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In this episode, I share five books on community management that I thoroughly recommend you read as an aspiring or experienced community manager.  There are ideas, nuggets of information and insights in each!

In this episode, we introduce the different types of community and how they are classified into their types. Listen in to find out more and identify the type of community you are building.  

In this episode, we explore the importance of your content strategy to create meaningful, engaging and sustainable content that is tailored and relevant to your alumni audience and attracts your alumni to engage with your network and your brand.

Based on the results of the 2021 Corporate alumni benchmarking report conducted by the University of British Columbia Saunder School of Business, in partnership with PeoplePath, we explore the opportunities for alumni leaders to develop and take their alumni network and programme to the next level.  The podcast includes ideas for improving the numbers of registered alumni, alumni communications and measuring overarching business metrics.

In this episode, we will look at the transition from Launch (Stage 2) to the Establishment stage (Stage 3) of the community lifecycle framework.  We look at the change in objectives and change in the role of the alumni community manager in terms of engagement tactics and tasks.

There are so many different ways you can engage your corporate alumni network or community.  In this episode, we explore areas of focus from A to Z - that's 26 different tips for you to consider!

There are so many different ways you can engage your corporate alumni network.  In this episode, we explore 14 cost-effective tactics or methods to engage your alumni.

In this podcast episode, we touch on some of recent research on consumer behaviour and apply these to alumni programme and community management.  Bringing the human element into your planning is critical – after all alumni communities are people networks.  Specifically we look at four key principles:  integrity, empathy, personalisation and agility.

Are you in the midst of planning or designing your alumni programme?  Perhaps you already have one and your internal business drivers have changed?  In this episode we look at the ownership of alumni programmes and which function or department in the business the programme should be managed from.  HR, Marketing and Business Development or…somewhere else? 

In this episode, we look at why the ‘jobs to be done’ theory can provide a solid framework for defining, categorizing, capturing and organising all your alumni needs.  This in turn helps you to create or, redefine, your alumni value proposition.  

Are you about to launch an alumni community or have you just launched?  If you’re a community manager at these stages, this episode is dedicated to you.  Community management is a multi-tasking challenge even for the most organised of us.  In this episode I cover the five priority tasks for a community manager during the launch (or inception) stage.

Not sure  what steps to follow as you plan the launch of your alumni community?  In this episode I share 9 steps to help you develop solid foundations during the planning phase to ensure your alumni community has the support for future success.