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In this episode, we talk with Dr. Blake Miller and Kelsie Loy of Freedom Functional Medicine to learn why and how they are building their clinic. From addressing root causes and improving care delivery, to the patient’s first 100 days of care, to the operational side of running a healthcare practice, they share a behind-the-scenes look at how their clinic is designed and run.   Watch the full interview here: https://youtu.be/flvccTPGfwU Learn more about Freedom Functional Medicine:  https://www.freedomfunctionalmedicine.com   Topical Time Codes 00:46 – Introduction to Freedom Functional Medicine 02:27 – Choosing the name and meaning behind it 04:06 – Kelsie’s background and experience 08:13 – Defining priorities and how the practice is run 09:57 – Supporting the body’s ability to function optimally 11:58 – Standard operating procedures for the patient experience 15:18 – The importance of employee experience and culture 17:25 – Treating patients and employees as individuals 20:36 – Community collaboration and “it takes a village” approach to healthcare   TAGS: #lovingorganization,  #healthcare, #FunctionalMedicine,  #HealthcareOperations,  #PatientExperience,  #RootCauseCare,  #FreedomFunctionalMedicine, #MakingHealthcareWorkForYou,

In this episode we speak with Mikelle Moore, co-founder of Multiplier Advisors, about loving leadership, transparency, trust, governance, and organizational culture in healthcare. Before founding Multiplier Advisors, Mikelle spent 25 years at Intermountain Health, and she shares personal leadership lessons about building trust within healthcare systems — with patients and team members alike — leading through uncertainty, creating positive workplace cultures, and what it really feels like to sit in the leadership seat.   Check out the full conversation to hear more about: • Why leadership can feel lonely • The difference between leadership and governance • How boards can foster emotionally intelligent leadership • Transparency during organizational restructuring • Creating “loving organizations” in healthcare • Real-life, challenging leadership decisions from Mikelle’s career   Topical time codes: 1:21 – Being a loving leader; leadership vs. governance 6:23 – Loneliness in leadership 10:06 – The role of leaders and boards in creating systems that move organizations toward more loving cultures 13:38 – Why organizations invested in genuine change often see better results 16:30 – An inspirational story of organizational transformation 23:57 – The bravery to share a bold idea with a team 28:09 – Operationalizing the lessons learned 30:49 – The community aspect and the founding of Multiplier Advisors   Learn more about Multiplier Advisors: https://www.multiplieradvisors.com Connect with Mikelle: https://www.linkedin.com/in/mikelledmoore/    #HealthcareLeadership #Leadership #EmotionalIntelligence #HospitalLeadership #HealthcareInnovation #OrganizationalCulture #PopulationHealth #Healthcare #LeadershipDevelopment  #MultiplierAdvisors #IntermountainHealth #LovingOrganizations #ALO

AI is transforming lives every day—including healthcare—but it can be difficult to fully understand how it works, where the risks are, and how it may impact your life.   In this episode, we talk with professional speaker, author, and entrepreneur, Robin Farmanfarmaian about the rapidly evolving world of AI—from the different types of artificial intelligence to how to use it safely, and how it’s transforming healthcare and care at home.   If you have questions about AI—from the fundamentals to what’s coming next—this is a conversation you won’t want to miss.   In this episode, we cover: The differences between artificial narrow intelligence, generative AI, and agentic AI What generative AI actually is (and what it isn’t) How agentic AI can safely take action in healthcare settings like the ICU Where real risks exist today—including misinformation, manipulation, and harmful advice Why fact-checking is essential when using AI tools The importance of boundaries, programming, and human oversight How AI is enabling the shift from hospital-based care to care at home Real examples of how technology is improving patient outcomes, lowering costs, and increasing quality of life   You’ll also hear a powerful perspective on how AI reflects both the best—and the most concerning—parts of human behavior—and what that means for patients, families, and providers.   Topical time codes: 00:34 – Types of AI Explained (Artificial Narrow Intelligence, Generative AI, Agentic AI) 01:29 – What Is Generative AI? Understanding Large Language Models (LLMs) 02:08 – What Is Agentic AI? How It Works 04:28 – How Agentic AI Is Used Safely in Healthcare (ICU & NICU Examples) 05:25 – Levels of AI Autonomy: From Assistive to Fully Autonomous Systems 08:08 – Can AI Deceive or Blackmail? Understanding Agentic AI Risks & Self-Preservation 09:57 – The Risks of AI: Sycophantic Behavior, Misinformation & Harmful Advice 11:39 – How to Use AI Safely: Practical Guidelines 13:37 – Real Story: When a ChatGPT User Was Misled 16:13 – Two Key Rules for Using AI Responsibly 17:53 – Why LLMs Can’t Always Tell What’s True or False 19:05 – AI for Doctors: OpenEvidence & Trusted Medical AI Tools 21:31 – How AI Is Advancing Healthcare 23:58 – The Shift to Care at Home: Why It Matters 26:34 – What’s Enabling In-Home Healthcare (Technology & Awareness) 28:10 – AI’s Potential to Save More Lives Than It Harms   Connect with Robin: https://www.linkedin.com/in/robinfarmanfarmaian/      AI, ArtificialIntelligence, GenerativeAI, AgenticAI, HealthcareInnovation, DigitalHealth, FutureOfHealthcare, PatientCare, MedicalTechnology, HealthTech, AIInHealthcare, HomeHealthcare, TechTrends, HealthInnovation, AIExplained, AIForHealthcare, SafeAI, TechEducation, InHomeCare,  MHWFY, Robin Farmanfarmaian,

Check out our powerful conversation with Gina Hofert, CEO of the Suda Institute, Dr. Russell Suda, Chief Medical Officer of the SUN Project, and Dr. Bobby Levy, Primary Care Addiction Medicine Program Director for Advocate Health.   They share how relationship-centered care is transforming outcomes for pregnant and postpartum women with substance use disorder in North Carolina.   Their coordinated approach integrates behavioral health, social services, primary care, and recovery support.   Together, they move beyond stigma — replacing judgment with empathy, respect, and hope.   The team harnesses what Dr. Suda the maternal spirit — recognizing that when women are supported with compassion and practical tools, transformation follows.  They treat substance use disorder like any other chronic medical condition: with structure, dignity, and evidence-based care.   Patients aren’t the only ones transformed using this approach.    Dr. Suda shares how stepping away from high-volume hospital practice and truly getting to know his patients renewed his passion for medicine. Dr. Levy discusses how a new generation of physicians is approaching addiction treatment differently — normalizing it, removing stigma, and building deeper trust.   This is a powerful conversation about maternal health, addiction medicine, physician burnout, and how a coordinated, relationship-driven model can heal patients and providers alike. This is a can’t-miss episode.    Listen in to hear more about:   Why substance use in pregnancy requires coordinated, cross-sector care How physician burnout can shift into renewed purpose The critical role of trust in addiction treatment How community partnerships reduce stigma Why time, structure, and integrated support improve outcomes How other communities can replicate this model   Topical time codes: 00:49 – Gina Hofert: About the Suda Institute 02:36 – Dr. Suda: The relationship-centered approach 06:08 – Dr. Suda: Founding the Suda Institute 06:48 – Dr. Suda: Finding empathy in perinatal addiction care 13:04 – Dr. Suda: Transforming lives & the maternal spirit 16:30 – Dr. Levy: The power of relationships 20:20 – Dr. Levy: Treating substance use like any other chronic condition 21:47 – Dr. Suda: Shared care between OB/GYNs and primary care 25:04 – Dr. Suda: Making more time for patients 26:31 – Dr. Levy: Understanding where patients are coming from 29:46 – Gina Hofert: Building a full support network 31:14 – Gina Hofert: Overcoming resistance 32:04 – Gina Hofert: Identifying community champions   Learn more about the Suda Institute: https://sudainstitute.org   #MaternalHealth  #AddictionRecovery  #SubstanceUseDisorder  #CompassionInMedicine  #healthcaretransformation  #lovingorganization

Emory Healthcare leaders Dr. Tina-Ann Thompson and Dr. Dan Salinas join us to explain how their “Circle of Care” model is transforming primary care by supporting patients between visits, strengthening accountability, and delivering measurable improvements in patient outcomes across populations.   Through this Circle of Care approach—and in partnership with Guidehealth, which uses an AI-integrated approach to help care teams proactively close care gaps—Emory is improving chronic disease management, care coordination, and follow-through beyond the traditional office visit.   Some of the results include: Dramatic increases in completed annual wellness visits Better blood pressure and diabetes control Improved transitions of care and follow-up after hospital discharge Stronger documentation, reimbursement alignment, and clinician confidence   Check out our full conversation with Dr. Thompson and Dr. Salinas to hear about the importance of shared accountability across care teams and patients, the role of AI-enabled workflows, and how data and humans  can work together to improve access, quality, and trust in primary care.   Dr. Tina-Ann Kerr Thompson is the Senior Vice President for the Primary Care Service Line and Division Director of Family Medicine at Emory University School of Medicine, and Executive Director of the Emory Healthcare Population Health Collaborative.   Dr. Dan Salinas is the Chief Medical Officer and Chief Quality Officer for the Emory Healthcare Population Health Collaborative, and Assistant Professor in the Department of Family and Preventive Medicine at Emory University School of Medicine.   Learn more about the Emory Healthcare Population Health Collaborative: https://news.emory.edu/stories/2024/11/hs_ehc_guidehealth_population_health_collaborative_18-11-2024/story.html   Learn more about Emory Healthcare: https://www.emoryhealthcare.org   Learn more about Guidehealth: https://guidehealth.com   Key Topics 1:45 – A primary care physician’s experience caring for patients between visits 4:21 – Accountability and the patient’s role in healthcare 6:30 – Primary care focus and evidence-based care 9:03 – Partnering with Guidehealth to support proactive outreach 11:44 – The value proposition of delivering care this way 13:47 – Improved outcomes and better care for all patients 16:04 – Transitions of care and dramatic increases in completed visits 19:52 – Why documentation matters for outcomes and reimbursement 22:40 – Wrapping care around the patient beyond the office visit 27:07 – Fixing access to mental healthcare through integrated networks 29:45 – Helping patients overcome financial and access barriers 32:59 – Addressing loneliness as a health risk 34:04 – Building a true team of decision-makers in patient care

Former NIH Director Dr. Elias Zerhouni joins us to share what’s broken about U.S. healthcare—and how we can make it work again. From the shift of power from providers to payers, to the need to depoliticize and regionalize care, Dr. Zerhouni breaks down the system’s biggest challenges and how to rebuild it around patients. As former Director of the National Institutes of Health under President George W. Bush, Presidential Envoy under President Barack Obama, and consultant to the White House medical team of President Ronald Reagan, Dr. Zerhouni gives an insider’s perspective on how healthcare has evolved—and where it must go next. Learn more: diseaseknowsnopolitics.com Buy his memoir Disease Knows No Politics: Amazon link Key Topics: • Power shifting from providers to payers • How rational decisions can lead to irrational outcomes • Putting the focus back on patients Timestamps: 00:55 – Journey through life & medical system 2:23 – Healthcare in 1975 vs. today’s decline in progress 4:46 – Why change is urgently needed 6:46 – The case for a regional system 7:36 – Real-world example: provider vs. payer power 11:55 – Shifting to the customer: the patient 19:43 – How to fix the system 22:45 – Is depoliticization possible? Subscribe to hear conversations that explore how healthcare can truly work—for patients, providers, and everyone in between. #NIH #HealthcareInnovation #PatientCenteredCare #HealthcareReform #PublicHealth #Payers #Providers #Leadership #Medicine

In this episode of Making Healthcare Work for You, Dr. Jennifer Fraser, author of The Bullied Brain and the upcoming The Gaslit Brain, teaches us how bullying, gaslighting, and abuse culture can manifest — and offers hope by sharing techniques to build healthier, more loving organizations with stronger leadership.   Some of the things we learn during this interview: The three components of bullying How harmful behaviors become normalized Why language matters in changing systems Fear vs. love in healthcare leadership This is a powerful conversation on using brain science to build psychologically safe cultures where people can thrive.   Topical time codes: 00:57 - Abuse culture 3:32 - How harmful behaviors become normalized 9:11 - Empathy erosion 16:05 - The bully isn’t powerful 22:06 - The language we use 24:53 - Gaslighting 28:21 - Fear vs love, and how to make change at a systems-level 32:07 - Hope for the future   Learn more about Dr. Jennifer Fraser’s work: https://bulliedbrain.com Preorder The Gaslit Brain: https://www.amazon.com/Gaslit-Brain-Gaslighting-Institutional-Complicity/dp/1493090925   Watch/listen now + subscribe for more episodes on healthcare transformation.   #HealthcareLeadership #BrainScience #PatientCare #MakingHealthcareWorkForYou #love #empathy #compassion #healthcaretransformation

Check out our interview with Dr. Daniel Gordon, a London-based physician who has built a private clinic rooted in compassion, empathy, and strong values. We hear firsthand that the need for compassionate healthcare isn’t unique to the US—it's a global priority. Dr. Gordon shares his journey creating a clinic that fuses traditional general practice values with modern technology and exceptional customer service. He explains how he cultivates a culture of care, leads by example, and ensures patients receive attentive, compassionate treatment. Listen to the full interview to hear how Dr. Gordon is building a clinic that prioritizes both people and performance, and learn practical insights for creating compassionate care in healthcare systems worldwide. Connect with Dr. Gordon: https://www.linkedin.com/in/doctordanielgordon/ Topical Timecodes: 00:37 – Founding his private clinic in London 03:16 – Keeping empathy and compassion in practice 05:32 – Spreading the right message to doctors in training 06:50 – Providing deep care within the public system 08:22 – Leading by example 10:27 – Delivering care with compassion and customer service 12:30 – Creating culture and standards in his clinics 14:20 – Patient feedback, referrals, and family care 16:04 – Using your energy for positivity and care 18:40 – How to communicate with patients 22:33 – Value and scaling the business

In this episode of Making Healthcare Work for You, we explore how Guidehealth is transforming value-based care through a combination of AI + human expertise.   Healthcare continues to face hurdle after hurdle, but Guidehealth is changing that—delivering quick wins that reduce staff burnout, increase patient engagement, and improve quality measures.   Listen in as we chat with Rob Alterman (Chief Performance Officer) and Dr. McKay Crowley (Chief Health Officer) to hear:   How AI agents create empathetic, patient-centered engagement with satisfaction ratings averaging 9/10 How Guidehealth is achieving results like closing 2,000+ care gaps in 90 days and raising 6 of 7 quality measures to 4-stars or higher   This conversation highlights how value-based care can scale effectively—with innovation, agility, and measurable results that drive better patient outcomes and revenue growth for health systems.   Learn more about Guidehealth: https://guidehealth.com Subscribe for more insights on healthcare innovation, AI, and value-based care success stories.   #AIHealthcare #ValueBasedCare #PatientEngagement #HealthcareInnovation #MedicalAI #guidehealth #healthcare

In this episode of Making Healthcare Work for You, Wade Mitzel, CEO of UofL Physicians, shares how compassionate leadership with love is transforming healthcare in Kentucky. Wade reveals his three core leadership goals — being intentional, caring for each other, and building healthier communities — and how these values drive efforts to reduce staff turnover, improve patient outcomes, and create workplaces where people flourish.   Wade shares everything from t staffing challenges, high cancer rates in the region, to  what it means to create workplaces where people can flourish. As the parent of a child with medical needs, his mission is personal.    Be sure to listen to the end - there’s an incredibly powerful patient story.    Throughout Wade’s interview, he clearly demonstrates that love isn't a soft skill. It's a strategy.   Topical time codes: 00:54 – Why Wade chose his leadership goals: intention, care, and community 04:38 – How they lowered staff turnover from 19% to 13-14% 07:13 – Compassion’s role in clinical care and leadership 10:45 – Listening to clinic needs differently 13:38 – Using AI and systems for clinician support 16:10 – Building organizational belief 18:34 – The impact of a loving culture on retention and satisfaction 21:33 – Encouraging authenticity at work 24:42 – A patient story that shows why this matters   Subscribe to Making Healthcare Work for You for more expert insights and inspiring conversations on healthcare leadership, innovation, and compassionate care.

Don’t miss this engaging interview with Mary Cole, Infection Control Specialist and Project Manager at The Highlands at Brighton, a skilled nursing facility known for taking in residents others consider hard to place. She draws upon her 23+ years at the facility to show how a strong culture of compassion, leadership support, and deep patient relationships have created a place where people aren't just cared for — they are truly seen, known, and valued. Mary provides hope for those who are in long-term care, elevating the standard of care and building loving organizations with teams that lead with care. Check out the full interview here:  https://youtu.be/pgcKWHn0LU8 Timecodes: 00:44 – The patient population: caring for residents who are difficult to place 3:32 – Culture of compassion: shared values, supporting leaders 10:22 – Building bonds: royal weddings, small moments, emotional connections 13:59 – How Brighton stands out: leadership, respect, and consistent care 16:44 – Why staff investment matters: retaining caregivers who care deeply 19:39 – Encouraging real relationships among residents and staff 21:43 – A loving, person-centered organization 23:59 – Real results from a culture of care26:19 – Memorable moments from nearly 24 years of dedication Please like, comment, and share to help us spotlight compassionate care if this message resonates with you.   #longtermcare #love #compassion #patientexperience #providerexperience

In this MHWFY Voice of Love series (brought to you by VoiceLove), we’re featuring Tria Deibert, SVP of Culture and Team Member Wellbeing at Hackensack Meridian Health — recently named one of Fortune’s Top 100 Best Places to Work.   Tria shares details about how to build a thriving workplace culture in healthcare — and not surprisingly, it starts with trust, love, and leadership.    She shares how they’re using tools like StandOut to empower managers, how listening with intention builds trust, and why employees who feel seen, heard, and appreciated deliver better patient outcomes.   Weekly check ins are a key part of the strategy - it’s an opportunity to share thoughts, to make adjustments, and it provides opportunity to talk about how to make things work.   Check out the interview to hear how Hackensack Meridian Health is making a difference everyday for those they serve.    Key topics: Why trust is the foundation of effective leadership How data from engagement tools drives real cultural change Strategies for creating space for every team member to be their best Subscribe to hear more conversations with the changemakers transforming healthcare from the inside out!  Don’t forget to rate, review, and share this episode with your network—it helps others find the show and brings more visibility to these important conversations. Connect with Tria Deibert: https://www.linkedin.com/in/triadeibert/   Learn more about Hackensack Meridian Health: https://www.hackensackmeridianhealth.org/en/ Topical time codes: 1:00 - Best Places and the importance of leadership and team check ins 3:31 - The weekly check in 7:15 - What you love and loathe, building trust 10:33 - Acknowledging it’s a journey and closing the loop 12:50 - Transparency  14:35 - Building loving environment  17:52 - Investing in team and increased engagement rates, improved safety/quality & more   #HealthcareLeadership #EmployeeEngagement #CultureMatters #HackensackMeridianHealth #StandOutTool #TrustInLeadership #MakingHealthcareWork #HealthcarePodcast #HRinHealthcare #LeadershipDevelopment #WellbeingAtWork _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com

Stephen White is the founder of The PC, which sees 15,000 patients a week, is profitable, and is helping people find the purpose in their 4th quarter of life.  You’d never know that Steve previously had such severe cognition issues that he couldn’t remember the name of a rhinoceros when shown a picture.    After years of concussions from football and frequent seizures, leading to cognitive decline, Steve decided he needed to find a way to heal himself. He began a remarkable journey of studying medical information, learning about treatments, eventually creating a protocol for himself that included everything from activity, nutrition, various treatments, building community, and finding hope and purpose. His hard work paid off - he achieved a 70% gain in cognitive function.    Through The PC, he’s helping others live a life of health and purpose, so they can truly thrive in their “4th quarter” of life. Through personalized treatment plans, integrating medical care and building “Home Teams,” patients can “live on purpose,” which “leads to living with purpose.”   Don’t miss this inspirational story of healing, hope, and community.    Learn more about The PC: https://www.pacific.clinic/medical    Topical time codes: 00:50 - Steve’s story 2:36 - Caring is the healthiest thing you can do  3:37 - Creating his proven protocol  5:46 - 70% gain in cognitive function & creating The PC 6:22 - Caring for others as a driving force to heal 7:34 - Living life on purpose  12:39 - Building a program 18:06 - How caring helped 22:40 - Team approach  26:15 - Teams start at home 28:32 - The 4th quarter - finding purpose  32:11 - 24/7 Medical info, scaling, and integrating medical care into the home 35:45 - Compliance

Few people can say they’ve delivered a baby giraffe (let alone 3…), spent time with Steve Irwin, or that they traded Steelers tickets in exchange for a Komodo Dragon… but Henry Kacprzyk can share all those stories and more! He spent 43 years dedicating his career to the animals and guests at the Pittsburgh Zoo and Aquarium, and he has a lot of stories to tell!  I was lucky enough to accidentally meet Henry at my latest trip to the zoo, when I asked him question about the tail of a red panda. He had an absurd amount of knowledge and I said something like, wow, how do you know so much about these animals?!? I learned he was a long-time curator at the zoo, and retired not too long before meeting him.    Be sure to check out watch or listen to this interview to hear Henry’s behind-the-scenes look at his career at the Pittsburgh Zoo and Aquarium. It was such a pleasure to learn about his story!   Topical time codes:   00:43 - From substitute teaching to the zoo  3:29 - Career path through the career  5:34 - Vets at the zoo 7:35 - Education and conservation efforts  11:34 - Raising animals for release (tigers and wolves) 14:26 - Sea turtles 17:28 - The story of the red panda and the Komodo dragon 22:17 - Species survival plan 24:35 - Favorite animals and one he’d like to work with 25:53 - White gators  31:04 - Going to Australia for conservation work & meeting Steve Irwin  34:00 - Getting bitten and family live 35:35 - Fulfilling career 37:27 - The zoo location and horticulture  38:55 - Curator role, safety of animals and staff 41:48 - Global role in conservation  43:08 - Key to success: Always be willing to learn 44:03 - More than just an animal guy Learn more about the Pittsburgh Zoo and Aquarium: https://www.pittsburghzoo.org  Learn more about the zoo’s conservation efforts: https://www.pittsburghzoo.org/conservation/

For three decades, both Phil Koopman and Steve Wilson have been working in AI. They joined us on Making AI Work for You for a conversation about health tech safety and security.    With exceptional backgrounds and unparalleled experience, they share their perspectives on: Why cybersecurity is an “arms race” How safety standards differ from machine learning testing The considerations about the level of agency you give an AI system Why there needs to be a human “captain of the ship” Struggles with the software supply chain Why it’s critical to have rigorous engineering processes   Phil is an associate professor at Carnegie Mellon University, is the originator of UL 4600, and has been working on self-driving cars for 30 years.    Steve is CPO of Exabeam, is an author, a member of the TTIC, and is an expert in machine learning, LLMs, and cybersecurity. He’s been working in AI since 1992.    Topical time codes: 1:47 - Phil - The importance of humans in autonomous technology  5:10 - Phil - You need a captain of the ship for safety 7:04 - Steve - Agentic systems  11:09 - Steve - Software supply chains 15:39 - Phil - The challenge of making sure software is safe  17:54 - Phil - Testing doesn’t prove safety 20:27 - Phil - The purpose & value of UL 4600 23:06 - Phil - You can’t wait until something is on fire to put out the fire 24:16 - Steve - Culture of the Product environment  25:27 - Steve - Need for focus around safety and security for good decisions 26:07 - Phil - In embedded AI, there are real people on the other side  27:36 - Steve - Cybersecurity is an arms race 29:38 - Phil - People short-cut safety when they’re in a rush    Connect with Phil Koopman: https://www.linkedin.com/in/philip-koopman-0631a4116/  Learn more about UL 4600: https://ulse.org/ul-standards-engagement/autonomous-vehicle-technology Connect with Steve Wilson: https://www.linkedin.com/in/wilsonsd/  Learn more about Exabeam: https://www.linkedin.com/company/exabeam/  Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/   Learn more about TTIC: https://medium.com/@news_52674/about