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We’ve been through so much difficulty and change recently, the thought of more is daunting. Yet as we begin recovering from this crisis, we face more change. We’ll have time to get it right, and to make it less painful, but we may not know where to begin and anxiety might make us hesitant to start. If you’re providing the leadership out of a crisis, there are steps you can take that will help make it an effective and more comfortable journey for you and everyone else. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

General practice is fast paced and constantly changing. Demands from patients and stakeholder are ever increasing as is the need to be constantly in touch with them. And this year has shown more than ever how we constantly need to share messages and information on a frequent basis to everyone. Meeting this huge challenge is massive but the benefits for a practice and its patients can be considerable.  Social media offers the solution but has general practice really embraced and used it to its full advantage? Common concerns can be, “what do I use Twitter, Facebook, Instagram?” “It will just give a platform for negative comments and we’ll end up spending hours replying to the messages.”  If you want to start realising the benefits of social media, then you need to answer these questions and build a plan that works for your practice. In this episode we’re joined by marketing Consultant Chris Rogers who shares some advice on how to do this. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

Right now it can be hard to find things to look forward to, and jobs that we loved may have become monotonous or all consuming. If you find yourself in that situation it will be no surprise if you’ve lost your motivation. It’s an unhappy place for you and for those around you, who are sure to notice. When this happens it can be hard to get your enthusiasm back but you don’t have to wait for it to happen. I’m going to share some positive steps to help you get your mojo back. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

Most leaders are likely to find themselves leading through a crisis at some point. This last year has almost certainly put every leader in that position.  In a crisis panic, fear and anxiety can affect everyone. For a leader you might want to lock the door, bury you head and run away and hide from the problems. When you’re leading through a crisis the vision and goals can be lost in a battle to just keep standing and operating. Doing this constantly is exhausting and morale falls without a sense of direction and when you’re always treading water. A leader in this position may have to do things differently and I’m going to share three key areas that can ensure success for a leader, the team and the practice, even in a crisis. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

Every manager or leader needs a way of knowing how their practice is doing. Is everything going well or are there problems ahead? Without this it’s like driving blindfold. You need a system and a set of measures that monitors, measure and tracks the most important areas of the business and practice. Whether you call them key performance indicators, metrics or your dashboard, for managers and leaders in practice, it’s an important, if not the most important, tool. It’s how you know if you’re on target to achieve your goals or if changes are needed. It provides essential information for your biggest decisions, and it can tell you where the problems are before they really hit. Maybe you’re not doing this because you don’t know what to monitor, or you believe that everything is fine, but if you can’t see you don’t know what’s happening. In this episode I share how you can put your own system of measures in place and how you can use them to help you manage and lead your practice. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

No manager wants to have a difficult conversation with a member of their team. A conversation about their performance, if you've got to address that they're not meeting expectations, is what you and they would almost certainly rather not be having. But if you know the correct way to approach a difficult conversation, and what to address, then in not only becomes easier but it can deliver positive outcomes for both sides. In this podcast Chris Locke joins me to share how you can turn a difficult conversation into something less painful and more positive. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

Some days I just waste too much time firefighting. And I know I’m not alone; most managers will have this problem. Putting out fires stops you in your tracks. It sucks up time and energy and can destroy the plans you made for the day. Often it means you’re giving credence to lesser issues, you don’t prioritise properly, and as productivity suffers, awareness of this becomes demotivating. Sound familiar? In this episode I give you a way you can put out those fires, get some control back so you can spend your time on what really matters. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

In this episode of the Leadership in Practice podcast I look at how the role of a Practice Manager can be lonely and the negative impact being lonely can have.  But there are ways to avoid this and these are readily available to you. I’ll tell you what these are, how best to use them and how they can help you. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

For any business, its vital to know what your customers think, to continually evolve and improve and to make sure you’re in tune with want they need and want. For general practice it’s no different yet how feedback is collected is at best unsophisticated and more often pointless and of little or no value. In this episode I share some thought and ideas on how you can improve how the feedback you gather from your patients. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.

How often have you come away from a meeting amazed at how many people said nothing. Or maybe you sat silently through it. It’s not uncommon.   In part this can be through not knowing the role you’re expected to perform when you attend a meeting, or not being pushed to fulfil a role. In this episode I look at the role that everybody has when they attend and how this can improve your meetings. If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin.  If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk It will be great to connect with you.  The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.  In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.  If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.