Advertise on podcast: House of Property

An email arrives. A WhatsApp pings. Someone leaves a voicemail—and then calls again to check you’ve received it. When did an immediate response become the measure of good service? This week, Katie Griffin and Martyn Baum explore the pressure to be constantly available in property and business. From evening messages to “just a quick question” on your day off, how do we manage expectations without feeling we’re letting people down? Does replying faster always mean we’re helping? Can we give thoughtful advice when we’re constantly interrupted? And how much of the urgency comes from our clients—and how much have we created ourselves? We’ll be talking boundaries, communication and the difference between something that needs attention and something that needs attention right now. Join Katie and Martyn for another honest, lively conversation—with no expectation that you reply immediately! #HouseOfProperty #PropertyPodcast #EstateAgency #PropertyIndustry #Business #WhenDidEverythingBecomeUrgent

Just because we've always done it, or because everyone else is doing it, does that mean we should?Following last week's conversation about drowning in noise, Katie and Martyn turn the spotlight on estate agency itself and ask whether some of the things we spend our time, energy and money on are actually necessary.Printed property brochures, newspaper advertising, social media, virtual tours, endless reports and the latest technology — are they genuinely helping us sell homes, or are we simply doing them because we think we should?And what about the traditional practices we've left behind? From posting property particulars and working the applicant register to picking up the telephone and building relationships, have we lost sight of some of the things that made estate agency work?This week, we're questioning the old habits, challenging the new trends and asking what really delivers results for our clients.Because being a better estate agent isn't necessarily about doing more. Sometimes it's about doing less, but doing it exceptionally well. Join Katie and Martyn for another honest, lively and possibly controversial conversation about the property industry.#HouseOfProperty #EstateAgency #PropertyPodcast #PropertyIndustry #EstateAgents #DoWeReallyNeedTo

This week on HOP, Katie Griffin and Martyn Baum take on the constant stream of headlines, notifications, reports, dashboards and data that seem to dominate modern business.From doom-and-gloom property headlines to clients expecting instant replies, the question is simple: are we better informed — or just overwhelmed?We ask whether agents really need to answer everything immediately, what tasks we could stop doing tomorrow that nobody would notice, and whether more communication always means better service.And then there’s the controversial one: do sellers actually need Rightmove click-through reports?Do these reports genuinely help clients understand what is happening with their property, or are they just vanity metrics that tell us how many people looked without telling us why they did not book a viewing?If a property is getting plenty of online attention but no physical viewings, is that useful evidence for a price conversation — or does “no viewings” already tell us everything we need to know?Katie and Martyn debate where data becomes useful insight, when reporting becomes noise, and whether the real job of an agent is not simply to give clients information — but to explain what that information actually means.Plus: what could you stop doing in your business tomorrow that nobody would even notice?

What happens when an estate agent experiences the moving process as a buyer and a seller?This week at House of Property with Katie Griffin and Martyn Baum we are turning the questions on Martyn. We want to know what has surprised him, where the process has felt frustrating, what good communication really looks like from the customer’s side, and what we as estate agents could do better.From arranging viewings and receiving feedback to making an offer and waiting for a sale to progress, we’ll talk honestly about the moments that matter most to buyers and sellers.If you work in property, when did you last experience the process as your customer does?Join us for House of Property, Season 6, Episode 14: The View from Both Sides.#HouseOfProperty #EstateAgents #PropertyPodcast #BuyingAHome #SellingAHome #EstateAgency

When was the last time you looked at your business through the eyes of a potential customer?This week, Katie Griffin and Martyn Baum discuss the parts of a business that can easily become tired, outdated or forgotten. From keeping your Google and Apple business pages accurate and engaging, to reviewing your website and checking that your online valuation tool still looks fresh and works properly.We also explore the importance of physical presence: your office space, window displays, signage and property boards. Do they still represent the quality of your business and create the right first impression?It is easy to become focused on the day-to-day workload, but the small details matter. Regularly reviewing, refreshing and maintaining every customer touchpoint helps your business remain visible, relevant and ready for its next opportunity.Join us live for HOP Season 6, Episode 13: Don’t Let Your Business Go Stale or catch up on Apple Podcast and Spotify#HouseOfProperty #EstateAgents #PropertyMarket #FeelTheFear #MakeTheMove #PropertyPodcast #BusinessMindset #SalesSkills #EstateAgency #RealTalkInAgency

Join Katie Griffin and Martyn Baum for the latest House of Property Podcast. What would you do if fear wasn’t making the decision? In this episode, Katie and Martyn explore the fears that can stop us from taking the next step—whether that means moving home, changing direction in business or making an important decision in life. We discuss the fear of change, rejection and getting it wrong, as well as the worry that moving forward could mean losing what we already have. Fear can make us hesitate, overthink and wait for the “perfect” moment—even when we know that something needs to change.In property, it might prevent a seller from coming to the market, making a necessary price adjustment or accepting an offer. In business, it can stop us from trying something new, having a difficult conversation or pursuing an opportunity because we are afraid of hearing “no”. Katie and Martyn talk honestly about the doubts that surface when something really matters, why waiting until you feel completely ready can leave you standing still, and how courage isn’t about being fearless—it’s about recognising the risks, trusting yourself and making the move anyway. You may not get everything right, and things may not always go exactly to plan—but standing still also carries a cost. This episode is about facing uncertainty, learning from rejection and refusing to let the fear of losing prevent you from discovering what you could gain. Join us live for HOP Season 6, Episode 12: Feel the Fear — Make the Move or catch up on Apple Podcast and Spotify #HouseOfProperty #EstateAgents #PropertyMarket #FeelTheFear #MakeTheMove #PropertyPodcast #BusinessMindset #SalesSkills #EstateAgency #RealTalkInAgency

HOP S6 E11: 119 Days Left — Don’t Waste Them Join Katie Griffin and Martyn Baum for the latest @House of Property Podcast.There are just 119 days left of 2026 — but is that enough time to make your property moves happen? In this episode of House of Property, Katie and Martyn look at why the final months of the year still offer real opportunity for serious sellers and buyers. We discuss what to do when a property isn’t attracting viewings, why price isn’t always the only problem, and the changes that can turn a quiet listing into a successful sale. With buyers becoming increasingly selective and only around half of available properties attracting meaningful interest, simply being “on the market” is no longer enough. From presentation and photography to pricing, marketing strategy and honest conversations, we give you the tools and explain what sellers—and their agents—need to do differently. The clock is ticking, but the year is far from over. With 119 days still to make an impact, this episode is about staying focused, making every working day count and finishing 2026 stronger than you started it. Join us live for HOP Season 6, Episode 11: 119 Days left - Don’t Waste Them #HouseOfProperty #EstateAgents #PropertyMarket #NegotiationSkills #EstateAgency #UKPropertyMarket #PropertyPodcast #SalesSkills #ToughMarket #RealTalkInAgency

Join Katie Griffin and Martyn Baum for the latest episode of House of Property. Buyers are cautious, sellers are under pressure, transactions are taking longer and only the most determined agents are cutting through. In this episode of House of Property, we ask what it really takes to survive and succeed in today’s market. Is resilience now more important than experience? Are agents being brave enough with pricing, advice and difficult conversations? And what separates those who will thrive from those simply trying to ride it out? Honest opinions Real market insight No sugar-coatingJoin us live for HOP Season 6, Episode 10: The Relentless Market – Why Only the Brave Will Survive.#HouseOfProperty #EstateAgents #PropertyMarket #NegotiationSkills #EstateAgency #UKPropertyMarket #PropertyPodcast #SalesSkills #ToughMarket #RealTalkInAgency

🎤🏠 HOP S6 E9: The Market Has Teeth — So Sharpen Your Skills 🦷🔥 This week Katie Griffin and Martyn Baum talk about the tough times we are in and how the market has changed. Deals are harder to come by. Buyers are sharper. Negotiations are tougher. And the days of simply listing a property and waiting for the phone to ring are long gone. But here’s the good news — this is where proper agents come into their own. In this episode of House of Property, we’re talking about what it really takes to operate in a tougher, more value-led market. Because right now, buyers are not just viewing homes — they’re weighing up risk, value, cost, mortgage payments, survey results, works required and every possible reason to negotiate. And sellers? They still want the strongest price, the best buyer and the smoothest move. So the role of the agent has never mattered more. We’re getting into: 🏠 Why the market feels tougher right now 💷 Why buyers are negotiating harder 📉 Why overpricing is more dangerous than ever 🧠 Why mindset matters when deals are slower 📞 Why follow-up is no longer optional 🤝 How strong negotiation protects your client 🔥 Why the agents who adapt will win This is not a doom-and-gloom episode. It’s a rallying cry. Because tough markets do not destroy good agents — they reveal them. As always, we bring: • A property insight from the front line • A dad joke • Real talk about what’s actually happening in agency • And probably a little rant about agents waiting for the market to save them 🎧 Tune in to House of Property S6 E9: The Market Has Teeth — So Sharpen Your Skills. Because in this market, average won’t cut it. 🎧 HOP S6 E9: The Market Has Teeth — So Sharpen Your Skills 🦷🔥 #HouseOfProperty #EstateAgents #PropertyMarket #NegotiationSkills #EstateAgency #UKPropertyMarket #PropertyPodcast #SalesSkills #ToughMarket #RealTalkInAgency

This week on House of Property, Katie Griffin and Martyn Baum are tackling something that sits at the heart of every successful deal…✔️communication.Because right now, it’s not just about getting listings, booking viewings, or agreeing sales…🔥It’s about what you’re saying to your clients — and whether it’s actually helping move things forward.The market hasn’t disappeared but it has shifted. And with that shift comes a need for better, braver, and more consistent conversations.Because let’s be honest — 🤞avoiding the conversation is often what kills the deal.In this episode, we break down the 5 critical conversations every agent needs to be getting right right now:1. The Pricing Reality Check (aka don’t shoot the messenger…)✔️How honest are we really being on price?✔️Are we leading… or just trying to win the instruction?We talk about how to handle price reductions properly, how often these conversations should be happening and why data-led advice beats gut feel every time.2. The Market Narrative(what’s actually happening out there?) 🤔Are we giving clarity — or creating confusion?We unpack how to explain today’s market without talking it down, how to translate headlines into something meaningful locally and how to keep both buyers and sellers aligned, not alarmed.3. Chain Transparency & Progression🤔How much are you really telling your clients?From regular updates to difficult conversations, we look at the cost of poor communication in chains — and why the best agents are proactive, not reactive.4. Buyer Psychology & Urgency🤔What are buyers actually thinking right now?Spoiler: they’re cautious.We talk about how to handle hesitant buyers, how to follow up properly (where most deals are won or lost), and how to create urgency without pressure or gimmicks.5. Keeping Deals Together When Things Get Wobbly👆Down valuations, surveys, cold feet…This is where deals are either saved — or lost.We share real examples of what to say (and what not to say), who should be communicating at each stage and why silence at this point is often the biggest mistake of all.🔥At the end of the day, this episode isn’t about scripts, It’s about stepping up as the trusted advisor in the transaction — especially when things get uncomfortable. Because the agents who win in this market aren’t the loudest…🔥🤩They’re the ones having the right conversations, at the right time.✅CONNECT WITH US✅Listen now✅Share your thoughts🗣️Tell us — which conversation are you avoiding right now?As always, we bring:🙌A property insight from the front line🤩A dad joke (brace yourself…)🤔Real talk about what’s actually happening in agency right nowBecause this isn’t just any property podcast… It’s HOP.🎤 Listen in, reset your mindset and go boss it.🎤#HouseOfProperty #EstateAgents #PropertyPodcast #EstateAgencyLife #RealEstateUK #PropertyMarket #SalesProgression #ClientCommunication #ListingStrategy #2026Ready #PropertyProfessionals

This week on House of Property, Katie Griffin and Martyn Baum are diving into something every agent is feeling right now… but not everyone is handling well — a market that’s getting tougher. Because here’s the thing… There are still buyers. There are still deals being done. There are still properties selling. But the gap between those that move… and those that sit… 👉 is getting wider. And it’s not luck. It’s not timing. It’s not even the market itself. It’s how people are approaching it. In this episode, we break it down: 👉 What’s really happening in today’s market (and what’s just noise) 👉 Why “more effort” isn’t the answer — but better decisions are 👉 The boundaries every agent needs with clients 👉 The boundaries you must have with buyers 👉 And the simple steps that keep deals moving when others are stalling Because whilst it might feel like things have slowed… the reality is something very different. 💥 The market hasn’t disappeared. It’s just become less forgiving. And right now, success isn’t about doing everything, it’s about doing the right things, in the right order, with the right mindset. 💥 At the end of the day, this isn’t about working harder. It’s about: Being clearer, being firmer and staying focused when others start to wobble. Because the agents who are winning right now? 👉 They’re not chasing the market… they’re leading it. 📲 CONNECT WITH US 🎧 Listen now 💬 Share your thoughts 📩 Tell us — are you holding your ground… or getting pulled into the noise? As always, we bring: 🏡 A property insight from the front line 😂 A dad joke (brace yourself…) 🎯 Real talk about what’s actually happening in agency right now Because this isn’t just any property podcast… It’s HOP. 🎧 Listen in, reset your mindset, and go boss it. #HouseOfProperty #EstateAgents #PropertyPodcast #EstateAgencyLife #MindsetMatters #RealEstateUK #PropertyMarketing #EstateAgency #2026Ready #housingmarket #propertystrategy #discipline #focus #listingtips

🙋‍♀️🙋‍♂️ **HOP S6 E46: Going Paperless (Without Losing Your Mind)** 🎤🏠🎧 This week on *House of Property*, Katie Griffin and MartynBaum are diving into something that sounds simple… but in reality, is anything but — going paperless. Because here’s the thing… Martyn has just moved offices. No vans. No chaos. No endless boxes. No stress. Just a few notebooks… and a short walk down the road. Everything else? Digital. Which raises the question — how is that even possible in a modern estate agency? In an industry still full of paperwork, files, compliance, and “just print it to be safe” habits… what does a genuinely paperless office actually look like? And more importantly — how do you get there? In this episode, we break it down: 👉What systems make it possible 👉What needs to change (and what doesn’t) 👉The reality behind the “paperless” promise 👉And whether this is something every agency can adopt — or only a few get right Because whilst it might look effortless on the surface… we all know there’s usually more going on behind the scenes. 💥At the end of the day, going paperless isn’t really about paper. It’s about how your business runs… how your team works… and how scalable your systems really are. And maybe the real question is — are we holding onto paper… or is paper holding us back? 📲CONNECT WITH US 🎧Listen now 💬Share your thoughts 📩Tell us — are you paperless yet? As always, we bring: 🏡A property insight from the front line 😂A dad joke (brace yourself…) 🎯Real talk about what’s actually happening in agency right now Because this isn’t just any property podcast… **It’s HOP.** 🎧Listen in, reset your mindset, and go boss it. #HouseOfProperty #EstateAgents #PropertyPodcast #EstateAgencyLife#MindsetMatters #RealEstateUK #PropertyMarketing #EstateAgency #2026Ready#pressure #housingmarket #paperless

🎤🏠🎧 Join Katie Griffin and Martyn Baum for the latest edition of House of Property 🎤🏠🎧This week on House of Property, we’re talking about something that quietly crept into estate agency over the last 10–20 years…All the things we now do as agents that didn’t even exist when we started.The job description has changed.Today’s estate agents aren’t just valuers and negotiators. We are content creators, compliance officers, tech trouble-shooters, social media marketers, WhatsApp communicators and sometimes part-time therapists.And the truth is… none of this was in the job spec when many of us began our careers.In this episode, we unpack how the role of the estate agent has evolved – and what skills really matter in modern agency.Because selling houses hasn’t changed. But how we do the job absolutely has.We talk about:🏠 The tools agents now rely on that simply didn’t exist beforeFrom CRM systems and digital ID checks to AI descriptions, video tours and WhatsApp negotiations.🏠 The shift from local expert to multi-skilled operatorToday’s agent isn’t just knowledgeable about property – they need to understand marketing, data, technology and client psychology.🏠 Why communication has changed everythingBuyers and sellers now expect instant updates, faster responses and more transparency than ever before.🏠 The social media era of estate agencyMarketing property is no longer just portals and window cards – it’s storytelling, visibility and building trust online.🏠 Why experience still matters more than everTechnology can help, but navigating chains, people and negotiations still relies on judgment, calm thinking and experience.Because while the tools have changed…The fundamentals of great agency haven’t.🏠 Closing ThoughtIf you ever find yourself thinking:"I didn’t sign up for half of these tasks when I started in this business…"You’re probably right. But the agents who adapt, learn and evolve are the ones who continue to thrive.Because estate agency today isn’t just about property. It’s about people, communication, and staying relevant in a fast-changing world.As always, we bring:🎤 A property insight from the front line🎤 A dad joke (brace yourself)🎤 Real talk about what’s actually happening in agency right nowBecause this isn’t just any property podcast…It’s HOP.🎤🏠🎧 Listen in, compare notes with your own career, and see how much this job has really changed.🎤🏠🎧#HouseOfProperty #EstateAgents #PropertyPodcast #EstateAgencyLife #ModernEstateAgent #RealEstateUK #PropertyIndustry #EstateAgency #EstateAgentLife #HousingMarket #PropertyMarketing #EstateAgentsUK

Join Katie Griffin and Martyn Baum for the latest edition of House Of Property - This week on House of Property, we’re talking about something every estate agent can feel right now…PRESSURE. The pressure is back. Chains are wobbling. Buyers are twitchy. Sellers are emotional. Solicitors are “reviewing paperwork.” or uncommunicating. Mortgage offers are time-sensitive. And suddenly everyone wants an update. Yesterday. But here’s the thing – pressure in property isn’t new. It’s just louder. In this episode, we unpack how to handle stressed, demanding clients without letting it derail your confidence, your diary, or your standards. Because being busy is one thing but being under emotional pressure is another. We talk : About acknowledging the emotion before addressing the issue - Stressed clients don’t want solutions first – they want to feel heard. We talk about how a simple shift in language can immediately lower the temperature: “I can hear how frustrating this is.” “Given where you are in the process, that reaction makes total sense.” Skip this step and even the best advice will land badly. Control the communication rhythm (or it will control you)Unstructured communication breeds anxiety. We discuss how setting expectations around updates, check in's Translate the process, not just the progress Clients are rarely stressed by what’s happening. They’re stressed by what they don’t understand. You are part estate agent, part interpreter of chaos. Remember: pressure travels downhill – don’t let it stop with you Most demanding clients aren’t difficult people, they are simply people under pressure. They are scared of losing: Money, their home, timing, control. And that pressure rolls downhill… often landing squarely on the agent. Your job isn’t to absorb it. It’s to redirect it calmly, consistently, and professionally. And sometimes that means saying: “I completely understand how you feel – but this is the reality of where we are.” Closing Thought - If you’re listening to this thinking, “This is exactly my client right now…” You’re not failing. You’re not doing it wrong. You’re just in the middle of the process. And pressure handled well doesn’t break great agents. It sharpens them. As always, we bring: A property insight from the front line A dad joke (brace yourself) Real talk about what’s actually happening in agency right nowBecause this isn’t just any property podcast…It’s HOP. Listen in, reset your mindset, and go boss it.#HouseOfProperty #EstateAgents #SurvivalKit2026 #PropertyPodcast #EstateAgencyLife #MindsetMatters #DataDrivenAgents #RealEstateUK #BrandPositioning #WeeklyWins #PropertyMarketing #EstateAgency #2026Ready #stopstartcontinue #pressure #housingmarket

Join Katie Griffin and Martyn Baum for the latest edition of House Of Property This week on House of Property, we’re talking about something every estate agent, business owner and property professional faces — challenges coming at you from every direction.Broken chains. Moving goalposts. Unrealistic expectations. Emotional sellers. Wobbly buyers. Delays that aren’t your fault. And yet… you’re the one holding it all together and often thinking outside the box to get a deal over the line. But instead of dwelling on frustration, we explore what really separates professionals from amateurs: 🏠 Collaboration over confrontation 🏠 Creative problem-solving 🏠 Protecting momentum 🏠 Thinking beyond the obvious 🏠 Turning roadblocks into leverage Because property is rarely straightforward — and neither is business.If you’re feeling pulled in all directions right now, this episode is for you. As always, we bring:• A Dad joke (brace yourself)• Property insights from the frontline• Practical business thinking you can apply immediately Challenges are inevitable. How you respond is what builds reputation.House of Property: Where Estate Agency Meets Real Talk (and Real Laughs) #HouseOfProperty #EstateAgents #SurvivalKit2026 #PropertyPodcast #EstateAgencyLife #MindsetMatters #DataDrivenAgents #RealEstateUK #BrandPositioning #WeeklyWins #PropertyMarketing #EstateAgency #2026Ready #stopstartcontinue