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In MDD's new series of podcasts, we interview leading claims figures from around the globe. In these interviews we find out how these people have made their careers, what excites them, the highs and lows of their careers and some of their interests outside claims. Interviewer Barry Jones, puts our guests through their paces in a quick fire round where our guests have to make tough choices and reveal what they really think..

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Check latest episodes from Claims Interviews podcast

Nick Doyle

2025/11/27

This week, we sat down with Nick Doyle – Head of International Claims for The Hartford Insurance Group, Inc. Nick Doyle joined The Hartford in 2018. He is responsible for the oversight of the International Claims portfolio, a member of the Global Specialty International Senior Leadership Team, Executive Committee and Executive Sponsor of the Culture......

Thomas Upton

2025/11/07

Tom Upton joined Markel in July 2015 as a Senior Claims Adjuster in their Marine & Energy team. He began his career on the Lloyd’s Claims Graduate Scheme, before joining Hiscox as a Claims Underwriter in the Marine and Energy team. After moving to Markel in 2015, he was promoted to Manager of Energy, Cargo, Specie and......

Andrew Bart

2025/10/09

Next up in our Claims Series Interviews: Barry Jones sits down with Andrew Bart, of Crawford & Company. Andrew Bart is the Chief Executive Officer of Crawford International Operations, which incorporates all operations outside of North America. This includes Loss Adjusting, Third Party Administration (TPA) and Platforms. Andrew is committed to delivering market leading claim......

Markus Heiss

2025/09/16

After interviewing over 30 claims professionals, Barry had the pleasure of sitting down with Markus Heiss, one of MDD’s most seasoned forensic accountants, for a candid and insightful conversation. What began as an unexpected start at MDD evolved into a career defined by purpose and a deep passion for claims. Markus shared what continues to......

Stuart Wright

2025/09/02

In this latest instalment of our Claims Interviews series, Barry Jones sits down with Stuart Wright. Stuart is Head of Non-Marine Claims for Ascot Syndicate 1414, overseeing a complex book of insurance and reinsurance claims for all non-marine lines of business. He has over 25 years experience in the London Market, the last 14 years......

Ian Thompson

2025/08/26

Up next in our Claims Interviews series is Ian Thompson. With 12 years at Zurich Insurance in EMEA and global executive claims roles and 19 years at RSA in senior strategic and operational positions, Ian brings a 30-year track record of success in transformation, turnaround, innovation, and overcoming complex business challenges. Today, Ian leverages this......

Nigel Ward

2025/07/29

We had a great time speaking with Nigel Ward for our Claims Interviews series. Nigel is a technical insurance practitioner with broad experience of managing major insurance losses. He has represented Lloyd’s syndicates and both London and international market companies on the Steering Committee of many of the major losses of the new Millennium, including the World......

Steve Parry

2025/04/21

Steve Parry joined Hiscox in July 2023 as the Group Claims Director. He started his career as a claims adjuster with AIG in Manchester before moving to London, where he held several management roles prior to his departure to join Ace in 2006. He held various roles with Ace and Chubb over 14 years, including......

Sarah Howell

2025/02/07

Elliott Goss

2024/07/02

We recently welcomed Elliott Goss from W/R/B Underwriting to record a podcast with us. Elliott talked to us about the advancement of technology in claims, what he thinks makes a good claims handler and leader, the highs and lows in his career, his aspirations for the future, what he enjoys outside of work and what......

Gavin Williams

2024/03/28

Gavin is the Head of Claims at IQUW, managing a complex book of insurance and reinsurance for all Specialty and Property lines of business. Gavin has extensive experience in the claims market, before IQUW Gavin headed up various claims teams at Canopius and Hiscox and prior to that enjoyed a long career as a claims......

Juliet Hamilton

2023/10/31

Juliet joined Canopius in January 2023. Prior to this role, she was Head of First Party Claims at Inigo and Head of Energy and Construction Claims at AXA XL. She previously held roles in the client/insured space, working for Shell and Indecs Consulting Services. Juliet has been involved in the successful settlements of many major......

Paulina Herrington

2023/05/17

Paulina joined SCOR UK in June 2022 as Global Practice Lead for Construction Claims. Prior to joining SCOR, she spent almost 11 years at Liberty Specialty Markets as Senior Claims Specialist handling large and complex energy and construction claims. Before Liberty, Paulina spent almost 4 years working in the energy loss adjusting division of Charles......

Leo Dixon

2023/05/05

This week we were delighted to have Leo Dixon, CEO of Integra, as a guest on our Claims Interview podcast channel. Leo joined Integra in 2015 as COO and was promoted to CEO in 2018. He has overall responsibility for delivering the company’s business plan and strategic objectives and is responsible for a number of......

Paul Lewis

2023/03/20

After a break in our podcasting schedule, we are back with a bang this week having interviewed Paul Lewis, a Partner at Herbert Smith Freehills LLP. Paul is currently Global Head of the Insurance & Professional Risks practice at Herbert Smith Freehills based in London. Paul has worked on insurance disputes for over 30 years......