Advertise on podcast: Subscriptions: Scaled - Online subscription services, Subscription business, SaaS subscriptions

In today's episode, we dive into global payments and subscriptions, featuring insights from Melissa Shields, Executive Director of Payments and Strategic Operations at Dotdash Meredith*, Jay Matthews, Director of Global Payments and Subscriptions/Retention at Yahoo, and Melanie Stout, Head of Recurring Services at Optimized Payments. The trio emphasizes the critical role of detailed analytics in understanding subscriber behavior, and how strategic reporting can drive better decision-making for subscription-based businesses. The conversation covers practical approaches to leveraging data for optimizing subscription models and enhancing customer retention. *Since recording the interview, Melissa Shields has moved to Starbucks, where she is Director, Payments Strategy & Operations. Key Takeaways: (3:31) Personalized communication for improving customer engagement. (7:16) Discussion on scaling challenges, focusing on operational solutions and data-driven strategies. (12:15) The impact of regional payment preferences on global subscription models. (18:29) Strategies for reducing churn and boosting subscriber retention through payment operations optimization. (24:47) The importance of using analytics for trend identification and strategic decision-making in payment strategies. (30:54) The future of payment technologies and their revolutionary potential for the subscription industry. (35:12) The integration of new payment methods to reach a broader audience and the challenges and opportunities it presents. Resources Mentioned: Dotdash Meredith Yahoo Optimized Payments Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

On this episode, we welcome Christine Wade, Co-Founder and Consultant of Payment Operations Group, LLC; Mandi Grimm, Director of Fraud Prevention of Etix; and Scott Adams, Founder and CEO of Fraud Deflect and CNPMentors. Together, we explore the complexities of chargeback management and fraud prevention. Each of them shares their expertise as we discuss current challenges and strategies in the industry. Key Takeaways: (06:22) Discussing the evolving nature of payment operations and its business impact. (12:15) Insights into the latest fraud prevention trends and techniques. (18:40) Exploring the influence of technology in combating online transaction fraud. (24:55) The role of customer behavior analysis in enhancing fraud detection. (31:07) Perspectives on the future of digital payments and their security measures. (37:19) Highlighting the importance of collaborative efforts in fraud mitigation. (43:30) The necessity of ongoing education and awareness in payment security. Resources mentioned: Christine Wade - https://www.linkedin.com/in/cjwade/ Payment Operations Group, LLC - https://www.linkedin.com/company/payment-operations-group-llc/ Mandi Grimm - https://www.linkedin.com/in/mandigrimm/ Etix - https://www.linkedin.com/company/etix/ Scott Adams - https://www.linkedin.com/in/speakerscotteadams/ Fraud Deflect - https://www.linkedin.com/company/fraud-deflect/ CNPMentors - https://www.linkedin.com/company/cnpmentors/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno at Newfold Digital and Kristen Vandendriessche at Optimized Payments. Key Takeaways: (01:28) The impact of retention in subscription businesses. (03:51) An in-depth look at churn in subscription models, and strategies to manage it effectively. (09:06) Technical causes of involuntary churn and methods to improve payment collection. (16:36) The benefits and necessity of having multiple payment processors for successful payment authorizations. (24:11) Innovative strategies for simplifying customer payment updates and enhancing the recovery process. (31:02) The legal and regulatory considerations in payment recovery and retention strategies. Resources Mentioned: Kevin Salerno - https://www.linkedin.com/in/kevin-salerno-156530/ Newfold Digital | LinkedIn - https://www.linkedin.com/company/newfold/ Newfold Digital | Website - https://newfold.com/ Kristen Vandendriessche - https://www.linkedin.com/in/kristen-vandendriessche-pcip-7b16924/ Optimized Payments | LinkedIn - https://www.linkedin.com/company/optimized-payments/ Optimized Payments | Website - https://optimizedpayments.com/ Ready to get started with Rebar? Head to https://rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

Join us in a compelling discussion with Brian Kehn, Vice President Operations and Director of Payments at HomeServe USA, and Melanie Stout, Head of Recurring Services at Optimized Payments. We explore essential aspects of subscription payment processing and offer practical insights for businesses in this sector. Key Takeaways: (03:03) The importance of seamless customer experience in subscription billing. (04:49) The necessity of data management for successful billing. (07:30) Advice for startups on outsourcing payment processing. (12:18) Understanding decline codes in payment processing. (17:08) The improvement in approval rates with network tokens. (23:52) How different payment methods affect customer lifecycle and business strategy. (33:26) Insights into the role of fees, and strategies for their management. (42:23) The significance of data analytics in monitoring payment processing performance. Resources Mentioned: Brian Kehn - https://www.linkedin.com/in/brian-kehn-b5a1804/ HomeServe USA - https://www.homeserve.com/en-us/ Melanie Stout - https://www.linkedin.com/in/melaniestout/ Optimized Payments - https://optimizedpayments.com/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

We’re excited to introduce our new podcast series, Subscription Fundamentals. As the name implies, we will be diving into the essentials of the subscription business, including enrollment, billing, payments, fraud, chargebacks and more. Nick Fredrick will be joined on this series by co-host Josh Mathers, Vice President of Product at Rebar Technology, to guide you through the subscription process from the point at which your customer signs up for your product. Key Takeaways: (03:24) The absence of formal training in subscription billing and the importance of experience and networking in this industry. (04:35) The basics of subscription payment flows and the necessity of understanding the enrollment and transaction processes. (05:24) The centrality of customer retention and engagement in subscription models and strategies to increase lifetime value. (06:12) The challenges of maintaining customer expectation continuity in the face of new marketing channels and subscription models. (06:53) Insights into fraud and chargeback management, including prevention strategies and understanding different types of fraud risks. (08:54) The critical role of data in the success of billing programs, focusing on trends in payment acceptance and chargeback rates. Resources Mentioned: Josh Mathers - https://www.linkedin.com/in/joshuamathers/ Rebar Technology - https://www.linkedin.com/company/rebar-technology/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

On today’s episode, we welcome Brian Comiskey, Director, Thematic Programs of the Consumer Technology Association. Brian delves into various topics including data-driven decision-making, cybersecurity and smart home innovations. Key Takeaways: (02:44) Brian's background in international relations and his transition to media analytics and technology. (12:16) Evolving customer engagement strategies and the importance of maintaining touchpoints in a digital world. (17:29) The role of standards in technology development and innovation. (26:35) The importance of market research in understanding macroeconomic forces in technology. (33:00) Cutting-edge trends in various industry verticals, especially artificial intelligence. (34:18) Sustainability and alternative power sources as key elements in future technology trends. (43:00) Resources available at the Consumer Technology Association for further research on technology trends. Resources Mentioned: Brian Comiskey - https://www.linkedin.com/in/brian-comiskey15/ Consumer Technology Association research - https://www.cta.tech/Resources/Research Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

In this episode, we talk with Neil Dudley, Vice President of Pederson’s Natural Farms, about the journey and challenges of transitioning from traditional business models to a direct-to-consumer and subscription-based approach. Key Takeaways: (02:00) Pederson’s Natural Farms’ shift toward direct-to-consumer sales and subscription models. (3:13) Understanding consumer needs for recurring deliveries. (07:40) Challenges faced in handling perishable goods and finding the right fulfillment partner. (11:07) The significance of subscriptions in building a sustainable customer base and the benefits of achieving scale. (14:50) Exploring different technology solutions for e-commerce, such as Shopify, and the continuous evolution of these platforms. (18:28) Transitioning from relying solely on traditional retail channels to adopting an omni-channel approach. (23:19) Plans for continuing to build the brand and servicing consumers through e-commerce channels. Resources Mentioned: Neil Dudley - https://www.linkedin.com/in/thecowboyperspective/ Pederson’s Natural Farms | LinkedIn - https://www.linkedin.com/company/pederson's-natural-farms/ Pederson’s Natural Farms | Website - https://pedersonsfarms.com/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

Samantha Coxe, Founder and CEO of Flaus, shares her unique journey from being a mergers and acquisitions attorney to spearheading innovation in oral care with the world's first electric flosser. Key Takeaways: (04:20) Samantha's transition from a legal career to entrepreneurship, identifying a significant market gap. (07:25) Launching a crowdfunding campaign, marking a pivotal moment in Flaus' journey. (09:42) Choosing a direct-to-consumer model, and its evolution over time. (16:51) Emphasizing environmental responsibility in product packaging and recycling. (29:01]) Dealing with a 20% defect rate in the first batch of product. (30:28) Raising capital for product innovation and retail distribution. (38:04) The decision to incorporate as a public benefit corporation. (39:20) Striving for sustainability as a startup and the minimum viable product approach. Resources Mentioned: Samantha Coxe - https://www.linkedin.com/in/samanthacoxe/ Flaus | LinkedIn - https://www.linkedin.com/company/goflaus/ Flaus | Website - https://goflaus.com/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

Join us on the latest episode as we talk to Kaylin Marcotte, Founder and CEO of JIGGY. Kaylin delves into her journey of creating a puzzle brand with a unique subscription model, blending art and business. Key Takeaways: (05:30) The origins of JIGGY and how personal experiences shaped its business. (10:24) Challenges of introducing a subscription service in the puzzle market. (15:08) Using customer feedback to improve JIGGY's products and services. (21:03) JIGGY's growth and the pursuit of the right partnerships for on-demand, high-quality, personalized puzzle production and fulfillment. (28:49) Balancing creativity with business demands. (32:17) The impact of social media and marketing on JIGGY's growth. (39:05) Future directions and plans for expanding subscriptions. Resources Mentioned: Kaylin Marcotte - https://www.linkedin.com/in/kaylin-marcotte/ JIGGY | LinkedIn - https://www.linkedin.com/company/jiggy/ JIGGY Puzzles website - https://jiggypuzzles.com/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

On this episode, we’re joined by John Tabis, Founder and Chairman of the Board of The Bouqs Company. John shares his start-up journey, including the decision to build his technology platform to offer customers a unique and flexible subscription model. Key Takeaways: (16:55) The flexibility of offering adjustable subscription options and the ability to deliver faster have been key to the success of the business. (29:52) Building a robust technology platform in-house was a pivotal decision that allowed for scalability and efficient management of the supply chain. (36:08) The company's expansion into physical retail stores has enabled it to offer additional products and target new markets. (50:53) The decision to transition from CEO to executive chairman allowed the founder to focus on his strengths and bring in a more capable CEO, leading to better overall leadership. (58:08) Self-reflection and understanding one's strengths and weaknesses as a founder/CEO is crucial for personal growth and success within a company. Resources Mentioned: John Tabis - https://www.linkedin.com/in/jtabis/ The Bouqs Company | LinkedIn - https://www.linkedin.com/company/thebouqsco/ The Bouqs Company | Website - https://bouqs.com/ Rebar Technology | LinkedIn - https://www.linkedin.com/company/rebar-technology/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

On this episode, we talk with Sasha Siddhartha, Co-Founder and CTO of Thrive Market, delving into the growth, strategies and technological innovations propelling the e-commerce grocery platform. We discuss the shift in consumer behavior, the emphasis on personalized shopping experiences and how AI and large language models are setting the stage for a revolutionary leap in online retail. Key Takeaways: (03:59) Membership advantages include better cash flow and opportunities for reinvestment. (07:08) Initial funding and marketing from health influencers instead of traditional VCs. (15:06) A membership model is crucial for maintaining low prices and encouraging a sense of investment and community among users. (18:06) Engagement and loyalty are measured by monitoring order frequency, basket size and renewal rates, with a notable consistent activity from initial user groups. (24:48) Custom tech development has been vital for meeting specific operational needs. (28:18) Evolving tech from a single system to flexible microservices for greater agility. (34:19) Language models are set to refine customer interactions with intuitive product suggestions. Resources Mentioned: Sasha Siddhartha - https://www.linkedin.com/in/sashasiddhartha/ Thrive Market | LinkedIn - https://www.linkedin.com/company/thrivemarket/ Thrive Market | Website - https://thrivemarket.com/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

On this episode of Subscriptions: Scaled, we delve into an insightful conversation with Lloyed Lobo, Co-Founder and Board Member of Boast and Co-Founder of Traction. Lloyed sheds light on the immense power of community in business. He talks about how brands evolve and the crucial role of human connections and addresses the nuances of building a community-driven brand. Key Takeaways: [01:30] The importance of concentrating on tasks that spark joy while delegating the ones that don't. [11:00] The significance of proactive outreach: How cold emailing can lead to significant opportunities. [13:45] To master a skill you need to immerse yourself in environments that demand its constant use, such as sales-enhancing communication. [29:01] How Traction identified three community types and built its tribe before having a product or customers. [41:32] Transitioning from audience to community — achieved through curated startup events, leading to large conferences and a substantial online presence. [52:18] Harley Davidson prioritized community, which became its key to success; True brand value lies in human connections. Resources Mentioned: - Lloyed Lobo https://www.linkedin.com/in/lloyedlobo/ - Boast | LinkedIn https://www.linkedin.com/company/boast-ai/ - Boast AI https://www.boast.ai/ - Traction Conference https://www.tractionconf.io/ - From Grassroots to Greatness - Lloyed's Book https://www.lloyedlobo.com/ Ready to get started with Rebar? Head to rebartechnology.com or email [email protected] to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService