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Have good manners, helpfulness and genuine customer care become things of the past? In this episode, Queen Sim and Lady C dive into the lost art of customer service and ask the question many of us have been wondering: What happened? From long waits and poor communication to exceptional service that leaves a lasting impression, they explore the changing expectations of customers and businesses alike. Is the decline in customer service a generational issue? Is it the result of staff burnout, lack of training, low morale, or simply apathy? Or are our expectations different than they used to be? Drawing on their own experiences, observations and plenty of real-life examples, Queen Sim and Lady C unpack what great customer service looks like, why it matters and whether it can make a comeback. Expect honest opinions, relatable stories, a few laughs and perhaps a moment of self-reflection as they consider the role we all play. Both as customers and service providers. So, pull up a chair and join the conversation as the Cocoa Sistahs ask: Has customer service lost its way, or is it simply evolving? It's a Sistah Ting! #CocoaSistahsPodcast #ItsASistahTing #CustomerService #ConsumerExperience #WorkplaceCulture #PeopleMatter #CustomerCare #ServiceWithASmile #GetMyGoat #Political10 #CocoaSistahsPod Follow us on the socials: @cocoasistahspod

Quarter Three - let’s talk about it! Join Lady C and Queen Sim for a Q3 review in the latest episode of the Cocoa Sistahs Podcast. A little reflection, plenty of opinions and a good dose of Sistah humour! 🤎 🎧 Tune in and tell us: how was your quarter three? @cocoasistahspod #CocoaSistahs #ItsASistahTing #Q3Review

🎉 It’s Lady C’s birthday, and Queen Sim has a little quiz up her sleeve! 🎂 Then the Cocoa Sistahs turn to this year’s Black History Month theme. Why does a celebration of Black history and community still attract negative comments? Expect honest conversation, a few laughs and plenty to think about. Listen to the latest episode and join the conversation. Find us on social media @cocoasistahspod. #CocoaSistahs #BlackHistoryMonth

✨ WOMEN EMBRACING WELLNESS ✨ Black women do a LOT. But who’s looking after us? 💜 Lady C 👑 and Queen Sim 👑 are joined by fabulous fitness instructor and choreographer Bea for a powerful conversation about putting our wellness and wellbeing back on the agenda. 💪🏾 Moving our bodies🧠 Protecting our peace❤️ Prioritising ourselves✨ Finding joy in wellness Because self-care isn’t selfish; it’s essential. 🎙️ Real women. Real talk. Real wellbeing. Tune in and join the conversation.How are YOU prioritising your wellness? 👇🏾 Saluting our Sistahs Rashida Adams Faye Edwards Clarisse Phelps #WomenEmbracingWellness #CocoaSistahs #BlackWomenWellness #BlackWomenHealth #Wellbeing #SelfCare #BlackWomenFitness #SistahTalk #ProtectYourPeace #BlackWomenUK

It's another unfiltered episode of the Cocoa Sistahs Podcast with Lady C and Queen Sim. This episode we're talking about:✨ How we respond when sistahs do questionable things on social media🗣️ Why the Tory leader's latest policies have left many feeling let down🙌 Celebrating the phenomenal sistahs who are breaking barriers, leading with purpose and making us proud Whether you're sipping your favourite drink, out on a walk, or smashing your workout, press play and join the conversation. 🎧 Listen now and don't forget to follow @cocoasistahspod for more real talk, laughter and unapologetic sisterhood.

Why is it that some of the things Black women have created, celebrated and worn for generations are often criticised, restricted or viewed negatively until someone else adopts them? In this thought-provoking episode, Lady C and Queen Sim unpack the everyday choices and freedoms that have often been denied to Black women while being taken for granted by others. From hairstyles and beauty standards to workplace expectations and cultural expression, they explore the double standards that continue to shape experiences today. The conversation also delves into how elements of Black culture are frequently rebranded, repackaged and sold back to the very communities that originated them, often at a premium and without recognition of their roots. Expect honest reflections, plenty of passion and a few laughs along the way as the Cocoa Sistahs tackle issues of identity, equity, visibility and value. It's a Sistah Ting! #CocoaSistahsPodcast #ItsASistahTing #CulturalAppropriation #BlackWomen #HairPolitics #RepresentationMatters #NoMoreCrumbs #Political10 #GetMyGoat #BlackCulture #IdentityAndBelonging #CocoaSistahsPod

In this episode, Queen Sim and Lady C are joined by the fabulous B (Bianca) to talk dance, fitness, wellbeing and the force that is Sassy Mammas. We're talking confidence, getting your body moving, making time for YOU and finding joy in the jiggle. B shares her passion for empowering women through movement, creating spaces where women can let go, feel good and unleash their inner sass. And, of course, the Sistahs have thoughts… plenty of them. Expect laughter, real talk and a few confessions 👀💃🏾 This episode is all about female empowerment, wellbeing and taking up space - swag, sweat and sass! Grab your water bottle, fix your crown and let's groove. It's a Sistah Ting! 👑☕💃🏾 Find B on instragram Find the Cocoa Sistahs across all platforms

In this heartwarming and uplifting episode, Queen Sim and Lady C are joined by two very special guests...their God-daughters, Nia and LJ. Together, they explore the unique relationship between God-Mothers and God-Daughters, sharing stories, reflections, laughter and lessons about the importance of guidance, support, love and connection across generations. What does it mean to be a God-Mother? What role do God-Daughters play in keeping that bond strong? And how can these relationships help shape confidence, identity and personal growth?As always, the conversation doesn't stop there! The Cocoa Sistahs also dive into some of your favourite segments: 🔥 Political 10 – tackling current topics and sharing their views. 🐐 Get My Goat – the things that have been testing their patience lately. 🌟 Salute Some Sisters – celebrating incredible women who deserve recognition and appreciation. Grab a cuppa and join Queen Sim, Lady C, Nia and LJ for a fun, insightful and inspiring conversation about family, friendship and the power of positive female role models. It's a Sistah Ting! #CocoaSistahsPodcast #ItsASistahTing #GodMothers #GodDaughters #WomenSupportingWomen #Mentorship #FamilyConnections #Political10 #GetMyGoat #SaluteSomeSisters #CocoaSistahsPod

Join Queen Sim and Lady C as they reflect on their 2026 goals in this honest and inspiring Q2 review episode. What have they achieved so far? What challenges have they faced along the way? And what lessons have they learned during the first half of the year? From personal growth and professional ambitions to unexpected obstacles and moments of success, Queen Sim and Lady C share their experiences with authenticity, humour and encouragement. Whether you're smashing your goals, feeling stuck, or simply need a motivational boost, this episode is a reminder that progress isn't always perfect but every step forward counts. Tune in, be inspired, and recommit to your own goals as we move through 2026 together. Don't give up. Don't count yourself out. Your goals are still within reach.

Queen Sim and Lady C share some insights to help our black brothers. These are things we need you to know to help the brothers understand! Share this with a brother who needs help. LOL Listen on most platforms and follow us on social media @cocoasistahspod

That's right! Queen Sim and Lady C dedicate this entire episodes to things that get their goat! Join in the discussion and share what gets your goat. Big things, little things, petty things - it doesn't matter. Getting things off our chest is good for the soul! Engage with us on social media: Tik Tok, Facebook, You Tube and Insta - @cocoasistahspod

In this special episode, the God-Daughters of Queen Sim (Nia) and Lady C (LJ) 'tek ova' the podcast. They discuss: What it's like to be a Gen Z black womanWuthering Heights film 2026What gets their goatA real conversation, sharing openly and authentically. Follow us n the socials @cocoasistahspod Tik tok, Instagram, You Tube and Facebook

As we celebrate the National Day for Staff Networks (Employee Resource Groups) on Wednesday 13th May, Lady C and Queen Sim discuss the things they love about black women and what happens when we get together. Get set for another uplifting episode full of tangents and our regular segments. Join the sistahood on social media: Instagram, You Tube, Tik Tok, Facebook - @cocoasistahspod Email: [email protected]

Time for some accountability people. Remember those goals we set at the beginining of 2026? Well Queen Sim and Lady C discuss how they are progressing (or regressing? LOL) and share what they hope to conquer in Q2. Insta/YouTube/Tik Tok/ Facebook - @cocoasistahspod [email protected]

Lady C and Queen Sim are joined again by therapist Safi Abdi who helps us uncover the real truth behind GLP1s (Weight loss drugs). We also talk about the importance of representation, how our bodies are politicised and Salute a Sistah! About Safi Safi Abdi is a therapist, coach, and speaker who helps women heal their relationship with food, body image, and the deep emotional patterns that keep them stuck. As someone who’s personally experienced binge eating disorder, diet trauma, and life post-bariatric surgery, Safi brings empathy, lived experience, and clinical insight to her work.  https://www.therapybysafi.com/  instagram Connect with the Cocoa Sistahs @cocoasistahspod - Insta and Tik Tok @cocoasistahs - facebook page @cocoasistahs podcast - you tube