Advertise on podcast: Tech Talk - Tech Business Show by Tech For Techs

You arrive with six jobs to finish. By closing time, you have answered fourteen calls, helped somebody find a password, checked a delivery twice and explained why a laptop cannot be repaired while it is still in the customer's kitchen. You have been busy all day. The six jobs are still looking at you. For a repair shop, callout technician or MSP, interruptions can quietly become the working day. Customers need help and colleagues need answers, but every request cannot take priority over the job already promised. Give incoming work a clear place to go and protect enough time to finish what you started. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

You fixed the computer. The invoice is now the thing that refuses to work. It sits there for weeks, receiving less attention than a Windows update nobody asked for. Credit control keeps that delay from becoming your problem to finance. Agree the limit and payment route before the next job starts. I'm Phil Griffiths from Tech For Techs. This is episode 12 of the Business Growth Series. Imagine a regular customer asking you to order six laptops. Lovely sale. Slight complication: they still owe you for the last four. Your inner technician is already comparing processors. Your bank balance would like a word. Check the outstanding balance before ordering, confirm who can approve the purchase, and apply the agreed credit limit. If the customer needs a different arrangement, discuss it now. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Big news on TechTalk Live. We are officially revealing the new Headline Sponsor for TechMAX27. We will be joined live by our new sponsor to talk about why they have chosen to support TechMAX27, what they are planning for the event, and what visitors can expect from them next July. We will also be sharing more TechMAX27 news, updates on the event, and some of the plans already taking shape behind the scenes. Join us live, get involved in the chat, and put your questions directly to our new Headline Sponsor. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

April has gone. The paperwork has not. I'm Philip Griffiths from Tech For Techs, and this is episode eleven of our Business Growth Series. We are not counting down to the launch of Making Tax Digital for Income Tax. For the first group of affected sole traders and landlords, it has already started. The useful question now is whether your records are doing their job, whether you are ready for the next update, and whether your business joins the system next April. Being good with computers does not automatically make you good at keeping digital accounts. You can diagnose a laptop fault and still have six months of receipts living in a carrier bag. The bag may be dependable. It is not accounting software. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Use Management Accounts to See What the Bank Balance Hides Money in the bank can make a struggling business look surprisingly healthy. You open the banking app, see a decent balance and relax. Then the supplier payment lands, the tax bill arrives and half that confidence disappears. Management accounts help you understand what the business has earned, what it owes and which work deserves more of your time. What the business needs to understandYou don't need a finance department. You need regular figures that show sales, direct costs, overheads, profit, cash and debt. When the same information is reviewed every month, trends become visible before they turn into emergencies. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Profit on paper won’t help when the bank account is empty. Cash flow keeps the doors open. Profit on paper doesn't pay suppliers when customers have not paid you. Cash flow problems often begin with small habits: ordering parts before taking a deposit, allowing business invoices to drift or holding completed devices for weeks. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Discounting can feel like the fastest way to save a sale. It can also be the fastest way to damage your margin and your confidence. When a customer says the price is too high, the first instinct may be to defend it or cut it. Both reactions can damage trust. A price objection is often a request for clarity, reassurance or a different option. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

A price that wins the job but loses the profit isn’t a win. Price should fund the service you promise. If it leaves no room for proper testing, good parts, insurance, training and the occasional difficult job, the customer may receive a cheaper invoice but a weaker service. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Diagnosis is valuable work. Treating it as free teaches customers to value it at exactly that price. Diagnosis is skilled work. It uses time, tools, experience and judgement, even when the customer decides not to continue. Treating it as free teaches customers that your most valuable thinking has no value. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

If you don’t know what an hour really costs you, every price is a guess. Your wage is not your hourly cost. A charge that looks generous compared with an employee’s pay can still be unprofitable once non billable time, rent, vehicles, software, insurance, tools, tax and rework are included. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Confused customers don’t buy. A service menu should make the next step feel obvious. Customers rarely buy a technical process. They buy a working laptop, safer data, a faster office or the relief of knowing somebody dependable will answer when there's a problem. Your service menu should make those outcomes obvious. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Repair Shop, Callout Service or MSP: Decide Which Business You Are Building A repair shop, a callout service and an MSP can sit under one brand, but they can’t be run as though they’re the same business. Many independent tech businesses operate three models at once. They repair devices, visit customers and provide ongoing business support. That can be a strength, but only when the services work together rather than compete for the same time. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

If your target customer is ‘anyone with a computer’, your marketing is trying to speak to everyone and connecting with almost no one. Trying to serve everybody usually produces a long service list, confusing marketing and awkward jobs that never quite fit. A clearer target customer makes pricing, advertising and daily decisions much easier. About the author This article was written by Mr Philip Griffiths of Tech For Techs Group Ltd, drawing on his own words, knowledge and first-hand experience of owning and operating a nationally award-winning computer repair business. It has been professionally edited and approved for publication. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Technical skill may have started your business, but technical skill alone will not keep it healthy. A busy bench, a full diary or a long ticket queue can feel like success while cash, time and customer confidence quietly disappear. About the author This article was written by Mr Philip Griffiths of Tech For Techs Group Ltd, drawing on his own words, knowledge and first-hand experience of owning and operating a nationally award-winning computer repair business. It has been professionally edited and approved for publication. www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview

Join us live for a special Tech Talk as we look back at TechMAX, which took place just a few days ago. We will be discussing what worked well, what could be improved, and the feedback we have received from exhibitors, guests, and the wider tech community. This is also your chance to get involved. Ask your questions live, share your own experience of the event, and let us know what you would like to see at the next TechMAX. Whether you attended, exhibited, or followed the event online, everyone is welcome to join the conversation. Hosts  Phil & Jenni Griffiths https://www.techfortechs.co.uk/ https://www.tftmax.com/ www.TFTMAX.com www.TechForTechs.co.uk www.YouTube.com/TechforTechs www.GeekforMe.com [email protected] Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techshow #Tech #TechForTechs #techinterview