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Welcome to 24 Minutes of UX. In this latest installment of our new Ask the Author series, we're joined by Sheryl Cababa as giver and Peter Horvath as seeker. Sheryl is from Seattle, Washington, USA, where she leads a human-centered design practice that is focused on Systems Thinking and evidence-based design. She is the author of a new book entitled Closing the Loop: Systems Thinking for Designers, published by Rosenfeld Media. One aspect of Systems Thinking is understanding the relationships and flows between the key actors and structural elements in a system. From a design perspective, this helps us appreciate the wider context of the work we do, and Sheryl does a great job of bringing Systems Thinking out of academic silos and into the light of our everyday design practices. Our seeker is Peter Horvath, a Strategy and Service Design Lead at Whitespace in Geneva, Switzerland. Peter is keen on applying Systems Thinking in his advisory work with multinational clients, and he devoured Sheryl's book as soon as it came out. He had plenty of questions for Sheryl, and as you'll hear, her answers will be helpful to any designer interested in this topic. If listeners want to get a hold of Closing the Loop at a discount, they should attend the upcoming 24 Hours of UX event, where Sheryl’s publisher, Rosenfeld Media, will be giving away a number of free books and sharing a discount code. You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

In a few episodes this season, we are connecting the Author of a book with one of its Readers. In our previous episode, you heard the first installment of this approach for the book ‘Customers Know You Suck’ by Debbie Levitt. You can get your hands on the book at https://cxcc.to/ckys.  The conversation was really interesting, so we are releasing a 2nd episode to cover the material we didn’t have time for in the 1st episode. The Author is Debbie Levitt, founder and principal of Delta CX and author of multiple books. The Reader is Jan Wardecki, a Service Designer at BNP Paribas Bank in Poland. In this episode, the Author and Reader are focusing on how to build a team and create a strategy to move your organization toward customer centricity. You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

24 Minutes of UX has been silent for a while, but we are back! We usually connect Seekers and Givers of UX wisdom around a specific aspect of UX. And in our new sub-series, we focus on a specific book and connect a reader with the author of the book. The first of these attempts is around the recently published Customers Know You Suck, by Debbie Levitt. You can get your hands on the book at https://cxcc.to/ckys. Debbie Levitt is the founder and principal of Delta CX, a consulting company. She is also an outspoken leader in UX. She has written several books, the latest of which is Customers Know You Suck. Jan Wardecki is a service designer working in digital transformation for PNB Paribas bank in Poland. He has a background in economics, marketing, and product management. He has been reading Debbie’s latest book and has questions. You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

We're back with another fascinating discussion about UX. This time around we're talking UX Research with two senior practitioners.  Our seeker is Julia Borkenhagen, Co-founder and Chief Experience Officer at Whitespace, a global design and development agency focused on creating human-centered enterprise solutions for the B2E, B2B, and B2C markets. Julia has over 20 years of experience in UX and the software industry, and she leads teams working on digital solutions for the life sciences, media, finance, luxury, government, education, non-profit, and sports sectors, among others. Our giver is Dr. Panagiotis Zaharias, Founder and Lead UX Researcher at theUXProdigy in Athens, Greece. As an adjunct faculty member at the Open University of Cyprus, Panagiotis' research interests are focused on User-Centered Design of information systems & digital products, Usability Evaluation and User Experience (UX) Research methods. In addition to his involvement with academic institutions, he has been working with many companies and startups across several industries such as Banking and Fintech, E-commerce, Travel & Tourism, and E-learning. This episode is sponsored by Adobe XD and was edited by Gwen Buord. The 24 Minutes of UX podcast series is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

Today’s discussion is about leading and growing designers. It’s a great topic because it touches on the mix of management craft and soft skills that design leaders can call upon to motivate and challenge people on their teams. Lai Ngo is our Seeker this time around. Based in Switzerland, Lai is the Team Lead for UX and Graphic Design at the travel platform Hapimag. She has a diverse career background spanning more than just UX, and she’s a relentless learner. Having recently moved into a design management role, Lai wants to make sure she is providing the best possible guidance to both junior and senior designers on her team. And she has turned to our podcast for some tips. Today's Giver of advice is Shaza Hakim. Shaza is based in Malaysia, and she is the founder and UX principal of Stampede Design, a digital creative agency, which she has been running for over 15 years. She is already active in the community, both as a key figure in the UX Malaysia event and in the local IxDF group.  You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

Today’s topic is ethics in UX. Whose responsibility is it to create an ethical organization? What does it even mean to be ethical? And what does artificial intelligence have to do with any of this? Stay tuned, and you’ll find out.  Our seeker for this episode is Rebecca Parlin, based out of Maine in the United States. Rebecca has over 10 years experience in graphic design, but she is a recent graduate of General Assembly’s User Experience Design program. During her studies she was fascinated with ethics, and how design decisions can change the world for the better - or worse. In her quest for even more information on the topic, she turned to our podcast for answers.  We also welcome our Giver of advice, Sibylle Peuker, Ph.D. Sibylle is a Partner and UX Architect at Zeix, a user-centered design agency in Zurich, Switzerland. What makes her particularly well-suited for today’s topic is that she’s also a university lecturer for Digital Ethics. Sibylle is convinced that good design can make people healthier, happier, and even save lives, and has been the user’s champion for over 15 years. Testament to the varied background of UXers, Sibylle is a mathematician and computer scientist by training, and this knowledge comes in handy during her current work at the intersection of UX of Artificial Intelligence.  You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

Here's part 2 of our two-part episode on the topic of breaking into the field of UX. The truth is, most of us have come to the UX field by way of other career paths. Jesse was once a product manager, and Peter worked in marketing. Others have arrived via the paths of psychology, anthropology, market research, and even library sciences. The truth is that you don’t need to be a graphic designer or a human computer interface specialist to work in UX. So can you start your career working in bars and at ski shops and still become a UXer? Find out in this two-part episode featuring our seeker, Matthew Bradley, and our giver, Andrew Astleford. Matthew works as a digital transformation and design thinking coach for a large FMCG company based in Switzerland. Andrew hails from Atlanta, Georgia, where he works as a UX writer for a SaaS company. You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

Today’s topic is all about breaking into the field of UX. The truth is, most of us have come to the UX field by way of other career paths. Jesse was once a product manager, and Peter worked in marketing. Others have arrived via the paths of psychology, anthropology, market research, and even library sciences. The truth is that you don’t need to be a graphic designer or a human computer interface specialist to work in UX. So can you start your career working in bars and at ski shops and still become a UXer? Find out in this two-part episode featuring our seeker, Matthew Bradley, and our giver, Andrew Astleford. Matthew works as a digital transformation and design thinking coach for a large FMCG company based in Switzerland. Andrew hails from Atlanta, Georgia, where he works as a UX writer for a SaaS company. You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

Today our guests will talk about Object Oriented UX, or OOUX for short. The idea is rooted in practice, starting from a project for CNN in 2012. Since then the idea has evolved into a repeatable approach, helping UXers tackle any type of app, site or software. Grooming this OOUX approach since beginning is today’s Giver of advice, Sophia Prater. As a practitioner and trainer, she has worked with companies like CNN, Delta airlines, AT&T, Coca Cola, and many others. We also welcome our Seeker of advice, Joseph Duteil. He is UX Design Lead at Whitespace in Geneva, Switzerland, and has worked with clients in banking, such as EFG and Pictet, as well as the pharmaceutical giant, GSK.  You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

The topic for this episode is Integrating UX into your organization. Today, we’re excited to welcome our seeker, Daniel Boos, Product Owner User Experience Services at the Swiss Federal Railways. As head of UX for a national institution, and with a PhD to his name, Daniel is a poster-child for continuous learning.  We also welcome our giver of advice, Jon Fukuda. Jon is co-founder of Limina, a UX consultancy in the United States specializing in business systems and domain-specific applications. In June of last year, Jon and his team at Limina published the 2020 Design-Integration Report with a focus on how organizations interpret design and the challenges they face in operationalizing and optimizing their design processes for business success. We hope the next 24 minutes help you reflect on the integration of design practices in your organization. Be sure to share your thoughts with us on 24minutesofux.com, and if you like these community-based insights please don’t forget to rate this podcast and share it with your colleagues.  You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

What is DesignOps? How do you know if your organization needs it? What does it take to put a DesignOps practice in place? What sort of KPIs are needed to track its impact? We cover all these questions and more in this exciting inaugural episode of 24 Minutes of UX, featuring Patrizia Bertini (DesignOps Lead for Intuit) and Leo Marti (founder of Positive Design and former UX designer at the BBC). You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.

Welcome to 24 Minutes of UX, a grassroots, community-driven podcast series about user experience, featuring UX professionals from every corner of the planet. You can think of it as a combination of an after-work discussion, a 1-on-1 chat, a global community platform, and a coaching session, all wrapped up in easy-to-consume, 24-minute episodes. We are currently building up our backlog of topics. So if you’re a Seeker or a Giver, let us know on 24MinutesOfUX.com and we’ll do our best to match you with someone on the planet for a future episode. We’re looking forward to having you on the air with us. Until then, keep calm and UX on! You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com. And don't forget to follow us on social media: LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community. We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible. Until next time ... KEEP CALM AND UX ON.