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Most legal AI conversations happen in the abstract. Not for Justine Campbell, Chief Legal Officer at National Grid. National Grid runs the electricity and gas transmission networks across the UK and the US, and literally keeps the lights on. In this episode, Justine joins PERSUIT COO Michelle Landy to talk about what AI adoption actually looks like when your industry is heavily regulated, your customers can't opt out, and the margin for error is nil. They cover: Why speed is the wrong metric for legal transformation in a regulated business How National Grid is piloting AI tools — and the non-negotiable guardrails around them Running hackathons with external law firms to co-design solutions What "right-sizing" outside counsel relationships really means The capability that will separate leading legal departments over the next few years If you work in legal, compliance, or operations in energy, financial services, healthcare, or any other heavily regulated sector — this one's for you. The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value. Hosted on Ausha. See ausha.co/privacy-policy for more information.

What does it take to stand out, stay human, and lead with authenticity in legal marketing? 💡 In this episode of The PERSUIT Podcast, host Alex Bullington sits down with Rachael Shilling, Director of Marketing & Client Services at Liskow, for an honest, energizing conversation about: 🚀 Standing Out in a Crowded Market How a 90-year-old regional firm competes with global giants by doubling down on its energy-sector roots. 💼 Rethinking RFPs & Client Value Why Rachael loves RFPs, how she first discovered PERSUIT, and how data-driven transparency helps firms win on expertise—not size. 🤖 AI, Empathy & the Future of Legal Work Rachael’s refreshing take on what AI can do—and what it can’t replace: trust, empathy, and real connection. Subscribe to The PERSUIT Podcast to stay ahead of the innovation curve in legal and lead with value. The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Hosted on Ausha. See ausha.co/privacy-policy for more information.

It's a special crossover episode of the PERSUIT Podcast this week as we re-play Jim Delkousis' recent interview with Mary O'Carroll on the Pearls On Gloves Off podcast. The two cover a lot of ground, including: Leading legal like a business The AI reckoning of the billable hour The hot topic of reverse auctions Big thank yous to Mary and her team for letting us share this episode. You can subscribe to Pearls on Gloves Off on Apple Podcasts and Spotify. The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value. Hosted on Ausha. See ausha.co/privacy-policy for more information.

From re-thinking the billable hour with Effective Fee Arrangements to building trust through transparency, Chris shares how clients and law firms can work smarter—not harder. Discover why the right people, the right data, and the right conversations are key to driving change in the legal industry. The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, Chris Perry, VP of Sales at Apperio, joins the PERSUIT Podcast to unpack why accruals are such a persistent challenge in legal ops—and how to fix them. From inaccurate estimates to strained client–firm communication, accruals impact far more than just finance. Key takeaways: Why hourly billing makes accruals inherently messy The pitfalls of relying on law firm estimates How Apperio uses actual unbilled data to improve accuracy The role of clear communication and expectation setting Why value-based pricing could be a game changer Listen in to learn how to rethink your accruals process. Learn more about Apperio and PERSUIT, book a demo today at http://www.persuit.com The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode of the PERSUIT podcast, host Chris Albrecht speaks with Maui Guevero, Senior Manager for the Legal Advisory Team at PERSUIT. They discuss the evolving landscape of client-firm relationships, the intricacies of law firm pricing strategies, and the critical role of communication in legal services. The conversation also delves into the impact of AI on legal work and how it is reshaping the dynamics between clients and firms. Insights from the PERSUIT Exchange event highlight the need for proactive communication and collaboration to enhance these relationships. Topics include: The client-firm relationship is often tense due to pricing pressures. Law firms can adopt bespoke pricing strategies tailored to client needs. Clients should articulate their priorities to foster collaboration. Clients are becoming more informed about AI capabilities. Both firms and clients need to initiate communication proactively. Find Maui on Linkedin at: https://www.linkedin.com/in/kmcge/ The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Jordan Weinstein, VP of Data & Growth at PERSUIT, shares insights around legal pricing trends for FinServ clients and AFAs, including: Do FinServ clients pay less? Why have some key cost-driving activities in AFAs plateaued in recent years? How can clients and firms take advantage of this research? The PERSUIT Podcast delivers deep discussions around the innovations happening in the legal space. PERSUIT. Lead with value. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Dr. Sebastian Lochen, the General Counsel and Head of Compliance at Thyssenkrupp, shares his professional journey within the company, where he began his career in the compliance department in 2011 and rose to lead the legal function in 2021. Throughout the discussion, Dr. Lochen emphasizes the significance of embedding the legal team within the business units to ensure proactive support and early involvement in organizational projects and decisions. Lochen speaks to the environmental and regulatory challenges Thyssenkrupp faces as it transitions to greener technologies, and how the changing business model, driven by regulatory pressures and economic shifts, requires adaptive strategies from the legal team to provide robust support while also maintaining vigilance over traditional risk areas like antitrust issues. The two also explore the evolving dynamics between Thyssenkrupp and its external legal advisors. Dr. Lochen discusses the critical role of law firms in providing innovative solutions and leveraging technology to enhance legal service delivery. He emphasizes the importance of a collaborative relationship with external partners to navigate new regulatory landscapes effectively. 04:36 Expansion of Compliance Programs Since 2011 07:36 Diversified Industry Ventures Overview 09:50 Integrating with Business Operations 13:41 Future Challenges: Regulation and Efficiency 18:06 AI Compliance Implementation Strategies 19:48 Evolving Role of Law Firms 24:53 Steel Industry's Green Transition 25:46 Navigating Economic and Legal Changes 29:33 Nurturing Children's Interests through Exploration Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, Cynthia Lareine interviews Samallie Kiyingi, the global General Counsel for Corporate Investment Banking at Standard Chartered Bank. The two talk about Samallie's impressive career journey, emphasizing her transitions across prestigious organizations like Afreximbank, Clifford Chance, Deutsche Bank, and Standard Chartered Bank. Despite initially focusing on international law and human rights, Samallie’s path led her into finance law, a transition influenced by mentors and opportunities to develop a wide range of skills. Her global career, spanning continents including Australia, Europe, Africa, and Asia, and her current role at Standard Chartered reflect a natural progression towards leveraging finance to foster prosperity. The conversation delves into Samallie’s leadership style, enriched by her culturally diverse work experiences. She discusses the challenges of adapting to different cultural contexts, such as her significant moves from Sydney to London, Cairo, and Singapore. One pivotal moment in her career was negotiating and procuring COVID-19 vaccines for African countries, where her structured finance expertise played a crucial role. Samallie stresses the importance of maintaining personal resilience and celebrating team wins in high-pressure situations. She advocates for clear daily routines, empathetic leadership, and building trust within teams to enhance productivity and innovation. Samallie also shares insights on elevating the in-house legal team's strategic role within organizations. She emphasizes the necessity of relationship-building, over-communicating, and taking ownership to demonstrate value beyond the traditional legal advisory scope. Additionally, as a member of Standard Chartered’s Diversity and Inclusion Committee, Samallie highlights the importance of fostering diverse leadership and creating opportunities for underrepresented groups. She balances forward-looking perspectives on technological advancements in the legal field with practical advice for young lawyers on betting on themselves and seeking roles that open future opportunities. Her personal reflections and professional guidance make for an inspiring episode, underscoring her belief in leveraging law and finance as tools for broader societal impact. 06:57 Cultural Bias in Leadership Adaptation 08:41 Cultural Sensitivity in Workplace Communication 14:16 Vaccine Collaboration and Coordination 17:16 Managing Stress Through Routine 19:28 Celebrating Wins Amid Challenges 24:04 Surprise Award Highlights Global Impact 27:16 Building Legal-Business Trust 30:17 Boosting Personal Visibility at Work 32:28 Visibility and Relationship-Building Strategies 36:10 Enhancing Diversity Through Senior Engagement 40:10 Tech Innovations in Legal Industry 43:26 Career Decisions: Prioritizing Future Opportunities Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, Jim Delkousis, CEO of PERSUIT, sits down with Tia Sherringham, General Counsel at DoorDash, to explore how legal can be a true business partner rather than just the department of “no.” Tia shares her journey from being the second lawyer at DoorDash to leading a global legal team of 150, navigating the company through hypergrowth, the pandemic pivot, and its IPO. She also dives into building a problem-solving legal culture, partnering with external counsel, and scaling legal for a global company. From empowering her team with a "Yes, And" mindset to balancing business agility and compliance, Tia offers valuable insights for legal leaders looking to evolve with their companies. For more great episodes of the Innovative Legal Leadership podcast, visit PERSUIT.com [00:01:14] - Tia's Journey to Law and DoorDash [00:03:18] - The Scrappy Early Days as DoorDash’s second lawyer [00:04:23] - The Pandemic Pivot, Pausing the IPO  [00:06:51] - Scaling Legal Through an IPO & Beyond [00:12:04] - The DRI Model and Empowering Her Legal Team [00:13:11] - Choosing the Right External Legal Partners [00:17:33] - Legal as the "Department of Yes, And" [00:19:34] - Legal & Marketing Collaboration (Including a Super Bowl appearance) [00:21:32] - The Future of Legal & AI [00:22:40] - Advice to Her 25-Year-Old Self [00:24:25] - Fun Wrap-Up: Tia’s Go-To DoorDash Orders Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode of the Innovative Legal Leadership Podcast, Jim Delkousis sits down with Lynn Charytan, the Executive Vice President and General Counsel of Comcast Cable. Lynn traces her career journey, starting from her early days at the Washington Post, moving on to a 17-year tenure at WilmerHale as a partner, and finally transitioning to Comcast in 2010. She describes the challenges she faced in establishing a legal regulatory function at Comcast without a structured onboarding process and reflects on important milestone moments that shaped her career, including a transformative realization about her leadership approach. Lynn discusses her perspective on leadership, emphasizing the need to empower her legal team to excel rather than focusing solely on her own expertise. She recounts how her department has grown and evolved with the addition of new legal functions like compliance and government investigations. Lynn highlights the importance of having a robust onboarding process to foster a strong team culture. She also touches on topics like cybersecurity, the role of AI in business and legal operations, and maintaining strategic partnerships with external law firms. 00:00 Lynn's Career and AI Insights 04:49 Establishing a Legal Regulatory Team 07:20 Career Transition and Reflection 12:44 Empowering Colleagues for Success 16:39 Navigating Selective Leadership and Trust 18:06 Enhancing Interdepartmental Collaboration 23:38 AI's Role in Law Efficiency 26:30 Collaborating to Overcome Resistance 29:37 Collaborative Firm Negotiations 34:18 Understanding Business Strategy for Decisions 35:01 Integrating Legal Advisors in Strategy 38:58 Shifting Focus: From Self to Others Hear more stories by following Innovative Legal Leadership on Apple Podcasts, Spotify, or any podcast platform. Listening on a desktop & can’t see the links? Just search for Innovative Legal Leadership in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Angelique Strong Marks, Chief Legal Officer, Corporate Secretary, and Chief Compliance Officer at Cars.com, joins us to discuss what it truly means to win as in-house counsel.  She emphasizes the importance of understanding a company’s business goals and aligning legal strategies accordingly.  Angelique also explores how AI is transforming the legal field, allowing lawyers to focus on more strategic tasks, and shares her unique take on diversity, highlighting the need to redefine success metrics in the legal profession.  Tune in for valuable insights into holistic legal strategies, AI’s role in legal operations, and the future of diversity in law. Join us as we discuss: [1:48] Leadership and what it means to win as an in-house legal counsel [7:41] AI and digital transformation in the legal profession [15:48] Why the diversity conversation is still flawed Check out these resources we mentioned during the podcast: What it Means to Win for In-House Counsel by Angelique Strong Marks Hear more stories by following Innovative Legal Leadership on Apple Podcasts, Spotify, or any podcast platform. Listening on a desktop & can’t see the links? Just search for Innovative Legal Leadership in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Nisreen Al-Shaker, Global Head of Legal Operations and Strategy — Legal and Compliance at Nokia, didn’t passionately pursue legal ops. Instead, her diverse experiences in multiple international legal departments naturally pushed her into the dynamic field. Nisreen believes an expansive skillset is essential to understanding the challenges that come with today’s lightning-fast change in the legal industry. She gives us an exclusive snapshot of how her team is embracing innovative tools and collaborating with partners like PERSUIT to establish operational resilience in their Middle Eastern market.  Join us as we discuss: [5:23] How legal ops helps in-house teams navigate complex issues [15:04] Partnering with PERSUIT to help unravel spending expectations [23:53] Operational resilience in the face of rapid change [33:11] The rise of legal operations in the Middle East Check out these resources we mentioned during the podcast: Corporate Legal Operations Consortium (CLOC) Hear more stories by following Innovative Legal Leadership on Apple Podcasts, Spotify, or any podcast platform. Listening on a desktop & can’t see the links? Just search for Innovative Legal Leadership in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Damien Atkins, CLO and GC at Aura, a provider of online security solutions, has learned a lot about leadership during his extensive career spanning companies like AOL, Panasonic, and Hershey’s. His reputation has garnered him recognition in multiple publications, including recently being named as one of the most influential executives in Corporate America by Savoy Magazine. Yet he’s always chasing more insights, which is why he launched The Purposeful Leader, a podcast featuring executives from law and business who discuss leadership values.  Damien joins us for a compelling conversation about what distinguishes great legal leaders, how they can drive cultural change, and why they need to work outside of the legal box. Join us as we discuss: [4:38] Drawing from the leadership philosophies of great sports coaches [14:06] Creating in-house culture for differentiated value to the business [22:57] Expanding the influence of in-house within the business [36:24] Using technology strategically to drive more impact Check out these resources we mentioned during the podcast: Savoy Magazine: 2024 Most Influential Executives In Corporate America The Purposeful Leader Hear more stories by following Innovative Legal Leadership on Apple Podcasts, Spotify, or any podcast platform. Listening on a desktop & can’t see the links? Just search for Innovative Legal Leadership in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

From Zimbabwe to Nairobi, Otilia Phiri has solidified her reputation as a leader in the African legal tech space. As Principal Corporate Counsel for the Africa Regional Cluster at Microsoft, she’s committed to transforming how legal departments support business objectives, promoting diverse perspectives and innovative approaches to in-house projects. Otilia gives us an exclusive peek into how Microsoft is transforming the African continent with exciting new technology and how she thinks AI will give legal professionals more creative freedom. Join us as we discuss: [15:38] AI conversations at Microsoft and African agencies [25:33] Use cases for AI tools in Microsoft’s legal departments [32:08] DEI and career advancement opportunities [46:06] Why old traditions are holding the legal industry back Check out these resources we mentioned during the podcast: Microsoft Africa Development Center Microsoft Responsible AI Principles Copilot for Microsoft 365 100 Most Influential African Leaders in Technology & Telecommunications Hear more stories by following Innovative Legal Leadership on Apple Podcasts, Spotify, or any podcast platform. Listening on a desktop & can’t see the links? Just search for Innovative Legal Leadership in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.