Advertise on podcast: Sorted Retail Sessions

We're back for another bonus episode!  This time, Dan Greenall (VP of Product and Marketing) chats to Kerry Duff (Track Product Manager) about all the ways we're seeing retailers lower their final mile costs - using contact deflection, customer contact reduction and other tactics.  Touching on drop ship comms, scam emails and much more - this isn't one to miss.

By popular demand, we’ve treated you to another episode of the Sorted Retail Sessions podcast. Paul Hill, our Customer Success Director, and Dan Greenall, our VP of Product and Marketing, sit down to discuss something that a lot of retailers are working on at the moment - carriage cost efficiencies, and final mile budget optimisations.  Smart parcel allocation, PUDO, carrier contract negotiations, delivery and logistics tips – it’s all in here.

Hear from Vickey, our inhouse carrier expert, and find out how growing retailers can boost their brand image through developing a high-class delivery experience. She shares the essential post-purchase elements that every ecommerce business should consider – from carrier suitability, fuel costs, carrier negotiations, brand comms and even when the delivery goes wrong. Recorded September 2022

Join us as we chat to the co-founder of a growing US based fashion brand with a niche in graphic tees. Hear about the lessons and successes as they grew from small beginnings as a bricks and mortar store, to gaining traction as an established ecommerce brand- and why they feel brand community is so important. Recorded August 2022

As a growing footwear brand with a particular niche, Jenni shares how she saw a gap in the market and took the plunge to start her own ecommerce brand. Find out how she became self-taught in essential skills, from SEO to paid ads, and how a venture into influencer marketing helped drive profits. Recorded August 2022

With a mission to make existing fashion more sustainable through the circular economy, hear all about how to grow a business without compromising green credentials, through investing in solutions that ensure convenient yet sustainable delivery and returns, as well as their favourite customer engagement tactics, and the reason for their rave Trustpilot reviews. Recorded August 2022

From forming and building the brand at just 13 years old, to Geordie Shore influencers and Brexit battles – this interview is packed with insight, lessons and learnings from a growing business navigating Shopify, cross-border shipping and social commerce. Recorded July 2022

Wayfair, John Lewis, Waitrose, MATCHESFASHION, Tesco… and the Ministry of Defence - Ed has, quite literally, seen it all when it comes to carriers, dropship, customer operations and supply chain. We grill him on what goes on behind the scenes at some of the UK’s biggest household retailers, and find out how the meaning of ‘customer delivery experience’ is changing.

Paack are a tech-driven carrier – or, essentially, a tech business that physically carry parcels. With sustainability at the centre of the company, James share tips on measurement and visibility for retailers looking to go greener, and chats about the importance of nailing first attempt deliveries.

Think Beyond uses data, numbers and science-based solutions to help brands, retailers and businesses transform and measure their marketing efforts in completely different ways. In this session, Steven explains the role of neuroscience in marketing, and how emotional responses trigger customers to buy online…

In this session, Chris shares a unique, behind-the-scenes view into the dropship and carrier operations at Very, including how the logistics network responded to COVID and Brexit disruption. Plus, we talk customer experience, customer expectation - and how the warehouse is responsible for both. 

VR warehouse tours, the WFH supply chain and a post-Brexit tariffs lesson; in this session, Gill shares her expertise and experience as an operations leader supporting stability and transformation for both her clients and her own company. As a global shipper, Insight works with organisations of all shapes and sizes, including retailers, to find technology solutions that help maximise the business value of their IT.