popular use cases of smart speakers is playing music, with 60% of smart speakers users saying they use their devices to play music. As a result, it’s no surprise that streaming companies are building robust voice strategies to tap into this preference. For example, Spotify unveiled its in-app mobile assistant that allows listeners to choose songs, stations, and playlists as well as play, pause, and skip tracks. On the other hand, device manufacturers that are focused on the home audio and entertainment environment are also rethinking how they can tap voice technology to craft quality listening experiences. Brands from Bose to JBL have already built mainstream voice assistants into popular products, and now Sonos will take its voice experience one step further by building a Sonos voice assistant for its devices. While these are significant developments, the music industry holds vast potential for novel cases of voice activation. --- Send in a voice message: https://anchor.fm/rainagency/message

The long-standing relationship between Google and Samsung, often wavering and hard to follow, is entering a new chapter with wearables. Samsung mobile phones leverage Google’s Android system (which includes Google Assistant), but Samsung also offers its own Bixby voice assistant and app store in the mix. Last year, it was reported that Google and Samsung were in talks to prioritize Google Assistant and the Play Store over Bixby and the Galaxy store on Samsung phones. But in January, Google released a Nest app for Samsung’s SmartThings system, allowing users to control SmartThings devices via Google Assistant or Assistant devices via SmartThings. It appears that the two are still intent on unifying their smart device ecosystems — last week, 9to5Google found that Samsung and Google’s combined smartwatch system may leverage both of their voice assistants. With these new developments, it’s clear that Samsung and Google are still exploring how each can leverage the other’s strengths. --- Send in a voice message: https://anchor.fm/rainagency/message

While Amazon Alexa leads in the smart speaker market, Google Assistant is strengthening its presence on mobile devices. Many Android phones come with Google Assistant already built in — bypassing the need to open one more app to get to the assistant. And with voice assistant usage on mobile devices growing, Google is well positioned to make the Assistant a core part of the mobile experience. This year, the company has consistently launched and tested new updates that seek to do just that: the Assistant can shut off your phone and pay for food, it may soon be able to provide suggestions based on information you’re searching, and save and find content. And last week, news revealed that Google is testing a host of updates for Duplex on mobile. Voice is becoming not only an interface for retrieving information, but it is also transforming how we complete tasks by becoming an orchestration tool. --- Send in a voice message: https://anchor.fm/rainagency/message

Last week’s Alexa Live Conference introduced the largest amount of new features ever announced at one time. A quick refresher on last year’s conference: Amazon released advanced updates to make Alexa more natural for both mobile and smart speaker users. Alexa for Apps lets users use their voice to open apps and complete tasks, Alexa Conversations helps developers build more conversational skills, and Quick Links allows users to navigate to a skill from an app, website, or online ad. These features, and the new additions announced at this year’s conference, are clear steps by Amazon to make Alexa as accessible as possible to consumers. However, Amazon is also tapping into monetization and discovery opportunities to make Alexa more valuable for brands that build skills. --- Send in a voice message: https://anchor.fm/rainagency/message

Advancements in voice AI have pulled creators into uncharted territory: voice clones and deep fakes. Manually recording clips for video games, shows, and entertainment is time-consuming and expensive, but with voice technology, people can use existing clips to quickly craft custom recordings (of themselves or others) for tailored needs. Amazon has already tapped into this trend with its new Shaquille O’Neal and Melissa McCarthy celebrity voices. And startups like Veritone and Lovo are building their own platforms with licensing and monetization features. But similar to video deep fakes, voice AI is blurring the lines of reality and fantasy, posing important questions on what is and isn’t ethical: when can synthesized recordings be used, and does it need to be disclosed? Who needs to approve use? As a result, the rapid growth and use of this technology spurs the need for the formation of ethical use guidelines and standards. --- Send in a voice message: https://anchor.fm/rainagency/message