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In this replay episode, I sit down with Alex Nottingham, JD, MBA—CEO and founder of All-Star Dental Academy. Alex shares his unique journey from law and business into the dental world, where he helped turn around a struggling dental practice and went on to create a top-tier training academy focused on front office excellence. We talk about the challenges facing dentists today and the power of phone skills, team training, and strong leadership in building a thriving practice. Alex introduces his proven Business Growth Formula and explains why consistent systems, call tracking, and performance metrics are essential for long-term success. He walks us through the Great Call Process, highlighting the most common pitfalls dental teams face when handling new patient calls—and how to fix them. Whether it's about when to start training, how to implement systems effectively, or how to maintain professional standards, Alex offers straightforward, actionable advice every dentist can use. If you're a dentist looking to improve your team’s performance, increase new patient conversions, and create a strategic vision for your practice, this episode is a must-listen. Alex’s insights are timeless, practical, and backed by real-world results. Tune in to learn how to elevate your patient experience and lead your practice with greater confidence.   What you'll hear in this episode: [00:00] Introduction to Alex Nottingham [02:00] Journey into the Dental Industry [03:40] Turning Around a Dental Practice [05:35] Founding All-star Dental Academy [06:35] Challenges in the Dental Industry [08:10] Importance of Phone Skills and Training [11:50]Business Growth Formula [12:50] Effective Training and Implementation [19:15] Maintaining Professional Standards [20:55] Leadership Challenges in Dental Practices [22:00] The Importance of Call Tracking and Metrics [24:55] Common Pitfalls in Handling New Patient Calls [26:25] The Great Call Process: Steps to Success [28:55] When to Start Training for Dental Practices [31:20] The Value of Strategic Systems and Vision   Learn more about All Star Dental Academy: https://allstardentalacademy.com/   Connect with Alex Nottingham LinkedIn: linkedin.com/in/ahnottingham/ Check out the original episode:  https://www.youtube.com/watch?v=pLRr-di0J_0    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

On this replay episode, I revisit my conversation with Weston Lunsford, CEO of Dental Intelligence, to explore how data is transforming the business side of dentistry. Weston shares his journey into the dental industry and how his passion for solving real-world practice management challenges led to the creation of Dental Intel—a platform designed to help dentists make smarter, data-driven decisions. We kick off by discussing the struggles many dentists face when managing the business aspects of their practices and why understanding your numbers is key to sustainable growth. We dive into the core concepts of business intelligence in dentistry and how it can empower dental teams to take meaningful action. We also talk through the steps to effectively implement data strategies in a practice, the most important metrics to track, and how to create actionable reports that drive real change. Weston explains that data should be used not to point fingers, but to promote positive progress and foster a culture of accountability and improvement within the team. This episode is full of practical takeaways for any dentist wanting to run a more efficient, profitable, and patient-focused practice. We cover how leveraging data impacts not only production and performance but also the quality of patient care and the overall value of your dental practice. Whether you're just getting started or ready to level up your systems, this conversation with Weston is a must-listen for dentists serious about making better business decisions.   What you'll hear in this episode: [00:05] Introduction to Special Guest, Weston Lunsford [01:25] Weston's Journey into the Dental Industry [03:30] Challenges in Dental Practice Management [04:15] The Birth of Dental Intel [07:35] Implementing Business Intelligence in Dentistry [11:25] The Importance of Data-Driven Decisions [13:40] Steps to Effectively Use Data [22:55] The Importance of Change in Dental Practices [24:05] Using Data Positively [25:00] Explaining Business Intelligence Tools [26:55] The Need for Actionable Reports [28:45] Common Metrics in Dental Practices [34:55] The Role of Data in Improving Patient Care [44:30] Creating Value in Dental Practices   Learn more about Dental Intel: https://www.dentalintel.com/   Connect with Weston Lunsford on LinkedIn: https://www.linkedin.com/in/weston-lunsford-a518837/   Check out the original episode: https://www.toothandcoin.com/post/increase-case-acceptance-intelligent-dental-intel    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this replay episode of the Tooth and Coin Podcast, I sit down with Jordon Comstock, the founder of Boom Cloud, to talk about a topic I know hits home for many dentists: breaking free from the chokehold of PPO insurance. Jordon shares how Boom Cloud was born out of his desire to help dental practices create predictable, recurring revenue through in-house membership plans—and why this model is so critical for long-term practice growth. From the initial frustrations dentists face with insurance to the process of building a tech platform specifically for our industry, this conversation sets the stage for what modern dental business can look like.   We dive into practical strategies for implementing successful membership programs, including how to market them effectively, stay within legal guidelines, and create systems that streamline operations. Jordon also explains how Boom Cloud’s latest features—like in-house patient financing—are helping practices close more treatment plans and improve patient loyalty. Along the way, he shares powerful real-life examples from dentists who’ve seen remarkable transformations in both revenue and patient satisfaction after reducing insurance dependence.   If you're a dentist who’s ready to regain control of your practice’s financial health and deliver better care without the insurance middleman, this episode is packed with insight. We wrap up by discussing the psychology behind membership programs and how they create a win-win for patients and providers alike. Tune in and discover how to take your practice to the next level—on your own terms.   What you'll hear in this episode: [00:00] Introduction to Jordon Comstock [02:30] Challenges with PPO Insurance [03:20] Birth of Boom Cloud [04:50] Software Development and Features [05:25] Implementing Membership Plans [09:55] Marketing Strategies for Success [14:55] Regulations and Legal Considerations [16:55] Additional Features of Boom Cloud [17:10] In-House Patient Financing [20:35]In-House Financing: Best Practices [21:15] Real-Life Examples and Success Stories [24:25] The Importance of Systems in Business [28:30]Membership Programs: Benefits and Psychology [30:25] Reducing Dependence on Dental Insurance   Learn more about Boom Cloud: https://boomcloudapps.com/  Connect with Jrodon Comstock on LinkedIn: https://www.linkedin.com/in/jordoncomstock/   Check out the original episode: https://www.youtube.com/watch?v=cs9lELVsoNg    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

On this replay episode, I had the pleasure of sitting down with Dr. Hunter Smith—a seasoned dentist, savvy entrepreneur, and multi-practice owner—to talk about his journey from new grad to leading multiple successful dental practices. If you're a dentist thinking about ownership or already running your own practice, this episode is packed with real-world insights you won’t want to miss.   We kick things off with Dr. Smith’s early career story, how he found his footing clinically, and what ultimately led him to take the leap into practice ownership. From there, we dive into the mindset shifts required to confidently step into ownership and how he navigated the steep learning curve of managing a business while delivering top-tier patient care. Dr. Smith doesn’t hold back as he shares the behind-the-scenes realities of expanding to multiple locations—including the financial, operational, and leadership challenges that came with growth.   You’ll hear firsthand the strategies he used to scale effectively, the lessons learned from his missteps, and what he wishes he’d known earlier in his journey. Dr. Smith also offers solid advice for dentists considering buying or starting a practice, and his perspective is both refreshing and highly practical.   Whether you’re on the fence about ownership or looking for ways to grow what you’ve already built, this episode is a must-listen. Tune in to learn from someone who’s been in the trenches and come out on the other side with valuable takeaways for any dentist with entrepreneurial ambitions.   What you'll hear in this episode: [00:30] Introduction to Dr. Hunter Smith [01:19] Dr. Smith's Early Career and First Practice [03:20] Navigating Practice Ownership and Growth [08:05] The Mindset of Taking on a Practice [09:40] Expanding to Multiple Practices [13:15] Challenges and Strategies in Practice Management [16:30] Advice for Aspiring Practice Owners   Connect with Dr. Hunter Smith on LinkedIn: https://www.linkedin.com/in/hunter-smith-864886145   Check out the original episode: https://www.youtube.com/watch?v=tidFuvYLzLM    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this replay of one of our popular episodes, I sit down with Andy Cleveland—widely known as the “Dental Accounts Receivable Ninja.” Andy shares how he got his start in the dental field and what led him to specialize in collections. We discuss the often-overlooked world of accounts receivable and the major financial impact it can have on dental practices. From evaluating the overall health of your receivables to pinpointing common mistakes in insurance billing, Andy offers clear, practical advice that every dentist should hear.   We dive into proven strategies for handling patient receivables more effectively, including how to improve payment processes, when to send second statements, and why customizing your communication can significantly boost patient response. Andy emphasizes the power of personalization in billing and when it’s time to escalate your approach, whether that’s through strategic phone calls or outsourcing collections. If you're struggling with 90-day overdue accounts or long-standing balances, you’ll get actionable steps to turn things around.   Lastly, we cover the importance of implementing preventive systems to avoid A/R issues before they start. Andy shares insights on optimizing internal processes to keep your receivables in check, reduce stress for your front office team, and ultimately improve your bottom line. Whether you're actively battling collections or just want to tighten up your systems, this episode is packed with value tailored specifically for dental professionals. Tune in and learn how to take control of your practice’s financial health.   What you'll hear in this episode: [00:00] Introduction to Andy Cleveland [01:25] Andy’s Journey into the Dental Field [03:00] Challenges in Dental Accounts Receivable [05:25] Evaluating Practice’s Accounts Receivable [10:05] Common Mistakes in Insurance Receivables [13:05] Strategies for Patient Receivables [16:50] Improving Payment Processes [20:55] Sending Out Second Statements [21:20] Customizing Statements for Better Response [23:00] Escalating Communication Strategies [26:35] Preventive Measures for Better Collections [34:15] Dealing with Long-Standing Receivables [39:20] Optimizing Systems for Reduced Receivables   Connect with Andy on LinkedIn: https://www.linkedin.com/in/andygrovercleveland/   Check out the original episode:   https://www.youtube.com/watch?v=dN_7Zdui2Mk    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this episode, I reshare a prior episode where I sit down with the incomparable Dr. Anissa Holmes— dental coach, and the visionary founder of Delivering WOW. Dr. Holmes is known for helping dentists fast-track their success by blending strategic marketing with exceptional patient experiences. We kick things off by diving into how dentists can leverage Facebook marketing not just to increase visibility, but to attract high-quality patients who are the right fit for your practice. Dr. Holmes shares real-world examples and easy-to-implement tactics that have helped thousands of dental professionals grow their practices with purpose. From there, we explore how to create a unique dental experience that sets your practice apart. Dr. Holmes emphasizes the importance of aligning your entire team around a clear, inspiring vision—because when your staff is on the same page, patient care becomes exceptional and consistent. We also unpack her powerful method of reverse engineering for success—starting with your end goals and working backwards to create actionable steps that make progress feel both manageable and measurable. It's a game-changing approach for any dentist who’s ever felt stuck or overwhelmed by long-term planning. Finally, we dive into the art of reverse goal setting and why it's a smarter, more intentional path to practice growth. Dr. Holmes explains how to break big aspirations into smaller, strategic wins that keep you motivated and your team engaged. Plus, we discuss the role of effective communication strategies in developing a thriving, drama-free culture. If you're looking to scale your dental practice, boost profitability, and build a team that's aligned and energized, this episode is full of insight you won’t want to miss. Tune in now and get ready to take notes—you’re going to walk away with real strategies you can implement immediately. What you'll hear in this episode: [00:35] Dr. Holmes' Recent Developments [01:40] Delivering Wow and Facebook Marketing [04:20]Creating a Unique Dental Experience [13:25] Vision and Team Alignment [15:10] Reverse Engineering for Success [18:45] The Importance of Speed in Business [19:05] Reverse Goal Setting for Growth [19:45] Effective Communication Strategies Learn more about Delivering Wow: deliveringwow.com Connect with Anissa on LinkedIn: https://www.linkedin.com/in/anissabroussard/ Check out the original episode: https://www.youtube.com/watch?v=XNTZrUMxkwQ   Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

Today, I am resharing one of our previous insightful episodes, where I hosted Jayme Amos, a prominent figure in the dental industry whose journey to practice ownership is nothing short of inspiring. If you’ve been considering the move from associate to owner, or if you're simply looking to elevate your career, this episode offers a wealth of knowledge that you won’t want to miss.   Jayme shares his personal story, detailing the steps he took to embrace clinical freedom and financial independence (two key pillars of success in dental practice ownership). We’ll explore the challenges of navigating associate-to-partner relationships, the importance of identifying your ideal patient, and the factors you should consider when choosing the perfect practice location. Jayme's insights are invaluable for any dentist looking to transition into ownership or refine their existing practice strategy.   This episode is a must-listen for anyone in the dental field who aspires to take their career to the next level. Jayme's journey serves as a powerful reminder that with the right mindset and strategies, you can create a practice that not only meets your professional goals but also aligns with your personal vision for success. Whether you’re just starting out or are already on your journey, this advice will provide you with the tools you need to thrive in today’s competitive dental market. Tune in for practical advice, real-world strategies, and inspiration to help you take the next step in your dental career.   What you'll hear in this episode: [00:05] Introduction to Jamie Amos: Dental Industry Influencer [00:15] Key Topics in Dental Practice Ownership [02:00] Meet Jamie Amos: Background and Achievements [04:35] The Importance of Clinical Freedom and Financial Independence [06:50] Overcoming Fear and Taking the First Steps [08:15] Jamie Amos' Journey into the Dental Industry [11:40] Challenges in Associate to Partner Relationships [17:50] Defining Your Ideal Patient and Practice Vision [26:10] Choosing the Right Practice Location   Learn more about Ideal Practices: idealpractices.com Connect with Jamie on LinkedIn: https://www.linkedin.com/in/jayme-amos-5a66449/ Check out the original episode:  https://www.youtube.com/watch?v=Ts0f0mgYhBY    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this special re-release, I’m excited to revisit another one of our most impactful conversations with Dr. Bill Williams—an accomplished dentist, entrepreneur, and educator whose career has inspired countless professionals in the dental field. We begin by diving into his early career and education, and how his commitment to mastering multiple disciplines led to the creation of his unique approach. Dr. Williams shares how continuous learning and a passion for excellence helped him stay ahead in an ever-changing industry.   During our conversation, Dr. Williams walks us through the challenges of relocating and building a new dental practice from scratch. He shares the marketing strategies, community engagement tactics, and operational systems that allowed him to grow quickly and efficiently. From balancing complex and routine cases to building a solid reputation, he provides valuable insight into how dentists can streamline their workflow and stay productive while scaling their practices.   We also explore Dr. Williams’ dedication to mentoring the next generation of dentists, including the powerful lessons he has taught through the Solstice Five M Master's Academy. He talks about the importance of saying “yes” to opportunities, the value of mastermind groups, and how goal setting and strategic marketing have played a key role in his long-term success. Whether you're starting fresh or looking to level up your practice, this timeless episode is packed with actionable advice and inspiration.   What you'll hear in this episode: [00:00] Introduction of guest, Dr. Bill Williams [01:30] How Dr. Williams Built a $5M Practice From Scratch [03:20] The Power of Continual Learning [04:40] Building Multiple Skills & Resilience [07:00]  Dr. Williams’ Bold Move to a New Town and Practice [10:15] Community Involvement & Marketing to Fuel Growth [13:00] Practice Expansion & Facility Design [17:00] High-Production Mindset & Systems [19:00] Staff Leadership & Goal Setting [22:00] The Power of Mastermind Groups & Mentorship [27:00] Closing Advice: Strategic Planning   Connect with Dr. Bill Williams on LinkedIn: https://www.linkedin.com/in/dr-bill-williams-0993491   Check out the original episode:   https://www.toothandcoin.com/post/how-to-grow-a-dental-practice-to-5-million-a-year-in-collections    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this episode, I am resharing a prior episode where I sat down with Dr. Justin Short to explore his journey from practicing dentist to successful multi-practice owner and respected leader in the dental community. Dr. Short shares how he built a career grounded in vision and intentionality, while achieving the elusive goal of work-life balance. We discuss the challenges he faced early on, how he overcame them, and what ultimately helped him grow not just as a dentist, but as a business owner and leader. Together, we dive into key strategies for acquiring and scaling dental practices, building trust through patient relationships, and standing out in a competitive market. Dr. Short offers valuable insight into the power of reviews and referrals, the importance of clear leadership, and the role confidence plays in treatment planning and case acceptance. He also outlines common mistakes many dentists make—like poor communication, lack of vision, and inefficient systems—and shares how to course correct with the right mindset and structure. Whether you're an aspiring practice owner or a seasoned dentist looking to optimize efficiency and lead a stronger team, this episode is packed with real-world advice you can apply right away. From training your team and improving patient communication to creating a practice culture that sets you apart, Dr. Short delivers strategies that inspire and empower. You won't want to miss this episode.   What you'll hear in this episode: [00:40] Meet Dr. Justin Short [02:30] The Journey to Owning a Dental Practice [03:55] Challenges and Lessons in Practice Acquisition [06:40] Strategies for Practice Growth [09:05] Building Patient Relationships [12:40] The Importance of Reviews and Referrals [14:40] Creating a Unique Patient Experience [16:45] Insurance and Fee Structures [17:40]Helping Other Dentists Succeed [18:00] Common Mistakes Dentists Make [22:25] Effective Case Presentation [25:45] Improving Case Acceptance [29:30] Efficiency in Practice Management   Connect with Justin on LinkedIn: https://www.linkedin.com/in/justin-short-4baa2b126/   Check out the original episode:   https://www.toothandcoin.com/post/how-to-work-less-while-still-growing-your-dental-practice-with-justin-short    Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this special re-release, I revisit one of our most insightful and popular episodes featuring Dr. Trent McCord, as he takes us through his inspiring journey to dental practice ownership. Whether you're hearing it for the first time or catching it again with fresh ears, this conversation is packed with timeless value. Dr. McCord opens up about the early challenges he faced, including the fears that came with launching his own practice and the learning curve that followed. He shares how Breakaway Practice Seminars and mentorship played a pivotal role in helping him navigate those first critical steps.   We dive into the strategic decisions that shaped his success—choosing the right location, crafting effective marketing strategies, and the importance of becoming involved in his local community. Dr. McCord reflects on the realities of startup life, offering honest lessons from missteps in delegation, office systems, and hiring practices. We also get into the challenges of managing team dynamics, patient referrals, and building a strong reputation through online reviews.   This episode is a goldmine for dentists at every stage—especially those considering practice ownership or looking to refine their operations and leadership style. Dr. McCord’s transparency about the struggles and rewards of ownership makes this a must-listen. We wrap up by exploring his future goals, long-term aspirations, and how he's continuing to grow both professionally and personally. Join me for this powerful episode, as we reshare a conversation that's just as relevant and inspiring today as it was when we first released it.   What you'll hear in this episode: [01:35] Dr. McCord's Journey to Practice Ownership [04:35] Challenges and Learning Experiences [06:25] Breakaway Practice Seminars and Support [12:25] Marketing Strategies and Community Involvement [15:50] Reflecting on Mistakes and Growth [17:05] Struggles with Delegation and Office Systems [18:20] Managing Patient Referrals and Reviews [20:10] Hiring and Team Dynamics [25:15] Interviewing and Reference Checking [29:30] Future Goals and Aspirations   Learn more about Mint Dental's services: mintdentalar.com Follow Trent McCord on LinkedIn: linkedin.com/in/trent-mccord   Check out the original episode:  https://www.youtube.com/watch?v=ZW7oenzxHl4   Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this episode I am resharing an oldie but goodie [from Sep 16, 2016], where I’m joined by the one and only Laura Hatch, founder of Front Office Rocks, and we’re diving deep into how to turn your dental front office into a well-oiled, patient-loving machine. Laura shares how her training platform got started, who it’s for, and why hiring for personality and customer service is often way more impactful than dental experience. If you’ve ever struggled with communication breakdowns, inconsistent patient experiences, or team members who just don’t “get it,” this episode is for you. We cover everything from how top dental practices use Front Office Rocks for full-team training, to bridging the frustrating gap between your expectations and your team’s performance. Laura dishes advice on how to approach staff about training (without making it awkward), how to make training actually fun, and why building a culture of constant improvement is the real secret to long-term success. Plus, we tackle the big issues hurting your practice—poor phone skills, weak customer service, and staff that doesn’t understand the “why” behind daily tasks. Whether you’re a brand-new practice owner, a dental student dreaming big, or someone who just inherited a team with a lot of baggage, Laura gives you a game plan to reset your culture, train with purpose, and get your team working toward shared goals. We wrap with how to get started with Front Office Rocks, what’s included, and how to connect with Laura for more resources. If you want patients raving about your office—and sticking around for life—this is the episode you need in your ears. What you'll hear in this episode: [00:00] Introduction to Laura Hatch and Front Office Rocks [01:05] The Origin Story of Front Office Rocks [03:15] The Importance of Training in Dental Offices [04:15] Success Stories and Implementation Strategies[ [05:55] Addressing Staff Resistance to Training [09:15] Tailoring Training for New and Established Practices [16:35] The Role of Customer Service in Dental Practices [23:20] The Impact of Office Culture and Communication [32:30] Conclusion and Contact Information Learn more about Front Office Rocks: https:/www.frontofficerocks.com Connect with Laura on LinkedIn: https://www.linkedin.com/in/laura-nelson-rocks Check out the original episode:  YouTubeEpisode 49: Training Your Front Office Staff With Laura Hatch        Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

Welcome back to part two of our deep dive into how Apex Payment Solutions is transforming the way dental practices manage payment processing. In this episode, we focus on transparency, fairness, and the hidden costs of traditional credit card processing that many dentists don’t even realize they’re paying. Apex is tackling these issues head-on with innovative tools and models designed specifically for dental professionals.   We take a closer look at how Apex eliminates traditional credit card fees.  We also dive into some methods of helping reduce these fees by utilizing surcharge and cash discounting models. We break down how each of these works, the legal and ethical considerations, and how they can seamlessly integrate into your practice to help you save money without compromising patient relationships. Plus, we talk about the real cost of accepting credit cards and how Apex helps you reclaim that lost revenue.   If you’ve been dreading the idea of switching processors, think again. Apex makes the switch simple, fast, and cost-effective, with expert onboarding and dedicated support every step of the way. Whether you're looking to cut costs, improve efficiency, or just gain more financial clarity in your practice, this episode is packed with actionable insights. Don’t miss this second half of our two-part series—it could be the financial game-changer your dental practice needs.   What you'll hear in this episode: [01:45] Apex Payment Solutions: Transparency and Fairness [04:50] Innovative Solutions for Dental Practices [09:10] Apex Zero: Zero Cost Processing [17:00] Switching to Apex: Easy and Cost-Effective [10:25] The Hidden Cost of Paying with Credit Cards [11:09] Surcharge Model for Credit Card Fees [12:25] Cash Discounting Model for Credit Card Fees [17:00] Switching to Apex: Easy and Cost-Effective   Connect with Dr. Zak Allmand: Learn more about Apex Payment Solution's Services: http://apexpaymentsolutions.com/ Email Zak:  [email protected] Schedule a time with Apex: Contact Form   Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this episode, I sit down with Dr. Zak Allmand—dentist, entrepreneur, and former Air Force officer—to explore his unique journey from military service to successful dental practice ownership. Dr. Allmand shares how his time in the Air Force shaped his leadership style and fueled his passion for building something of his own. We dive into the challenges he faced when stepping into ownership, how he overcame them, and the mindset shifts that helped him thrive as both a clinician and a business owner.   Our conversation takes a fascinating turn as Dr. Allmand discusses the creation of Apex Payment Solutions, a company he co-founded to offer dentists a more transparent, tailored approach to payment processing. He reveals the story behind Apex’s growth, the importance of finding the right business partner, and how aligning on mission and values has been key to their success. His perspective offers valuable lessons for any dentist looking to expand beyond the operatory.   We also unpack the role of technology in modern dental practices and how innovations can drive both efficiency and profitability. Dr. Allmand shares practical strategies for managing overhead and increasing your bottom line without compromising patient care. Whether you’re a practice owner or aspiring entrepreneur, this episode delivers insight, inspiration, and real-world advice you can put to work right away. This is part one of a two-part episode, so be sure to subscribe and stay tuned for even more in the next installment!     What you'll hear in this episode: [00:40] Meet Dr. Zak Allmand: From Dentist to Entrepreneur [01:30] Dr. Allmand's Journey: From Air Force to Practice Ownership [02:40] Challenges and Strategies in Practice Ownership [04:05] The Birth of Apex Payment Solutions [06:25] Partnership Dynamics and Business Growth [11:25] Innovations in Dentistry: Technology and Efficiency [15:00] Managing Overhead and Increasing Profitability   Learn more about Apex Payment Solution's Services: apexpaymentsolutions.com Email Zak: [email protected]  Schedule a time with Apex: Contact Form   Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

Show Notes: In this episode, I’m diving into a real-life business fraud case that serves as a wake-up call for practice owners everywhere. I’ll walk you through the shocking details of how one business fell victim to internal fraud—and the overlooked vulnerabilities that made it all too easy. As I break down this case, we’ll take a hard look at possible business banking security shortcomings that many dental and healthcare practices unknowingly expose themselves to every day.   One of the biggest misconceptions I tackle in this episode is the belief that your CPA is responsible for catching fraud. Preventing fraud is not a responsibility designated to CPA's from the AICPA. I’ll explain why relying on your accountant or bookkeeper for fraud prevention could be a dangerous mistake—and what you should be doing instead.   With so many practices increasingly dependent on online payment portals, the convenience comes at a price. The truth is, high online portal usage combined with low security measures creates the perfect storm for fraudsters. I’ll share what to look out for, where most practices drop the ball, and how to shore up your defenses without slowing down your operations.   What you'll hear in this episode: [0:40] Real-Life Business Fraud Case [1:50] Business Banking Security Flaws [3:25] Preventive Measures for Fraud [4:05] Preventing Fraud is Not a CPA's Responsibility [5:50] High Online Portal Use [6:40] Low Security Measure for Online Payment Portals   Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this episode, I dive deep into one of the most critical yet overlooked components of running a financially successful dental practice—knowing your numbers. Specifically, we’re breaking down how to understand your breakeven point, why it matters, and how it directly influences your profitability. If you've ever wondered what it truly takes for your practice to stay in the black, this episode is your blueprint.   I walk you through how to calculate your daily collections goal with clarity and purpose. It’s not just about throwing a number on the wall and hoping to hit it—this is about reverse engineering your success. From there, we take it a step further and break down those daily goals by department, giving you a clearer picture of where each segment of your practice needs to perform in order to meet and exceed your financial objectives. Whether it's hygiene, restorative, or specialty services, every department plays a crucial role in your practice’s financial ecosystem.   We also explore common challenges that may arise as you implement these strategies, from inconsistent collections and staff accountability to patient scheduling, and how to proactively address them without derailing your momentum. Running a dental practice means facing numbers head-on, and in this episode, I share practical insights and tools to help you take control of your financial future with confidence.   If you’re ready to stop guessing and start growing, hit play and join me for a focused, no-fluff conversation that will change the way you think about your practice’s daily performance. Don’t miss this chance to sharpen your strategy and take a big step toward financial clarity on The Tooth and Coin Podcast.   What you'll hear in this episode: [0:05] Understanding Your Breakeven Point [1:20] Calculating Your Daily Collections Goal [3:25] Breaking Down Daily Goals by Department [4:55] Addressing Potential Challenges [5:35] Conclusion and Final Thoughts   Learn more about Tooth and Coin's services: https://www.toothandcoin.com/   Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics Follow us on Instagram: https://www.instagram.com/toothandcoin/ Follow us on X: https://x.com/ToothandCoin Follow us on Facebook: https://www.facebook.com/toothandcoin/ Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/ Follow us on TikTok: https://www.tiktok.com/@toothandcoin