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Establishing a personal relationship with your customers is all about building a strong foundation of trust, understanding and mutual respect. In other words, people want to feel like the brands they support are also supporting them. One way to make customers feel truly valued is by rewarding them for their loyalty through perks, points, special deals or gifts, which is where the growing rewards and loyalty industry comes in clutch. In this episode, Paul sits down with the founder and CEO of Fetch Rewards, Wes Schroll, to discuss what’s new in the rewards and loyalty space, why consumer loyalty has become more of a priority in recent years, and how brands can simplify the process to create a streamlined customer journey from beginning to end. Wes explains how Fetch Rewards is making it easier than ever for brands to maintain strong relationships with their customers, while empowering consumers to benefit from the purchases they make every day. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

The most effective industry disruptions are born from an unmet consumer need. Without a firm grasp on the needs, desires and problems of their customer, companies will fail to innovate in their industry. In this episode, Paul sits down with a guest who has an intimate awareness of this because he’s witnessed it throughout his own career. Toby Russell is the Co-Founder, Board-Director and Strategic Advisor at Shift, a company that’s on a mission to simplify the process of buying used cars. During the episode, he shares his take on the key ingredients of a successful industry disruption and why some innovations stick, while others don’t. He also shares his top predictions for the auto industry in the coming years.Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

Moving the needle when it comes to developing city infrastructure isn’t always easy. It’s a balancing act involving multiple stakeholders and competing interests, and innovation doesn’t always win. However, this episode featuring Alon Marcovici will remind you that Rome wasn’t built in a day. Alon is the Managing Director at CityAge, a global platform where leaders meet to build the future of our urban planet. During the episode, Paul and Alon discuss strategies for driving innovation forward in today’s modern cities and how to adopt a new perspective on growth and development for the future. They also discuss success strategies for sparking connections that result in real change, and current challenges and opportunities within the landscape.Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

As we continue to witness major transformations happening across industries, many smart investors are keeping an eye on previously untapped industries such as powersports. This ultimately opened up new opportunities for companies to step up and modernize a niche of their own, benefitting the entire ecosystem in the process. In the most recent episode of Transform It Forward, Paul sits down with the co-founder and CEO of Octane to hear his perspective on the changing of the guard in the powersports industry, and how he and his team have found success by taking a fresh approach. During our conversation, Jason explained how the fintech company is revolutionizing the buying experience for major recreational and equipment purchases, and why the process of securing a loan was in dire need of a refresh. Octane is a unique fintech company that’s revolutionizing the buying experience for major recreational and equipment purchases, so Jason had plenty of insights to share about a variety of topics including the value of choosing a niche in business and the importance of embracing new technologies. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

It’s no secret that the seniors care sector has been in need of a major transformation for decades, but the pandemic served to highlight many of the industry’s long-standing problems and systemic issues. In this episode, Paul sits down with Sandy Jen, co-founder of Honor, the world’s largest senior care network and technology platform. Paul and Sandy discuss some of the emerging innovations that are disrupting the seniors care industry, Honor’s overall mission when it comes to seniors tech, and how technologies like AI are revolutionizing the way we care for our seniors. Sandy also offers her perspective on the stigma surrounding seniors and technology, and why outdated misconceptions could be holding us back from making progress in this area.Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

Will and estate planning has been notoriously complex and burdensome, but new technologies are helping us bring the process into the modern age. In this episode, Paul sits down with Julia Staffen, the COO of Willful, a company that’s dedicated to bringing will and estate planning into the digital age to reach its vision of ensuring every Canadian has a legal will. During the episode, Paul and Julia discuss how the world of will and estate planning is changing, and how we can help adults of all ages prepare for the future. Julia shares her insights about the tools and technologies that are transforming the industry, and how Willful’s approach to will and estate planning is helping to minimize fear of the process for its customers. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

The global need for digital disruption in education goes far beyond an appetite for new technology to play with, encompassing large-scale systemic issues with existing pathways to the workforce and traditional models of learning and work. On today’s episode, Paul chats with Kristina Francis, Head of JFFLabs at Jobs for The Future. In her role, Kristina oversees advisory, acceleration, data, and investing initiatives that connect traditional systems with systems disruptors to enable equitable economic mobility. Kristina and Paul discuss the modernization and digitization of education and pathways to the workforce and why the current model needs digital disruption. To learn more about JFF’s initiatives visit them at https://www.jff.org/ Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

Innovation: it’s a word that’s commonly thrown around corporate settings today. But who are the key players that are actually driving change forward in industries like tech, finance and advertising? In this episode, Paul sits down with one of the creative leaders and entrepreneurs helping to drive transformation across industries today, Guga Stocco. As the co-founder of Futurum Capital, Guga has more than 20 years of experience in building up digital businesses and leading corporate transformations. In his career, he’s touched several industries like digital banking, startup investments, e-commerce and more. During their discussion, Paul and Guga touch on a wide variety of topics like AI, open banking, and how technology is driving industry transformations overall. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

In this special panel episode of Transform It Forward, Paul sits down with two of his colleagues at Axway to discuss their top predictions for the world of tech, AI and more in 2022. Along with Vince Padua, EVP, Chief Innovation and Technology Officer at Axway and Brian Pagano, Chief Catalyst, VP of Catalysts at Axway, Paul explores the possibilities for everything from cloud technology to APIs and more. The panelists discuss a wide variety of topics including “data fabric” as a popular buzzword for 2022, the metaverse and the need for a zero-trust approach to security. Listen in to catch a glimpse of what the future may hold for the tech world. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

On the final episode of Transform It Forward season two, Paul is reflecting on some of the most interesting, insightful and thought-provoking interviews of the season. From content marketing to the events industry, Paul and his guests have covered a wide range of topics on season two of the podcast, all through the lens of the cutting-edge transformations we’re seeing in society today. As we close the door on 2021 and look ahead to 2022, Paul is counting down some of the most memorable clips from season two of Transform It Forward. Listeners will hear clips from: -Aviva Fink, Vice President of Growth and Partnerships at Reonomy, on the future of commercial real estate -Vince Padua, EVP and Chief Technology and Innovation Officer at Axway, on the nature of digital transformation -Michael Brenner, CEO of Marketing Insider Group, on the rise of digital marketing -Daphne Hoppenot, founder of The Vendry, on the future of the events industry -Jacqueline Teo, Global Chief Digital Officer at HGC Global Communications, on change management Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

On this episode of Transform It Forward, Paul sits down with Jason Gross, the Vice President of Mobile at Curb, a company that’s reimagining urban mobility. With a driver-first approach to ride-hailing, Curb is bringing upfront pricing to the largest nationwide network of taxis and licensed for-hire vehicles. The company provides unparalleled transparency to riders and drivers alike, facilitating billions of dollars in payment transactions annually through its open mobility platform. During the episode, Paul and Jason discuss innovation in the taxi industry, the benefits of using taxis over services like Uber or Lyft, and how Curb is working to meet its profitability goals. They also discuss how Curb has carved out a unique niche for itself in the transportation industry, and how ridesharing companies have raised the stakes for all the players in the game. Learn more about Jason Gross: https://www.linkedin.com/in/jason-gross-6284a16/ Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

On this episode of Transform It Forward, Paul sits down with Daphne Hoppenot, founder of The Vendry. Launched in 2019, The Vendry is a digital marketplace and professional community for the events industry with over 18,000 members. During the episode, Paul and Daphne discuss how the events industry was one of the hardest hit by the COVID-19 pandemic. Daphne shares how she responded to the situation, pivoting to position The Vendry as a community platform for event professionals that would enable them to connect with others and showcase their work. Daphne also discusses The Vendry’s newly launched tool, which connects buyers with event venues and vendors in the community, the growing role of tech in events, and how she believes the industry will continue to evolve moving forward. Learn more about Daphne Hoppenot: https://www.linkedin.com/in/daphneearp/ Interested in learning more about the show? Check out our website: https://www.transformitforward.com/