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Syed Ahsan has spent his career defining where to go, how to get there, and then actually getting there. From strategy consulting to HelloFresh, remittance, and now crypto payments, he has built a reputation as the person who brings order to ambiguity. In this episode, he explains where that comes from: a childhood spent moving between Asia, New Zealand, and Australia, and a lifelong habit of finding anchors when everything around him changes. Syed took the Product Operations Archetype Assessment and landed on Change Agent, with Systems Architect a very close second. We talk about why those two fit together: reading the room and spotting patterns on one side, building routines and systems that make other people's lives easier on the other. He also shares how he preps for every meeting, why his goal is to make himself redundant, and what happens when a role asks for emotional bandwidth all day long. Syed is candid about the cost. Eight to ten back-to-back meetings with seven different stakeholder groups can leave a nine-to-five feeling like a nine-to-eight. He explains how he spots his own burnout signals, why he shifted from going "100-0" to "80/20," and how giving stakeholders ownership helped him and them. In this conversation: How a childhood of constant change built both adaptability and a love of routineWhy Change Agent and Systems Architect work well togetherMeeting prep: setting objectives, using a live minutes doc, and closing the loop afterwardThe emotional intensity of product ops, and why the hours are harder than they look"Delegation through empowerment" as a burnout antidoteRecharging through curiosity, travel, and knowing when to close the bookHis one piece of advice for anyone starting out: don't take it personally This episode is part of Season 5, "100% Human," where we explore identity, self-knowledge, and sustainable practice for product operations practitioners. Connect with Syed Take the Product Operations Archetype Assessment Hosted by Gerisha Nadaraju and Dr. Kevin Sakamoto.

This episode kicks off Season 5, "100% Human," where we explore identity, self-knowledge, and sustainable practice for product operations practitioners. Marielle Velander returns to Product Ops Podcast, five years after she joined us in Season One. Since then she has grown from a product operations team of one to a senior product ops role at Babbel, and now product portfolio management at N26, with a year-long sabbatical in between. Through all of it, she has approached organizations the way an anthropologist approaches a field site. In this episode, Marielle shares how her anthropology and research background shapes the way she works. She treats every coffee chat, meeting, and document as data. She practices "one foot in, one foot out," stepping back to see a problem the way an investor, an engineer, or a marketer would. She also explains how she translates the same strategy into different languages for different stakeholders. Marielle is also our first-ever tie on the Product Operations Archetype Assessment, landing on both Change Agent and Resilient Driver. We talk about what resonated, what drains her, and how she protects her energy in a role with no clear boundaries. In this conversation: Why product ops can feel like a longitudinal study of how humans make decisions at workUsing metaphors and shared language to align marketing, engineering, and leadershipProductive procrastination, and balancing deep problems with satisfying cleanup tasksWhat a year of travel taught her about work, burnout, and choosing where to workThe conversation she says product ops still isn't having: career paths beyond senior roles Connect with Marielle: Take the Product Operations Archetype Assessment: Marielle Velander is a Product Portfolio Manager at N26. Hosted by Gerisha Nadaraju and Dr. Kevin Sakamoto.

In the season 4 finale of the Product Ops Podcast, we welcome John Cutler, a renowned thought leader in the field of product operations. John shares his unique journey from product management and UX research to his deep engagement with product ops, providing a well-rounded perspective on the function. He highlights the importance of crafting and repeating a compelling narrative, the challenges of managing context switching, and the reality of operating within shifting organizational dynamics. Throughout the discussion, John offers practical advice on aligning strategies, leveraging qualitative insights, and maintaining optimism amid the chaos of startup life. This episode is a must-watch for individual contributors and leaders in product operations, as well as engineers, product managers, and stakeholders seeking to understand the strategic value of product ops.

In this episode of the Product Ops Podcast, we welcome back Christine Itwaru to discuss the invaluable role of Product Operations in today's tech landscape. Christine shares her journey from Director of Product at Pendo to VP of Product at User Flow and Beamer, offering insights into the evolution of Product Ops. We explore how Product Ops drive value by organizing customer feedback, aligning cross-functional teams, and navigating the rapid advancements in AI and tooling. Christine emphasizes the importance of maintaining the human element in operations and offers practical advice on balancing technology with human collaboration. This episode is a must-listen for product ops practitioners, engineers, product managers, and stakeholders looking to understand the strategic importance of product ops in driving organizational success. You can read more from Christine through her publication, The Product Heart . And you can review the learnings from this episode as a written article with actionable advice and insights via our substack here!

In this episode of the Product Ops Podcast, we are thrilled to host Jenny Wanger, product operations consulting expert and coach. Jenny shares her journey into product ops, discussing how she transitioned from product leadership to focus on scalable systems and operations. We delve into the evolution of product ops, addressing common challenges such as the impact of layoffs and the essential need for companies to establish a cohesive product ops strategy. Jenny emphasizes the importance of making value visible and offers actionable insights into creating effective product ops strategies. She shares anecdotes and practical advice on overcoming behavior change and aligning product ops with broader organizational goals. Ideal for product ops practitioners, engineers, product managers, and stakeholders, this episode offers a wealth of knowledge on driving organizational success through strategic product operations.

In this insightful episode of the Product Ops Podcast, we're joined by Jessica Soroky, former Senior Director of Product Operations at Pendo, who shares her compelling journey from agile beginnings and chief of staff roles to leading a transformative product operations function. Find out how Jessica's team drove value through effective communication, leveraging data analytics, and innovating new operational cadences. Ideal for product ops practitioners, engineers, product managers, and stakeholders, this episode reveals critical strategies for making product ops an indispensable part of any organization.

In this exciting 6th episode of S4 of Product Ops Podcast, we are joined by Rebekah Carere, a seasoned product operations leader with an impressive journey. Rebekah shares her unique experiences and insights into the burgeoning field of product operations, detailing how she evolved from a digital learning background to leading impactful product ops initiatives. We dive deep into the role of product operations, its permanence in an organization, and strategies to measure its value. Rebekah also provides actionable advice for setting up effective cross-functional working groups and underscores the importance of curiosity and data in driving meaningful outcomes. Ideal for product ops practitioners, engineers, product managers, and stakeholders alike, this episode offers a detailed look at how product ops can revolutionize organizational efficiency and impact. Remember to ⁠subscribe to our ⁠⁠substack⁠⁠⁠ for the latest episodes and blog posts direct to your inbox! ⁠⁠#productops⁠⁠⁠ ⁠#productoperations⁠⁠⁠

When you're the only product operations person supporting 10-15 product teams, how do you create meaningful organizational change? Chris Compston discovered the answer isn't working harder, it's working smarter through operational working groups. In this episode, Chris shares his experience leading product operations at Bumble and reveals how he enabled organizational transformation by empowering others to drive change. Remember to ⁠subscribe to our ⁠substack⁠⁠ for the latest episodes and blog posts direct to your inbox! You can also find links to all of Chris's contributions to the product ops community via his website. ⁠⁠#productops⁠⁠⁠ ⁠#productoperations⁠⁠⁠

Join host ⁠⁠Gerisha Nadaraju⁠⁠ & special guest host,⁠ ⁠Dr Kevin Sakamoto⁠⁠, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 4, we sit down with Diana Soler, a seasoned product operations leader, to discuss her journey to becoming the Director of Product Operations at Ascent. Diana shares indispensable insights into the role of product operations in enabling engineering, product management, and customer success teams to deliver value. From re-implementing Pendo to measuring impact, dealing with challenges, and ensuring cross-functional collaboration, Diana's experience offers a masterclass in making the work of product ops visible. She also highlights the softer skills required to thrive in this role and the importance of maintaining personal wellbeing. Whether you're an individual contributor or a leader in product ops, this conversation is packed with actionable advice and inspiration. Tune in to understand how product operations can be a force multiplier in any tech organization! Remember to ⁠subscribe to our substack⁠ for the latest episodes and blog posts direct to your inbox! ⁠⁠#productops⁠⁠⁠ ⁠#productoperations⁠⁠⁠

Join host ⁠Gerisha Nadaraju⁠ & special guest host, ⁠Dr Kevin Sakamoto⁠, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 3, we have an engaging conversation with Hugo Froes, Head of Product Operations at OLX (and a previous Season 1 pod guest!). Dive into Hugo's journey from graphic design to product operations, learn about the challenges and triumphs of leading a global product ops team, and discover his practical strategies for implementing successful OKR programs. From leveraging design thinking to navigating the nuanced role of product ops, this episode is packed with valuable insights for individual contributors and leaders alike. Whether you're in product operations, engineering, or product management, tune in for actionable advice on driving efficiency, enabling teams, and orchestrating change. Remember to subscribe to our substack for the latest episodes and blog posts direct to your inbox! ⁠https://productopspod.substack.com/⁠You can also subscribe to Hugo's podcast where he explores product ops related topics on a monthly basis! https://thoughtsunravelled.substack.com/ ⁠#productops⁠⁠ #productoperations⁠⁠ #OKRS

Join host Gerisha Nadaraju & special guest host, Dr Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible.  For episode 2, we sit down with Chiara Gardner, Head of Product Operations at Ford Credit Europe. Chiara shares her journey from product management to product ops, discussing how she built and scaled a product ops function from scratch. You'll learn about the importance of upskilling product teams, managing change, and the nuanced challenges of balancing strategic and tactical tasks. Whether you're a product ops leader, an IC, or looking to understand the value product ops brings to organizations, this episode is packed with actionable insights and real-life examples. Don't miss Chiara's expert advice on keeping your team aligned, motivated, and continuously improving! Remember to subscribe to our substack for the latest episodes and blog posts direct to your inbox! https://productopspod.substack.com/ You can also subscribe to Chiara’s Product Ops Leaders substack while you’re at it! https://productopsleaders.substack.com/#productops #productoperations #productmanagement

Join host Gerisha Nadaraju & special guest host, Dr. Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 1, we are joined by Shabnam Osman, Director of Product Operations at Yoco. In this insightful episode, Shabnam shares her journey from product management to leading product ops, the role's nuances, and the art of enabling momentum within teams. Tune in to learn about the importance of iterative customer value, the impact of organisational structure on delivery, and practical tips on improving team efficiency and collaboration. A must-listen for anyone in the product operations space! Subscribe to our substack for the latest episodes and blog posts direct to your inbox! #productops #productoperations #productmanagement

This episode is a very special bonus one for Season 3. We chat to Melissa Perri and Denise Tilles about their highly anticipated and newly launched Product Ops book! Melissa is the CEO of Produx Labs, a Product Management training organisation, and the author of “Escaping the Build Trap.” Denise has over a decade of product leadership experience and works as an independent product consultant advising and coaching product teams across the world. In this episode, we find out more about: - their Product Ops book - the process of writing the book - the top three product challenges organisations face Listen in for some unique insights from the authors of Product Operations: How Successful Organisations ensure winning strategies and effectively scale. And if YOU would like to be a guest on Season 4 of POP, please get in touch and subscribe at productopspod.com

For the final episode of Season 3 of POP, we’ll be listening to the brilliant, Teresa Torres! Teresa is a well known product discovery coach and the author of Continuous Discovery Habits, which has sold over 80k copies! On this episode we discuss product challenges related to discovery such as: 1) access to customers 2) knowing which habit to do when 3) the importance of individual agency within organisations. Listen in for some unique insights from a product discovery coach who is passionate about moving from theory to reality when it comes to implementing discovery habits at scale! Resources mentioned: The Lean Startup - Eric Reis Continuous Discovery Habits - Teresa Torres Product Talk blog Teresa's Talk from Product at Heart Conference - Bringing Discovery Habits to Every Org This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

On the ninth episode of Season 3 "Listening to our Customers" - we’ll be listening to Sean Conley. Sean is currently the CEO and co-founder of BTRT, an all-in-one product tool that uses AI to help you efficiently leverage customer insights so you always “build the right thing”. BTRT also happens to be our Season 3 sponsor for POP. Prior to starting his own company, Sean worked in Product management, Customer Success and Growth roles at companies such as Dataiku, TrueLayer and Google. Listen in for some unique insights from a founder/CEO who is passionate about solving product challenges by using his own personal experience and listening to customers!  This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.