Advertise on podcast: MYOB Changecast

Acquiring a new customer can cost five times more than retaining an existing one.  With that in mind, it makes sense to invest more of your time into finding ways of delivering value to, and extracting value from, your current clients.  But how do you go about identifying new ways to deliver value? What do customers really need? And which customers are worth spending additional time on? Our panel will answer all of this and more as they discuss the process and benefits of conducting a customer value assessment: Rob Pillans, Founder, Planet ConsultingAmanda Gascoigne, Coach, Mentor, AuthorNick Latham, Head of Success, Services and Support MYOBThis latest episode of MYOB Changecast was recorded as part of MYOB's Brighter Future Campaign.

This special edition of MYOB Changecast comes from Rotorua, New Zealand, where we were delighted to be able to attend the ICNZB BookkeeperCon.  There to make the most of this rare opportunity for a face to face event were our panel: Krissy Sadler Bridge – Senior Sales Manager – SME Sales Industries, MYOBEvelyn Seewald – Project Lead for Digital Boost, The Mind Lab Dee Workman – Managing Director, Keep it Simple Solutions and host Richard HolsteinThey discussed the acceleration of digitisation within small businesses and whether business owners can still afford to take a slow and steady approach to digitising their processes.  

Our host Richard Holstein is joined by: Damien Gooden - CEO, HR CentralAmanda Linton - CEO, ICBKerry Jarius - Director, Brilliant Admin Solutions Together, they unpack what it takes to build a great workplace culture, especially when many of your team are working remotely. They discuss why culture counts when it comes to finding and keeping great talent and how having a great culture can add to your bottom line.

For this episode we welcome a new host, MYOB's own Richard Holstein.  Richard is joined by: Former MYOB Partner of the Year, Kyelie BaxterCoach and mentor to the accounting and bookkeeping professions, Mel PowerGrowth mindset expert, John Rives from the Growth Mindset InstituteTogether, they dissect the personal nature of growth, question traditional preconceptions of what growth means, and look at the importance of starting your growth journey by looking inwards. 

Government support for small businesses impacted by COVID will soon come to an end. As the stimulus and support draws to a close, business owners are going to increasingly lean on their trusted advisors for the help they need to see their businesses survive and succeed throughout 2021.  In this episode our guests discuss the need for advisors and their clients to demonstrate resilience and adaptability in the face of another large impending change.  Joining us for this conversation are: Leanne Berry - Director, Love Your NumbersJohn Peterson - Founder & Director, The Best Practice GroupCaren Hendrie - Founder & Director, The Hendrie Group

Finding great emerging talent can pay huge dividends to the future success of your business. But finding and keeping the best talent isn't easy, and not only because they're in high demand.  The ambitions, expectations and motivations of up and coming accountants and bookkeepers are different to any generation that has come before.  In this episode, we're joined by: Olivia Palfreyman, Administration Manager of Palfreyman Chartered Accountants and two-time Accountants Daily 30 under 30 winner.Kate Coley, Employer Engagement Manager from University of AucklandDamien Gooden, CEO of HR CentralTogether, our panel unpack what it is that emerging talent is looking for in a modern employer, workplace, team and role. They look at what it takes to make yourself attractive to them and what it takes to keep them happy. 

In this Global Bookkeeping Week special, our host Colin Beattie is joined by three big hitters from the Bookkeeping world to talk about the future of the industry: - Amanda Linton, CEO, ICB - Di Crawford-Errington, President, ICNZB - Peter Thorp, Director, ABA The panel discuss where the industry is going and the implications that has for those working in it.

2020 has left us no stranger to stress. Living on the economic front line of the COVID-19 crisis, accountants and bookkeepers have, more than ever,  had to learn to cope with their own stress while helping clients deal with theirs. Colin is joined by Amanda Linton, CEO of the ICB,  Damien Gooden, CEO of HR Central and Michael Hines, Psychologist from Smiling Mind to tackle one of, if not the most important topics of the year.

New normal may be the buzz phrase of 2020, but what is it? When is it? And what is it going to mean to accountants and bookkeepers? Colin is joined by facilitator and podcaster Steph Clarke, ABN Director Peter Thorp and MYOB's own GM Customer Success, Natalie Feehan to tackle those questions and more. 

What does it take to navigate a successful retirement or succession?  Our host Colin is joined by Business Coach to small and solo practice owners and founder of The Balanced Firm,  Amanda Gascoigne and business broker Zoran Sarabaca from Xcllusive Business Sales to talk through the  often emotional journey of transitioning out of a business you've built.