
Advertise on podcast: The WARC Podcast
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4.6from
This podcast has
494 episodes
Language
EnglishPublisher
WARCExplicit
No
Date created
2021/04/15
Latest episode
2026/10/29
Average duration
39 min.
Release period
4 days
Description
Bold Minds. Bold Moves. Get closer to insights, stories and lessons behind bold marketing with conversations hosted by the world’s leading authority on marketing effectiveness.
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Check latest episodes from The WARC Podcast podcast
Three ways AI is reshaping marketing insights
2026/10/29
At the Insight to Impact event, WARC’s David Tiltman discovers how Mondelez’s insights team is using AI with Pam Forbus, examines the need for “marketing engineers” with Profound’s Matthew Huo, and goes deep on synthetic data research with Tracy Adams from the ARF and Keith Smith from the Marketing Science Institute.
This episode is sponsored by Profound. To learn more, go to tryprofound.com
Guests:Pamela Forbus, Global Chief of Insights & Analytics, MondelezMatthew Huo, Product Marketing, ProfoundTracy Adams, Senior Director of Research & Insights, The Advertising Research FoundationKeith Smith, Managing Director, The Marketing Science InstituteDavid Tiltman, Chief Content Officer, WARC
Chapters:(00:00) Intro: Welcome to Insights to Impact(02:29) Mondelez: Leading insights into AI’s future(06:21) Mondelez: Breaking silos with consumer insight(09:40) Mondelez: AI pilots, synthetic personas, and data foundations(13:52) Mondelez: Synthetic personas and real consumers(17:42) Profound: How brands appear in AI answers(21:46) Profound: Creating original, specific content(26:53) Profound: The rise of marketing engineers(34:01) Profound: AI’s impact on marketing jobs(37:24) The risks of synthetic research(42:15) Bias, variability, and validation(43:39) Why small prompt changes matter(49:06) Matching validation to decision stakes
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Marketing research you need to know for 2027
2026/10/27
We're digging into new effectiveness research, including new thinking on brand coherence, the resurgence of 'ad awareness' and how to get the most out of sports sponsorships, recorded live at the IPA Effectiveness conference in London. Hosted by WARC's Anna Hamill.
Guests:Orlando Wood, Chief Creative Officer, System1Paul Simonet, The Whole Brained MarketerRory Natkiel, Founder of Box Count & Chair of the Sponsorship Effectiveness ForumClaire Humphris, Chief Marketing Officer, British CyclingCaitlin McRoy, Senior Sponsorship Manager at SageNic Pietersma, Group Director of Analytics, EbiquityAnthony Jones, Head of Research, ThinkboxJane Christian, EVP - Analytics, WPP Media UKAnna Hamill, Senior Editor, The WARC Podcast
Chapters:[00:00] Intro: Live at the IPA Effectiveness Conference[01:29] Creative coherence: putting brands back on top[04:57] How the LLM model evaluates brand characteristics[07:14] Coherent brand character: examples from Red Bull, Guinness, and Cadbury[11:38] Brand coherence in an AI-driven world[17:39] Why ad awareness deserves a closer look[19:41] Ad awareness versus brand awareness[23:27] Research findings: ad awareness, consideration, and causality[28:00] Category differences and planning media to drive awareness[34:45] The sponsorship effectiveness gap[38:10] Sage’s approach: connecting sponsorship to broader brand goals[40:18] Three practices for effective sponsorship measurement[44:04] Long-term partnerships, flexibility, and creative platforms[47:45] Lessons learned, and research resources
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Marketing success rests on better insights
2026/10/22
Live from the Insights to Impact event, Reddit’s Lore Oxford shares how to get the best insights from the platform, Kraft Heinz’s Doug Healy and Zappi’s Julio Franco share how to make marketers love research, and Newell Brands’ Delicia Cooney discusses the importance of human-centric insights in the AI era. Hosted by WARC's David Tiltman.
This episode is sponsored by Profound. To learn more, go to tryprofound.com
Guests:Lore Oxford, Head of Insights Product, RedditDouglas Healy, Head of North America Insights, The Kraft Heinz CompanyJulio Franco, Chief Customer Officer, ZappiDelicia Cooney, Senior Insights Director, Newell BrandsDavid Tiltman, Chief Content Officer, WARC
Chapters:00:00 — Intro: Live from Insights to Impact02:21 — Reddit: What “insight slop” means06:30 — Reddit: Curating data and building analysis frameworks10:29 — Reddit: Trust, human perspectives, and the platform’s growing influence12:43 — Reddit: How brands can listen and activate authentically19:26 — Introducing Kraft Heinz and Zappi’s research partnership20:26 — Kraft Heinz: Moving from overtesting to a learning philosophy25:54 — Why research shouldn’t feel like a creative report card29:51 — Kraft Heinz: Flexible testing, business impact, and lessons learned42:12 — Newell Brands: Rethinking the insights function47:10 — Newell Brands: Building a human-needs framework52:17 — Newell Brands: Reframing existing research and choosing clarity
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
A $1.3 trillion question: the rise of AI media
2026/10/20
The future of AI media still feels uncertain: a goldrush where no one knows where to dig. A new report from WARC Media examines whether fragmenting attention leads to a concentration of monetisation in the advertising market and consider what this might mean for the next era of AI media. WARC's Alex Brownsell discusses the impact with Debra Aho Williamson.
Chapters:[00:00] — Intro: How AI Media Could Reshape the $1.3 Trillion Ad Market[01:58] — Why WARC Is Measuring AI’s Impact on Advertising Investment[03:30] — What Is AI Media? ChatGPT, Google, and Amazon as Ad Channels[05:00] — Fragmented Consumer Attention and Concentrated Digital Ad Spend[07:23] — Why Google, Meta, and Amazon Attract Advertiser Investment[11:42] — Three Scenarios for AI’s Impact on the Advertising Market[13:58] — Could OpenAI Become a New AI Advertising Leader?[16:19] — Will AI Expand Digital Advertising or Replace Existing Channels?[18:45] — Why Incumbent Platforms May Benefit Most From AI[21:53] — How Consumer Behavior Will Shape the Future of AI Media[22:45] — Why WARC Used Visual Storytelling for the Sightlines Report[26:05] — Where to Read Sightlines and Hear the Report Presented
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Why more strategists are going independent
2026/10/15
Strategy legends Suzanne Powers and Tom Morton left agency-land to build their own independent strategy businesses, discovering brands need new solutions to strategy problems outside of the agency model. They join WARC's David Tiltman to discuss what they've learned so far, the opportunities for strategists in going indie, and how to build a successful independent strategy proposition.
Guests:Suzanne Powers, Co-Founder, All&Tom Morton, Founder, Narratory CapitalDavid Tiltman, Chief Content Officer, WARC
Chapters:(00:00) — Intro: Why more senior strategists are going indie(02:07) — Why independent strategists are finding success(04:30) — How to build a independent strategy consultancy(05:27) — Reclaiming power and confidence(08:21) — Value propositions for strategy beyond ad briefs(10:56) — Is the independent strategy market becoming more competitive?(13:09) — New opportunities in brand strategy consulting(15:42) — Strategic planning for business pivots and growth(18:57) — Making brand strategy Board-ready(23:12) — How CMOs Can drive growth beyond advertising(24:38) — Finding hidden strengths(27:23) — Productized strategy vs. bespoke consulting(31:37) — Using AI to improve marketing workflows(35:44) — Why optimism matters for strategists
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Strategy beyond the ad brief
2026/10/13
AI makes it easier to compete inside markets that already exist. That does not make strategy less important; it makes the search for new sources of demand more important. Erich Joachimsthaler, founder and CEO at VIVALDI, joins WARC's Lena Roland to discuss new 'demand spaces' for strategy.
Guests:Erich Joachimsthaler, founder and CEO, VIVALDI; co-author of 'Brand Leadership: Building Assets in an Information Economy'Lena Roland, Content Director, WARC
Chapters:[00:00] Intro: Why strategists are moving upstream[03:23] AI and the changing source of competitive advantage[04:40] Finding growth beyond existing categories[06:47] Demand spaces vs. traditional market segmentation[09:23] Goodles: uncovering adult demand for mac and cheese[11:29] Rhode skincare: building a brand around a simpler routine[14:41] Demand-led portfolio strategy and product innovation[16:59] Tesla: meeting demand for luxury and sustainability[19:10] Where to compete vs. how to compete[20:20] Figma: redefining design software through collaboration[22:05] How to spot market shifts, workarounds, and new demand[23:49] Liquid Death: brand differentiation and copycat risk[27:32] How consumer needs, technology, and regulation create markets[30:11] Sizing demand spaces and making the investment case
#business #marketing #innovation
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Reworking strategy's value proposition
2026/10/08
How can strategy deliver measurable business value? Catherine Driscoll speaks with Martin Beverley (Ace of Hearts) and Baiba Matisone about value-based agency models, business-minded collaboration, timeless principles, and staying distinctive and evidence-led in an AI-shaped industry.
Guests:Martin Beverley, Founder & Chief Strategy Officer, Ace of Hearts Baiba Matisone, Brand & Creative Strategy ConsultantCatherine Driscoll, Commissioning Editor - EMEA, WARC
Chapters:(00:00) — Intro: Strategy's Commercial Calue in 2026(01:54) — Why Time-Based Agency Fees Undervalue Creative Strategy(05:05) — Value-Based Pricing and Bespoke Agency Models(06:02) — Four Agency Pricing Models: Outputs, Outcomes, IP and Equity(09:40) — Systems Thinking for Client-Centered Strategy(11:13) — How to Demonstrate the Business Value of Strategy(13:16) — Helping CMOs Make the Case for Strategy to the Board(16:08) — Applying Creativity Beyond Advertising(20:23) — Timeless Marketing Principles vs. Industry Trends(26:15) — AI, Critical Thinking and the Future of Strategy Skills(28:40) — Why Brand Distinctiveness Matters More in the AI Era(30:18) — Is the Future of Strategy Worth Being Optimistic About?
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Is AI a strategist's friend or foe?
2026/10/06
Ad strategists are navigating two realities on AI: its benefit as a research tool, and the fear it may take their jobs. In the first of WARC's Future of Strategy series, Nikita Walia (U.N.N.A.M.E.D) and Joe Burns (Quality Meats) join Ann Marie Kerwin to examine whether AI is a strategist's friend, foe, or something in the middle, based on new data from WARC research.
Guests:Nikita Walia, Partner & Strategist, U.N.N.A.M.E.D;Joe Burns, Partner and Head of Strategy, Quality Meats CreativeAnn Marie Kerwin, Americas Editor, WARC
Supporting resources:The Future of Strategy 2026: The future is hard to measure (Joe Burns) https://www.warc.com/en/article/the-future-is-hard-to-measure-1dbdbd7a20454b65b97470b36407f6e8The Future of Strategy 2026: The skills strategists need to thrive in 2026 and beyond (Nikita Walia) https://www.warc.com/en/article/the-skills-strategists-need-c3a1888f29e6467299bf892259f1b7e1
The Future of Strategy 2026 (full report) https://www.warc.com/en/article/the-future-of-strategy-2026-d9afde10c3a948d789a91159ae7f23ce
Chapters:(00:00) - Intro: The Future of Strategy 2026(02:30) - AI Anxiety: Will AI Replace Marketing Strategists?(04:57) - Using AI to Prototype and Stress-Test Strategic Ideas(08:45) - Why Strategic Insight Is More Than a Polished Deck(11:27) - Avoiding AI’s Legibility Trap in Brand Strategy(15:26) - Building Brand Differentiation Beyond Advertising(17:52) - How Strategists Can Lead Upstream Business Thinking(21:26) - Bringing Strategy Into Early Brand Decisions(24:07) - Aligning Agency Teams With AI and Shared Context(27:04) - The Human Skills AI Can’t Replace: Client Relationships(31:11) - Why Beauty Creates Commercial Value for Brands(35:02) - Career Advice for Strategists: Look Beyond Marketing(36:28) - Start a Business to Build Practical Strategy Skills
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
The hidden powers of out of home media
2026/10/01
New research looks into unspoken qualities that different out-of-home formats convey, and the impact this can have on campaign effectiveness. WPP Media's Richard Kirk and Ocean Outdoor's Steve Bernard join Alex Brownsell to discuss why not all outdoor formats are created equal.
Guests:Richard Kirk, EVP - Planning, WPP MediaSteve Bernard, Head of Insight, Ocean OutdoorAlex Brownsell, Head of Content, WARC Media
Chapters:[00:00] — Intro: The Hidden Powers of Out-of-Home Media[01:47] — Meet the Guests: WPP Media's Richard Kirk & Ocean Outdoor's Steve Bernard[02:10] — Media Signaling: How Channels Shape Brand Perceptions[06:07] — Why Out-of-Home Advertising Needs Format-Level Research[09:38] — Attention vs. Signaling: Two Measures of Media Quality[12:16] — UK Digital Out-of-Home: Premium Formats and 3D Creative[14:53] — How the Out-of-Home Signaling Study Was Conducted[16:36] — Study Results: Premium OOH, Iconic Formats, and TV[19:15] — Using Brand Signaling to Justify Premium Media CPMs[23:20] — How Premium OOH Can Amplify Omnichannel Campaigns[25:43] — What Signaling Research Means for Media Planners[28:46] — Key Takeaways: Trust, Reach, and Attentive Signaling[32:02] — Quality-Adjusted Reach: Planning Media for Business Outcomes
#marketing #advertising #mediaplanning #OOH
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
The 'vanilla imperative': Why American ads play it so safe
2026/09/29
The US produces some of the most careful, literal commercials in the world. Is this 'vanilla' approach a creative failure? Or is it a structural necessity? Shann Biglione, author of 'The Vanilla Imperative: Why US Advertisers Are So Carefully Bland' joins WARC's Ann Marie Kerwin to discuss the nuances of US consumer psychology and why, in a nation as culturally loose yet ideologically polarized as the United States, playing it safe isn't a sign of creative cowardice but the only rational economic move to avoid alienating a fragmented market.
Guests: Shann Biglione, Co-founder, Kumkuat AIAnn Marie Kerwin, Americas Editor, WARC
Chapters:00:00 Intro: Why US Advertising is so carefully bland02:10 U.S. Ads vs. Global Ads: A creative gap?03:52 Is bland advertising a result of fiduciary duties?05:49 Why American ads favor literal, verifiable claims08:20 American identity and the challenge of mass marketing11:28 Cultural identity in US consumer audiences13:44 Media fragmentation, algorithms, and US consumer Tribes17:39 Nike, Liquid Death, and Yeti: Winning niche audiences21:47 The 'stretch but don’t break' brand framework23:34 The snap, overlap, and trip-wire tests for brand strategy27:14 Screenshot and Boomerang tests for advertising campaigns30:22 Protecting your brand core and exploring new flavors
#marketing #advertising #creativity #brandstrategy
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Video: B2B marketing's secret superpower
2026/09/24
Video campaigns are 2x more likely to grow B2B market share and 1.7x more likely to deliver stronger ROI, according to new research from LinkedIn's B2B Institute and WARC. Amazon Business's Kate Rundell, LinkedIn's Vita Molis and LIONS Advisory's Imaad Ahmed join Anna Hamill to share insights from the research and practical applications for B2B marketing.
Chapters:[00:00] Intro: Why video matters in B2B marketing[02:34[ Methodology: 1,025 Award-Winning B2B Campaigns Comparing Video vs Non-Video[05:03] How B2B Video Drives Market Share, ROI and Search Performance[07:14] The “Video Paradox”: High B2B Video Effectiveness but Flat Investment Budgets[09:35] Winning Over The B2B Buying Group[12:34] Amazon Business's CMO on Using Video Across the Full B2B Marketing Funnel[15:05] Creative Lessons: Designing Silent-First B2B Video and Proving ROI with Data[16:34] Discoverable, Credible, Winnable: How Video Builds B2B Brand Trust and Recall[18:35] Why B2B Marketers Underinvest in Video and Misjudge Business Buyers[22:32] Use Cases For B2B Video[24:40] Make Video Work Harder: Jobs-to-Be-Done and Journey-Led Planning[27:22] The Future of B2B Video: AI, Hidden Buyers and CFO-Friendly Measurement
Supporting resources on WARC.com:Unlocking the Value of Video in B2B: https://www.warc.com/en/article/unlocking-the-value-of-video-in-b-2-b-728926f28b29431c9493c568690fefea
#B2Bmarketing #marketing #advertising #videomarketing #media #B2B #marketingscience
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Marketing in the K-shaped economy
2026/09/22
2026 has been a challenging year for marketers, with constant upheaval forcing consequential decisions. Amid all this: the impact of the K shaped economy. WARC's Catherine Driscoll and Carat's Tony de Vizio join Anna Hamill to discuss marketing in economically challenging times, based on insights from WARC's recent report 'Marketing In The K-Shaped Economy'.
Guests:Catherine Driscoll, EMEA Commissioning Editor, WARCTony de Vizio, Global Partnerships Director, CaratAnna Hamill, Senior Editor - The WARC Podcast, WARC
Chapters:[00:00] Intro: Marketing in the K-shaped Economy[00:09] What Is the K-Shaped Economy? Setting the Marketing Context[02:28] A Two-Speed Consumer Reality: Hermes vs Buy Now Pay Later[03:09- How the K-Shaped Economy Changes Demand, Resilience and Marketing[05:46] Top of the K: Affluent Consumers Driving Global Marketing Spend[07:31] The End of the “Average Consumer” and What It Means for Marketers[10:33] Mid-Market Brands in a K-Shaped Economy[11:55] Redefining Value in Marketing: Beyond Low Price to Emotional Return[14:07] Category, Occasion and Pricing Strategy in a K-Shaped Economy[17:29] Marketing to Affluent Consumers: Luxury Lessons on Depth and Pricing Power[19:27] Marketing to Pressured Consumers: Value, Dignity and Life-on-a-Budget[22:00] How Technology Accelerates the K-Shaped Economy[24:07] K-Shaped AI Adoption and Strategic Questions for Marketing Leaders
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
Bigger isn't always better for creator strategy
2026/09/17
Brands are increasingly looking toward micro and nano creators for social cut-through. Marcus Yong, VP - Global Marketing at travel brand Klook, joins WARC's Rica Facundo to discuss how smaller creators can help target niche segments while still scaling for reach, based on frameworks from WARC's Pace Principle 2.0 research.
Guests:Marcus Yong, VP - Global Marketing, KlookRica Facundo, Managing Editor - Asia, WARC
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
How Boots is operationalizing creative effectiveness
2026/09/15
The gap between creative and media is closing, with large scale creative data and next-gen measurement tools combining to predict commercial outcomes, not just clicks. Boots' Peter Grant, CreativeX's Anastasia Leng and DAIVID's Ian Forrester join the pod to share the lessons from a pilot experiment at health and beauty retailer Boots, and what its taught them about the future of creative effectiveness. Hosted by WARC's David Tiltman.
Guests:Peter Grant, interim media and marketing effectiveness director, BootsAnastasia Leng, founder and CEO of CreativeXIan Forrester, founder and CEO of DAIVID
Chapters:[00:00] Boots, CreativeX and DAIVID’s Real‑World Test[03:55] Boots’ effectiveness journey[05:49] 3,500 assets at scale: how CreativeX built creative observability for Boots[07:43] What is a creative quality score?[09:32] Inside DAIVID’s model: attention and brand recall metrics[11:41] Human ground truth vs synthetic data panels[12:52] Linking creative signals to real‑world commercial outcomes[14:55] Results of the testing on Meta and YouTube[17:22] Diagnosing boredom, confusion and underperforming creative at scale[20:02] How Boots uses creative data to reinvest, not cut, media spend[22:02] From one‑off analysis to always‑on optimization[24:34] Feeding signals into GenAI and creator workflows[27:26] Fixing long‑tail content waste in digital media[30:18] Common language for creative and media teams[38:06] Boots’ 18‑month vision: operationalized creative effectiveness
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
The psychological 'pause' reshaping the customer journey
2026/09/10
Failing to usher buyers from discovery to purchase in the fewest possible steps is often seen as a setback. This belief misunderstands the consumer purchase journey, according to new research. Mindscope's Lea Karam and TikTok's Elias W. Bassil join WARC's Alex Brownsell to discuss the alchemy of customer consideration.
Guests:Lea Karam, CEO & Founder of MindscopeElias W. Bassil, Regional Head of Business Marketing, TikTok METAPAlex Brownsell, Head of Content, WARC Media
Chapters:[0:10] – Introducing “The Alchemy of Consideration” with TikTok & Mindscope[1:56] – Does Marketing Misunderstand the Consideration Phase in the Customer Journey?[3:28] – Why Traditional Journey Models Are Broken[5:51] – Reframing Decision-Making Beyond Funnel Thinking[10:41] – What Is a Behavioral Pause?[12:57] – Desire vs Need: Liking, Wanting, and Value Alignment in Consumer Choice[13:42] – How Pauses Show Up on TikTok[16:54] – The Cost of Forcing Narratives in the Consideration Phase[18:18] – Short-Term KPIs vs Long-Term Brand Building: Rethinking the Attention Economy[21:10] – The Four Forces of Consideration: Social, Cognitive, Contextual, and Emotional[23:18] – Why Context Has Veto Power: Viewing Environment and Mental Availability[27:44] – How Brands Can Improve Consideration Effectiveness
For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.
Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcasts
Sign up to daily WARC News for free: https://www.warc.com/en/latest
Book a demo: https://www.warc.com/en/subscribe
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