Advertise on podcast: GlideChat

In this episode of GlideChat, hosts Aric Jones, COE Lead for Risk and Security, and David Limas, Solutions Consultant - Risk & Security at Everforth GlideFast, break down the complexities of AI governance and managing AI sprawl.1Discover why AI Control Tower is more than just a vendor tool—it's a critical framework built around five key organizational pain points: discovery, observation, governance, measurement, and security. We also dive deep into recent ServiceNow acquisitions like Basa, Armis, and Trace Loop, explaining how they provide a native, full-circle view of what your AI agents are doing inside the box.Ready to build your AI framework? Learn about GlideFast's AI Control Tower FastTracks to help your organization with strategy, privacy, compliance, and ROI.

In the latest GlideChat, Brett Karl, VP of Alliances, Channel, & Federal Sales, and Trevor Edy, Industry Sales Director of SLED, dive into how digital transformation and ServiceNow are transforming the public sector industry. What’s happening now: From Tools to Outcomes: One platform, measurable ROI.AI in Action: Triage, predictive routing, summaries—live in production.Cut the Clutter: Consolidate apps, reduce costs, boost compliance.Real Impact: Manual workloads down 30–50%, processing times from days to minutes.

In this special UK edition of GlideChat, meet a couple of members of the GlideFast UK team to hear about their roles and what it's like working at GlideFast. Nicki Tones (Senior Business Process Consultant), Shane Rodgers (Lead Technical Consultant), and Roustan Kinioko (Senior Technical Consultant) discuss how they ended up in the ServiceNow world and what a day-to-day work life is like. They also talk about how the UK team is closely connected to the wider global GlideFast organization and what sets GlideFast apart.

First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process.Learn how to stop the noise and start seeing results.

Are countless hours and inconsistent formats plaguing your project status reports? For GlideFast, managing over 500 ongoing engagements, this was a critical operational challenge. Discover the solution that transformed their process from a manual headache into a streamlined, professional, and automated system. In this episode of GlideChat, host Brett Karl, VP of Solutions & Alliances at GlideFast, sits down with Ed Shea, VP of Professional Services at GlideFast, and the leadership team from VividCharts: Co-Founder and CEO Mitch Stutler, and Head of Account Management Rob Walsh. Together, they pull back the curtain on the exact reasons GlideFast chose VividCharts to revolutionize their project management reporting directly within ServiceNow.

Join Shayne Cooper, Director of Solutions Consulting, and Josh Herron, Solution Consultant at GlideFast, as they dive into the complexities of asset management, a crucial but often overlooked aspect of business operations. We explore how poor process definition can lead to asset sprawl and inaccurate data, especially in the context of today's hybrid and remote work environments. This discussion goes beyond the technology, emphasizing the risks of over-relying on tools as a "silver bullet" and highlighting the critical need for dedicated, skilled people to manage assets effectively.

Join Brett Karl, VP of Solutions & Alliances at GlideFast, as he sits down with John Castillo, US Senior Executive of Consulting Partnerships for Quality Clouds, for a deep dive into the often-overlooked world of technical debt. Discover how Quality Clouds’ innovative DevOps platform helps organizations identify, quantify, and strategically address the hidden costs and inefficiencies lurking in their code and configurations. Learn how proactive governance and powerful analytics can transform your development processes, drive significant cost savings, and unlock true innovation for your enterprise.

In this episode, we sit down with Brett Karl, Vice President of Solutions & Alliances, and Brian Wissinger, Associate Vice President of Professional Services at GlideFast, to explore the evolving world of Strategic Portfolio Management (SPM). From its roots in IT Business Management to its enterprise-wide impact today, Brian breaks down what SPM is, how it helps organizations align spend with strategic goals, and why more industries—from finance to pharma—are adopting it.

GlideFast’s Chief Customer & Delivery Officer, Ohad Kushner, sits down with Sam Callaway, leader of the Global Inspire Value team at ServiceNow. Together, they dive into one of the most important—but often overlooked—elements of digital transformation: value capture. Whether you're just starting your ServiceNow journey or scaling your platform, learn the do’s and don’ts of defining a “value north star,” measuring success, and building a blueprint for sustainable outcomes.

Welcome back to GlideChat, your go-to source for everything ServiceNow. In this episode, Brett Karl, VP of Solutions & Alliances at GlideFast, sits down with Ted Gronostalski, ServiceNow Sales Engineer at EchoStor, and Terrence Donovan, Director of Modern Workplace & Digital Workflows at EchoStor, to dive into how their 20-year-old, customer-obsessed organization is transforming its ServiceNow capabilities. They explore EchoStor’s evolution from a data center powerhouse to a multi-pillar IT solutions provider, how their strategic partnership with GlideFast helps deliver full-spectrum ServiceNow excellence, and what the shake-up in the ServiceNow partner ecosystem means for clients.

In this episode, our host Torie Salem, SVP of Sales at GlideFast, sits down with Lyndsay Harris-Kyei, Head of Social Impact at ServiceNow, to discuss how technology can drive meaningful change in communities worldwide. From investing in sustainable infrastructure to empowering nonprofits with AI and digital tools, Lyndsay shares how ServiceNow’s social impact initiatives are creating access to opportunity, technology, and knowledge. We also explore the ServiceNow.org Partnership with Good Grant and how it’s helping nonprofits enhance efficiency through the power of the ServiceNow platform. Join us for an inspiring conversation on how businesses can scale impact and collaborate for a better future.

Join us for an exciting episode of GlideChat as we sit down with Tyler Hoge and Rachel Kleshinski in our Cincinnati podcast studio! Rachel shares her inspiring journey from marketing to ServiceNow consulting and how the supportive culture at GlideFast helped her succeed. We dive into the power of community, overcoming imposter syndrome, and the collaborative spirit that makes GlideFast a standout in the industry. Whether you're looking for career insights, motivation, or just some great conversation, this episode has something for you! Tune in and be part of the GlideFast journey.

Join Brett Karl, Vice President of Solutions & Alliances, and Jake Hershkowitz, Regional Sales Executive, as they discuss GlideFast's expertise in providing innovative solutions to the energy sector. Dive into how GlideFast partners with businesses in industries like utilities, construction, healthcare, and more to optimize their IT operations, CMDB, ITOM, and security solutions, all using ServiceNow. Hear insights into the latest trends impacting energy companies and how GlideFast supports digital transformation efforts with tailored, efficient, and secure solutions.

In this episode of GlideChat, Ohad Kushner, Chief Customer & Delivery Officer at GlideFast, sits down with David Packer, Senior Director of Solution Consulting at ServiceNow, to discuss the evolution of the ServiceNow platform and its impact on businesses. David reflects on his eight years at ServiceNow, sharing insights on how customer needs have shifted from basic IT solutions to driving broader business transformation through technology. The conversation dives into the rise of AI, the growing importance of technology in business operations, and the critical role of successful partnerships in ensuring customer success. Tune in for valuable perspectives on navigating the ever-changing landscape of modern enterprise solutions.

In this episode of GlideChat, we sit down with Ohad Kushner, Chief Customer & Delivery Officer, and Ed Shea, VP of Customer Engagement at GlideFast Consulting, to discuss Ed's journey from management consulting to leading critical customer-facing teams. Ed shares his insights into the pivotal role of an Engagement Manager, the importance of building strong relationships with customers, and how his team drives successful ServiceNow transformations. We also explore how GlideFast’s growth and culture foster collaboration and customer satisfaction. Plus, find out about Ed's surprising TV appearance on HGTV!Tune in to hear firsthand how Ed and his team are shaping the future of ServiceNow implementations and customer success.