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Seller Performance Solutions

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Rating
★★★★★
5
from
2 reviews
This podcast has
252 episodes
Language
English
Publisher
Chris McCabe
Explicit
No
Date created
2021/02/08
Latest episode
2026/10/08
Average duration
15 min.
Release period
8 days

Description

This is the definitive podcast that covers performance and policy teams from the perspective of a former Seller Performance team member, and former Amazon employee Chris McCabe. Leah McHugh nails down analysis of listing compliance violations and presents viable solutions to troubleshoot product takedowns. We created Seller Performance Solutions to help sellers better understand the inner workings of the team I worked on at Amazon, and to help 3rd party marketplace sellers cope with account and listing suspensions. We answer questions around things like, How does Seller Performance investigate a seller before taking them down? What do they need to see in an appeal, to reactivate the account for future selling? What are common mistakes that sellers make trying to get reinstated on Amazon? RSSVERIFY

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Podcast episodes

Check latest episodes from Seller Performance Solutions podcast


Did Amazon Delete Your Reviews? How to Escalate and Restore Them
2026/10/08
Are your Amazon product reviews suddenly disappearing? Amazon is executing a massive product review sweep, wiping out hundreds (and in some cases thousands) of reviews right before the peak Q4 holiday selling season. In this episode, Chris McCabe breaks down what’s actually happening behind the scenes, why Amazon Seller Support is giving sellers the wrong advice about appeals, and how to build a valid dispute to get legitimate reviews reinstated. 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
How to Escalate to Amazon Execs & Actually Get Broken Policies Fixed
2026/10/01
Amazon Accelerate brought thousands of sellers to Seattle, but did Seller Café actually solve your biggest account problems? In this episode, Chris McCabe and Leah McHugh break down the real, unvarnished takeaways from Amazon Accelerate. They discuss why Seller Café is no longer the quick-fix silver bullet it used to be, why Amazon leadership is suddenly hungry for edge-case data and systemic enforcement errors to train new AI workflows, and how to frame high-level escalations so Amazon executives actually step in and fix broken internal policies.
Are You Burning Bridges on Amazon?
2026/09/24
Are your Amazon appeals falling into a black hole? In this episode, Chris McCabe and Leah McHugh break down the three most common (and fatal) mistakes Amazon sellers and brand owners make when trying to resolve ASIN suppressions and account suspensions. 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
What Does Amazon Actually Consider "Evasive Behavior"?
2026/09/24
Amazon is aggressively targeting "evasive behavior," and a single suspended ASIN could now cost you your entire selling account. In this episode, Chris McCabe and Leah McHugh break down the dangerous pre-peak compliance wave hitting sellers, why the old methods of appealing suspensions no longer work and what you need to do instead.
1,600 Reviews Gone Overnight: Inside Amazon’s Review Abuse Crackdown
2026/09/03
Over 1,600 legitimate reviews wiped overnight without a single performance notification. Right before Q4 and Amazon Accelerate in Seattle, Amazon’s automated enforcement has gone into overdrive. In this episode, Chris McCabe & Leah McHugh break down the reality behind Amazon’s latest enforcement cycle and explain why the appeal playbook you used in years past will now get your account denied. 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
How to Get Real Results from Amazon Execs at Accelerate
2026/09/03
Are you attending Amazon Accelerate just to sit through presentations, or do you have a battle-tested strategy to fix account issues, tackle bad competitors, and protect your revenue before Q4? In this episode, Chris McCabe breaks down how serious brand owners can cut through the noise, prepare for Q4, and turn in-person face time into high-impact case resolutions. 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
Amazon INFORM Act Verification: Avoid Costly Deactivations & Delays
2026/08/20
Is your Amazon account stuck in appeal purgatory? In this episode, Chris McCabe and Leah McHugh discuss why identity verification deadlines are triggering panic, how to avoid deactivation if Amazon takes too long to review your documents and the exact balance you need to strike between being proactive and avoiding spamming penalties. 📧Need expert advice? Email us at [email protected] 📢Have questions or insights? Drop them in the comments below! 🔔Don’t forget to like, subscribe, and hit the bell icon for weekly episodes filled with expert advice for Amazon sellers. https://www.ecommercechris.com
How Amazon Is Changing IP Investigations & Brand Registry Reporting in 2026
2026/08/20
Amazon is making major updates to how they investigate Intellectual Property (IP) complaints and claim processing. In this episode, Chris McCabe and Leah McHugh break down Amazon’s newly updated policy language surrounding bad faith claim submissions, counter-trademark registration requirements, and cross-border trademark vulnerabilities.
How to Get Real Results from Amazon Reps
2026/08/06
Planning your trip to Amazon Accelerate from Sept 22nd -24th? Don't let your 20 minutes turn into glorified note-taking with zero resolutions. In this episode, Chris McCabe and Leah McHugh share actionable strategies on how to get real results from Amazon reps. Discover why rep incentives lead to passive conversations, how to structure an active game plan for account health and compliance issues, and how framing your problems as systemic errors can jumpstart stalled escalations.
Is Your Agency Risking Your Amazon Account with Evasive Behavior?
2026/07/30
Is Amazon threatening to take down your entire account over a single listing issue? In this episode, Chris McCabe breaks down Amazon’s massive surge in Evasive Behavior enforcement. He explains why even 8-figure brands are falling into dangerous traps and why blaming your agency or VAs won't save your business from an account-level ban ahead of Q4. 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
Amazon Is Changing in Q4: What Sellers Need to Know
2026/07/30
Amazon is rolling out major changes to Seller Assistant, abuse reporting, intellectual property complaints, and internal enforcement tools, but will these upgrades actually solve seller problems? In this episode, Chris McCabe shares his biggest takeaways from Amazon’s Seller Growth Summit in New York, including conversations with Amazon executives about AI-powered support, repeat abuse offenders, false IP claims, and Brand Registry revocations. 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
How to Build a Battle-Tested Amazon Appeal Strategy for Q4
2026/07/30
Stop guessing, stop copy-pasting, and stop letting AI write your executive escalations. With Q4 just around the corner and brand margins tighter than ever, there is absolutely zero margin for error on Amazon. In this episode, Chris McCabe breaks down the reality of preparing for the high-stakes holiday season, why generic appeals are a death sentence for your ASINs, and how to successfully navigate Amazon’s broken support systems. Heading to the Seller Growth Summit in NYC on July 16th? When the day wraps up at 5pm, head over to Connolly's Pub & Restaurant and join us for a laid-back happy hour from 5pm to 7pm: https://luma.com/3bjv389f 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
Are You Accidentally Committing Fraud on Amazon?
2026/07/09
Amazon is cracking down on compliance violations and evasive behavior, and the sellers who try to “fix” problems with Photoshop or AI may be putting their entire accounts at risk. In this episode, Chris McCabe and Leah McHugh explain how abuse reporting incorrectly can lead to Brand Registry revocation, and what sellers should understand before escalating compliance or abuse issues to Amazon. ​Heading to the Seller Growth Summit in NYC on July 16th? When the day wraps up at 5pm, head over to Connolly's Pub & Restaurant and join us for a laid-back happy hour from 5pm to 7pm: https://luma.com/3bjv389f 📧 Need help avoiding suspension—or getting reinstated the right way? Reach out at [email protected] 👍 Like, comment, and subscribe for weekly episodes with real talk for serious Amazon sellers. https://www.ecommercechris.com
Amazon Sellers: Do You Know What Could Put You Out of Business?
2026/07/02
Prime Day is over, but the real question for Amazon sellers is what comes next. In this episode, Chris McCabe and Leah McHugh break down why this year’s Prime Day felt different, and why sellers need to start thinking about Q4 now, not later. It's time to ask the uncomfortable but necessary question: what could put you out of business?
Your Amazon ASIN Was Suspended During Prime Day: Now What?
2026/06/24
Prime Day is not the time to test bad Amazon escalation advice. In this episode, Chris McCabe explains why sellers cannot afford slow reactions or repeated appeal mistakes when listings go down during peak sales periods. If you have already wasted precious hours on botched escalations, copy-and-paste legal templates, or dead-end executive emails, learn how to quickly pivot your strategy and deploy an accurate appeal before your Prime Day and Q4 momentum are completely ruined.

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5 out of 5
2 reviews
★★★★★
KarenDippel 2021/04/27
Great knowledge, very useful
These guys are very refreshing to hear, especially when their topics are usually very serious matters for sellers like me. It’s hard to navigate these...
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