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Recorded at the end of 2021, the creative duo behind the Cultural Detective tell its story. 0.00 Introductions Dianne and Greg’s early life and work. And a nutshell intro to Cultural Detective. 11.49 Cultural Detective at the end of 2021 How Cultural Detective went online. 14.30 Milestones The big moments when Cultural Detective took a step forward. 19.00 Cameraderie Old friends at the Cultural Detective reunion 21.02 The Cultural Detective retires Goodbye party, seeking a buyer, covid, case closed. 25.37 The authors Opportunities for interculturalists and the hard life being a solo practitioner interculturalist. The authoring process. 29.48 toughest moment How to you respond to the statement that Dutch men are more likely to be sexist? 32.46 Most-enthusiastic customer Answering the call of a call centre 34.58 Most fun and most surprising Sing along with Cultural Detective. It’s not jut a business tool. 37.15 Most popular Self-discovery 41.56 Heroes of Cultural Detective Greg Webb, George Simons and many more. 46.15 What’s changed in the intercultural field? Remember the days when there was enough time to solve people problems? Global Diversity Equity and Inclusion Benchmarks (46.12) 52.15 What’s next for the Cultural Detectives? Off the grid in Cuba 55.45 Dianne Hofner Sapphire’s contribution to the Intercultural Toolbox A page of freebies collected over the years. For greg’s contribution, check the intercultural toolbox website. 57.05 Contact info Web and other contact details for Dianne the photographer and Greg Webb the web master Culture Count Coming up in conversation were Japan, Mexico, Hopi, Navaho, Netherlands, India, USA in order of mentions. https://interculturaltoolbox.org/episodes/who-were-the-cultural-detectives

0.00 Intro to a record-breaking podcast More resources from this episode than any other episode so far. Visit the episode webpage. 3.02 Gaby’s professional origins Latest learning via Glasgow’s Digital Institute. The books, organisations and experiences through which she became an interculturalist. 5.33 Mentoring programme for interculturalists Boost: SIETAR UK’s mentoring programme for interculturalists 9.06 Working at Worldwork Trust across cultures. Also: what else is Gabriela working on?r 12.56 Building your career at a high-profile intercultural provider Steps into the work of organisations who are influencing trends in the intercultural field: blogs, certifications, internships. Diversity of roles at large providers, including an insight into her role as a learning solutions designer. 19.40 Pros and cons of freelancing Flexibility, choice, overwhelm, sporadic work, isolation. How to understand the customer, as an external. Lots of tips here, for example, building your relationship with your project manager. 24.37 Intercultural trainer communities and courses Frameworks and related communities. Getting maximum benefit from your chosen certification, train-the-trainer or academic courses. 35.48 Journals and books for interculturalists A balance of academic and personal resources. Lots of links here. Check them out on the episode page! 38.36 Podcasts and social media More recommended channels and how to prioritise the way you engage. 47.42 Changes coming to the intercultural scene? Awareness and relevance of intercultural skills and the impact of technology and new business practices. 51.53 Gabriela’s contribution to the Intercultural toolbox An exercise for people who don’t change overnight (everyone) 53.37 What’s next for Gabriela Interiela 55.08 Contacting Gabriela Find her on LinkedIn and connect https://interculturaltoolbox.org/episodes/boost-your-career-as-an-interculturalist

The creative duo behind the new Intercultural Pendulum model tell the story friendship, collaboration between research and practice, and the formation of the new model. 0.00 Intro How much do you know about the DMIS, the IDC and the IDI? Hello to Kris and Sundae 2.23 What is the Intercultural Pendulum? Kris’s personal story. From early exposure to culture to a PhD in the Cultural Field. The origins of the project at living room table. Sundae’s story, how she had swung on the pendulum in her own life. 9.48 Mentoring through cross-cultural experiences On the importance of reflection and dialogue on the path to wisdom. 11.07 The connections between practice and research Friendships sustained through research collaboration. Curiosity and validation. 14.37 The traditional model of intercultural competence What is intercultural competence? 21.49 Introducing the DMIS and the IDC A linear model of intercultural competence you may have seen before 25.55 Introducing the Pendulum model of intercultural competence Swinging back and forth, as it is in real life 30.22 Too low on a scale The feeling you get when you are too low on a scale. A story of inspiration to make something better for coaches and coaching clients. 32.10 Magnets and anchors What are the magnets pushing us and pulling us towards an over-focus on difference or similarity? 37.51 The development model in the hands of practitioners Using anchors in practical coaching and mentoring. Not just for progress and growth but for maintenance. The difference between resilience and endurance. 42.15 Exploring the Pendulum model Avoiding a unidirectional idea of intercultural competence development 49.37 The Pendulum project Resources for interculturalists in the pipeline. A framework for head, heart and hands: ABCs (affect, behaviour, cognition). 56.03 Getting involved with the Pendulum model Where to look for Pendulum material and what you’ll find there. 1.02.36 Kris Acheson’s contribution to the Intercultural Toolbox Feel included 1.06.40 Contact info Sundae and Kris are available via email and via their organisations Culture Count Coming up in conversation were USA, Switzerland, South Africa, Burkina Faso. https://interculturaltoolbox.org/episodes/what-should-interculturalists-know-about-the-intercultural-pendulum

Viviana Premazzi explains her origins of her work as an interculturalist and the current programme for the development of leadership skills in women 0.00 Welcome Say hello to Dr Viviana Premazzi 2.38 A programme for women Is there a discussion about women-only spaces happening in the Mediterranean region? 5.05 Viviana’s journey into intercultural work Via Brazil, Italy, the United Nations and the USA 12.35 Designing the programme Goals of the Women’s Leadership Development Programme 14.50 Do women experience cultures differently? The reality of macho cultures for women in leadership positions 17.33 Delivering leadership training How should a trainer approach international leadership training taking women’s intercultural needs into account? 19.35 Resources for women leaders Some recommendations if you are not yet registered for this women’s leadership across cultures dimension 22.10 Viviana Premazzi’s contribution to the Intercultural Toolbox Something to increase your exposure to the authentic local culture 24.22 What is next for GMD Plans for the next Women’s Leadership Development programme 26.09 Contacting Dr Viviana Premazzi She’s easy to find on social media Culture Count Coming up in conversation were Italy (four times), Malta (twice) Mediterranean cultures (twice), Afghanistan, Brazil, Italy (north), United Kingdom, in order of mentions. https://interculturaltoolbox.org/episodes/how-can-we-develop-women-leaders-to-succeed-across-cultures

Sundae Bean tells the story of her intercultural career and the intercultural coaching approach she recommends Chapters 0.00 Intro and Sundae’s story Her life and move into intercultural work, with no shortcuts arising out of family or institutional connections. 5.18 Current interests A self-described nerdy social scientist has come up with a new way of presenting the developmental model of intercultural sensitivity. How the messiness of human lives could be reflected better in intercultural models. 9.51 An interculturalist moving into coaching How the advantages of coaching addressing the whole person balanced the cultural perspective. 13.13 Coaching v training comparison Learn to say short-term solution-oriented coaching in German. Who is the expert? Who has the goals? 17.43 The skills of the coach Presence, establishing trust and safety. Helping the client find their own answer. 20.26 The hardest part of becoming a coach The strength to listen being vulnerable together. 24.20 Discovering potential coaches The mission of the expat coach coalition is a group of practitioners who have lived it and are willing to partner with clients as a compassionate witness. 27.35 The Expat Coach Coalition A sisterhood of coaches with a common interest 31.10 What makes an intercultural coach? The hard work to become an intercultural coach: frameworks plus lived experience outside of your original world view. Growing as a coach. What is the reward of coaching? 39.46 Sundae Bean’s contribution to the Intercultural Toolbox A rich resource of tools and community for interculturalists 42.43 Contact info Best ways to reach Sundae and get involved with the Expat Coach Coalition Culture Count Coming up in conversation were Switzerland,Burkina Faso, USA, South Africa, in order of mentions. https://interculturaltoolbox.org/episodes/what-makes-an-intercultural-coach

Tamara Makoni reveals how she is creating a new intercultural training business. 0.00 Intro Hello to Tamara and the seeds of a business idea 03.12 The journey into the intercultural field Interest in culture has deep roots in childhood and the skills for running a business come from a diverse career in multiple fields. Working with intercultural themes before acquiring the interculturalist label. 8.08 Naming the company A meaningful name Kazuri: https://www.kazuriconsulting.com/ 9.47 The elevator pitch Discover, act, thrive 14.36 Branding an intercultural training business What do we want people to think when they hear the name Kazuri Consulting? 15.44 Building on a previous career Bringing skills and experience into the intercultural field 18.18 How to start a business The mechanics of creating a new company in Belgium 21.42 The company website Creating a website for an intercultural consulting business 23.41 Team, network and collaborations Presenting the faces and teams of the company in public. Planning for collaborations. 26.44 Concepts and frameworks Choosing tools, material and leaving space for customisation and innovation 30.35 Reviewing progress the entrepreneurial journey and a key milestone at two and a half years 35.15 Purpose Culture as a source for thriving 36.56 Peer support Creating a new intercultural business has revealed the generosity of a lot of people 41.37 Tamara Makoni’s contribution to the intercultural toolbox What is it? That's a good question. 44.08 Contact and connection Web and other contact details for Tamara Makoni, plus a tip about a professional networking app Culture Count Coming up in conversation were Belgium, Zimbabwe, Japan, Kenya, USA, in order of mentions. https://interculturaltoolbox.org/episodes/how-do-you-start-an-intercultural-consulting-business

Nannette Ripmeester reviews how culture impacts recruitment and what recruiters fishing in the global talent pool can do to make their hiring processes more culturally inclusive. 0.00 Intro Hello to our guest 2.10 What is happening in recruitment? The stop and start of the recruiting in the pandemic. New post-pandemic interview questions. Where do we see ourselves in five years’ time? 5.09 Nannette’s story Her life and work. What is employability? What chance event led to a life in culture and employment 11.30 The recruitment scene Who are the major players? 13.55 Culture and employability The importance of intercultural skills in recruitment has risen to near the top of the list. Researching the benefits of spending time abroad. The new cultural etiquette of video meetings. 20.58 Recruiters and culture What the intercultural field can offer to recruiters to develop their intercultural skills. Guidance on asking interview questions is from a Western point of view. 24.56 Culture-specific knowledge Recruitment outside the interview. The CareerProfessor profiles. Cultural differences in CVs (resumés) and the whole cycle of recruitment. 30.35 What does a recruiter need to know about cultures? Diverse practices in presenting your skills. Who should adapt: employer or employee? 37.15 Employer brands and culture Are organisations known for reflecting their national culture? 41.23 Nannette Ripmeester’s contribution to the Intercultural Toolbox A map which makes us see the world in a new way. 45.22 Contact info Web and other contact details for Nannette Ripmeester and ELM (Expertise in Labour Mobility) Culture Count Coming up in conversation were Netherlands (3), UK (2), Finland (1), India (1) and Brazil (1). https://interculturaltoolbox.org/episodes/how-to-recruit-across-cultures

Elaine Teo is an interculturalist who has integrated mindfulness into her coaching and training practice. Listen if you want to experience how she models a mindful moment deployed as part of a corporate training programme. 0.00 Intro and Elaine’s story Elaine’s story and how she started with Mindfulness.  About the over-concentration on the intellect. In addition to intellect: heart, body, spirit. How mindfulness equips Elaine to go into training/coaching. Books and resources (see links on the episode on the webste) Discovering mindfulness’s effectiveness. Overcoming things which stand in the way of effective intercultural training. 11.47 Business story and personal origins of intercultural thinking Founding Living Potential International, LPI. Education at United World College, with Kurt Hahn. A visceral response arriving in Italy. Catching the intercultural bug. What is the intercultural bug? 18.21 Different approaches to mindfulness The difference between mindfulness and meditation. Some recommendations for when to take a mindful moment in our everyday life. Compassion meditation, gratitude meditation. Radiating out loving kindness. Secular and religious contemplative practice. 25.17 Resources for interculturalists Thay, Richie Davidson, Jon Kabat-Zinn and more 29.13 Mindfulness and culture What is the relationship between mindfulness and culture? Using mindfulness to deal with cross-cultural stress and other kinds of stress. “Let’s have a mindful moment”. Introducing mindfulness in an explicit way in intercultural training. 35.29 A mindful moment with Elaine Simulating an implicit mindfulness moment in a corporate setting. 40.57 Introducing mindfulness in organisations Recognising an opportunity to introduce mindfulness Discovering the appetite for mindfulness. Basing it on your usual diagnostics. The power of the pause. What mindful trainers do differently from other good trainers. Dealing with sceptics. 43.15 Explicit mindfulness Named, explicit, mindfulness or meditation sessions in a corporate environment At least two scenarios for doing mindfulness sessions. 49.19 Starting mindfulness with people and processes Which intercultural process and which individual clients could be a good place to start? The ethics of mindfulness. It is powerful stuff. Handle with care! The short-lived nature of our thoughts and emotions. Refactory periods. 1.01.35 Benefits and biases The professional benefits of mindfulness as an interculturalist Recognising and escaping biases. Releasing clients from the pressure to solve problems instantly. 1.13.30 Elaine Teo’s contribution to the Intercultural Toolbox Breath 1.19.29 Contacts and events Email contact and the Wine and Mind concept User-friendly contemplative practice. Controversial in certain circles. Culture Count Coming up in conversation were: Singapore and Singapore Chinese, France, Italy, Switzerland, United Kingdom, Vietnam, in order of mentions. https://interculturaltoolbox.

Fiona Price tells the story of her work with international names: a highly intercultural specialism yet highly unusual in the intercultural field 0.00 Intro Getting Fiona’s name right. 3.08 Fiona's story How did Fiona develop her unusual specialism? A smash hit idea. 5.53 First impressions How much do first impressions matter? What is the role of names in that situation? Why do names matter? 7.33 Names in theory Where do names fall in the theories of cultural competence? Being good at names as a practical skill. 9.41 More about Fiona’s work A practical approach. And some targeted workshops. 13.20 Fiona’s work with names Books, workshops, coaching, reading 16.43 What can names tell us about a person? Cultural info encoded into names 17.38 Why do people change names when they change cultures? Switching names in China (both directions). Names appropriate to the context. 21.39 Name sensitivities, practices and rules Crazy Rich Asians (movie). Dominant cultures 23.15 Localising names McKay/McKay, Nguyen. Pronunciation, spelling and changing names. Who sets the rules? Pressure to use names in a local or foreign way. 30.29 Honorifics Oscar-winners, princesses and Osama Bin Laden 34.57 What is the cost of getting it wrong? Being inclusive with names 39.10 Are we getting better at international names? Recognition of sensitivities. Skills. 41.35 What’s available if you want to get better at this? Availability of help. Different phonetic spelling in different English-speaking cultures. 48.07 Fiona’s contribution to the Intercultural Toolbox A pronunciation website: https://interculturaltoolbox.org/tools/forvo-the-pronunciation-helper 50.14 Contact info Web and other contact details for Fiona Price Culture Count Coming up in conversation were Asia, China, Australia, Malaysia, Saudi Arabia, Africa, West, Indonesia, Middle East, Nigeria, Vietnam, USA, Iceland, South Korea, in order of mentions. https://interculturaltoolbox.org/episodes/saying-name-right-the-most-forgotten-intercultural-skill

Grazia Ghellini shares stories from her work as a professor of intercultural ethics 0.00 Intro and Grazia Ghellini’s story Her multicultural life and multiple roles. On being an intercultural game maker. 12.16 What is business ethics? What business ethics tackles and how it connects with intercultural themes 14.09 Ethics in a real, diverse world Some examples of ethical questions in action. Including nepotism, gift-giving, human rights. 18.01 Ethical solutions How can ethics help us solve real-world dilemmas? Some frameworks include the Stakeholder approach. Trompenaars' reconciliation of dilemmas. Mitton Bennett’s Constructionist approach. Values & Knowledge Education method: VaKem 27.31 Ethics for interculturalists Designing simulations. Gamifying cultural and business dilemmas. 32.21 How to get started with ethics as an interculturalist Recommeded resources include Cultural Detective and Diversophy, Trompenaars' latest book. Christoph Barmeyer’s 2016 book. 38.28 How do businesses do ethics? Find the ethical people in business! 41.00 What are the trends in the world of ethics? DEI, Harassment, AI, Whistleblowers, Global citizenship and climate change, CSR and more. Business ethics as taught in business schools. Risk of dogmatic universalist approaches to business ethics. 53.46 The role of an intercultural coach or teacher in real ethical dilemmas Some examples where Grazia Ghellini has faced a real dilemma. 1.00.19 Grazia Ghellini’s contribution to the Toolbox A cultural conversation starter 1.04.04 Contact info Email and Linkedin details for Grazia Ghellini Culture Count Coming up in conversation were France, Italy, China (three or four times each), Japan (twice), and at least once: Germany, Hong Kong, Netherlands, Saudi Arabia, Taiwan, United Kingdom , USA, Western cultures. https://interculturaltoolbox.org/episodes/what-should-interculturalists-do-about-business-ethics

Guy Bondonneau shares stories from his paid and unpaid work as an interculturalist mediator and treasurer 0.00 Intro Why SIETAR matters to so many interculturalists. This episode's Culture Count. 2.15 Guy Bondonneau’s story His life and work. Naming an intercultural business. ESSEC mediator qualification. 12.40 Volunteering in general Why volunteer when you have paid work? 17.40 Volunteering for SIETAR Volunteer roles at SIETAR 38.00 Role reversal Guy Bondonneau's contribution to the Intercultural Toolbox 41.20 Contact info Phone and email details for Guy Bondonneau Culture Count Coming up in conversation were France, United Kingdom, England, South America, Sweden, Switzerland, Bangladesh, Uruguay, in order of mentions. https://interculturaltoolbox.org/episodes/why-volunteer-for-sietar

In this episode interculturalist Miroslava Hristova shares insights into her digital transformation projects and other change programmes. Culture is often a factor, so we hear how she raises awareness and develops intercultural competence for her clients. 3.48 Miroslava Hristova’s story Her life and work. Bulgaria, Morocco and France. Discovering professional interests in international organisations. The Pizza model of culture. 14.00 Organisational cultures: origins and influences Leaders, legends, history. The relationship with national culture. Uncovering unconscious cultural influences in Romania. 17.45 The role of leaders in change management Awareness of leaders. An American company doing business in Europe. How much do leaders recognise cultural issues? 25.18 The day-to-day work of an intercultural change manager Starting up a new project. Conversations with the most resistant people. Communication, training, coaching, and intercultural awareness. 30.00 Project management and the human aspects of change Delivering change in harmony with people. Trends in digital transformation. IT and other kinds of change management. Mergers and acquisitions 36.42 How does culture impact change management programmes? Some typical key issues include time, written commitments and building trust. 47.22 Intercultural training for the inexperienced Miroslava Hristova's contribution to the Intercultural Toolbox. Engaging students in cross-cultural training, The Villager game simulation. Giving intercultural experience to those who have none. 55.08 A book and contact details About the book written by Miroslava Hristova. And contact details. Culture Count Coming up in conversation at least three times were European cultures, Germany and the USA.Arab countries came up at least twice and the following were also mentioned: Bulgaria, France, Hungary, Morocco, Romania, Saudi Arabia, South Korea, Spain, Sweden https://www.interculturaltoolbox.org/episodes/culture-in-change-management