Advertise on podcast: Customer Centric Retailing Podcast

In this episode, we’re joined by Joseph, Head of eCommerce at AS Colour, as he shares how the brand is scaling globally while balancing both B2B and D2C on a single eCommerce platform. Joseph talks about his journey from product design into eCommerce leadership and how deep product knowledge shapes better digital experiences. He explains how AS Colour manages global distribution, inventory planning, and fast fulfillment while delivering a premium experience to both wholesale and retail customers. The conversation also explores how the brand differentiates in a competitive blank apparel market through timeless positioning and quality focus. Finally, Joseph shares his perspective on how AI is transforming product discovery, content strategy, and the future of buying behavior in eCommerce. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision.  Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering people remains the key to delivering exceptional customer experiences. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an advocate for a business-first, test-and-learn approach, showing how AI can empower leaders to experiment, make faster decisions and drive innovation without requiring deep technical expertise. The conversation highlights practical applications, from internal knowledge bots to dynamic order orchestration and demonstrates how AI can enhance existing systems rather than replace them. The episode further covers important aspects like safeguarding data, managing costs, and using AI to enhance operational performance. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation. He shares how the company balances its long-standing commitment to ethical practices with modern technology to stay competitive in the fashion industry.  From building strong supplier relationships to incorporating AI-driven customer experiences, Casa Prado is embracing a thoughtful, forward-looking business model. With a focus on reducing environmental impact, engaging customers, and maintaining social responsibility, the brand continues to grow while staying true to its core values. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Alex Tallman, Director of Retail Experience at Fleet Feet, offers insights into the company’s approach to customer experience and technological innovation. Alex reflects on his career and the importance of understanding the needs of both in-store associates and franchisees to drive success. Additionally, he discusses how Fleet Feet integrates advanced technology, such as FitID 3D foot scanning, and utilizes stores as eCommerce fulfillment hubs to seamlessly connect in-store and online shopping experiences. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode of, we’re joined by Jenni Homer, Director of Retail & Ecom at Nanso Group, as she takes us through the exciting ways AI and data analytics are reshaping retail. Jenni shares how Nanso is embracing an omnichannel strategy, with a special focus on their direct-to-consumer (DTC) approach powered by Shopify. We learn about how AI is helping Nanso better understand customer behavior, enabling more personalized marketing and tailored product messaging. Jenni also highlights the crucial role physical stores continue to play in supporting eCommerce, and how staff training around customer data is enhancing the overall shopping experience. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode with our esteemed guest Armen Momejian, Director of AI Initiatives at ALDO Group, we discussed how AI and RFID technologies are revolutionizing the retail industry. Armen shared insights into how Aldo is using RFID to improve inventory accuracy and enhance operational efficiency. We also explored how AI is being leveraged to optimize order fulfillment, helping retailers better predict demand and fulfill customer orders more effectively.  Armen provided valuable advice for businesses looking to integrate AI, stressing the importance of starting with small, manageable projects and focusing on data quality and cross-department collaboration. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opportunities retailers face today. From seamlessly connecting physical stores with online platforms and centralized inventory management to navigating the shifting dynamics between B2B and D2C strategies, he provides a roadmap for achieving a truly integrated and customer-centric retail experience. He also shares his experience in the tobacco industry, where he led the transformation by leveraging digital tools to drive business growth and expand market reach. Akash offers practical insights into digital tools, strategies, and mindset needed to help businesses thrive in this fast-paced, competitive market. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Karrie Helm, Sr. Director of Stores at EVEREVE, discusses how EVEREVE is transforming the shopping experience by merging the convenience of online shopping with personalized in-store service. She explains how EVEREVE utilizes BOPIS (Buy Online Pick Up In Store) and BORIS (Buy Online, Return In Store) to offer a frictionless, customer-first experience. Karrie also shares how the brand empowers its store associates to move beyond transactional sales, focusing on personal styling and tailored fashion advice. This combination of exceptional service and efficient inventory management drives EVEREVE’s dynamic retail success. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this podcast episode, our special guest, Stephan Jacob, addresses the challenges retailers encounter in adapting to evolving consumer expectations and the necessity of leveraging technology to maintain a competitive edge.  He shares innovative approaches to improving customer service, emphasizing the integration of AI and analytics to gain deeper insights into customer preferences. Additionally, we discuss the importance of sustainability in retail practices where he advocates for businesses to adopt environmentally friendly initiatives.  Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory planning. Natalia shares her insights on creating a seamless customer experience across both eCommerce and physical stores, emphasizing the importance of leveraging customer data to enhance interactions.  We discuss the challenges and opportunities in integrating online and offline sales, the value of pre-orders in luxury retail, and how platforms like Shopify are revolutionizing the industry. Whether you’re a retailer or just curious about the evolving landscape of commerce, this episode is packed with actionable advice and thought-provoking ideas. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPIs in driving and refining customer experiences.  Furthermore, we delve into the synergy between physical stores and eCommerce, explaining how their strategic locations and flexible fulfillment options are boosting online sales and deepening customer connections. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insights into maintaining product quality, the importance of customer service, the complexities of managing both physical stores and an online presence. He also highlights the increasing significance of sustainability in the retail industry and the efforts of Rocky Mountain Soap Company to incorporate eco-friendly practices into their business model. Cameron believes that dedication and hard work could build a thriving retail business while maintaining a strong commitment to customers and the environment. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, our guest Darko Tushev explores the vital role of Order Management Systems (OMS) in modern retail. Learn about the importance of breaking down silos between online and physical retail operations, promoting leadership alignment on customer-centric values.  Darko addresses challenges like meeting heightened customer expectations for fast delivery and seamless returns, advocating for a holistic approach to retail operations, where OMS plays a central role in orchestrating inventory visibility and order fulfillment across diverse channels. His insights emphasize the importance of adapting technology to serve both online and in-store customers effectively, fostering a unified retail experience driven by customer satisfaction. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn

In this episode, Johan Munck, CEO of Polarn O. Pyret, discusses modern retail practices, focusing on omnichannel retailing, circular economy and sustainability. The conversation highlights how integrating these principles not only benefits the environment but also strengthens brand loyalty and customer engagement, driving both ecological and economic value in today's retail market. Furthermore, learn about how implementing systems like endless aisles and store stock hubs can enhance customer experience and the importance of accurate inventory management in retail. Check out more insightful conversations with industry experts at:  Customer Centric Retailing Podcast Page LinkedIn