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In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ellie Waldron (RVN and Customer Product Consultant Manager at MWI) and Ryan Norton (Head of Product at Merlin) to explore one of the most overlooked drivers of practice success: trust in technology. From the unseen role of practice management systems in shaping client confidence, to the real-world frustrations of clunky workflows and underutilised tools, this conversation bridges the gap between frontline clinical experience and product design. Ellie shares how trust flows from PMS → team → pet owner, while Ryan unpacks how human-centred design, stability, and communication underpin successful tech adoption. Together, they dive into feature bloat, the realities of poor onboarding, and how small, thoughtful improvements, like smarter follow-up workflows and integrated payments, can save hours across a busy practice day. Looking ahead, they discuss whether the PMS of the future becomes invisible, modular, or something entirely new.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Dr. Eve Hanks - veterinarian, clinical pathologist, and CEO of MyRNA Diagnostics. They explore how cutting-edge science, including microRNA and AI, is set to transform veterinary diagnostics, moving the industry from reactive care to predictive and personalised medicine. Eve shares her journey from practice to founder, the challenges of bringing new science to market, and why improving “health span” matters more than ever. The conversation also dives into data, ethics, and what vets will need to thrive in a rapidly evolving, tech-driven future.

This episode of the Modern Veterinary Practice Podcast explores the realities of burnout, performance pressure, and workplace wellbeing in the veterinary profession. Clinical psychologist Jason Spendelow shares why burnout is not just an individual issue but a systemic one, and introduces a practical framework for building psychologically healthy practices. The conversation covers the fine balance between pressure and performance, the critical role of leadership behaviour, and simple but powerful changes - like enforcing breaks- that can significantly improve team wellbeing and retention.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Debbie Robinson, founder of Vetnetics, to explore what real leadership looks like in today’s veterinary profession. Together they unpack why culture is not a “soft” concept but a core business strategy, how gossip and exclusion silently erode team performance, and why sustainable practices protect people before processes. Debbie shares practical insights from coaching over 80 practices - including why autonomy, meaningful recognition, and continuous improvement systems are critical to fulfilment at work. If you’re feeling stuck in survival mode, this conversation will challenge you to lead with greater intention, energy, and empathy - and to redesign systems before burnout redesigns your team.

What if the real key to sustainability in veterinary practice isn’t working harder - but working smarter? In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon and VetSource UK lead, David McDonald. From clinical practice to corporate leadership and tech innovation, David shares hard-earned lessons on operational efficiency, leadership maturity, and why change management may be the most underrated skill in veterinary business. They explore the hidden inefficiencies in everyday practice life, why we measure the wrong data, how better systems can improve wellbeing (not just profit), and why so many teams struggle with change. If you're a practice owner, leader, or ambitious vet looking to future-proof your business without burning out your team - this episode is essential listening.

Insurance is often seen as a necessary evil in veterinary practice – complex, slow, and admin-heavy. But what if it didn’t have to be that way? In this episode of Modern Veterinary Practice, host Jack Peploe is joined by Garry Nelson, Managing Director of Wisentic Pets UK. Drawing on decades of experience across insurance, technology and claims automation, Garry explains why pet insurance is uniquely complicated, how AI can remove friction from practice workflows, and what the UK can learn from Sweden’s real-time, fully connected insurance model. From automated clinical notes and instant claims to a vision of the veterinary clinic in 2030, this conversation explores how technology – when done properly – can feel a little bit like magic.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ian Stroud and Francesca Verney, co-founders of Pet People Vets, to explore what “human-first” veterinary care looks like in reality. From intentionally designing culture and recruiting for values, to preventing burnout, fostering innovation, and leading with vulnerability, this conversation dives deep into how prioritising people leads to better outcomes for teams, clients, and patients - and why the future of the profession depends on it.

Veterinary technology is everywhere - so why do so many teams feel more stretched than supported? Recorded live at London Vet Show, host Jack Peploe is joined by Ben Sweeney (founder of Vidivet) to unpack tech saturation, burnout, and the gap between what tools promise and what practices actually experience. They explore hyper-personalisation, rebuilding trust after bad rollouts, and how tech can enhance human connection by protecting consult time and improving consistency for clients and teams.

In this episode of The Modern Veterinary Practice Podcast, Jack Peploe welcomes marketing strategist Matt Madden of Heedly to explore how veterinary clinics can shift from chasing volume to attracting the right clients. Matt shares insights from global brands like L’Oréal and Virgin, breaking down why clear messaging, transparent communication, and a strong marketing foundation are essential for practice growth and team wellbeing. From the psychology behind client behaviour to the future of AI in veterinary communication, this conversation gives practical, actionable advice for clinics wanting to grow with intention - not overwhelm.

In this moving episode, Jack Peploe speaks with Alice Hendy, MBE, founder of Ripple Suicide Prevention, about transforming tragedy into global impact. Alice shares the story behind R;pple, a digital tool that interrupts harmful online searches and redirects people toward immediate, compassionate support. Together they explore the role of tech in mental health, the responsibility of digital platforms, and what leaders across veterinary teams can do to build safer, more open cultures. A powerful conversation about empathy, innovation and protecting those who feel most alone.

Veterinary surgeon-turned-executive coach Dr. Libby Kemkaran-Thompson joins host Jack Peploe to unpack the neuroscience behind behaviour, stress and fulfilment at work. We explore why 95% of what we do is driven by the subconscious, how to interrupt fight-or-flight in the consult room and beyond, and why great leadership manages energy as well as output. Libby introduces her “Big Cat Brain” model (Cheetah, Tiger, Lion, Leopard) to help teams communicate, align and thrive. We also tackle common mindset traps - including perfectionism and people-pleasing - and practical habits for building resilient, happy veterinary teams. If you lead a practice or want to enjoy your career more, this is your playbook.

Automation isn’t glamorous - but done right, it frees vet teams to do their best work. In this episode, Jack Peploe talks with Carly Clark, Product Leader at Covetrus, about what really future-proofs a veterinary practice: scalable cloud infrastructure, thoughtful integrations, and people-first workflows. Carly shares where automation delivers immediate wins (reminders, stock control, payment integration) and where AI is already practical - like scribe tools and summarising long patient histories. We also dig into adoption hurdles, in-app education loops, and how “less clicks, more care” should guide product decisions. If you’re weighing cloud vs on-prem, wondering which integrations matter, or trying to separate AI signal from noise, this conversation gives you an actionable roadmap for the next 12–24 months.

How is technology reshaping the way vets connect with clients and their pets? In this episode, Jack Peploe speaks with Jamie Crittall and Charlie Barton, co-founders of Boop Pet Record, about how digital innovation is redefining trust, communication, and pet care delivery. Together they explore what Gen Z’s arrival as the dominant pet-owning generation means for the profession, the importance of responsible data use, and how to ensure technology empowers rather than replaces the vet-client relationship. A must-listen for veterinary professionals looking to navigate the next wave of digital transformation in practice - balancing innovation, compliance, and compassionate care.

In this episode of Modern Veterinary Practice, Jack Peploe is joined by Dr. Paul Manktelow , Chief Vet at Blue Cross, and Dr. Alison Thomas, Head of Veterinary Standards at Blue Cross, to explore what veterinary care looks like when it is designed around purpose, pragmatism, and accessibility rather than profit. Together, they discuss the belief that “more” isn’t always better, and how evidence-based guidelines can give vets the confidence to deliver pragmatic care without compromising welfare. Paul shares insights into the financial realities of the charity sector, from managing rising costs to understanding true service delivery, while Alison reflects on the ethical challenges of balancing owner expectations with patient needs. The conversation also tackles difficult topics such as euthanasia, pricing transparency, and the future of health plans, offering practical lessons for the wider profession. A thought-provoking episode on how values-led care can shape a more sustainable future.

What does “success” in veterinary medicine really look like - and how do we redefine it for a new generation of professionals? In this episode of Modern Veterinary Practice, Jack Peploe is joined by veterinarian-turned-performance coach Adrian Nelson-Pratt for a powerful conversation about identity, burnout, and the role of coaching in shaping more fulfilling careers. Adrian shares why so many vets feel stuck despite seemingly “having it all on paper,” and explores how to break free from the fixed veterinary identity that can hold us back. He also introduces the liberating idea of the 100-year career - reminding us that we have the opportunity to pursue multiple pathways across a lifetime. Most importantly, the discussion highlights how coaching can provide clarity, resilience, and renewed joy in both veterinary work and life beyond the clinic.