Advertise on podcast: Let's Talk About CX

I am meeting Dan Gingiss, international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He has a 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show. We have discussed his encounter with Michael Jordan and why you should "Do Simple Better!". Enjoy the show!

For our latest episode, we are featuring Rick Delisi. Rick has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting. Rick recently wrote “Digital Customer Service” with Dan Michaeli. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" Useful links: Digital Customer Service website: https://www.digitalcustomerservicebook.com/ Digital Customer Service book on Amazon: https://www.amazon.com/dp/1119841909/ The Effortless Experience on Amazon: https://www.amazon.com/Effortless-Experience-Conquering-Battleground-Customer/dp/1591845815 Rick Delisi on Linkedin: https://www.linkedin.com/in/rick-delisi-1122257/ Let's Talk About CX website: https://www.letstalkabout.cx/

Welcome to part 2 of the interview of Rosaria Cirillo. Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer. During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT. You can reach out to Rosaria via: Linkedin: https://www.linkedin.com/in/rosariacirillo/  Linkedin: https://www.linkedin.com/company/wow-now-exp/  Website: https://wownow.eu/  Blog: https://wownow.eu/blog/  Instagram: https://www.instagram.com/wownowexp/  Twitter: https://twitter.com/wownowexp  Facebook: https://www.facebook.com/wownow.eu/ She also regularly organizes CX Masterclasses and free webinars. More information at https://wownow.eu/training/ And she started The HumanKind Show, a webinar and podcast with Chantel Botha: http://www.wownow.eu/humankind Rosaria’s books: https://wownow.eu/books/ Enjoy the show!

Welcome to part 1 of the interview of Rosaria Cirillo. Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer. During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT. You can reach out to Rosaria via: Linkedin: https://www.linkedin.com/in/rosariacirillo/ Linkedin: https://www.linkedin.com/company/wow-now-exp/ Website: https://wownow.eu/ Blog: https://wownow.eu/blog/ Instagram: https://www.instagram.com/wownowexp/ Twitter: https://twitter.com/wownowexp Facebook: https://www.facebook.com/wownow.eu/ She also regularly organizes CX Masterclasses and free webinars. More information at https://wownow.eu/training/ And she started The HumanKind Show, a webinar and podcast with Chantel Botha: http://www.wownow.eu/humankind Rosaria’s books: https://wownow.eu/books/ Enjoy the show!

Welcome to Let's Talk about CX. This episode is in Dutch and features Gertjan Jonkers, a CX expert specialized in HR services. You will find more details below. Vandaag ontvang ik Gerjan Jonkers, een gedreven, inspirerend CX Consultant met ruim 25 jaar marketing ervaring in de HR-dienstverlening. Eigenaar van Spoor 9+, Consultancy bureau met expertise op klantbelevingx@ Gertjan is ingenieur in Bedrijfskunde en heeft een diploma in Customer Experience Management van de Universiteit van Groningen Gertjan heeft een sterke visie op klantbeleving, dankzij zijn kennis en ervaring met CX-management en helpt hij HR-dienstverleners om verbinding met klanten op een impactvolle en waardevolle wijze en zo zorg te dragen voor duurzame groei. Connect with Gertjan:  LinkedIn - https://www.linkedin.com/in/gertjan-jonker-b2b2571 Company page: https://www.linkedin.com/sales/company/68477718

For the first episode of Let's Talk About CX, I am welcoming Els Dhaeze, an author, experienced speaker & certified CCXP consultant. She wrote the book: "Uit liefde voor je klant" that I could translate as With love for your customers. She inspires, trains and coaches in her own spicy way about customer-centricity. She guides business (r)evolutions with strategic and operational advice on the steep climb to truly customer-oriented thinking and acting. She is driven by her passion to make people work together. This is why she has started building a strong CX expert community in Belgium and make CX a globally respected profession. She is also a judge for the international CX awards. Connect with Els on: Website: https://elsdhaeze.com/nl  LinkedIn: https://be.linkedin.com/in/elsdhaeze Visit our website: https://www.letstalkabout.cx